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HOW TO SUCCEED IN F&B
       in 2012
SPEAKER : JOEL
The Internet Revolution.
Internet has given us…

o The ability to acquire information almost
  instantly.
o The ability to share information and
  knowledge with others.
How has it altered our decisions?




o 10 to 15 years ago… I would have believed what you
  said. But what about Now?
The current behavior.

o Exposure to a new Brand/Product.
o We SEARCH for the product claims, we GOOGLE!
o Google is the new Search.
o “Reviews of iPad 3”
  “Best Japanese food in Shenton Way”…..
  “How to change a light-bulb”.
o We search for Supporting Claims.
Google knows.

o By collecting search analytics, Google amends
  it’s results dynamically.
o Google strives to suggest or show you the
  most relevant results.
o Typically on the first 3 pages, we get Brand
  Sites, Communities, Review Sites &
  Answers.
o In short, User Generated Content gets top
  priority.
We Make a Decision.
Based On What We Hear.
Why HungryGoWhere?

o Most visited F&B portal in SG.
o More than 900,000 unique visitors monthly.
o 4 million page views monthly.
o 90% of our traffic comes from Search Engines with
  excellence in SEO.
o Appears on 1st Page of Google for 80% of restaurant
  name search. (Based on internal Google Analytics.)
o Target audience is lifestyle driven and maintains a
  minimum living standard.
Our Reach
HGW Is The Top F&B Site!
HGW Measuring Up Against Our
Competitors – Alexa.com




HungryGoWhere has the highest internet reach among F&B Portals.
HGW Measuring Up Against Our
Competitors – DoubleClick AdPlanner




HungryGoWhere has the highest internet reach among
F & B Portals.
We are the F&B Benchmark.




Audience from all other sites uses HGW before making their
purchase decision!
We are the F&B Benchmark.




Audience from all other sites uses HGW before making their
purchase decision!
We are the F&B Benchmark.




Audience from all other sites uses HGW before making their
purchase decision!
We are the F&B Benchmark.




Audience from all other sites uses HGW before making their
purchase decision!
Organic Page Views of Lucky 13.




Data from Dec 11 to Mar 12. Search Demo.
Key Success Factors of HGW.
Search Engine Optimization and how it value-
adds to the local F&B industry.

 o By being highly relevant.
 o By ensuring content generation.
 o By creating a closely knitted community of food
   lovers.
 o By helping consumers make an informed decision.
Mobile & Location Based Solutions.
o HungryGoWhere application is available
  across iOS, Android and BlackBerry.
o Over 300,000 downloads on iOS alone.
o One of the most popular apps in town!
Keyword: Chinese
Key Success Factors of HGW Mobile
o Being Concise. Straight to the point.
o Enhancing Mobile Experience.
o Location Based Search & Suggestions.
o Provides a more targeted platform for
  our advertisers.
o The ability to contribute contents on
  the move.
From Search To Suggestions,
   & Now Reservations.
Changing Times

 o Ticketing has moved from Paper to Paperless.
 o Paperless to Phone.
 o Finally Phone to ONLINE.


Why not F&B reservations?

TableDB brings you INSTANT reach to the digital
audience.
The Tabledb Solution.
Beyond Reservations.
1. Boost Revenue.

o Complementing your existing A&P,
  www.tabledb.com reaches out to
  the ever growing digital audience.
o Sends you Instant Confirmation.
o Integrate ability with HGW and
  client’s website.
o Performance Based Costing from as
  Low as $1 per diner.
o www.lawrys.com.sg
2. Table Management

o Manage your seating from
  TableDB, Walk-ins & Phone
  Reservations in one Single
  System.
o Self customization.
o Individual configurations for
  different meal time.
o Managing seating capacity.
3. Digital Database.

o Digital database of all your
  diners are stored on “cloud”
  –Paperless.
o Knowing your consumers’
  needs through historical data.
o Data stays with you, not your
  staff.
4. Reporting & Management.

o Generating reporting
  on-the-fly.
o Accessibility anywhere, with
  Internet connection.
o Customizable user
  restrictions.
o Manage multiple outlets from
  a single login.
Summary - TableDB Solution

Diners
 o Completing the cycle from Search, Short-list,
   Reservation.
 o Instant Confirmation.
 o Reserve from anywhere in the world.
 o No Reservation Charges.
Summary - TableDB Solution

F&B Owners
o Boost Revenue.
o Streamline Reservation Processes.
o Cultivate Customer Relations.
o Digital Media Exposure.
o Instant Implementation.
o iPad Based Mobile Solution.
o Standalone System.
o Integration with current Digital Properties.
A Quick Summary

o Identify your target audience.
o Identify where they congregate.
o Not just listen. Respond.
o Identify your brand advocate.
o It’s not just about the numbers, it’s about
  interactions.
Questions?

                   www.techsailor.com

       Feel free to approach our friendly colleagues




Brought to you by:                                &

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SoLoMo Thursday - How to Succeed in F&B (29 March 2012)

  • 1. HOW TO SUCCEED IN F&B in 2012
  • 4. Internet has given us… o The ability to acquire information almost instantly. o The ability to share information and knowledge with others.
  • 5. How has it altered our decisions? o 10 to 15 years ago… I would have believed what you said. But what about Now?
  • 6. The current behavior. o Exposure to a new Brand/Product. o We SEARCH for the product claims, we GOOGLE! o Google is the new Search. o “Reviews of iPad 3” “Best Japanese food in Shenton Way”….. “How to change a light-bulb”. o We search for Supporting Claims.
  • 7.
  • 8.
  • 9. Google knows. o By collecting search analytics, Google amends it’s results dynamically. o Google strives to suggest or show you the most relevant results. o Typically on the first 3 pages, we get Brand Sites, Communities, Review Sites & Answers. o In short, User Generated Content gets top priority.
  • 10.
  • 11. We Make a Decision. Based On What We Hear.
  • 12.
  • 13. Why HungryGoWhere? o Most visited F&B portal in SG. o More than 900,000 unique visitors monthly. o 4 million page views monthly. o 90% of our traffic comes from Search Engines with excellence in SEO. o Appears on 1st Page of Google for 80% of restaurant name search. (Based on internal Google Analytics.) o Target audience is lifestyle driven and maintains a minimum living standard.
  • 14. Our Reach HGW Is The Top F&B Site!
  • 15. HGW Measuring Up Against Our Competitors – Alexa.com HungryGoWhere has the highest internet reach among F&B Portals.
  • 16. HGW Measuring Up Against Our Competitors – DoubleClick AdPlanner HungryGoWhere has the highest internet reach among F & B Portals.
  • 17. We are the F&B Benchmark. Audience from all other sites uses HGW before making their purchase decision!
  • 18. We are the F&B Benchmark. Audience from all other sites uses HGW before making their purchase decision!
  • 19. We are the F&B Benchmark. Audience from all other sites uses HGW before making their purchase decision!
  • 20. We are the F&B Benchmark. Audience from all other sites uses HGW before making their purchase decision!
  • 21. Organic Page Views of Lucky 13. Data from Dec 11 to Mar 12. Search Demo.
  • 22. Key Success Factors of HGW. Search Engine Optimization and how it value- adds to the local F&B industry. o By being highly relevant. o By ensuring content generation. o By creating a closely knitted community of food lovers. o By helping consumers make an informed decision.
  • 23. Mobile & Location Based Solutions. o HungryGoWhere application is available across iOS, Android and BlackBerry. o Over 300,000 downloads on iOS alone. o One of the most popular apps in town!
  • 25.
  • 26.
  • 27.
  • 28.
  • 29.
  • 30. Key Success Factors of HGW Mobile o Being Concise. Straight to the point. o Enhancing Mobile Experience. o Location Based Search & Suggestions. o Provides a more targeted platform for our advertisers. o The ability to contribute contents on the move.
  • 31. From Search To Suggestions, & Now Reservations.
  • 32. Changing Times o Ticketing has moved from Paper to Paperless. o Paperless to Phone. o Finally Phone to ONLINE. Why not F&B reservations? TableDB brings you INSTANT reach to the digital audience.
  • 34. 1. Boost Revenue. o Complementing your existing A&P, www.tabledb.com reaches out to the ever growing digital audience. o Sends you Instant Confirmation. o Integrate ability with HGW and client’s website. o Performance Based Costing from as Low as $1 per diner. o www.lawrys.com.sg
  • 35. 2. Table Management o Manage your seating from TableDB, Walk-ins & Phone Reservations in one Single System. o Self customization. o Individual configurations for different meal time. o Managing seating capacity.
  • 36. 3. Digital Database. o Digital database of all your diners are stored on “cloud” –Paperless. o Knowing your consumers’ needs through historical data. o Data stays with you, not your staff.
  • 37. 4. Reporting & Management. o Generating reporting on-the-fly. o Accessibility anywhere, with Internet connection. o Customizable user restrictions. o Manage multiple outlets from a single login.
  • 38. Summary - TableDB Solution Diners o Completing the cycle from Search, Short-list, Reservation. o Instant Confirmation. o Reserve from anywhere in the world. o No Reservation Charges.
  • 39. Summary - TableDB Solution F&B Owners o Boost Revenue. o Streamline Reservation Processes. o Cultivate Customer Relations. o Digital Media Exposure. o Instant Implementation. o iPad Based Mobile Solution. o Standalone System. o Integration with current Digital Properties.
  • 40. A Quick Summary o Identify your target audience. o Identify where they congregate. o Not just listen. Respond. o Identify your brand advocate. o It’s not just about the numbers, it’s about interactions.
  • 41. Questions? www.techsailor.com Feel free to approach our friendly colleagues Brought to you by: &