Solve i tlabs_offshore_project-management

Offshore Outsourcing Contract Development Activities Version: 1.0
NearShore and Offshore Project Management September 20, 2010
 SolveITLabs, 2010 Page 1
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Offshore Outsourcing
Project Management and Development Activities
Offshore Project Management
Document Authors: Rafael Soultanov
Reviewed by: Rafael Soultanov
Version: 1.00
Date: September 20, 2010

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_________________________________________
1. Resolution Methodology
a. Project Plan
A Project Manager, from SolveITLabs, will be your assistant, collaborator and liaison
during this process. The steps we take to establish this project are:
Step 1. Create Project Team
The Project Manager will be assigned to the project. This project manager will work with
offshore project manager to select the team best suited for this project with the skill set
and background.
.
Step 2. Create System design document
The next step is to develop a System Design Document. We will develop this document
together with CLIENT. This document will determine the feasibility of the technology
options that will be used to meet the requirements that will provide the desired features
for CLIENT. In addition during the creation of this document future requirements will
be discussed to ensure that the new version can support these requirements.
The purpose of the Design Document is to systematically specify requirements for the
project and the features to be developed. Both functional and non-functional
specifications are captured in this document. It serves as the guidebook for design and
development.
Work on this document will start as soon as an initial work order for the project is
signed. The project manager assigned to this project will work with CLIENT technical
staff to discuss and resolve any technology or design issues needed to implement the
development.
Step 3. Development of software
The development team will start development of the programs as specified in the System
design document. We anticipate the Software progress will be tracked via the
SolveITLabs intranet and with weekly status reviews with the project manager, lead
developer and CLIENT. Based on completion of the System design document in
September the development-coding phase will be completed by the acceptable date.
.
Step 4. NearShore testing

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A QA engineer will be assigned to the project and will be performing on going testing
and bug reporting as software development proceeds. He will also work with CLIENT to
develop the acceptance test procedures.
Step 5. Initial delivery
If the above start dates and system design approval dates are met then the delivery of the
full software package will be as both partied agree on.
Step 6. On site testing and acceptance
After the software is delivered we will have onsite testing and feedback to the
development team. The project manager will coordinate this testing, feedback, bug fixing
and final acceptance.
b. Communication
CLIENT will receive from SolveITLabs, on a regular basis, deliverables such as; code
releases, documentation, schemas, database designs and status report for review. To
facilitate, organize and present these deliverables, CLIENT will receive an account and
login privileges to SolveITLabs’s project management Intranet site. Posted there are all
documents, status reports and detailed descriptions of the software development process
for you to see and respond to. For your consideration we have established a temporary
login and password. You are encouraged to login now so you may access and look at
some of the documents we have posted there. CLIENT is responsible to assign their own
project manger to work with SolveITLabs on a daily basis to provide tasks, review the
project implementations and provide feedback to SolveITLabs.
 Phone
o You can talk to our sales, PM, or billing representatives by calling at
anytime during your business day to our US or Moscow-based offices. In
80% cases we are available to talk immediately. In the rest 20% cases we
may need 3-6 business hours advance notice.
 Email
 Intranet
o For your consideration we have established a temporary login and
password. You are encouraged to login now so you may access and look at
some of the documents we have posted there. CLIENT is responsible to
assign their own project manger to work with SolveITLabs on a daily
basis to provide tasks, review the project implementations and provide
feedback to SolveITLabs.
c. SolveITLabs Development Process:
http://Solovatsoft.com/SolovatSoftSoftwareDevelopmentProcess.pdf

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d. SolveITLabs Project Lifecycle Methodology:
http://Solovatsoft.com/Development%20Standard%20Deliverables.pdf
e. Project Management Structure
 The project team for the Development phases will be organized as follows:
f. SolveITLabs’s Roles and Responsibilities
 Project Manager
o Manages the overall Project, the development environment, and provides
process related support for the teams on the project.
o Leads and coordinates technical activities and artifacts the project.
o Establishes the overall structure for each architectural view: the
decomposition of the view, the grouping of elements, and the interfaces
between these major groupings.
 Team Architect
o Develop System design document, provide lead and guidance to team.
 Programmers
o Develop appropriate modules assigned by the Lead developer.
 Quality Assurance Tester (the second developer will perform this task)
o Executes testing, including test set-up and execution,
o Evaluates test execution and recovery from errors.
o Assesses the results of test and logging of identified defects.
g. Discovery & Knowledge Transfer Detail
During the first weeks SolveITLabs will review the documentation, learn the existing
system and its business logic of the tasks and will ask CLIENT team if there are any
unclear questions. SolveITLabs will regularly contact CLIENT to clarify the system
design requirements and user workflows.
CLIENT is responsible for maintaining its production systems. Also a QA/Staging
environment (servers, databases) needs to be configured where SolveITLabs will be
uploading code updates for CLIENT’s review and feedback. Maintenance of QA/Staging
servers is the responsibility of CLIENT. In the event CLIENT needs SolveITLabs to
allocate resources or create QA/Staging servers it needs to be discussed separately for
each tasks since software-licensing fees could be involved.
Throughout the project SolveITLabs requires CLIENT to provide timely clarifications,
review of the work results and feedback.
US Project
Manager
Mobile
Developers
QA Engineer and
Product Manager
ManaManager
Offshore
Manager/Lead

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SolveITLabs will contact CLIENT person responsible for work with status reports,
questions and code drops for review.
CLIENT will track the project’s status using SolveITLabs’s Intranet based Project
Tracking Management System. The project plans and tasks are updated according to the
tracking results.
h. Documentation
SolveITLabs utilizes IT Project Management methodology for managing the
documenting process and documentation content throughout the project development life
cycle. Software documentation can be classified as follows:
 Technological documentation defines the software development process and
contains detailed technical descriptions. It is intended for use by our software
design, development, maintenance and testing specialists in order for them to
master, enhance and correct the programs and data throughout the entire software
life cycle.
 The document integration is carried out according to the Project Management
methodology
 The life cycle of the CLIENT project is similar to the industry standards:
o Analysis and specification development
o Preliminary design.
o In-depth design.
o Component coding and debugging.
o Integration and complex debugging.
o System testing and documenting.
o Release to production and product maintenance.
 To effectively manage the software development and documenting process, a
software development plan is created. The plan outline is as follows:
o General structure of the documentation package.
o Terms, definitions, and the content of each document.
o Document structure, quality and notation requirements.
o Document integration and storage requirements.
o Document preparation, checking, editing, control, discussion, approval
and distribution schedules.
 To implement the documentation plans, we create documents that regulate:
o Document creation process.
o Obligations and duties of specialists responsible for each particular
document.
o Resources required for document creation.
o Document quality requirements and control methods.
 The development of QA documentation can be seen here:
http://Solovatsoft.com/quality.html

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i. Work-Load Split
SolveITLabs proposes to develop all products from its development facilities. During
creation of the System Design document and the user acceptance phase the
SolveITLabs Project Manager and developers will be available for review and issues
clarifications.
j. Project Monitoring and Control
Project status reports will be issued weekly and will include milestone-tracking details to
ensure that the project stays on track. Changes in the schedule will be escalated to the
project managers, who will then decide whether to alter scope in order to preserve target
completion dates.
k. Requirements and Change Management Plan
All feedback from CLIENT will be logged; the software problems or bugs will be
registered and acknowledged by issuing a bug description document. SolveITLabs agrees
to solve all bugs during the warranty period within the costs given for this project. All
change requests that are out of scope need to be discussed with the Project Manager.
l. Quality Control Plan
All deliverables are required to go through the appropriate review process. The review is
required to ensure that each deliverable is of acceptable quality, using guidelines
described in the XP review guidelines and checklists. In addition, defects will be
recorded and tracked.
m. Reporting Plan
Weekly project status reports will be issued. Phase and iteration summary reports will
also be issued at the appropriate time on the Intranet based project management site.
n. Measurement Plan
Effort and time will be used to track progress of the project. The project manager will use
Planned vs. Actual reports to measure progress.
o. Development Approach
SolveITLabs will use Rapid Application Development Approach (RAD) or XP which
need to be discussed before the beginning of the project. It’s the most suitable approach
for this type of joint development in a distributed environment. SolveITLabs’s
development team will manage and comply with key processing areas of CMM Level 3.
p. Coding Standards
Unless coding standards provided by CLIENT, SolveITLabs will be using its own
development standards.
q. Defect/Bug Tracking & Repair Process
We have several bug tracking databases installed and used by different teams in the dev center.
Any one of them may be used:

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 Mantis
 Mercury TestDirector
 Bugzilla – open-source
 Internal Bug Tracking and project management software
r. Final systems testing (regression) and preparation
 User Guide update according to the CLIENT feedback
 Regression testing and bug fixing.
 Installation and Administration Guides
 Preparation of the source files, packages, etc. to be transferred to CLIENT
 The document below describes our testing standards in detail:
http://Solovatsoft.com/DatabaseTestPlanSample.pdf
s. Warranty/Support Plan
We can provide CLIENT with a customized support plan to meet your specific needs.
The software will be warranted for 3 months from release.
We make source code security a high priority and take every necessary precaution to
prevent any leaks outside of the team. Each employee signs and adheres to an individual
NDA agreement.
We take every step possible to prevent un-authorized internal and external access and
network based attacks to source repositories. We utilize Firewalls for the local network in
our company and corporate wide anti-virus software. We employ 4 system and network
administrators in our company.
Our contract specifies that all copyright, and Intellectual Property ownership, remain with our
clients. SolveITLabs is assigned no, and retains no, derivative works of our Client’s Intellectual
Properties.
t. Milestones
Based on the development milestones, code modifications will be remotely delivered and
installed on CLIENT’s server(s). If it’s required, the deliverables can be set up on the
server and an additional set of unit/system testing can be performed. The final milestone
release will have the necessary technical and user documentation based on CLIENT
requests. CLIENT would be responsible for providing the sets of documentation
SolveITLabs needs to develop each task.
2. Corporate Background: SolveITLabs
a. Company Overview
SolovatSoft, Inc is working under DBA (Doing Business As) name SolveITLabs. It is a
privately-held, California-based company that was incorporated in 2001 and
reincorporated in 2005. The company is well established, cash flow positive, and

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employs over 100 engineers and software developers. We have been providing
engineering and consulting services to small and big companies in the areas of wireless
engineering and 3G technology selection and deployment; Embedded development,
Technology strategy; and software development, integration, and support.
b. Project Team Organization
For each project we assign a US Project Manager (PM). The PM is responsible for the
project completion and the support activities. A dedicated team of developers is also
assigned to each project where one of the senior developers leads the team as a Team
Lead.
 Most of our employees (~85%) have been working in SolveITLabs for more than
5 years. About 50% of them have been working in our company for 6+ years.
 Our Project management is located in US and has working experience from a
number of US companies.
 We use US and Russian based Project Managers to effectively coordinate and
execute projects.
c. US Contact Information
Solovatsoft, Inc.
1065 E. Hillsdale Blvd, Suite 401
Foster City, CA 94404
Tel: (800) 782-1746 x 102
Fax: (800) 782-1746
g. IT Services Span
SolveITLabs can help your company create new opportunities for improvement by
reducing the costs of managing applications by over half. We offer a wide range of
services that can help transform your business and technology operations to world-class
excellence.
 IT research and consulting.
 Offshore software development, including re-engineering/development of
business applications, as well as of system-level software and drivers.
 Enterprise development and integration.
h. Verticals Expertise
 Finance
 Technology
 Insurance
 Printing Industry
 Medical
 Travel and Entertainment

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i. Technology Domain Expertise
 Internet Applications
 Database Development
 System Development
 Device Drivers
 Workflow Management
 Wireless Development
j. Technical Skill Set
 . NET Framework
 J2EE/J2ME development
 Database development
 CRM/ERP development and integration
 Win32 development
 Linux/Unix programming
 Wireless development
k. Certifications
 Our development center is ISO – 9001:2000 certified.
o CMMI Level assessment planned for the second quarter 2011
 Many of our developers have passed different certifications
o Cisco
o Sun Microsystems
o Microsoft
m. Major Customers

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