15. Blanchard and Hersey
S HI
U Participating Coaching
P
P
O
• Listening • Feedbacking
R • Collaborating • Clarifying
T • Reassuring • Encouraging
I • Appreciating • Redirecting
V
E
Delegating Directing
B
E • Trusting • Teaching
H • Acknowledging• Showing
A • Empowering • Checking
V
• Challenging
I
O HI
R LO DIRECTIVE BEHAVIOR www.wsph.biz
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