2. Etiquette Defined:
Etiquette can be defined simply as the
grand set of all good manners.
Etiquette is a language used to relate your
respect and consideration to others.
11. The Proper Handshake
• Firm, but not bone-crushing
• Lasts about 3 seconds
• May be "pumped" once or
twice from the elbow
• Is released after the shake,
even if the introduction
continues
• Includes good eye contact with
the other person
12. Meeting and Greeting
• Who introduces who?
Traditionally, a man is always introduced to a
woman. Not necessarily in business.
Highest person of rank is mentioned first.
Remember: “Big, may I introduce Small.”
A younger person is always introduced to an
older person
It is helpful to include the persons title
Always state your name.
13. Before the interview
1. Brush your teeth and use a mouthwash.
2. Your hair should be clean and combed.
3. Nails should be clean and trimmed.
4. Be conservative and err on the side of
caution. If the company does not have a dress
code, remember that it’s better to over dress
than under dress.
14. • Men can look their professional best wearing one of
the many men suits available to you today. Shirts
should be clean and ironed. If in doubt, wear a classic,
conservative tie.
• Women can look their professional best with
business attire.
15. 5. Wear dress shoes. Your shoes should be
clean and/or shined.
6. Know the exact time and location of your
interview; know how long it takes to get
there, find a rest room to freshen up, etc.
7. Arrive at least 15 minutes before your
interview. The extra minutes will also give
time to fill out any forms or applications
that might be required.
8. If you have your cell phone, turn it off. Do
not put your cell phone on vibrate.
16. 9. Bring extra copies of your resume along
with a list of references to offer the
interviewer.
10. Treat other people you encounter with
courtesy and respect. Their opinions
of you might be solicited during hiring
decisions.
11. Enter the interviewer’s cabin with
confidence.
17. During the interview
1. Make a positive and professional first
impression.
2. Listen to interviewer's name and the correct
pronunciation.
3. Address your interviewer by title.
4. Smile.
5. Stay calm.
6. Maintain good eye contact during the interview.
18. 7. Avoid cracking jokes with the interviewer.
8. Take a few notes during your interview.
9. Listen and pause before answering the question.
10.Respond to questions and back up your
statements about yourself with specific
examples whenever possible.
11.Ask for clarification if you don't understand
a question.
12.Be thorough in your responses, while being
concise in your wording.
19. 13. Reinforce your professionalism and your ability
to communicate effectively by speaking
clearly and avoiding "uhm", "you knows", and
slang.
14. Be honest and be yourself.
15. Exhibit a positive attitude.
16. Treat the interview seriously.
17. Make sure you understand the employer's next
step in the hiring process.
20. After the interview
1. Shake each interviewer's hand and thank each
interviewer by name.
2. Send a thank you note (not an e-mail) as soon
after the interview as possible.
3. Let go off the negatives. If you feel you have said
or done during the interview which you would
rather have not, just let it go.
22. Before the Meal
• Confirm the location and time. Ask how you will recognize
the interviewer.
• If you are nervous about the setting, visit the restaurant
before the interview. Look at the menu - brush up on the
correct pronunciation of the items on the menu and the
correct dining etiquette for eating those items.
• Turn off your cell phone before entering the restaurant
and leave it off.
• Dress professionally (even if the restaurant is casual).
• Bring copies of your resume and a pen and note pad.
23. • Follow the steps you would normally take to get ready for
an office interview. Research the company, practice your
responses to interview questions, and prepare a list of
questions you have for the interviewer.
• Arrive early to visit to the restroom to tidy up. Take a few
minutes to relax before the interview.
24. Dining Etiquette tips
• If there is more than one person interviewing you, allow
everyone to sit and then put your napkin in your lap.
• Order something that is easy to eat. If in doubt, order
what the interviewer is eating.
• Don't order alcohol.
• Do not change your order or send food back.
• Be polite to servers. Say "please" and "thank you."
25. During the Meal
• Focus on the interviewer even if the restaurant is noisy
and full of distractions.
• Avoid discussing religion, politics, or anything else that
might be controversial.
• Although the setting might be casual, don't become too
familiar with the interviewer. Remain professional.
• Try your best to remain relaxed and stay confident.
Remember that the company believes you can do the job.
26. After the Meal
• As the interviewee, you have no responsibility for the bill,
but be sure to thank your host for the meal.
• Ask for your host(s) business card(s) if you have not
already received them.
• Leave on a positive note by expressing your interest in
the job.
• Write the host a "thank you note."
28. Do’s
Sit up straight, and lean slightly forward in your chair.
Show your enthusiasm by keeping an interested
expression.
Establish a comfortable amount of personal space
between you and the interviewer.
Limit your application of colognes and perfumes.
29. If you have more than one person interviewing you at
once, make sure you briefly address both people with your
gaze (without looking like a tennis spectator) and return
your attention to the person who has asked you a question.
Interruptions can happen. If they do, refrain from staring
at your interviewer while they address their immediate
business and motion your willingness to leave if they need
privacy.
Stand up and smile even if you are on a phone interview.
30. Don’ts
× Rub the back of your head or neck.
× Rub or touch your nose.
× Sit with your arms folded across your chest.
× Cross your legs and idly shake one over the other.
× Lean your body towards the door.
31. × Slouch back in your seat.
× Stare back blankly.
× Bite your lips or nails.
× Cross your arms.
× Tap your feet.
32. × Clear your throat repeatedly.
× Put your hands on your pocket.