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Mobile Health Engagement:
Information, Learning, and
Care Coordination

Steven Peskin, MD, MBA, FACP
EVP and Chief Medical Officer, MediMedia
Associate Clinical Professor of Medicine,
UMDNJ
May 23, 2011
"Every generation needs a new revolution."
-Thomas Jefferson

• Mobile technology has become ubiquitous in our consumer
  lives…and it’s bridging to other areas
• Today, we are at the leading edge of it, revolutionizing the way
  we manage our individual health
• Three major areas of mobile health that will drive this change:
  – Health Care Professional: Knowledge building, increased interaction,
    and improved clinical actions
  – Consumer: Creating excitement and ease to drive engagement and
    behavior change with relevant and actionable information and topics
  – Connected Care: Integrating all key stakeholders (HCPs, life sciences
    companies, payers, consumers) to efficiently achieve desired health care
    outcomes



                                                                           2
Mobile Health and the Health Care
             Professional – Part 1




                                 3
Part 1: Mobile Health and the Health Care
Professional




                                            4
(Mobile) Social Community Benefits for Health
 Care Professionals
• (Mobile) social communities facilitate sharing of clinical insights
  and solutions to practical clinical problems in a way that
  promises to hone “best practices”
• Allows physicians to:
  – Access dialogue on best practices
  – Source and disseminate immediate research
  – Solicit useful feedback about preferred treatments, protocols, and
    practice tools that yield best health and patient satisfaction
  – Build business arrangements




                                                                         5
Mobile Health Care Professional Communities
• QuantiaMD:
  – Founded in 2005, has 140,000+ members
  – Education and collaboration platform for physicians and other
    clinicians accessible on computers, tablets, and smartphones

• Sermo:
  – Founded in 2006, has 220,000 members
  – Bills itself as “the world’s largest online community of physicians,
    where you can exchange medical insights with colleagues spanning
    more than 30 specialties across all 50 states”

• Medscape Mobile Physician Connect:
  – Founded in 2008, has 250,000 members
  – Invites clinical and nonclinical exchanges through video blogs and
    user polls
                                                                           6
Integrated HCP/Patient Engagement

           HCPs visit Web/WAP disease state or brand portals driven by
           QuantiaMD promotion from peer-to-peer educational initiatives



QuantiaMD
• Link to/from portal
• Access to
  >300,000 HCPs
• Engagement &
  promotion
• Educational &
  resource materials




                                                                           7
Clinical Decision Support

• Epocrates
  – Founded in 1998, over 400,000 members
  – Not strictly a social professional network
  – Features immediate formulary checks and drug information, point-of-
   care references, discussion topics, and an electronic game on Facebook
   called “Diagnose the Disease.”




                                                                        8
Point-of-Care Mobile Technology
• 87% of physicians who use a                                    Most Influential on
  PDA/smartphone said the PDA                                      Prescribing
  channel provides clinical                                         PDA/Smartphone
                                                                    Direct Mail
  information that is most                                          Journal Ad

  influential in their prescribing                                  Rep Visit
                                                                    e-Detail
  and treatment decisions                                           Pharma brand web site


• 92% of physicians agree that                                   6% 3% 2% 1%
  “clinical information on my                                  2%
  PDA/S, smartphone improves my
  knowledge and capabilities”                                                     87%



   “Effect of PDA-based information on treatment decisions.”
   Mix of 594 primary care and specialty physicians.
   Marlborough, MA: Skyscape; March 2008.



                                                                                            9
The App Revolution: iPhone, BlackBerry, and
Google Android




                                              10
“There’s an App for That”

• Apps for electronic medical records
   •   The software developer, Epic, just released a
       new suite of apps that feature PHR access for
       a PDA

• Apps for patient information
  delivery
   •   AirStrip Technologies: offers a suite of
       HIPAA-compliant apps that collect all
       relevant patient information and sends it
       to your PDA (including lab results,
       cardiology, temperature, etc)
   •   From QuantiaCare: EatSmart, with
       content from Hope Warshaw, RD, MMSc,
       CDE, BC-ADM

                                                       11
More Apps for Health Care Professionals
• Apps for medical education and reference
   •   Krames Patient Education: iPatientED is a quick reference tool for
       physicians with 118 animations spanning 22 medical specialty areas,
       many with narrations in English and Spanish
   •   Modality: this company features 120 apps, 55 of which are focused on
       medical education

                        •   MedCalc: a medical calculator with a wide array
                            of medical formulas and scores. Includes
                            information and bibliographic references for each
                            formula
                        •   ICD-9 Lite: contains all 13,677 ICD-9-CM
                            diagnosis codes for quick retrieval by disease
                            classification in a drilldown format with no typing.
                            Code to the highest level of specificity every time

                                                                               12
Mobile Health and the Consumer – Part 2




                                      13
Mobile Technology & Apps Will Redefine the Way
Consumers Manage Their Health…

•   4.7 billion mobile subscribers
    worldwide1
•   Mobile health apps have grown
    by 78% in the United States
•   Currently, there are
    17,000mHealth apps ̶ 74%
    adhere to the paid business
    model
•   76% of mHealth market revenue
    will come from related services
    and products such as sensors

                                                 14
…And Address Many of the Challenges Traditionally
Associated with Poor Outcomes




                               Pre-diabetes
                                                          Lack of Engagement
         Obesity

                    At-risk
                    Patients




                                                               Poor Compliance
Poor Prenatal
    Care
                   Boredom                    Disconnection

                                                                          15
Convergence – The Mobile Answer…

  •   Fitness games are very
      popular

  •   70% of mobile app
      downloads are games

  •   Wearable sensors are
      used by athletes and
      nonathletes alike



                             Nike + GPS


                                          16
Market Landscape: Wearable Devices and
Biosensors

•   By 2014, more than 400 million
    wearable wireless sensors are
    expected to be in existence
•   90% of the market is in sports and
    fitness but demand is increasing in
    professional and home health care
    markets
•   Accelerometer/gyroscope market
    forecast to exceed $1B by 2014
•   Wearable and at-home biosensors
    were a $7B market in 2004, growing
    10% a year.1
                                          17
Opportunity: Health eGames Bigger than
Disease Management



  Consumers:                                          Industry:
     Health                                          Health &
    eGames                 Health eGames            Productivity
  $6.6 Billion1                   +
                                                       $2.3B2
                            Social Media
                                 +
   Exergaming                  Mobile
    Condition                     +
   Management          Analytics & Outcomes
     Nutrition                    =
   Brain Fitness   …Superior Health & Performance
   Professional

                                                                   18
Optimizing the Consumer Experience


              Before & After Web Mobilization
              Mobilization allows your product to be accessed by more than
              6,000 mobile devices in more than 600 countries.

              Accessed via SMS keyword, 2-D codes, mobile browser – all with
              SEO available, our WAPsite solutions drive visitation, registration,
              and segmentation of visitor information for continued engagement
              to your mobile patient community.




                                                                                     19
Secure Mobile Community Apps


       Join                     Comply                        Interact
Bind to a community    Security = HIPAA Compliance   Secure Mobile “Community”

    Subscribe
                           Server/Client Security      Secure Mobile Community
                            1. Encryption              1. Admin Controls
                            2. Authorization           2. Access Mgt
                            3. Validation              3. Community Outreach
    Download                4. Verification            4. Patient Diary Cards
                            5. Authentication          5. Collaborate
                                                       6. Upload Data
                           Service Management
                                                       7. Update
                            1. Availability
                                                       8. Confirm (activity)
                            2. Monitoring
                                                       9. Remind
                            3. Alerts
                                                       10.Educate
                            4. Tracking
     Interact                                          11. Alert
                            5. Audit
                            6. Reporting




                                                                             20
Interactive Mobile In-Office Materials




                                         21
Connected Care – Part 3




                      22
Patient-centric Healthy Lifestyle Engagement

     Associations                                     PatientNet™ Portal
      • Diabetes                                       • Opt-in
      • AHA                   Physicians               • Outreach
      • Others                                         • Education




                               mProCare™              Pharmaceutical
       Pharmacies                                      Companies
                            Lifestyle Regimens



PCP Functions                                      Sponsor Programs
• Reminders/Alerts
• Education                                      • Opt-in                 
• Patient Diary Cards          Analytics         • Surveys                
• Patient Data to EMR/EHR      Database          • Education               
• Mobile Regimens                                • De-identified            
                                                   Analytics
• Health Coaching


                                                                           23
Example: POC Patient Engagement Workflow


                                                                                          Sam, remember to take
                                                                                          your morning meds on
                                                                                          an empty stomach. Dr
                                             Other delivery options:                      Katz
                                                                                          Reply “Yes” to confirm.
eRx/EMR point-of-care                                       – E-mail
    HCP interface                                      – Call Center
                                                               – IVR




                        To: 232-141-2567                               To: 232-132-2076
                        From: 53016         To: 232-132-2076           From: 53016
                        03/25/11 8:00am     From: 53016                03/25/11 8:05am
                                            03/25/11 8:00am
                        Sam, remember to
                        take your morning                              Sam has replied
                                            Sam, remember to           “Yes” to confirm
                        meds on an empty
                                            take your morning          his morning
                        stomach. Dr Katz
                                            meds on an empty
                        Reply “Yes” to                                 regimen.
                                            stomach. Dr Katz
                        confirm.

   SMS or audio
  dosage reminder
   with caregiver
      monitor                               Caregiver
                                            alert options

                                                                                                       24
Mobile Pain Care




                   25
Key Takeaways

• Mobile health and social media will
  be a part of everyday health care
• Health care professionals will
  embrace digital tools/communities
  for clinical performance
  improvement, time, and $$$
  savings/revenue
• Increased availability, accuracy,
  “searchability,” and dissemination of
                                          Image from the January 2010
  Information                             Consumer Electronics Show in
                                          Las Vegas. Note “digitalHealth”
                                          in the center.


                                                                        26

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Webinar on Mobility in Healthcare
 

ISLI Mobile Health Presentation (5 23 11) C Wv2

  • 1. Mobile Health Engagement: Information, Learning, and Care Coordination Steven Peskin, MD, MBA, FACP EVP and Chief Medical Officer, MediMedia Associate Clinical Professor of Medicine, UMDNJ May 23, 2011
  • 2. "Every generation needs a new revolution." -Thomas Jefferson • Mobile technology has become ubiquitous in our consumer lives…and it’s bridging to other areas • Today, we are at the leading edge of it, revolutionizing the way we manage our individual health • Three major areas of mobile health that will drive this change: – Health Care Professional: Knowledge building, increased interaction, and improved clinical actions – Consumer: Creating excitement and ease to drive engagement and behavior change with relevant and actionable information and topics – Connected Care: Integrating all key stakeholders (HCPs, life sciences companies, payers, consumers) to efficiently achieve desired health care outcomes 2
  • 3. Mobile Health and the Health Care Professional – Part 1 3
  • 4. Part 1: Mobile Health and the Health Care Professional 4
  • 5. (Mobile) Social Community Benefits for Health Care Professionals • (Mobile) social communities facilitate sharing of clinical insights and solutions to practical clinical problems in a way that promises to hone “best practices” • Allows physicians to: – Access dialogue on best practices – Source and disseminate immediate research – Solicit useful feedback about preferred treatments, protocols, and practice tools that yield best health and patient satisfaction – Build business arrangements 5
  • 6. Mobile Health Care Professional Communities • QuantiaMD: – Founded in 2005, has 140,000+ members – Education and collaboration platform for physicians and other clinicians accessible on computers, tablets, and smartphones • Sermo: – Founded in 2006, has 220,000 members – Bills itself as “the world’s largest online community of physicians, where you can exchange medical insights with colleagues spanning more than 30 specialties across all 50 states” • Medscape Mobile Physician Connect: – Founded in 2008, has 250,000 members – Invites clinical and nonclinical exchanges through video blogs and user polls 6
  • 7. Integrated HCP/Patient Engagement HCPs visit Web/WAP disease state or brand portals driven by QuantiaMD promotion from peer-to-peer educational initiatives QuantiaMD • Link to/from portal • Access to >300,000 HCPs • Engagement & promotion • Educational & resource materials 7
  • 8. Clinical Decision Support • Epocrates – Founded in 1998, over 400,000 members – Not strictly a social professional network – Features immediate formulary checks and drug information, point-of- care references, discussion topics, and an electronic game on Facebook called “Diagnose the Disease.” 8
  • 9. Point-of-Care Mobile Technology • 87% of physicians who use a Most Influential on PDA/smartphone said the PDA Prescribing channel provides clinical PDA/Smartphone Direct Mail information that is most Journal Ad influential in their prescribing Rep Visit e-Detail and treatment decisions Pharma brand web site • 92% of physicians agree that 6% 3% 2% 1% “clinical information on my 2% PDA/S, smartphone improves my knowledge and capabilities” 87% “Effect of PDA-based information on treatment decisions.” Mix of 594 primary care and specialty physicians. Marlborough, MA: Skyscape; March 2008. 9
  • 10. The App Revolution: iPhone, BlackBerry, and Google Android 10
  • 11. “There’s an App for That” • Apps for electronic medical records • The software developer, Epic, just released a new suite of apps that feature PHR access for a PDA • Apps for patient information delivery • AirStrip Technologies: offers a suite of HIPAA-compliant apps that collect all relevant patient information and sends it to your PDA (including lab results, cardiology, temperature, etc) • From QuantiaCare: EatSmart, with content from Hope Warshaw, RD, MMSc, CDE, BC-ADM 11
  • 12. More Apps for Health Care Professionals • Apps for medical education and reference • Krames Patient Education: iPatientED is a quick reference tool for physicians with 118 animations spanning 22 medical specialty areas, many with narrations in English and Spanish • Modality: this company features 120 apps, 55 of which are focused on medical education • MedCalc: a medical calculator with a wide array of medical formulas and scores. Includes information and bibliographic references for each formula • ICD-9 Lite: contains all 13,677 ICD-9-CM diagnosis codes for quick retrieval by disease classification in a drilldown format with no typing. Code to the highest level of specificity every time 12
  • 13. Mobile Health and the Consumer – Part 2 13
  • 14. Mobile Technology & Apps Will Redefine the Way Consumers Manage Their Health… • 4.7 billion mobile subscribers worldwide1 • Mobile health apps have grown by 78% in the United States • Currently, there are 17,000mHealth apps ̶ 74% adhere to the paid business model • 76% of mHealth market revenue will come from related services and products such as sensors 14
  • 15. …And Address Many of the Challenges Traditionally Associated with Poor Outcomes Pre-diabetes Lack of Engagement Obesity At-risk Patients Poor Compliance Poor Prenatal Care Boredom Disconnection 15
  • 16. Convergence – The Mobile Answer… • Fitness games are very popular • 70% of mobile app downloads are games • Wearable sensors are used by athletes and nonathletes alike Nike + GPS 16
  • 17. Market Landscape: Wearable Devices and Biosensors • By 2014, more than 400 million wearable wireless sensors are expected to be in existence • 90% of the market is in sports and fitness but demand is increasing in professional and home health care markets • Accelerometer/gyroscope market forecast to exceed $1B by 2014 • Wearable and at-home biosensors were a $7B market in 2004, growing 10% a year.1 17
  • 18. Opportunity: Health eGames Bigger than Disease Management Consumers: Industry: Health Health & eGames Health eGames Productivity $6.6 Billion1 + $2.3B2 Social Media + Exergaming Mobile Condition + Management Analytics & Outcomes Nutrition = Brain Fitness …Superior Health & Performance Professional 18
  • 19. Optimizing the Consumer Experience Before & After Web Mobilization Mobilization allows your product to be accessed by more than 6,000 mobile devices in more than 600 countries. Accessed via SMS keyword, 2-D codes, mobile browser – all with SEO available, our WAPsite solutions drive visitation, registration, and segmentation of visitor information for continued engagement to your mobile patient community. 19
  • 20. Secure Mobile Community Apps Join Comply Interact Bind to a community Security = HIPAA Compliance Secure Mobile “Community” Subscribe Server/Client Security Secure Mobile Community 1. Encryption 1. Admin Controls 2. Authorization 2. Access Mgt 3. Validation 3. Community Outreach Download 4. Verification 4. Patient Diary Cards 5. Authentication 5. Collaborate 6. Upload Data Service Management 7. Update 1. Availability 8. Confirm (activity) 2. Monitoring 9. Remind 3. Alerts 10.Educate 4. Tracking Interact 11. Alert 5. Audit 6. Reporting 20
  • 22. Connected Care – Part 3 22
  • 23. Patient-centric Healthy Lifestyle Engagement Associations PatientNet™ Portal • Diabetes • Opt-in • AHA Physicians • Outreach • Others • Education mProCare™ Pharmaceutical Pharmacies Companies Lifestyle Regimens PCP Functions Sponsor Programs • Reminders/Alerts • Education • Opt-in    • Patient Diary Cards Analytics • Surveys    • Patient Data to EMR/EHR Database • Education   • Mobile Regimens • De-identified  Analytics • Health Coaching 23
  • 24. Example: POC Patient Engagement Workflow Sam, remember to take your morning meds on an empty stomach. Dr Other delivery options: Katz Reply “Yes” to confirm. eRx/EMR point-of-care – E-mail HCP interface – Call Center – IVR To: 232-141-2567 To: 232-132-2076 From: 53016 To: 232-132-2076 From: 53016 03/25/11 8:00am From: 53016 03/25/11 8:05am 03/25/11 8:00am Sam, remember to take your morning Sam has replied Sam, remember to “Yes” to confirm meds on an empty take your morning his morning stomach. Dr Katz meds on an empty Reply “Yes” to regimen. stomach. Dr Katz confirm. SMS or audio dosage reminder with caregiver monitor Caregiver alert options 24
  • 26. Key Takeaways • Mobile health and social media will be a part of everyday health care • Health care professionals will embrace digital tools/communities for clinical performance improvement, time, and $$$ savings/revenue • Increased availability, accuracy, “searchability,” and dissemination of Image from the January 2010 Information Consumer Electronics Show in Las Vegas. Note “digitalHealth” in the center. 26