http://ITServiceContractSecrets.com SUMMARY SLIDES: What is the best way to structure an IT maintenance contract? This article compares per user and per device models. Copyright (C) SP Home Run Inc.

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Selling an
IT Maintenance
Contract
Per User or Per Device?
Courtesy of the
Small Business Computer Consulting Blog
http://blog.sphomerun.com

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How Does
Your Company
Typically Structure
an IT Maintenance
Contract?

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Two Popular
Models are
Per User or
Per Device

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This Article
Explores
Both of these
Models to Assist
You in Choosing

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Which Would
Work Better –
For Your Business
& For Your Clients

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The Per User
IT Maintenance
Contract

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Charging a Client
Based on their
Number of Users
is Clear and Simple

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Ensures that Your
Fees Increase as
Your Client’s
Business Grows

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There is an
Important
Disadvantage,
However

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Working Practices
Vary Considerably
Between Different
Businesses

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The Per Device
IT Maintenance
Contract

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A Monthly Fee
Based Precisely
On the Number of
Servers,

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Computers,
Printers, and
Mobile Devices
Being Supported

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However, these
Arrangements are
Often Less Popular
with Clients

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Makes them Feel
Like Your Rates
are Constantly on
the Increase

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Aside From the
Per User and
Per Device
Structures

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Remember that
These Aren’t
the Only
Pricing Options
Open to You

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Contracts Based on
a Bank of Hours or
a Retainer Structure
are Options too

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How Do You
Structure an
IT Maintenance
Contract?

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Share Your Tactics
in the Comments
Below

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