Raising the Bar on Remote Site Management

1. Raising the Bar on Remote
Site Management
Presented By
Francis & Stephen
October 22, 2010

2. Raising the Bar on Remote Site
Management
• Introduction to Remote Sites with Helpdesk
– Pre-5.0 Functionality Review
– 5.0 System Motivations
• Architectural Overview
• Remote Site Configuration
– Active Directory Configuration
– Email Settings
– Help Desk Settings
• Custom attributes
– Network Scan
– User Portal Setup
• Helpdesk Customizations for Remote Sites
– Ticket Rules and Views
– Site Column and Filters
• Question & Answers

3. Pre-5.0 Functionality
• Scalability for scanning aggregation
• Reduced WAN traffic after initial scan
• Central Helpdesk

8. 5.0 Motivations
• Helpdesk Authentication
• Per-site Helpdesk
• Scalability
• More Configuration Options for MSP’s

11. Remote Site Settings
• Initial Configuration
• Active Directory Configuration
• Backup Configuration
• Email Settings
• Help Desk Settings
– Custom attributes
• Manage Extensions
• Network Scan
• User Portal Setup

12. Remote Site Customizations
• Ticket Rules and Views
• Site Column and Filters

13. Questions?