1. “Trading Zone:”
Higher Education Performance
Jim Spohrer
IBM Director University Programs
April 4th, 2013
Convener: Lumina Foundation,
with Center for American Progress, and IBM
Trading Zone (Galison; Gorman): A place or event where different disciplines convene
to share perspectives and make progress on challenges of mutual interest or concern;
often associated with developing better interactional expertise & communication breadth.
5. Service Science
• Service System Entities
– Types: Businesses, Universities, Governments, etc.
– Nested & Networked Globally
– SD Logic (A2A; Resource Integrators)
• Value Co-Creation Interactions
– Types: Value-Proposition & Governance Mech-based
– Collaboration & Competition Blended
– SD Logic (Operant & Operant Resources)
• Builds On…
– Decades of Service Research (Marketing, Operations, etc.)
– SSME+D; From I to T to Pi-shapes… and beyond!
– T Summit (March 24-25, 2014)
• Measures
– Productivity, Quality, Compliance, Sustainable Innovation
– Holistic Service Systems
• Quality of Life, Balance Challenge & Routine
• Innovativeness, Equity, Sustainability, Resilience
6. Personalized Education
• TREND: The education industry is at the brink of
an IT-enabled transformation
• OPPORTUNITY: Analytics enabled personalized-
at-scale learning for better outcomes and talent
management
• CHALLENGE: Integration of education content
management and analytics solutions
8. Degrees matter
…But it can be costly, American student loan debt at record highs…
8
9. Importance
• Learning (Teaching & Degrees) matter
– Knowledge Construction & Transfer
– Where degree & what degree
– BLS Statistics (Salary & Unemployment Rate)
• Discovery (Research) matters
– Knowledge Creation
• Engagement (Entrepreneurship) matters
– Knowledge Application
Notes de l'éditeur
Haley Glover, Louis Soares, Charles “Chip” HatcherBill Massy, Jim SpohrerBob Lusch, Lou FreundRalph Badinelli, Scott SampsonMaryJoBitner, Roland RustChip Hatcher, Jim Spohrer
The three streams of university purpose are: transfer knowledge (readiness), create knowledge (research, and apply knowledge (regional development)Headline: TEDxGlasgow - Donald Clark - More pedagogic change in 10 years than last 1000 yearshttp://www.youtube.com/watch?v=dEJ_ATgrnnY&feature=youtu.be
Encourage more focus on the study of higher education, and performance measurement.Encourage more interactions between economist, policymakers, and service science/research/logic communities
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