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Gain Empathy to Build Better Products
1. GAIN EMPATHY TO
BUILD BETTER
PRODUCTS
@ Startup Stage #8 Design
by Oliver Kempkens
ADAPT OR DIE VENTURES LTD
2. ADAPT OR DIE
Ventures Ltd
Who is Oliver Kempkens?
studied
law
worked
lived
taught at
published works on
business!
mediation
administration
Data Protection
Entrepreneurship"
in Eastern Europe
Design
Design Thinking
$$$
$$
awarded for excellent work by
risk management
finance
governance
projects
Francotyp
Postalia
generated!
revenue of
Oliver KempkensINNOVATION NEST
lector
student
4.5 !
million
design thinking
alumnus
SAP
Surgutneftegaz
created an international
understanding project
with Belarus
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3. ADAPT OR DIE
Ventures Ltd
ADAPT OR DIE
Profile
Incubation
Excubation
Oliver KempkensINNOVATION NEST
Venturing
Seeding
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4. ADAPT OR DIE
Ventures Ltd
ADAPT OR DIE
Customers
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Ventures Ltd
65% implementation rate
10% competition
50
projects worldwide
8 software patents
2 start-ups
1
JointVenture
Oliver KempkensINNOVATION NEST
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Ventures Ltd
Understanding Design Thinking
solution
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Ventures Ltd
WHY GAINING EMPATHY?
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8. ADAPT OR DIE
Ventures Ltd
FROM PUSH TO PULL
DESIGN THINKING
Human values
(usability, desirability)
Technology
(feasibility)
Oliver KempkensINNOVATION NEST
Business
(viability)
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9. ADAPT OR DIE
Ventures Ltd
FROM PUSH TO PULL
DESIGN THINKING
Human values
(usability, desirability)
Technology
(feasibility)
Oliver KempkensINNOVATION NEST
Business
(viability)
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Ventures Ltd
DESIGN THINKING
WILL HELP YOU!
Oliver KempkensINNOVATION NEST
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11. ADAPT OR DIE
Ventures Ltd
WHAT DO YOU THINK
DESIGN THINKING IS?
Oliver KempkensINNOVATION NEST
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Ventures Ltd
DESIGN THINKING
creates innovative solutions for complex problems
by combining the right PEOPLE, the needed SPACE
and a supporting PROCESS.
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Ventures Ltd
THREE ASPECTS
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DIFFERENT MINDSETS
& EXPERIENCES
Oliver KempkensINNOVATION NEST
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Ventures Ltd
CREATIVE SPACE
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Ventures Ltd
FLEXIBLE
ENVIRONMENT
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ITERATIVE PROCESS
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Ventures Ltd
DESIGN THINKING
APPROACH
understand
Oliver KempkensINNOVATION NEST
observe
test
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Ventures Ltd
DESIGN THINKING
APPROACH
Problem Space 80%
understand
Oliver KempkensINNOVATION NEST
observe
test
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Ventures Ltd
DESIGN THINKING
APPROACH
Solution Space 20%
Problem Space 80%
understand
Oliver KempkensINNOVATION NEST
observe
test
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Ventures Ltd
FINDING
INSIGHTS
Position
INSIGHTS"
(NEEDS)
Basic Needs !
(e.g. Maslov)
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Ventures Ltd
ITERATION
LEAN CUSTOMER "
DEVELOPMENT
1. Iterations are creating stable patterns (“critical mass”)!
2. Iterations do create collective intelligence
Oliver KempkensINNOVATION NEST
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Ventures Ltd
CURIOSITY
& WILLINGNESS
TO LEARN
Oliver KempkensINNOVATION NEST
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BE A CHILD
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Ventures Ltd
TRAVELER’S
EYE
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Ventures Ltd
ITERATION
LEAN CUSTOMER "
DEVELOPMENT
1. Iterations are creating stable patterns (“critical mass”)!
2. Iterations do create collective intelligence
Oliver KempkensINNOVATION NEST
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Ventures Ltd
Design Thinking is an action-based,
insight-driven approach. A constructive
time-pressure should ensure that the
project is not messing up. Additionally it
creates – proven – motivation and flow.
DESIGN THINKINGBENEFITS
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Ventures Ltd
Teams of 5 are
42% more effective
than larger teams.
(Source: http://blogs.hbr.org/2013/07/smaller-more-homogeneous-resea/)
DESIGN THINKINGBENEFITS
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Increase your success rate
… by reducing the bias towards action and prototyping your ideas.
7513 ideas
683 prototypes
13
ideas
577 prototypes
1
innovation
(Source: Institute of Information Management, University of St. Gallen, DT Projects 2011)
DESIGN THINKINGBENEFITS
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Ventures Ltd
CUSTOMER"
CONTACT
DESIGN THINKINGBENEFITS
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Ventures Ltd
Design Thinking is a human-centered
approach. Through instant and ongoing
customer contact the goal is to develop
and design a product which proves
market adoption before going to market.
DESIGN THINKINGBENEFITS
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Ventures Ltd
Increase user adoption
… by putting the user in the centre
of your development process
DESIGN THINKINGBENEFITS
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Ventures Ltd
Teams who iterated their solutions up to 6 times
increase the possibility
to have a market-adaption success up to 28%.
(Source: Unified Innovation Process Model, P. Skogstad)
DESIGN THINKINGBENEFITS
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Ventures Ltd
Adapt or Die Benchmarks
Project time
40% Customer Contact
15% Administration
20% Synthesis
15% Prototype
10% Ideation
DESIGN THINKINGBENEFITS
10725" 2025" 208"
hours
ideas
prototypes
(almost 15 months)"
at the customer side
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Ventures Ltd
Oliver Kempkens
!
@ LinkedIn, Xing, Facebook
oliver@adaptordie.me | @adaptordieLTD
Thank you!
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