Acceptance of TEL: Key Success Factors and Reasons of Failure

Acceptance of TEL: Key Success Factors and Reasons of Failure PPE Summer School 2008, Ohrid, FYROM Patrick Johnscher (TU Darmstadt)‏ Sebastian Kelle (Open University, Heerlen)‏ Steinn E. Sigurðarson (WU Vienna)‏

2008-06-19 | PPESS 08 Ohrid, FYROM | Workshop: "Acceptance of TEL: Key Success Factors and Reasons of Failure" | Training & Learning Training measures can be used simply because there is no alternative… … .but it should be about good design!

2008-06-19 | PPESS 08 Ohrid, FYROM | Workshop: "Acceptance of TEL: Key Success Factors and Reasons of Failure" | Good TEL Design … is more than just a collection of PowerPoint slides…

2008-06-19 | PPESS 08 Ohrid, FYROM | Workshop: "Acceptance of TEL: Key Success Factors and Reasons of Failure" | So why don't we design what the users want?

2008-06-19 | PPESS 08 Ohrid, FYROM | Workshop: "Acceptance of TEL: Key Success Factors and Reasons of Failure" | Why is acceptance of TEL important? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

2008-06-19 | PPESS 08 Ohrid, FYROM | Workshop: "Acceptance of TEL: Key Success Factors and Reasons of Failure" | 2008-06-19 | PPESS 08 Ohrid, FYROM | Workshop: "Acceptance of TEL: Key Success Factors and Reasons of Failure" | A What-went-wrong Example: COVCELL ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

2008-06-19 | PPESS 08 Ohrid, FYROM | Workshop: "Acceptance of TEL: Key Success Factors and Reasons of Failure" | 2008-06-19 | PPESS 08 Ohrid, FYROM | Workshop: "Acceptance of TEL: Key Success Factors and Reasons of Failure" | COVCELL: Percentage of users happy with… 14,3% 7,1% 28,6% 71,4% 0 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% … audio recording … whiteboard … audio/video conferencing … user presence and chat … using the wiki … using the forum

2008-06-19 | PPESS 08 Ohrid, FYROM | Workshop: "Acceptance of TEL: Key Success Factors and Reasons of Failure" | 2008-06-19 | PPESS 08 Ohrid, FYROM | Workshop: "Acceptance of TEL: Key Success Factors and Reasons of Failure" | COVCELL: User Ratings of… 0 0.5 1 1.5 2 2.5 3 3.5 4 4.5 5 … audio recording … whiteboard … audio/video chat ...user presence and chat … wiki … forum Language Learning General Scale: 0-5 4.2 / 5 4.5 / 5 3.6 / 5 3.4 / 5 2.3 / 5 2.4 / 5 2.3 / 5 2.3 / 5 3.4 / 5 3.2 / 5 3.0 / 5 2.8 / 5

2008-06-19 | PPESS 08 Ohrid, FYROM | Workshop: "Acceptance of TEL: Key Success Factors and Reasons of Failure" | 2008-06-19 | PPESS 08 Ohrid, FYROM | Workshop: "Acceptance of TEL: Key Success Factors and Reasons of Failure" | COVCELL: People didn't use… 71,4% 92,9% 78,6% 85,7% … audio recording … whiteboard … audio/video conferencing … user presence and chat 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

COVCELL: What went wrong? ,[object Object],[object Object],[object Object]

2008-06-19 | PPESS 08 Ohrid, FYROM | Workshop: "Acceptance of TEL: Key Success Factors and Reasons of Failure" | Some User Quotes ,[object Object],[object Object],[object Object],[object Object],[object Object]

2008-06-19 | PPESS 08 Ohrid, FYROM | Workshop: "Acceptance of TEL: Key Success Factors and Reasons of Failure" | A Few Questions… ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

2008-06-19 | PPESS 08 Ohrid, FYROM | Workshop: "Acceptance of TEL: Key Success Factors and Reasons of Failure" | Acceptance – A Definition ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

2008-06-19 | PPESS 08 Ohrid, FYROM | Workshop: "Acceptance of TEL: Key Success Factors and Reasons of Failure" | Acceptance – A Definition ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

2008-06-19 | PPESS 08 Ohrid, FYROM | Workshop: "Acceptance of TEL: Key Success Factors and Reasons of Failure" | Acceptance Models ,[object Object],[object Object],[object Object],[object Object],[object Object]

2008-06-19 | PPESS 08 Ohrid, FYROM | Workshop: "Acceptance of TEL: Key Success Factors and Reasons of Failure" | Technology Acceptance Model (TAM)‏ ,[object Object],[object Object]

2008-06-19 | PPESS 08 Ohrid, FYROM | Workshop: "Acceptance of TEL: Key Success Factors and Reasons of Failure" | Technology Acceptance Model (TAM2)‏ ,[object Object],[object Object]

2008-06-19 | PPESS 08 Ohrid, FYROM | Workshop: "Acceptance of TEL: Key Success Factors and Reasons of Failure" | Unified Theory of Acceptance and Use of Technology (UTAUT)‏ ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

2008-06-19 | PPESS 08 Ohrid, FYROM | Workshop: "Acceptance of TEL: Key Success Factors and Reasons of Failure" | Unified Theory of Acceptance and Use of Technology (UTAUT)‏

2008-06-19 | PPESS 08 Ohrid, FYROM | Workshop: "Acceptance of TEL: Key Success Factors and Reasons of Failure" | Using Acceptance Models in Empirical Research ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

2008-06-19 | PPESS 08 Ohrid, FYROM | Workshop: "Acceptance of TEL: Key Success Factors and Reasons of Failure" | Acceptance Model for TEL?

2008-06-19 | PPESS 08 Ohrid, FYROM | Workshop: "Acceptance of TEL: Key Success Factors and Reasons of Failure" | Influence Factors (Exogenous Variables): Draft Classification ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

2008-06-19 | PPESS 08 Ohrid, FYROM | Workshop: "Acceptance of TEL: Key Success Factors and Reasons of Failure" | Now over to you… ,[object Object],[object Object],[object Object],[object Object],[object Object]

2008-06-19 | PPESS 08 Ohrid, FYROM | Workshop: "Acceptance of TEL: Key Success Factors and Reasons of Failure" | Literature ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

2008-06-19 | PPESS 08 Ohrid, FYROM | Workshop: "Acceptance of TEL: Key Success Factors and Reasons of Failure" | Construct Definitions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

2008-06-19 | PPESS 08 Ohrid, FYROM | Workshop: "Acceptance of TEL: Key Success Factors and Reasons of Failure" | Construct Definitions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

2008-06-19 | PPESS 08 Ohrid, FYROM | Workshop: "Acceptance of TEL: Key Success Factors and Reasons of Failure" | Construct Definitions ,[object Object],[object Object],[object Object],[object Object],[object Object]

2008-06-19 | PPESS 08 Ohrid, FYROM | Workshop: "Acceptance of TEL: Key Success Factors and Reasons of Failure" |

Acceptance of TEL: Key Success Factors and Reasons of Failure

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