1. Topics and Trends from KM World 2012
Stephanie Barnes,
with contributions from Daniel Lee
November 14, 2012
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2. KM World 2012
• 3rd year that it was in Washington
– Great location
• Closer to Toronto and Europe
• More intimate than San Jose, California
• Still lots of info about the technology side of KM,
but more discussion on People and Process
• KM Discussion seems to be maturing
• Can watch videos, listen to audios here
http://kmworld.com/Conference/2012/
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3. Themes from the Key Notes (1/3)
• John Sealy Brown http://bcove.me/swbwqzm9
– Book: “A New Culture of Learning”
• Importance of on-going learning and the forms
that it is taking
– Connection to people
– Tacit/serendipity
– Crowd sourcing solutions
– Social
• Lifecycle of skills is shortening
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4. Themes from the Key Notes (2/3)
• David Weinberger http://bcove.me/aa1resyv
– Book: “Too Big to Know”
• Knowledge lives at the level of the network
• How do we make the room smarter?
– Power of difference
– Public learning
– Embrace mess/inclusion
– Open a damn window
• New view of knowledge:
– Overwhelming
– Unsettled
– Unresolved
– Messy
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5. Themes from Key Notes (3/3)
• Dave Snowden: http://cognitive-
edge.com/library/more/podcasts/km-world-2012-
washington-dc-closing-keynote/
• How to make KM strategic
– Handle the wicked problems with KM
– KM is not a recipe book
– Context is key
– Resilience—early detection, fast recovery
• Build systems that are designed to recover quickly
– Have to be inefficient to be effective
– Scenario planning
• Networks give better answers rather than searching
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6. Major Themes
• Mobility and Internal Social Media
• Internal Communications (consistent and repetitive
communications via multimedia channels)
• Strategic Alignment (km must always align with the
business strategy of the organization to be successful)
• Measurement and Value (everyone is measuring trying
to determine value, but everyone is also still measuring
things differently, but that's OK.)
• The importance of
– Governance
– Serendipity
– Complexity/interconnectedness of KM
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7. Minor themes
• The DIKW pyramid is dead. Or is it?
• Don’t fall prey to echo chambers in your
organization
• People’s knowledge goes beyond their job
description which is untapped capital
• The power of influence by friendship through
peer networks is real
• Seek forgiveness, instead of permission
• Ask yourself daily what your km clients would
answer to the question, "What’s in it for me?“
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