The document discusses how information management is evolving due to the rise of big data and new technologies. It notes that the volume of digital data is growing exponentially from various sources and will continue to outpace global IT spending increases. This data abundance allows information to be analyzed and presented in new ways. The mobile internet and social web are becoming more prominent, with mobile use expected to surpass desktop internet in the next five years. Organizations need to engage with social media conversations to understand what is being said about them and participate in discussions. While technology enables these changes, understanding how knowledge work takes place is also important for effective information management.

1. Information Management:
Evolution or Revolution?
Steve Dale
May 2011

2. “The future is already
here...it’s just not very evenly
distributed.”
Source: William Ford Gibson

3. Big
Data...
the next
frontier

4. Big You are
Data...
here
the next
frontier

5. Some Data on Big Data
Source: McKinsey Global Institute, May 2011

6. Some Data on Big Data
£400 to buy a disk drive that can store all the world’s music
5 billion mobile phones in use in 2010
30 billion items of content shared on Facebook every month
40% projected growth of data per year vs. 5% growth in global IT spending
€250 billion potential value to Europe’s public sector
administration - more than the GDP of Greece
140,000 - 190,000 data analysts and 1.5 million
more data savvy managers needed to take advantage of big data (in US).
$600 billion potential annual consumer surplus from using
personal location data globally
Source: McKinsey Global Institute, May 2011

7. Big Data - what is it • Datasets so large they
and where does is are difficult to work with
with using standard
database management
come from? tools
• Larger and larger
datasets allow analysts to
spot business trends and
opportunities.
• Growing exponentially -
sources include mobile
devices, cameras, RFID,
medical, music, wireless
sensor networks, real-
time/geospatial tracking,
location-based services
ebooks etc.
• More and more data
being ‘stored’ in the
Cloud

8. From Data Scarcity To Data Abundance

9. From Data Scarcity To Data Abundance

10. Information Presented In New and
Compelling Ways
Source: Guardian -http://www.guardian.co.uk/

11. Information Presented In New and
Compelling Ways
Source: Guardian -http://www.guardian.co.uk/

12. Information Presented In New and
Compelling Ways
Source: Guardian -http://www.guardian.co.uk/

13. Information Presented In New and
Compelling Ways
You are here!
Source: Guardian -http://www.guardian.co.uk/

14. Where are we going with
technology?

15. Technology cycles tend to last
10 years
Next major computing cycle -
mobile internet - entered 2
years ago
Source: Morgan Stanley Research

16. Technology cycles tend to last
10 years
Next major computing cycle -
mobile internet - entered 2
years ago
Desktop Mobile
Mainframe Mini Personal Internet Internet
computing computing computing computing computing
1960’s 1970’s 1980’s 1990’s 2000’s
Source: Morgan Stanley Research

17. Source: Morgan Stanley Internet Trends Report 4 Dec 2010

18. Mobile will be bigger than
desktop Internet within 5
years.
Source: Morgan Stanley Internet Trends Report 4 Dec 2010

19. Source: Morgan Stanley Internet Trends Report 4 Dec 2010

20. Packing Your Digital
Suitcase
From This

21. Packing Your Digital
Suitcase
From This
To This

22. The world is becoming increasingly
connected
More than 4 billion people Mobile will
around the world now use overtake
cell phones, and for 450 desktop within
million of those people the 5 years
Web is a fully mobile
experience.
12 million mobile
phone users in
Afghanistan (pop
30 million)

23. Huge Growth In Location-based
Services

24. Huge Growth In Location-based
Services

25. The Social Web
Source: Facebook

26. The Social Web
Facebook, in just over two short years,
has quintupled in size to a network that
touches more than 500 million users.
More than 4 billion people around the
world now use cell phones, and for 450
million of those people the Web is a
fully mobile experience.
Source: Facebook

27. Social networking overtakes email
Source: Morgan Stanley Internet Trends Report 4 Dec 2010

28. The Social Web And Why It’s
Important

29. The Social Web And Why It’s
Important
•You want to be alerted immediately when
people are saying good/bad things about
your organisa7on
•You want to quickly respond to queries
•You want to quickly see who is talking
about key issues and join the
conversa7on to raise awareness of your
organisa7on’s ac7vi7es.

30. What are they saying
about you? Are you part
of the conversation?

31. What are they saying
about you? Are you part
of the conversation?

32. What are they saying
about you? Are you part
of the conversation?
There isn’t the time to have a
committee meeting to formulate a
response!

33. The Emerging Transition to
Social Business Models
20th Century 21st Century
•Non-social Interaction •Pervasive Social Interaction
•Value in Transactions •Value in Relationships
•Business Stability •Business Flux
•Well-defined Industries •Industry Transformation
•One-way Markets •Two-way Markets
•Limited Information •Information Abundance
Forces
•Resource Abundance •Ambient Communications
•Resource Constraints
Institutions •Global Information Flows
•Social Computing Communities
•Market Discontinuity
Source: Dion Hinchcliffe 2010

34. But it’s not about the
technology!
“....many companies err in the belief that
technology by itself will foster increased
collaboration. For technology to be effective,
organizations first need a better understanding
of how knowledge work actually takes place. A
good starting point is to map the informal
pathways through which information travels,
how employees interact, and where wasteful
bottlenecks lie.”
Source: McKinsey Quarterly, August 2010

35. So, what does all this mean?
• We’re going to continue to generate data faster than
it can be consumed or understood. Most of it will not
be held inside the enterprise.
• Information visualisation techniques will aid user’s
interpretation and understanding.
• The social web is 24 x 7 and dominated by real-time
conversations. Organisations that are not tapped into
this are at a significant disadvantage.
• Mobile platforms are becoming ubiquitous and will
soon overtake the desktop PC as the preferred
interface to the Internet and www.

36. References
•Morgan Stanley Internet Trends: http://www.morganstanley.com/institutional/techresearch/
pdfs/Internet_Trends_041210.pdf
•Internet World Stats: http://www.internetworldstats.com
•UK Public Spending: http://www.guardian.co.uk/news/datablog/2010/may/17/uk-public-
spending-departments-money-cuts#zoomed-picture
•McKinsey, Big Data: The Next Frontier For Innovation.... http://www.mckinsey.com/mgi/
publications/big_data/pdfs/MGI_big_data_full_report.pdf
•Emerging Transition to Social Business Models - Dion Hincliffe, Dachis Group: http://
www.dachisgroup.com/author/dion-hinchcliffe/
•Title image sourced from Milton Masoapatali
•Other photos and images sourced from Google images and iStock Photos.

37. Email: Steve.dale@collabor8now.com
TwiEer: www.twiEer.com/stephendale
Blog: www.steve‐dale.net
www.about.me/stephendale
www.profiles.google.com/steve.dale
An evangelist and practitioner in the use of Web 2.0
technologies and Social Media applications to support
personal self-development and knowledge sharing.
Steve was the business lead and information architect for
the community of practice platform currently deployed
across the UK local government sector, the largest
professional network of its type, and continues to play a
key role in the support of virtual communities of practice
for value creation in public and private sectors.