How one housing organisation uses technology and social media to engage with its customers.

1. We’re engaging
The role of social media and Apps in
running services

3. A few nuggets for you…

4. We need more engagement!
• Website usage
• Social networks
• Smartphone App
• E-bulletin

6. accessibility

7. accessibility

19. social media nuggets
• PR
• Customer complaints
• Positive feedback
• Increased engagement
• Help and support
• Brand Management

20. We’re engaging but we’re not
married yet

21. thank you for listening
stevef2412
steve.finegan@northwardshousing.co.uk
www.northwardshousing.co.uk