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Workforce Mobilisation,[object Object],Steven Feldman,[object Object],KnowWhere Consulting,[object Object]
Who is already using some form of mobile working?,[object Object]
Is 2010 the tipping point for mobile workforces in Local Government?,[object Object]
Agenda,[object Object],What do we mean by workforce mobilisation?,[object Object],Is it more than putting a mobile phone in someone’s pocket?,[object Object],Opportunities for workforce mobilisation in Highways,[object Object],Benefits,[object Object],Some topics for consideration,[object Object]
Workforce mobilisation isn’t,[object Object]
Issuing mobile phones,[object Object]
New high tech clipboards,[object Object]
Home working,[object Object]
Taking your office with you!,[object Object]
Although it may include some or all of these!,[object Object]
Workforce mobilisation is,[object Object],“creating new business processes and workflows that support field based operations to deliver improved levels of service, productivity, employee satisfaction and cost savings”,[object Object]
Mobile Nirvana,[object Object],‘End to end business processes that are optimised for and not constrained by the mobility needs of the workforce”,[object Object],“Process tasks when and where it will be most efficient”,[object Object]
Highways,[object Object],Opportunities,[object Object],“Most highways activity takes place in the field”,[object Object]
Scheduled maintenance workflow,[object Object],Plan Inspections,[object Object],Inspect & Report,[object Object],Assess & Schedule Work,[object Object],Work,[object Object],Inspect/Audit,[object Object],Schedule next action,[object Object],Mobility opportunity,[object Object]
Reactive maintenance workflow,[object Object],Assessed,[object Object],Inspect & Report,[object Object],Assess & Schedule Work,[object Object],Request initiated,[object Object],Work,[object Object],Inspect/Audit,[object Object],Reactive maintenance can be blended with planned,[object Object],Time & Location are the linking factors,[object Object],Mobility opportunity,[object Object]
Inspections,[object Object]
Works orders,[object Object]
Real time rescheduling and routing,[object Object],“Getting people and materials to the right place at the right time and adapting schedules in real time”,[object Object]
Field based job initiation,[object Object]
TMA notices and updates,[object Object]
In a challenging financial environment,[object Object],“managers need confidence that investments will deliver anticipated returns”,[object Object]
Local GovernmentMobility Benefits,[object Object]
Benefits,[object Object],Service Quality,[object Object],Productivity,[object Object],Employee Satisfaction,[object Object],Cost Reduction,[object Object],Environment,[object Object]
“this results in significant time and cost savings, and enables us to improve our customer service and response times.”,[object Object],“provide updates to the member of the public who recorded the fault within a far shorter time frame.”,[object Object]
Productivity,[object Object],“By taking the system into the field users can see greater advantages across data sharing, data access and data accuracy.”,[object Object],“In the short time we’ve introduced the system we’ve seen a dramatic improvement in productivity from our crews as they are allocated jobs according to location and the stock amount they have onboard”,[object Object]
Employee satisfaction,[object Object],“People can spend more time in the field without losing contact with the office”,[object Object],“Home working and job sharing are easily integrated with mobile working” ,[object Object],“Wasted time, poor communications, duplication is very frustrating and demotivating”,[object Object]
Cost reduction,[object Object],“If there are fewer people on average going into the office, property estates can be rationalised”,[object Object],“Less journeys would mean lower fuel and vehicle costs” ,[object Object]
Environmental,[object Object],“If a building can be disposed of, so can its carbon overhead”,[object Object],“Reducing mileage travelled will save fuel, money and the environment”,[object Object]
Some topics for consideration,[object Object]
?,[object Object],Which applications?,[object Object],Business process design,[object Object],Communications,[object Object],Costs,[object Object],Availability,[object Object],Reliability,[object Object],Coverage,[object Object],People Issues,[object Object],Hardware,[object Object],Ruggedised laptops,[object Object],Handhelds,[object Object],Custom devices,[object Object],GPS,[object Object],Storage,[object Object],Cameras,[object Object]
But most importantly,[object Object],“You need a workforce mobilisation strategy”,[object Object]
Discuss in the Workshop this afternoon,[object Object]
Thank You,[object Object]

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Workforce mobilisation in highways

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