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Test Expo 2009 Site Confidence & Seriti Consulting Load Test Case Study
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Stephen Thair
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Presentation given at the 2009 TestExpo in London www.testexpo.co.uk
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Test Expo 2009 Site Confidence & Seriti Consulting Load Test Case Study
1.
SERITI
CONSULTING Load Testing Case Study Some hints and tips on load-testing your website... 1 Commercial in Confidence - © Copyright 2008 NCC Group plc - all rights reserved
2.
Agenda Introductions Before
you start Designing the test On the Day… Analysing the results and taking action The vendor bit… Questions? 2 Commercial in Confidence - © Copyright 2008 NCC Group plc - all rights reserved
3.
SERITI
CONSULTING Before you start Working out what to test and how much to test it 5 Commercial in Confidence - © Copyright 2008 NCC Group plc - all rights reserved
4.
Why do you
want to load test? New website still under development? Existing website about to head into a business peak period? New marketing campaign about to launch? The Met Office is predicting snow... 6 Commercial in Confidence - © Copyright 2008 NCC Group plc - all rights reserved
5.
“Load test” vs.
“Performance Test” Performance vs Load Test? This affects: How you will do it What you will do during the test Who needs to be involved What information you record! Commercial in Confidence - © Copyright 2008 NCC Group plc - all rights reserved 7
6.
Load vs. Performance?
Load Test = quot;Black Boxquot; I only care if the whole system can handle the load If it can't I probably don't have a lot of clues as to why not... Performance Test = quot;White Boxquot; Looking inside the App and Infrastructure architecture to identify the key elements Designing tests to stress each element Monitoring those key elements during the test Commercial in Confidence - © Copyright 2008 NCC Group plc - all rights reserved 8
7.
Test In-house or
use 3rd party? Project triangle decision Time Money Scope Resources required... Testing software e.g. LoadRunner, Selenium, Site Confidence People to script it Hardware & network to generate the load Accessibility of test environments (or use Prod) Reporting interface to get the right stats & graphs People to interpret the results... 9 Commercial in Confidence - © Copyright 2008 NCC Group plc - all rights reserved
8.
SERITI
CONSULTING Designing the test Working out what to test and how much to test it 1 Commercial in Confidence - © Copyright 2008 NCC Group plc - all rights reserved 0
9.
Decide on your
critical user journeys Home page Search pages Details pages Upload/download Checkout/e-commerce SEO Crawl – Google can hammer sites! Commercial in Confidence - © Copyright 2008 NCC Group plc - all rights reserved 12
10.
Set your targets
How many transactions/sec? How many concurrent users? What is the mix of the user journeys? Don't underestimate the impact of concurrence... What's your quot;safety marginquot; We used 40% Commercial in Confidence - © Copyright 2008 NCC Group plc - all rights reserved 13
11.
TIP - Web
Analytics is your BFF Leverage your site metrics! Google Analytics, WebTrends or Omniture etc Use the information to identify your peak loads across different user journeys It is very common for people to test their sites at very unrealistic rates... Or focus on the wrong parts… • Don’t forget deep linking! Commercial in Confidence - © Copyright 2008 NCC Group plc - all rights reserved 14
12.
TIP – Management
Speak.. The Management tends to ask “how many users will the site support”… How many users do what, how often? Users on playing online poker are different to users reading “The Register”… I find it best to talk about “page impressions” since that is a metrics they are probably familiar with by now… Commercial in Confidence - © Copyright 2008 NCC Group plc - all rights reserved 15
13.
Concurrent users &
“think time” Take the number of page impression per hour Divide by 3600 That gives you the page impressions (quot;transactionsquot;) per second target Then take the number of quot;concurrent usersquot; and divide by the quot;think timequot; (dwell time) to give you transactions a second 1200 users with a 60s think time = 20 transactions /sec 600 users with 30s think time = 20 transactions /sec 300 users with 15s think time = 20 transactions /sec 100 users with a 5s think time = 20 transactions /sec Commercial in Confidence - © Copyright 2008 NCC Group plc - all rights reserved 16
14.
Design the test…
Scripts Profiles Scenarios Scripts - the actual user journey (“clicks”) Profiles - how many, how fast, how long etc Scenarios - combining profiles to match the traffic patterns on your site… The “mix” of user journeys at any one time Commercial in Confidence - © Copyright 2008 NCC Group plc - all rights reserved 17
15.
What does a
Profile look like? Commercial in Confidence - © Copyright 2008 NCC Group plc - all rights reserved 19
16.
3 Quick Tips…
Baseline your network first Do a “GET” for a 100K JPEG and see how many you get before you saturate your network Do “single profile” scenarios first Work from simple to complex Test each element before you try combinations Think about “keyhole” tests to isolate specific application functions Rather than simulate the “click by click” of the user just “POST” (form submit) directly to the site This enables you to focus on the app performance rather than the UI elements (you need to do both though!) Commercial in Confidence - © Copyright 2008 NCC Group plc - all rights reserved 21
17.
One more tip…
DON’T FORGET YOUR BATCH PROCESSES How does the system perform during… • Backups • Re-indexes • ETL activities • Any other batch process that stresses the system… Many a site dies when these processes run And if you are truly 24x7 online – when is your window? Commercial in Confidence - © Copyright 2008 NCC Group plc - all rights reserved 22
18.
On the day
– running the test! Who does what, where & when? 23 Commercial in Confidence - © Copyright 2008 NCC Group plc - all rights reserved
19.
Plan out the
timetable! Make the most of your testing window… Plan carefully but BE REALISTIC! Allow a lot of time for review between each scenario run... You WILL change your plans on the day... Be flexible! Get the right people – Operations, QA, Network, Database etc Commercial in Confidence - © Copyright 2008 NCC Group plc - all rights reserved 24
20.
On the day...
DON’T - Suddenly remember that you forgot to tell your hosting provider... And watch their IDS system think it was a DDOS attack and drop all your packets... DO – keep an eye on the time (and ensure that time is sync’s across the systems) You will want to correlate events! DO – use a meaningful name for each run and add comments So you know how many users are added, over what ramp up period, and run for how long at a glance DO – think about cleaning up after you! If you have been running against Prod you might have created a lot of dummy transactions (and your web logs will be HUGE!) Commercial in Confidence - © Copyright 2008 NCC Group plc - all rights reserved 25
21.
SERITI
CONSULTING Analysing the results and taking action Data -> Information -> Knowledge -> Action 26 Commercial in Confidence - © Copyright 2008 NCC Group plc - all rights reserved
22.
Lots of questions…
Did you hit your targets? Where there any odd peaks/troughs? Was “mixed scenario” performance different? Was performance consistent across test runs? Did your releases make things better (or worse)? What was the Max/Mean/Min values And what was the variance? 2 Commercial in Confidence - © Copyright 2008 NCC Group plc - all rights reserved 7
23.
Before and After
a Network upgrade… Commercial in Confidence - © Copyright 2008 NCC Group plc - all rights reserved 28
24.
Lower & longer
is better Commercial in Confidence - © Copyright 2008 NCC Group plc - all rights reserved 29
25.
Faster response, with
more users… Commercial in Confidence - © Copyright 2008 NCC Group plc - all rights reserved 30
26.
Taking action… Use
the performance stat (if you gathered any) to isolate the weak links Upgrade/re-factor & re-test Use the (bad) stats to get more budget to fix the problem… Use the (good) stats to get more a bonus because you did such a good job… 3 Commercial in Confidence - © Copyright 2008 NCC Group plc - all rights reserved 1
27.
SERITI
CONSULTING The vendor bit… Over to James… 3 Commercial in Confidence - © Copyright 2008 NCC Group plc - all rights reserved 2
28.
Site Confidence Clients…
Commercial in Confidence - © Copyright 2008 NCC Group plc - all rights reserved 34
29.
Contact Details –
Site Confidence Talk to Site Confidence on their stand at the TestExpo after the presentation or if you would like a copy of the presentation Email James – James.Bavington@SiteConfidence.com Visit their website - www.siteconfidence.com 3 Commercial in Confidence - © Copyright 2008 NCC Group plc - all rights reserved 5
30.
Contact Details –
Seriti Consulting If you have any questions around web hosting (IIS, Cloud) Performance tools (Appmetrics, Avicode) Operations & ITIL (service-now.com) Configuration Management (Configuresoft ECM) Near-shore development, functional test (Endava) Email me – Stephen.Thair@SeritiConsulting.com Connect with me on LinkedIn http://www.linkedin.com/in/stephenthair 3 Commercial in Confidence - © Copyright 2008 NCC Group plc - all rights reserved 6
31.
Any Questions?
3 Commercial in Confidence - © Copyright 2008 NCC Group plc - all rights reserved 7
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