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@strawberrysoup
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LESSONS & THINGS
I WISH PEOPLE HAD
TOLD ME WHEN I
LAUNCHED
STRAWBERRYSOUP
21.10.11_Web Developer Conference 2011
@strawberrysoup
                                         facebook.com/strawberrysoup




WHAT I’M COVERING
_ How we got started
_ The modern day
_ You don’t need a business plan
_ Money, money, money
_ Stick to what you know
_ Learn when to say no
_ Trust your instinct
_ It’s all about people
_ Questions




21.10.11_Web Developer Conference 2011
@strawberrysoup
                                         facebook.com/strawberrysoup




HOW
WE GOT
STARTED
21.10.11_Web Developer Conference 2011
@strawberrysoup
                                                                                facebook.com/strawberrysoup




HOW WE GOT STARTED




                                         Final year of our university degrees




21.10.11_Web Developer Conference 2011
@strawberrysoup
                                                                               facebook.com/strawberrysoup




HOW WE GOT STARTED




                                         Launched in 2005 from a garden shed




21.10.11_Web Developer Conference 2011
@strawberrysoup
                                         facebook.com/strawberrysoup




HOW WE GOT STARTED




21.10.11_Web Developer Conference 2011
@strawberrysoup
                                                                          facebook.com/strawberrysoup




HOW WE GOT STARTED




                              Started by offering affordable website packages




21.10.11_Web Developer Conference 2011
@strawberrysoup
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HOW WE GOT STARTED




                                         Sold our 1st website on eBay




21.10.11_Web Developer Conference 2011
@strawberrysoup
                                                                   facebook.com/strawberrysoup




HOW WE GOT STARTED




                                         Startup funds & savings




21.10.11_Web Developer Conference 2011
@strawberrysoup
                                         facebook.com/strawberrysoup




THE
MODERN
DAY
21.10.11_Web Developer Conference 2011
@strawberrysoup
                                                                              facebook.com/strawberrysoup




WHO ARE WE?




                                         Evolved into a full service agency




21.10.11_Web Developer Conference 2011
@strawberrysoup
                                         facebook.com/strawberrysoup




WHO ARE WE?




21.10.11_Web Developer Conference 2011
@strawberrysoup
                                                               facebook.com/strawberrysoup




WHO ARE WE?




                                         Talented team of 15




21.10.11_Web Developer Conference 2011
@strawberrysoup
                                                                            facebook.com/strawberrysoup




WHO ARE WE?




                                         Chichester, Bournemouth & London




21.10.11_Web Developer Conference 2011
@strawberrysoup
                                         facebook.com/strawberrysoup




WHO ARE WE?




21.10.11_Web Developer Conference 2011
@strawberrysoup
                                         facebook.com/strawberrysoup




YOU
DON’T NEED A
BUSINESS PLAN
21.10.11_Web Developer Conference 2011
@strawberrysoup
                                                                      facebook.com/strawberrysoup




YOU DON’T NEED A BUSINESS PLAN




                                         Planning is very important




21.10.11_Web Developer Conference 2011
@strawberrysoup
                                                                        facebook.com/strawberrysoup




YOU DON’T NEED A BUSINESS PLAN




                               Long term objectives --> then work backwards




21.10.11_Web Developer Conference 2011
@strawberrysoup
                                                                                facebook.com/strawberrysoup




YOU DON’T NEED A BUSINESS PLAN




                                         Strategic plan showing steps to take




21.10.11_Web Developer Conference 2011
@strawberrysoup
                                                                               facebook.com/strawberrysoup




YOU DON’T NEED A BUSINESS PLAN




                                Cashflow is very difficult to estimate at startup




21.10.11_Web Developer Conference 2011
@strawberrysoup
                                         facebook.com/strawberrysoup




MONEY
MONEY
MONEY
21.10.11_Web Developer Conference 2011
@strawberrysoup
                                                                            facebook.com/strawberrysoup




MONEY, MONEY, MONEY




                                  You don’t need venture capital or investment




21.10.11_Web Developer Conference 2011
@strawberrysoup
                                                                          facebook.com/strawberrysoup




MONEY, MONEY, MONEY




                                         We used assets available to us




21.10.11_Web Developer Conference 2011
@strawberrysoup
                                                                      facebook.com/strawberrysoup




MONEY, MONEY, MONEY




                                         Months to live spreadsheet




21.10.11_Web Developer Conference 2011
@strawberrysoup
                                                                              facebook.com/strawberrysoup




MONEY, MONEY, MONEY




                                         Don’t trade services to save money




21.10.11_Web Developer Conference 2011
@strawberrysoup
                                                                         facebook.com/strawberrysoup




MONEY, MONEY, MONEY




                                         Grants available so use them!




21.10.11_Web Developer Conference 2011
@strawberrysoup
                                                                       facebook.com/strawberrysoup




MONEY, MONEY, MONEY




                         “Cash is king” - stage payments to improve cashflow




21.10.11_Web Developer Conference 2011
@strawberrysoup
                                         facebook.com/strawberrysoup




STICK TO
WHAT YOU
KNOW
21.10.11_Web Developer Conference 2011
@strawberrysoup
                                                                                  facebook.com/strawberrysoup




STICK TO WHAT YOU KNOW




                                         Don’t pretend to know more than you do




21.10.11_Web Developer Conference 2011
@strawberrysoup
                                                               facebook.com/strawberrysoup




STICK TO WHAT YOU KNOW




                                         CRM, CTi, .net, SQL




21.10.11_Web Developer Conference 2011
@strawberrysoup
                                                                          facebook.com/strawberrysoup




STICK TO WHAT YOU KNOW




                         It’s ok to say “let me look into this and let you know”




21.10.11_Web Developer Conference 2011
@strawberrysoup
                                         facebook.com/strawberrysoup




LEARN
WHEN TO
SAY NO
21.10.11_Web Developer Conference 2011
@strawberrysoup
                                                                            facebook.com/strawberrysoup




LEARN WHEN TO SAY NO




                                         The customer is not always right




21.10.11_Web Developer Conference 2011
@strawberrysoup
                                                                             facebook.com/strawberrysoup




LEARN WHEN TO SAY NO




                                         You have been hired as the expert




21.10.11_Web Developer Conference 2011
@strawberrysoup
                                                                     facebook.com/strawberrysoup




LEARN WHEN TO SAY NO




                           My uncles friends brothers mums cat knows HTML




21.10.11_Web Developer Conference 2011
@strawberrysoup
                                                                                 facebook.com/strawberrysoup




LEARN WHEN TO SAY NO




                                     Your opinion counts, make sure it’s heard




21.10.11_Web Developer Conference 2011
@strawberrysoup
                                                                                  facebook.com/strawberrysoup




LEARN WHEN TO SAY NO




                                         You don’t have to accept every project




21.10.11_Web Developer Conference 2011
@strawberrysoup
                                         facebook.com/strawberrysoup




TRUST
YOUR
INSTINCT
21.10.11_Web Developer Conference 2011
@strawberrysoup
                                                                      facebook.com/strawberrysoup




TRUST YOUR INSTINCT




                                         Don’t be blinded by the ££




21.10.11_Web Developer Conference 2011
@strawberrysoup
                                                                      facebook.com/strawberrysoup




TRUST YOUR INSTINCT




                            Work with like-minded clients and team members




21.10.11_Web Developer Conference 2011
@strawberrysoup
                                                                   facebook.com/strawberrysoup




TRUST YOUR INSTINCT




                                         Follow your gut feeling




21.10.11_Web Developer Conference 2011
@strawberrysoup
                                                                         facebook.com/strawberrysoup




TRUST YOUR INSTINCT




                                         Solid contract & legal backup




21.10.11_Web Developer Conference 2011
@strawberrysoup
                                                                               facebook.com/strawberrysoup




TRUST YOUR INSTINCT




                                         Don’t loose perspective of problems




21.10.11_Web Developer Conference 2011
@strawberrysoup
                                         facebook.com/strawberrysoup




IT’S ALL
ABOUT THE
PEOPLE
21.10.11_Web Developer Conference 2011
@strawberrysoup
                                                                               facebook.com/strawberrysoup




IT’S ALL ABOUT THE PEOPLE




                                         Recruiting is easier than you think




21.10.11_Web Developer Conference 2011
@strawberrysoup
                                                                                facebook.com/strawberrysoup




IT’S ALL ABOUT THE PEOPLE




                                         Reliable accountant for PAYE and tax




21.10.11_Web Developer Conference 2011
@strawberrysoup
                                                                             facebook.com/strawberrysoup




IT’S ALL ABOUT THE PEOPLE




                                         It’s not all about qualifications




21.10.11_Web Developer Conference 2011
@strawberrysoup
                                                                                facebook.com/strawberrysoup




IT’S ALL ABOUT THE PEOPLE




                                         Personality vs. professional ability




21.10.11_Web Developer Conference 2011
@strawberrysoup
                                                                             facebook.com/strawberrysoup




IT’S ALL ABOUT THE PEOPLE




                                         Probation period as a contingency




21.10.11_Web Developer Conference 2011
@strawberrysoup
                                                                        facebook.com/strawberrysoup




IT’S ALL ABOUT THE PEOPLE




                               Save money by not using recruitment agencies




21.10.11_Web Developer Conference 2011
@strawberrysoup
                                         facebook.com/strawberrysoup




TIME
FOR
QUESTIONS
21.10.11_Web Developer Conference 2011

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Starting an agency & lessons learnt | WDC 2011

  • 1. @strawberrysoup facebook.com/strawberrysoup LESSONS & THINGS I WISH PEOPLE HAD TOLD ME WHEN I LAUNCHED STRAWBERRYSOUP 21.10.11_Web Developer Conference 2011
  • 2. @strawberrysoup facebook.com/strawberrysoup WHAT I’M COVERING _ How we got started _ The modern day _ You don’t need a business plan _ Money, money, money _ Stick to what you know _ Learn when to say no _ Trust your instinct _ It’s all about people _ Questions 21.10.11_Web Developer Conference 2011
  • 3. @strawberrysoup facebook.com/strawberrysoup HOW WE GOT STARTED 21.10.11_Web Developer Conference 2011
  • 4. @strawberrysoup facebook.com/strawberrysoup HOW WE GOT STARTED Final year of our university degrees 21.10.11_Web Developer Conference 2011
  • 5. @strawberrysoup facebook.com/strawberrysoup HOW WE GOT STARTED Launched in 2005 from a garden shed 21.10.11_Web Developer Conference 2011
  • 6. @strawberrysoup facebook.com/strawberrysoup HOW WE GOT STARTED 21.10.11_Web Developer Conference 2011
  • 7. @strawberrysoup facebook.com/strawberrysoup HOW WE GOT STARTED Started by offering affordable website packages 21.10.11_Web Developer Conference 2011
  • 8. @strawberrysoup facebook.com/strawberrysoup HOW WE GOT STARTED Sold our 1st website on eBay 21.10.11_Web Developer Conference 2011
  • 9. @strawberrysoup facebook.com/strawberrysoup HOW WE GOT STARTED Startup funds & savings 21.10.11_Web Developer Conference 2011
  • 10. @strawberrysoup facebook.com/strawberrysoup THE MODERN DAY 21.10.11_Web Developer Conference 2011
  • 11. @strawberrysoup facebook.com/strawberrysoup WHO ARE WE? Evolved into a full service agency 21.10.11_Web Developer Conference 2011
  • 12. @strawberrysoup facebook.com/strawberrysoup WHO ARE WE? 21.10.11_Web Developer Conference 2011
  • 13. @strawberrysoup facebook.com/strawberrysoup WHO ARE WE? Talented team of 15 21.10.11_Web Developer Conference 2011
  • 14. @strawberrysoup facebook.com/strawberrysoup WHO ARE WE? Chichester, Bournemouth & London 21.10.11_Web Developer Conference 2011
  • 15. @strawberrysoup facebook.com/strawberrysoup WHO ARE WE? 21.10.11_Web Developer Conference 2011
  • 16. @strawberrysoup facebook.com/strawberrysoup YOU DON’T NEED A BUSINESS PLAN 21.10.11_Web Developer Conference 2011
  • 17. @strawberrysoup facebook.com/strawberrysoup YOU DON’T NEED A BUSINESS PLAN Planning is very important 21.10.11_Web Developer Conference 2011
  • 18. @strawberrysoup facebook.com/strawberrysoup YOU DON’T NEED A BUSINESS PLAN Long term objectives --> then work backwards 21.10.11_Web Developer Conference 2011
  • 19. @strawberrysoup facebook.com/strawberrysoup YOU DON’T NEED A BUSINESS PLAN Strategic plan showing steps to take 21.10.11_Web Developer Conference 2011
  • 20. @strawberrysoup facebook.com/strawberrysoup YOU DON’T NEED A BUSINESS PLAN Cashflow is very difficult to estimate at startup 21.10.11_Web Developer Conference 2011
  • 21. @strawberrysoup facebook.com/strawberrysoup MONEY MONEY MONEY 21.10.11_Web Developer Conference 2011
  • 22. @strawberrysoup facebook.com/strawberrysoup MONEY, MONEY, MONEY You don’t need venture capital or investment 21.10.11_Web Developer Conference 2011
  • 23. @strawberrysoup facebook.com/strawberrysoup MONEY, MONEY, MONEY We used assets available to us 21.10.11_Web Developer Conference 2011
  • 24. @strawberrysoup facebook.com/strawberrysoup MONEY, MONEY, MONEY Months to live spreadsheet 21.10.11_Web Developer Conference 2011
  • 25. @strawberrysoup facebook.com/strawberrysoup MONEY, MONEY, MONEY Don’t trade services to save money 21.10.11_Web Developer Conference 2011
  • 26. @strawberrysoup facebook.com/strawberrysoup MONEY, MONEY, MONEY Grants available so use them! 21.10.11_Web Developer Conference 2011
  • 27. @strawberrysoup facebook.com/strawberrysoup MONEY, MONEY, MONEY “Cash is king” - stage payments to improve cashflow 21.10.11_Web Developer Conference 2011
  • 28. @strawberrysoup facebook.com/strawberrysoup STICK TO WHAT YOU KNOW 21.10.11_Web Developer Conference 2011
  • 29. @strawberrysoup facebook.com/strawberrysoup STICK TO WHAT YOU KNOW Don’t pretend to know more than you do 21.10.11_Web Developer Conference 2011
  • 30. @strawberrysoup facebook.com/strawberrysoup STICK TO WHAT YOU KNOW CRM, CTi, .net, SQL 21.10.11_Web Developer Conference 2011
  • 31. @strawberrysoup facebook.com/strawberrysoup STICK TO WHAT YOU KNOW It’s ok to say “let me look into this and let you know” 21.10.11_Web Developer Conference 2011
  • 32. @strawberrysoup facebook.com/strawberrysoup LEARN WHEN TO SAY NO 21.10.11_Web Developer Conference 2011
  • 33. @strawberrysoup facebook.com/strawberrysoup LEARN WHEN TO SAY NO The customer is not always right 21.10.11_Web Developer Conference 2011
  • 34. @strawberrysoup facebook.com/strawberrysoup LEARN WHEN TO SAY NO You have been hired as the expert 21.10.11_Web Developer Conference 2011
  • 35. @strawberrysoup facebook.com/strawberrysoup LEARN WHEN TO SAY NO My uncles friends brothers mums cat knows HTML 21.10.11_Web Developer Conference 2011
  • 36. @strawberrysoup facebook.com/strawberrysoup LEARN WHEN TO SAY NO Your opinion counts, make sure it’s heard 21.10.11_Web Developer Conference 2011
  • 37. @strawberrysoup facebook.com/strawberrysoup LEARN WHEN TO SAY NO You don’t have to accept every project 21.10.11_Web Developer Conference 2011
  • 38. @strawberrysoup facebook.com/strawberrysoup TRUST YOUR INSTINCT 21.10.11_Web Developer Conference 2011
  • 39. @strawberrysoup facebook.com/strawberrysoup TRUST YOUR INSTINCT Don’t be blinded by the ££ 21.10.11_Web Developer Conference 2011
  • 40. @strawberrysoup facebook.com/strawberrysoup TRUST YOUR INSTINCT Work with like-minded clients and team members 21.10.11_Web Developer Conference 2011
  • 41. @strawberrysoup facebook.com/strawberrysoup TRUST YOUR INSTINCT Follow your gut feeling 21.10.11_Web Developer Conference 2011
  • 42. @strawberrysoup facebook.com/strawberrysoup TRUST YOUR INSTINCT Solid contract & legal backup 21.10.11_Web Developer Conference 2011
  • 43. @strawberrysoup facebook.com/strawberrysoup TRUST YOUR INSTINCT Don’t loose perspective of problems 21.10.11_Web Developer Conference 2011
  • 44. @strawberrysoup facebook.com/strawberrysoup IT’S ALL ABOUT THE PEOPLE 21.10.11_Web Developer Conference 2011
  • 45. @strawberrysoup facebook.com/strawberrysoup IT’S ALL ABOUT THE PEOPLE Recruiting is easier than you think 21.10.11_Web Developer Conference 2011
  • 46. @strawberrysoup facebook.com/strawberrysoup IT’S ALL ABOUT THE PEOPLE Reliable accountant for PAYE and tax 21.10.11_Web Developer Conference 2011
  • 47. @strawberrysoup facebook.com/strawberrysoup IT’S ALL ABOUT THE PEOPLE It’s not all about qualifications 21.10.11_Web Developer Conference 2011
  • 48. @strawberrysoup facebook.com/strawberrysoup IT’S ALL ABOUT THE PEOPLE Personality vs. professional ability 21.10.11_Web Developer Conference 2011
  • 49. @strawberrysoup facebook.com/strawberrysoup IT’S ALL ABOUT THE PEOPLE Probation period as a contingency 21.10.11_Web Developer Conference 2011
  • 50. @strawberrysoup facebook.com/strawberrysoup IT’S ALL ABOUT THE PEOPLE Save money by not using recruitment agencies 21.10.11_Web Developer Conference 2011
  • 51. @strawberrysoup facebook.com/strawberrysoup TIME FOR QUESTIONS 21.10.11_Web Developer Conference 2011