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SAS INSURANCE ANALYTICS ARCHITECTURE
                                                                                                MORE INFORMATION




C op yr i g h t © 2 0 1 2 , S A S I n s t i t u t e I n c . A l l r i g h t s r es er v e d .
ANALYTICS IN
                                                             CHALLENGES
                                                  INSURANCE


                                                                    ISSUE                              IMPACT

                Silo and inaccessible data                                                         Slow to respond


                Incomplete data & data inconsistencies                                          Poor customer service


                 Manual data preparation                                                          Loss of productivity


                 Poor data quality                                                                  Loss of insight


                 Unreliable and inaccurate reporting                                            Poor business decisions

                                                                                                   Regulatory non-
                 Lack of adequate data governance                                                    compliance


C op yr i g h t © 2 0 1 2 , S A S I n s t i t u t e I n c . A l l r i g h t s r es er v e d .
“Several avenues of opportunity for technology impact are now
                               open, but predictive analytics is one of the most compelling.”
                               Insurance and Technology




                           “Leveraging analytics technology in areas outside the realms of
                           underwriting and actuarial science is an inevitable and desirable
                           trend.” Insurance & Technology




                                 “Insurers across the board are investing in business intelligence and
                                 predictive analytics to improve underwriting, claims, marketing and
                                 even internal operations.” Insurance Networking News




C op yr i g h t © 2 0 1 2 , S A S I n s t i t u t e I n c . A l l r i g h t s r es er v e d .
SAS INSURANCE ANALYTICS ARCHITECTURE



                                              A solution for serving insurers business intelligence
                                              and analytical requirements

                                                                                                                SAS® Insurance Analytics
                                                                                                                      Architecture




                                                                                       Business Analytics                                            Industry IP
                                                                                          Framework



                                                                 Data integration technologies                                           Physical and logical data
                                                                                                                                           models
                                                                 Data quality tools
                                                                                                                                          Data dictionary
                                                                 Business intelligence
                                                                  technologies




C op yr i g h t © 2 0 1 2 , S A S I n s t i t u t e I n c . A l l r i g h t s r es er v e d .
SAS INSURANCE ANALYTICS ARCHITECTURE



              Insurance
              Operational
              Systems

                        Policy                                                                                                                   Executive
                                                                                                                                                 Dashboards


                                                                                                Data                                Reporting
                                                                                                                        Insurance
                                                                                                Integration                         &
                        Claims                                                                                          Data
                                                                                                & Data                              Analytical
                                                                                                                        Model
                                                                                                Quality                             Data Marts
                                                                                                                                                 Reports
                                                                                                                                                 Business,
                                                                                                                                                 regulatory
                        Billing                                                                 Products       Reinsurance                       reporting
                                                                                                (P&C & Life)                                     Model
                                                                                                Policies       Marketing                         validation

                                                                                                Claims         Risk Factors
                                                                                                Customers      Accounting
                        Sales &
                        Marketing                                                               …              …




C op yr i g h t © 2 0 1 2 , S A S I n s t i t u t e I n c . A l l r i g h t s r es er v e d .
SAS INSURANCE
                                               SAS INSURANCE ANALYTICS ARCHITECTURE
                                    DATA MODEL




C op yr i g h t © 2 0 1 2 , S A S I n s t i t u t e I n c . A l l r i g h t s r es er v e d .
SAS INSURANCE
                                               SAS INSURANCE ANALYTICS ARCHITECTURE
                                    DATA MODEL



                                       •          Single version of the truth
                                       •          A warehouse for granular, historical and integrated data
                                       •          Comprehensive coverage to support a variety of analytical
                                                  applications
                                                  •          Approx. 440 Tables and 6,300 Attributes
                                       •          Model supports both P&C and Life Insurance
                                       •          Both logical and physical data model
                                                  • Erwin data models
                                                  • SAS metadata
                                                  • DDL scripts for database environments (DB2, Oracle, Teradata)
                                       •          Mapping of data items to business terms
                                       •          Aligns with global data standards like ACORD and GDV




C op yr i g h t © 2 0 1 2 , S A S I n s t i t u t e I n c . A l l r i g h t s r es er v e d .
SAS INSURANCE
                                               SAS INSURANCE ANALYTICS ARCHITECTURE
                                    DATA MODEL


                                       Supported business processes
                                       •          New Business
                                       •          Underwriting
                                       •          Distribution compensation
                                       •          Reinsurance
                                       •          Customer service
                                                  •          Endorsements; Renewals; etc.
                                       •          Billing
                                       •          Claims settlement
                                       •          Financial / General Ledger
                                       •          Investments
                                       •          Marketing Campaign



C op yr i g h t © 2 0 1 2 , S A S I n s t i t u t e I n c . A l l r i g h t s r es er v e d .
DATA MANAGEMENT SAS INSURANCE ANALYTICS ARCHITECTURE



                                       •          Enterprise data management environment
                                       •          ETL technologies
                                       •          Data profiling capabilities
                                       •          Enterprise connectivity to data sources
                                                  •          SAS, SQL, DB2, Access, Excel, Oracle, Teradata......
                                       •          Data quality business rules
                                       •          Support for unstructured and semi-structured data




C op yr i g h t © 2 0 1 2 , S A S I n s t i t u t e I n c . A l l r i g h t s r es er v e d .
REPORTING SAS INSURANCE ANALYTICS ARCHITECTURE



                                       •          Empower users to make better business decisions faster
                                       •          Web-based, interactive reporting interface
                                       •          Query capabilities across multiple BI interfaces
                                       •          Slice and dice multidimensional data
                                       •          Critical first-alert, call-to-action dashboards for performance
                                                  results
                                       •          Dynamic business visualization tools
                                       •          Microsoft Office integration




C op yr i g h t © 2 0 1 2 , S A S I n s t i t u t e I n c . A l l r i g h t s r es er v e d .
WHY SAS? KEY BENEFITS



                                       •          Consistent, accurate, verifiable and up-to-date information

                                       •          Access to the data you need, when you need it

                                       •          Single solution that eliminates overlapping, redundant tools and
                                                  systems

                                       •          Complete, integrated view of all enterprise data




C op yr i g h t © 2 0 1 2 , S A S I n s t i t u t e I n c . A l l r i g h t s r es er v e d .
WHY SAS? LOWER COST OF OWNERSHIP



                                       •          Insurance data model
                                                  •          Jump start reporting capabilities with insurance specific logical &
                                                             physical data models


                                       •          Superior data management capabilities
                                                  •          Single version of the truth
                                                  •          Improved data quality


                                       •          Award winning business intelligence technology
                                                  • Portal framework for scorecarding & dashboards
                                                  • Access to online reports with drill-down capabilities




C op yr i g h t © 2 0 1 2 , S A S I n s t i t u t e I n c . A l l r i g h t s r es er v e d .
CUSTOMER STORY                                                                       AEGON (UK)



        Customer Quote                                                                             Business Problem
                                                                                                   •   Drive a ‘sea of change’ in systems and culture
        SAS lets us work                                                                           •   Create a single view of business
        faster and smarter.                                                                        •   Enable staff to work more efficiently and accurately
        More and more                                                                              •   Address data security and data quality issues
        people are
        requesting access:
        SAS is a
        fundamental                                                                                Solution
        building block for
        what to achieve as                                                                         • SAS Insurance Analytics Architecture
        the business
        moves forward.
                                                                                                   Results
        Charles Ewing
        Manager, Finance                                                                           •   Measurable efficiency gains plus cost savings
        Business Solutions                                                                         •   Processing times improved by up to 60x
                                                                                                   •   Mainframe usage reduced by 9%
                                                                                                   •   Rapid ROI




C op yr i g h t © 2 0 1 2 , S A S I n s t i t u t e I n c . A l l r i g h t s r es er v e d .
MORE
                                                INFORMATION



                                       •          Contact information:
                                                   Stuart Rose, SAS Global Insurance Marketing Director
                                                   e-mail: Stuart.rose@sas.com
                                                   Blog: Analytic Insurer
                                                   Twitter: @stuartdrose

                                              •         White Papers:
                                                         Data is King




C op yr i g h t © 2 0 1 2 , S A S I n s t i t u t e I n c . A l l r i g h t s r es er v e d .
THANK YOU




C op yr i g h t © 2 0 1 2 , S A S I n s t i t u t e I n c . A l l r i g h t s r es er v e d .               www.SAS.com

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SAS Insurance Analytics Architecture

  • 1. SAS INSURANCE ANALYTICS ARCHITECTURE MORE INFORMATION C op yr i g h t © 2 0 1 2 , S A S I n s t i t u t e I n c . A l l r i g h t s r es er v e d .
  • 2. ANALYTICS IN CHALLENGES INSURANCE ISSUE IMPACT Silo and inaccessible data Slow to respond Incomplete data & data inconsistencies Poor customer service Manual data preparation Loss of productivity Poor data quality Loss of insight Unreliable and inaccurate reporting Poor business decisions Regulatory non- Lack of adequate data governance compliance C op yr i g h t © 2 0 1 2 , S A S I n s t i t u t e I n c . A l l r i g h t s r es er v e d .
  • 3. “Several avenues of opportunity for technology impact are now open, but predictive analytics is one of the most compelling.” Insurance and Technology “Leveraging analytics technology in areas outside the realms of underwriting and actuarial science is an inevitable and desirable trend.” Insurance & Technology “Insurers across the board are investing in business intelligence and predictive analytics to improve underwriting, claims, marketing and even internal operations.” Insurance Networking News C op yr i g h t © 2 0 1 2 , S A S I n s t i t u t e I n c . A l l r i g h t s r es er v e d .
  • 4. SAS INSURANCE ANALYTICS ARCHITECTURE A solution for serving insurers business intelligence and analytical requirements SAS® Insurance Analytics Architecture Business Analytics Industry IP Framework  Data integration technologies  Physical and logical data models  Data quality tools  Data dictionary  Business intelligence technologies C op yr i g h t © 2 0 1 2 , S A S I n s t i t u t e I n c . A l l r i g h t s r es er v e d .
  • 5. SAS INSURANCE ANALYTICS ARCHITECTURE Insurance Operational Systems Policy Executive Dashboards Data Reporting Insurance Integration & Claims Data & Data Analytical Model Quality Data Marts Reports Business, regulatory Billing Products Reinsurance reporting (P&C & Life) Model Policies Marketing validation Claims Risk Factors Customers Accounting Sales & Marketing … … C op yr i g h t © 2 0 1 2 , S A S I n s t i t u t e I n c . A l l r i g h t s r es er v e d .
  • 6. SAS INSURANCE SAS INSURANCE ANALYTICS ARCHITECTURE DATA MODEL C op yr i g h t © 2 0 1 2 , S A S I n s t i t u t e I n c . A l l r i g h t s r es er v e d .
  • 7. SAS INSURANCE SAS INSURANCE ANALYTICS ARCHITECTURE DATA MODEL • Single version of the truth • A warehouse for granular, historical and integrated data • Comprehensive coverage to support a variety of analytical applications • Approx. 440 Tables and 6,300 Attributes • Model supports both P&C and Life Insurance • Both logical and physical data model • Erwin data models • SAS metadata • DDL scripts for database environments (DB2, Oracle, Teradata) • Mapping of data items to business terms • Aligns with global data standards like ACORD and GDV C op yr i g h t © 2 0 1 2 , S A S I n s t i t u t e I n c . A l l r i g h t s r es er v e d .
  • 8. SAS INSURANCE SAS INSURANCE ANALYTICS ARCHITECTURE DATA MODEL Supported business processes • New Business • Underwriting • Distribution compensation • Reinsurance • Customer service • Endorsements; Renewals; etc. • Billing • Claims settlement • Financial / General Ledger • Investments • Marketing Campaign C op yr i g h t © 2 0 1 2 , S A S I n s t i t u t e I n c . A l l r i g h t s r es er v e d .
  • 9. DATA MANAGEMENT SAS INSURANCE ANALYTICS ARCHITECTURE • Enterprise data management environment • ETL technologies • Data profiling capabilities • Enterprise connectivity to data sources • SAS, SQL, DB2, Access, Excel, Oracle, Teradata...... • Data quality business rules • Support for unstructured and semi-structured data C op yr i g h t © 2 0 1 2 , S A S I n s t i t u t e I n c . A l l r i g h t s r es er v e d .
  • 10. REPORTING SAS INSURANCE ANALYTICS ARCHITECTURE • Empower users to make better business decisions faster • Web-based, interactive reporting interface • Query capabilities across multiple BI interfaces • Slice and dice multidimensional data • Critical first-alert, call-to-action dashboards for performance results • Dynamic business visualization tools • Microsoft Office integration C op yr i g h t © 2 0 1 2 , S A S I n s t i t u t e I n c . A l l r i g h t s r es er v e d .
  • 11. WHY SAS? KEY BENEFITS • Consistent, accurate, verifiable and up-to-date information • Access to the data you need, when you need it • Single solution that eliminates overlapping, redundant tools and systems • Complete, integrated view of all enterprise data C op yr i g h t © 2 0 1 2 , S A S I n s t i t u t e I n c . A l l r i g h t s r es er v e d .
  • 12. WHY SAS? LOWER COST OF OWNERSHIP • Insurance data model • Jump start reporting capabilities with insurance specific logical & physical data models • Superior data management capabilities • Single version of the truth • Improved data quality • Award winning business intelligence technology • Portal framework for scorecarding & dashboards • Access to online reports with drill-down capabilities C op yr i g h t © 2 0 1 2 , S A S I n s t i t u t e I n c . A l l r i g h t s r es er v e d .
  • 13. CUSTOMER STORY AEGON (UK) Customer Quote Business Problem • Drive a ‘sea of change’ in systems and culture SAS lets us work • Create a single view of business faster and smarter. • Enable staff to work more efficiently and accurately More and more • Address data security and data quality issues people are requesting access: SAS is a fundamental Solution building block for what to achieve as • SAS Insurance Analytics Architecture the business moves forward. Results Charles Ewing Manager, Finance • Measurable efficiency gains plus cost savings Business Solutions • Processing times improved by up to 60x • Mainframe usage reduced by 9% • Rapid ROI C op yr i g h t © 2 0 1 2 , S A S I n s t i t u t e I n c . A l l r i g h t s r es er v e d .
  • 14. MORE INFORMATION • Contact information: Stuart Rose, SAS Global Insurance Marketing Director e-mail: Stuart.rose@sas.com Blog: Analytic Insurer Twitter: @stuartdrose • White Papers: Data is King C op yr i g h t © 2 0 1 2 , S A S I n s t i t u t e I n c . A l l r i g h t s r es er v e d .
  • 15. THANK YOU C op yr i g h t © 2 0 1 2 , S A S I n s t i t u t e I n c . A l l r i g h t s r es er v e d . www.SAS.com