Joyce Asabor, a registered nurse from NY has prepared a presentation on the Seven C's in Nurse/Physician Relationship which she identified as key to successful interaction in improving patient experience in any health care setting. She has more than 10 years of experience in heathcare industry. The main objective of this workshop is to recognize the problem, recognize the need to correct and change the mind set of health care professionals so that they can be more open to new ideas. Also to recognize the essence of a healthy work environment and reduce stress in order to increase productivity.
2. RECOGNIZING THE SEVEN C’s
⬜ Communication
⬜ Collaboration
⬜ Conflict Resolution
⬜ Culture
⬜ Control
⬜ Change
⬜ Competence
3. OBJECTIVE OF THE WORKSHOP
⬜ Recognize the problem
⬜ Recognize the need to correct
⬜ Recognize the need to resolve
⬜ Change our mind set and be more open to new
ideas
⬜ Recognize that healthy work environment
reduces stress
⬜ Recognize that a healthy work environment
increases productivity, saves lives and money
5. Communication
⬜ Avoid unproductive complaining
⬜ Communicate effectively
⬜ Choose your words carefully
⬜ Check your body language and tone
⬜ Communicate with tact and diplomacy
⬜ Communicate professionally
⬜ Listen carefully before contributing
6. Collaboration
⬜ Be open to work with others
⬜ Be cooperative
⬜ Be open to share your ideas
⬜ Be open to share the problem
⬜ Be part of the problem solver
⬜ Be ready to compromise
⬜ Recognize & understand others point of view
⬜ Be a team player
⬜ Collaboration takes us to make it work not
“You”
7. Conflict
⬜ Conflict helps to raise awareness of a problem
⬜ Helps people learn how to recognize
differences
⬜ It is beneficial if used in a positive way and
forces collaboration
⬜ Can bring about a change
⬜ Can help people be real and think for
themselves
8. Culture
⬜ Cultural awareness is key
⬜ Culture emphasizes value and diversity
⬜ Cultural awareness eliminates misconceptions
⬜ Cultural awareness breeds mutual respect for
our differences
⬜ Cultural awareness helps us understand and
accept others for their uniqueness
⬜ Cultural awareness is deeper than an “accent”
and appearance there is always a commonality
9. Control
⬜ Control on whose part?
⬜ Be ready to be part of the team
⬜ Be ready to take the back seat sometimes
⬜ Put aside your ego
⬜ Be open to accept other peoples ideas
⬜ Two heads are always better than one
10. Change
⬜ Change breeds challenges
⬜ Change takes time
⬜ Change is a process
⬜ Change creates opportunities
⬜ The main idea for change is to change the
mind set and be open to new ideas
12. Challenge Activity
⬜ Assess your communication skills on a scale of 1-
5(1 being the highest and 5 the lowest). How do
you rate?
⬜ On a scale of 1-5 how well can you manage your
emotions (1 being the highest & 5 the lowest)
⬜ Have you ever communicated without engaging
your brain?
⬜ On a scale of 1-5 how is your organization doing in
bridging the communication gap between
professionals?(1 being the highest & 5 the lowest)
⬜ How do you think you are doing in comparison to
your colleagues?
13. Challenge Exercise
⬜ How would you define a relationship in one
sentence making use of some of the seven C’s
from this workshop.
14. Something to remember
⬜ “It is good to be individually brilliant and to have
a strong core competency unless you are able
to harness each others core competency, you
will always perform below par because there
will always be areas someone else does better
than you”
16. Conclusion
⬜ The Nurse/Physician relationship is working
together in a professional manner by sharing
problems and debugging conflicts and
communicating respectfully and effectively
amongst one another to come to a consensus
for a common goal and the good of all.