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INTERNATIONAL
HUMAN RESOURCE
MANAGEMENT
3
Definition
• The process of procuring, allocating and
effectively utilising human resources in an
international business is called international
human resources management (IHRM).
Need for IHRM
• Managing expatriates
• Globalization has forced HRM to have
international orientation
• Effectively utilise services of people at both the
corporate office and at the foreign plants
Model of IHRM
4
HR
Activities
• Procure
• Utilise
• Allocate
Types of
employees
• Home country
nationals
• Host country
nationals
• Third country
nationals
Countries
• Home country
• Host country
• Third country
More HR activities
Need for a broader perspective
More involvement in employee personal
lives
Changes in emphasis as the workforce
mix of expatriates and locals vary
Risk exposure
More external influences
Characteristics of IHRM
5
More Human Resource
Activities6
• Difficulty in implementing HR in host
countries
• Developmental opportunities for
international managers.
Human
Resource
Planning
• Ability to mix with organisation’s culture
• Ethnocentric, polycentric or geocentric
staffing approach
• Selection of expatriates
• Managing repatriation process
Employee
Hiring
• Emphasis on cultural training
• Language training
• Training in manners &
mannerisms
Training &
Development
7
• Devising an appropriate strategy to
compensate expatriates
• Minimising difference in pay between parent,
host & third country nationals
• Issues relating to the re-entry of expatriates
into the home country
Compensation
• Constraints while operating in host
countries need to be considered.
• Physical distance, time differences &
cost of reporting system add to the
complexity.
Performance
Management
• Handling industrial relations problems in
a subsidiary.
• Attitude of parent company towards
unions in a subsidiary
Industrial
Relations
Pay issues
• Different countries, different currencies
• Gender based pay in Korea, Japan, Indonesia
Health insurance for employees & their families
Overtime working – Korean & Japanese firms
Promotions based on seniority or merit
Need for Broader Perspective
8
 More involvement for both
parent-country & third-
country nationals
 Housing arrangements
 Health care
 Remuneration packages
 Assist children left behind in
boarding schools
 Need for parent-country
& third-country nationals
decrease as more
trained locals become
available.
 Resources reallocated to
selection, training &
management
9
More Involvement in
Employee’s Personal Lives
Changes in Emphasis
10
• Physical safety of the employees.
• Failure of expatriates to perform well
 financial losses to the firm
Risk
Exposure
• Dealing with ministers, political figures,
economic & social interest groups
• Hiring procedures dictated by host
country.
• Catch up with local ways of doing
business.
External
Influence
Reasons for Growing Interest in
IHRM11
Globalisation of
Business
Effective HRM 
determinant of
success in
international business
Movement to network
organisations from
traditional hierarchical
structures
Significant role in
implementation &
control of strategies
Basic Steps in IHRM
12
HRP
Recruitment &
Selection
Training & Development
Performance
Management
Remuneration
Repatriation
Employee
Relations
Recruitment & Selection
13
Ethnocentric
Approach
• Key
management
positions held
by parent-
country
nationals
• Appropriate
during early
phases.
Polycentric
Approach
• Host-country
nationals hired
to manage
subsidiaries
• Parent-country
nationals
occupy key
positions at
corporate HQ.
Geocentric
Approach
• Seeks best
people for
key jobs,
irrespective
of nationality
• Underlying
principle of a
global
corporation
Regiocentric
Approach
• Variation of
staffing policy to
suit particular
geographic areas
• Provides a
'stepping stone'
for a firm wishing
to move from an
ethnocentric or
polycentric
approach to a
geocentric
approach
3 categories of employees can be hired – parent country nationals (PCNs),
host country nationals (HCNs) & third country nationals (TCNs)
Advantages & Disadvantages of
Using PCNs

Familiarity with home office,
goals, practices

Easy organisational control
& coordination

International exposure to
promising managers

PCNs  special skills &
experiences

Difficulty in adapting to foreign country

Excessive cost of selecting, training &
maintaining expatriates

Promotional opportunities limited for
HCNs

May try to impose inappropriate HQ
style

Compensation differences for HCNs &
PCNs
14
Advantages Disadvantages
Advantages & Disadvantages of
Using HCNs

Familiarity with the situation in
host-country

Lower hiring costs

Locals motivated due to
promotional opportunities

Responds well to localisation of
subsidiary’s operations

No language barrier

HCNs stay longer in positions

Difficulty in exercising effective control
over the subsidiary’s operations

Communication problems with home
office personnel

No opportunity for home country’s
nationals to gain international
experience

Limited career opportunity outside the
subsidiary
15
Advantages Disadvantages
Advantages & Disadvantages of
Using TCNs

Salary & benefit
requirements lower than
that of PCNs.

May be better informed
about host country
environment.

Truly international managers

Host country govt. may
resent hiring TCNs.

May not return to their
country after assignment.

Host country’s sensitivity
w.r.t nationals of specific
countries
16
Advantages Disadvantages
Expatriate Assignment Life
Cycle17
Determining the
need for an
expatriate
Selection
Process
Pre-assignment
training
Departure
Post-arrival
Orientation &
Training
Crisis &
Adjustment
Crisis &
Failure
Repatriation &
Adjustment
Reassignment
Abroad
Expatriate Failure
18
Premature return of expatriates to their home
country
Reasons
• Inability to adjust to host country culture  leads to culture
shock
• Personal & emotional problems
• Difficulties with the environment
• Inability to cope with larger international responsibilities
• Other family reasons
Training & Development
19
Cross
Cultural
Training
Language
Training
Practical
Training
Management
Development
& Strategy
HCN Training
20
Gaining
knowledge about
parent
organisation
Technical know-
how specific to
organisation
Role of the
subsidiary in the
MNC
General
awareness of the
parent country
cultural norms
Repatriation
Preparation
Physical
Relocation
Transition
Readjustment
 The activity of bringing
the expat back to the
home country
 Can cause re-entry
shock or reverse
culture shock
 Reasons
 Posting period over
 Children’s education
 Not happy with
overseas assignment
 Failure to do a good job
21
22

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Leading Education Consultant's Guide to International Human Resource Management

  • 1. StudsPlanet Leading Education consultant in India www.StudsPlanet.com
  • 3. 3 Definition • The process of procuring, allocating and effectively utilising human resources in an international business is called international human resources management (IHRM). Need for IHRM • Managing expatriates • Globalization has forced HRM to have international orientation • Effectively utilise services of people at both the corporate office and at the foreign plants
  • 4. Model of IHRM 4 HR Activities • Procure • Utilise • Allocate Types of employees • Home country nationals • Host country nationals • Third country nationals Countries • Home country • Host country • Third country
  • 5. More HR activities Need for a broader perspective More involvement in employee personal lives Changes in emphasis as the workforce mix of expatriates and locals vary Risk exposure More external influences Characteristics of IHRM 5
  • 6. More Human Resource Activities6 • Difficulty in implementing HR in host countries • Developmental opportunities for international managers. Human Resource Planning • Ability to mix with organisation’s culture • Ethnocentric, polycentric or geocentric staffing approach • Selection of expatriates • Managing repatriation process Employee Hiring • Emphasis on cultural training • Language training • Training in manners & mannerisms Training & Development
  • 7. 7 • Devising an appropriate strategy to compensate expatriates • Minimising difference in pay between parent, host & third country nationals • Issues relating to the re-entry of expatriates into the home country Compensation • Constraints while operating in host countries need to be considered. • Physical distance, time differences & cost of reporting system add to the complexity. Performance Management • Handling industrial relations problems in a subsidiary. • Attitude of parent company towards unions in a subsidiary Industrial Relations
  • 8. Pay issues • Different countries, different currencies • Gender based pay in Korea, Japan, Indonesia Health insurance for employees & their families Overtime working – Korean & Japanese firms Promotions based on seniority or merit Need for Broader Perspective 8
  • 9.  More involvement for both parent-country & third- country nationals  Housing arrangements  Health care  Remuneration packages  Assist children left behind in boarding schools  Need for parent-country & third-country nationals decrease as more trained locals become available.  Resources reallocated to selection, training & management 9 More Involvement in Employee’s Personal Lives Changes in Emphasis
  • 10. 10 • Physical safety of the employees. • Failure of expatriates to perform well  financial losses to the firm Risk Exposure • Dealing with ministers, political figures, economic & social interest groups • Hiring procedures dictated by host country. • Catch up with local ways of doing business. External Influence
  • 11. Reasons for Growing Interest in IHRM11 Globalisation of Business Effective HRM  determinant of success in international business Movement to network organisations from traditional hierarchical structures Significant role in implementation & control of strategies
  • 12. Basic Steps in IHRM 12 HRP Recruitment & Selection Training & Development Performance Management Remuneration Repatriation Employee Relations
  • 13. Recruitment & Selection 13 Ethnocentric Approach • Key management positions held by parent- country nationals • Appropriate during early phases. Polycentric Approach • Host-country nationals hired to manage subsidiaries • Parent-country nationals occupy key positions at corporate HQ. Geocentric Approach • Seeks best people for key jobs, irrespective of nationality • Underlying principle of a global corporation Regiocentric Approach • Variation of staffing policy to suit particular geographic areas • Provides a 'stepping stone' for a firm wishing to move from an ethnocentric or polycentric approach to a geocentric approach 3 categories of employees can be hired – parent country nationals (PCNs), host country nationals (HCNs) & third country nationals (TCNs)
  • 14. Advantages & Disadvantages of Using PCNs  Familiarity with home office, goals, practices  Easy organisational control & coordination  International exposure to promising managers  PCNs  special skills & experiences  Difficulty in adapting to foreign country  Excessive cost of selecting, training & maintaining expatriates  Promotional opportunities limited for HCNs  May try to impose inappropriate HQ style  Compensation differences for HCNs & PCNs 14 Advantages Disadvantages
  • 15. Advantages & Disadvantages of Using HCNs  Familiarity with the situation in host-country  Lower hiring costs  Locals motivated due to promotional opportunities  Responds well to localisation of subsidiary’s operations  No language barrier  HCNs stay longer in positions  Difficulty in exercising effective control over the subsidiary’s operations  Communication problems with home office personnel  No opportunity for home country’s nationals to gain international experience  Limited career opportunity outside the subsidiary 15 Advantages Disadvantages
  • 16. Advantages & Disadvantages of Using TCNs  Salary & benefit requirements lower than that of PCNs.  May be better informed about host country environment.  Truly international managers  Host country govt. may resent hiring TCNs.  May not return to their country after assignment.  Host country’s sensitivity w.r.t nationals of specific countries 16 Advantages Disadvantages
  • 17. Expatriate Assignment Life Cycle17 Determining the need for an expatriate Selection Process Pre-assignment training Departure Post-arrival Orientation & Training Crisis & Adjustment Crisis & Failure Repatriation & Adjustment Reassignment Abroad
  • 18. Expatriate Failure 18 Premature return of expatriates to their home country Reasons • Inability to adjust to host country culture  leads to culture shock • Personal & emotional problems • Difficulties with the environment • Inability to cope with larger international responsibilities • Other family reasons
  • 20. HCN Training 20 Gaining knowledge about parent organisation Technical know- how specific to organisation Role of the subsidiary in the MNC General awareness of the parent country cultural norms
  • 21. Repatriation Preparation Physical Relocation Transition Readjustment  The activity of bringing the expat back to the home country  Can cause re-entry shock or reverse culture shock  Reasons  Posting period over  Children’s education  Not happy with overseas assignment  Failure to do a good job 21
  • 22. 22