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An Overview of
Patient-Centered
      Care
What is Patient-
Centered Care?
Fundamentally different
 from traditional care
       delivery
Based on value, not
necessarily volume
A care team is responsible
    for providing all the
patient's health care needs
Emphasis is placed on
increased accessibility:
  •open scheduling
  •expanded hours
  •strong communication
Patient-Centered
Care Delivery Models
Patient-Centered Medical
     Home (PCMH)
Accountable Care
Organization (ACO)
Other care delivery models
  involving key tenets of
   patient-centered care
How Does Policy
Support Patient-
 Centered Care?
The Affordable Care Act
(ACA) mentions patient-
 centeredness 36 times.
Meaningful Use Stage 2: 7
of 23 measures are directly
    grounded in patient-
       centered care.
Accountable Care
Organizations (ACOs): 7 of
33 performance measures
 directly relate to patient
       engagement.
CMS Public Measure
Transparency: Introduces
 the Physician Compare
Website, which encourages
quality and transparency.
CMS Value-based
 Purchasing: CMS' value-
 based modifier payment
 program will implement
differential payment based
     on quality of care.
Other agency initiatives
 support key tenets of
 patient-centered care:
CMS PCORI, HRSA PCMH
      and VA PACT
Challenges of
Providing Patient-
  Centered Care
Providing patient-centered
  care requires additional
time and effort on the part
of practices and physicians.
Why additional time?
•Personalized care plans
•Care coordination
•Expanded hours
•Patient engagement
•Strong communication
Overcoming Barriers
to Patient-Centered
        Care
A strong health IT partner
can help address challenges
   by taking some of the
  burden off your practice
and creating efficiencies by:
Delivering EHR & solutions
    that can streamline
 workflows, enhance pt.
engagement, support pop.
health mgmt, enable HIE &
           more.
Providing synchronized
services (i.e. revenue cycle
management) that free up
your staff to focus on time-
 consuming tasks involved
with patient-centered care.
Providing resources to help
  you comply with health
 reform initiatives, such as
step-by-step toolkits, white
    papers, webinars &
    consulting services.
Want to learn more about
  patient-centered care?
  Watch a free recorded
        webinar at
successehs.com/archived-
        webinars.
Need a health IT partner to
 help you deliver patient-
      centered care?
Find out how SuccessEHS
  can support you with
technology, synchronized
  services & resources.
Visit www.successehs.com
  for more information.
An Overview of Patient-Centered Care

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