1. Nikla Tokyoska / Nicola Osborne, Social Media Officer Edina Taurog / Andrew Bevan, User Support Deputy Team Manager Nicola Osborne - Social Media Officer & Andrew Bevan - User Support, EDINA Second Life and EDINA – 20 th August 2009 Second Life and EDINA
18. Thank You! Thank you for coming along today... We hope you didn't mind us asking so many questions and that some of you will be interested in keeping in touch with us in the future - our contact details are on the last slide and on the note card about today's session. We would welcome any feedback you have on our session or ideas and will be happy to share our notes on the session once we have compiled them. Nicola Osborne - Social Media Officer & Andrew Bevan - User Support, EDINA Second Life and EDINA – 20 th August 2009
19. Email: Nikla : [email_address] edina : [email_address] More Information: Service, References, and Tools: http://delicious.com/nkl.osborne/sl@edina Also accessible via: http://tinyurl.com/sl-edina Contact & Further Information Nicola Osborne - Social Media Officer & Andrew Bevan - User Support, EDINA Second Life and EDINA – 20 th August 2009
Notes de l'éditeur
Serving the Ephemeral: Cultural and Practical Challenges for Enhancing Multimedia Services with User Generated Content
Before We Start...
What We Hope to Do Today What we want to get out of today: - Ideas to build upon. - Feedback for ideas we've already thought about. - Take some practical ideas away to work on.
What EDINA Does
We have a portfolio of services in three major strands: Reading & Reference Maps & Data Multimedia & Education The services highlighted on this slide are free for everyone to use. All other services require a valid UK Access Management Federation login.
How EDINA is Funded
EDINA and Second Life Please forgive any gaffs today - we really are at a very early stage of using Second Life. We are hoping to use your combined expertise as information specialists and SL fans to talk through how we might use Second Life to reach out to both librarians and information professionals like you and end users and also to find out a bit more about the things that you think really work well here, or which could really work in SL but no-one has tried yet. Although we've been keeping an eye on developments in SL for a while and taking an interest in the pedagogical uses of SL (we are based at the University of Edinburgh so we've seen their VUE island in use), EDINA are fairly new to virtual worlds and we're hoping to leave this session with some ideas, a little guidance and some new SL friends.
Discussion Areas What are appropriate roles for EDINA (and similar academic service providers) in SL/virtual worlds? Any initial comments would be welcome but we also have some ideas to explore and focus discussions here. Should EDINA use SL for service delivery? -> NEXT SLIDE
Should EDINA use SL for service delivery? For Example: EDINA, with Mimas, run a service called JORUM , a repository for learning and teaching materials that allows sharing and reuse. <GIVE OUT OBJECT WITH LINK HERE> Would it be valuable to have depositors demonstrate their materials to possible users from within SL as an extension to the service? Would it be useful for JORUM to hold a repository of learning and teaching objects built for SL (e.g. scripted learning objects)?
Possible Use Case: SUNCAT
Possible Use Case: Digimap
Possible Use Case: Project Work
SL for Training
SL for Support
SL for Promotion
SL & Academia Conventions We register users and require logins for most services so one area we would have to consider is whether we'd need to know SL users' real names and institutions. This seems at odds with normal SL etiquette but might be necessary for support uses of SL. Impact and Value Normally we measure things like attendance levels at training sessions, the number and speed that we respond to queries, etc. This type of information is understood in the context of the number of registered users, targets for response time and a mixture of feedback and our own sense of providing what users need. We also take notes on calls - is recording in SL acceptable? Do we have to seek permission for every query?
SL & Academia Conventions We register users and require logins for most services so one area we would have to consider is whether we'd need to know SL users' real names and institutions. This seems at odds with normal SL etiquette but might be necessary for support uses of SL. Impact and Value Normally we measure things like attendance levels at training sessions, the number and speed that we respond to queries, etc. This type of information is understood in the context of the number of registered users, targets for response time and a mixture of feedback and our own sense of providing what users need. We also take notes on calls - is recording in SL acceptable? Do we have to seek permission for every query?