Web 2.0 enables greater openness, collaboration, and accessibility in e-governance. It allows citizens to actively participate in governance through online forums and communities. This increases transparency and accountability of the government. Citizens can access government services more easily without boundaries of location or economic status. Web 2.0 empowers citizens and improves delivery of services.
6. Openness is a very general philosophical position from which some individuals and organizations operate, often highlighted by a decision-making process recognizing communal management by distributed stakeholders (users/producers/contributors) rather than a centralized authority (owners, experts, boards of directors, etc.)
17. Collaboration is a recursive process where two or more people or organizations work together to realise shared goals
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19. Citizens actively participate n process of governance (decision making, policy making)Increase Interaction among citizens and businesses Sharing information (government processes, procedures, regulations)
29. Accessibility is a general term used to describe the degree to which a product, device, service, or environment is available to as many people as possible
30. Public is always updatedRich or Poor. No boundariesEmpowerment of citizensSave time. No wait in Queue