4. 5 main areas of responsibility
1. Fit-for-purpose knowledge management strategy
2. Mainstream Quality:MK - a self-improving system
3. Enable commissioning staff to define information
needs & make best use of information & data
4. Develop a whole system approach to service
review, care pathway development
5. Lead organisation to achieve WCC 5 & 8
5. Key stakeholders
1. Senior management:
prioritise knowledge
management initiatives,
and assess them, on
business outcomes
1. Staff: promote and
measure ‘KM’
programmes on “What's
in it for me?”
6. A = Applying knowledge
Evidence from:
• clinical & cost effectiveness
• data (activity, cost, outcomes)
• “best” practice – models of service
• patient experience
7. A: Aligning services with priorities
Reduce Reduce Keep Improve the Maintain patient
geographic health mortality from vulnerable local urgent safety and
inequalities major killers people well care system national
standards
• Focus on strategic goals
Delivering
• Profile and define knowledge needs capability
• Review systems and support for monitoring,
analysing, interpreting data *activity, outcomes, cost)
• What is working well? What could work better?
• Improve access & increase use of data, skills & resources
8. Streamline data reporting
• Move from reactive reporting from information
services to pro-active, planned, streamlined
reporting in line with organisational needs
• To align the workload of the information team with
the work of commissioners (via new Strategic
Development Boards), contracting and performance
• Review the current information services structure to
ensure it fits with business requirements
9. Commissioning Librarian
• Supporting pathway
review and service
redesign
• Searching for
information
• Keeping up to date
• Information skills
training
IMPACTE
• www.qualitymk.nhs.uk Improving Medical
Practice by Assessing
CurrenT Evidence
13. Tools, and yet more tools...
• Simul8 / Scenario
generator
• StratComm
• National Benchmarker
• NHS SEEIT
• Opportunity Locator
• SHAPE: Strategic Health
Asset Planning and
Evaluation application
14. C= Continuing to learn
• Evidence-based practice skills
• Effective meetings practice
• Learning sets to support
model of improvement
• Metrics; outcome measures
• Mosaic
• Lessons learned events
16. Benefits of KM
• INFORMATION SERVICES aligned to priorities
– Streamlined reporting; more efficient
management of workload; more proactive
analytical service (more strategic use of data);
more intelligent users and uses of information
• EVIDENCE:
– Access to specialist information skills
– Growing clinical involvement & support for
innovation at practice level; & share & spread
17. Benefits of KM
• EXPLICIT BUSINESS PROCESSES
for commissioning & contracting
• BUILDING CAPABILITY
Well understood model of quality improvement:
confidence & capability; Personal & corporate
effectiveness. Learning & networking
• BETTER METRICS
• PPE: Strengthened involvement of patients & public
• A “SELF IMPROVING SYSTEM”
18. $64,000 Questions
• What does “a fit for
purpose knowledge
strategy look like”?
• How will we
demonstrate the value
of KM in our Trusts?
Sue.Lacey-Bryant@miltonkeynes.nhs.uk
Notes de l'éditeur
Took up post on 1 st Sept. Draw on long experience as an independent information specialist – Over past 20 years I have worked with clients at all tiers of the system from NLH to individual practices; served as KM for VoA PCT and for Doctors.net.uk. and pleased to have worked with London libraries
I know that here you focus on sharing and learning as KM technique, and to brand KM to your audiences And empathise with this. For me though the challenge is about focussing on outcomes and the quality of health and healthcare care For past 3 yrs managed Quality:MK – HF funded – KM approach to embedding the learning from this quality improvement programme
Only the Commissioning Librarian 0.8wte reports directly to me plus project staff for a large-scale quality improvemewnt programme funded by HF
And training from CRD on cost effectiveness And where can Where can knowledge have the most impact? Commissioning Librarian role; Library SLA inc. primary-care e-learning librarian
; optimising data and best evidence
How can CKOs build the Know-How to improve business performance, reduce costs and improve quality?
Whole system approach to service review and pathway development And tying in with SHA Commissioning Enablement Service
QI Techniques to support whole-system approach to service redesign
How can we share and spread good practice and embed lessons learned? How can the CKO build a culture receptive to evidence-based practice, knowledge exchange and learning? Core skills; accessible resources
Sharing Know–How, making learning explicit, signposting evidence