3. Problem Escapes and the Rule of 10 Defect Found at: Cost to the Company: Impact to the Company: Own Process Very Minor Next Process Minor Delay End of Line Rework Reschedule of Work Final Inspection Significant Rework Delay in Delivery Additional Inspection Customer Warranty Cost Admin. Cost Reputation Loss of Market Share $1 $10 $100 $1,000 $10,000
4.
5.
6.
7.
8.
9.
10.
11.
12. or Fishbone or Ishikawa Diagram Cause-and-Effect Diagram Other (on every diagram) Causes Effect Materials Machinery Policies Plant/Equipment People Procedures Effect Man/Woman Methods Problem Reason Counter Measure
13. Cause-and-Effect Diagram Eliminated symmetry, added notch Materials Machinery Man/Woman Methods Cannot Load Software on PC Power Interruption Bad Disk Diskette Missing Wrong Type Disk Don’t Have Mouse Inserted Disk Wrong Instructions Are Wrong Not Following Instructions Cannot Answer Prompt Question Graphics Board Incompatible Other Instructions Were Not Clear Not Enough Free Memory Hard Disk Crashed Upside Down Backward
14.
15.
16. 5 Why’s A questioning technique for getting beyond symptoms and uncovering root causes.
17. 5 Why’s (cont.) What’s happening that shouldn’t be? Why is it happening? Problem 1 2 3 4 5 Why is that? Why is that? Why is that? Why is that? C A U S ES Caution: If your last answer is something you cannot control, go back to previous answer
![Group Discussion Addressing the Key Points of Root Cause Analysis ,[object Object],[object Object],[object Object],[object Object]](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7)