Slide deck from my Agile 2010 talk

1. Making Feedback Work in your
Teams
Sumeet Moghe, Director - Workplace Learning
ThoughtWorks

2. Making feedback work

3. Show of hands

4. Who likes to grow in their jobs?

5. Imagine...

6. Everyday growth

7. The secret...

8. Feedback

9. Which Agile practices manifest
the value of feedback?

11. Practices designed to...

12. improve software

13. How about...

14. improving people?

15. Our Agenda
Receiving Questions and
Giving Feedback
Feedback resources

16. Giving Feedback

17. Be an Art
Critic

18. Step1:
Draw a picture representing your
home or team.

20. Step 2:
Exchange sheets with your neighbour.

21. Step 3

22. Strengthen
Confidence

23. Reflection

25. Step 4

26. Improve
Effectiveness

27. Reflection

28. Fear Less

29. Step 5

30. Make changes

31. Reflection

32. “The meaning of your
communication is the
response you get.”

33. Giver’s Fantasy

34. Ladder of Inference

35. A true story...

36. Pravin Pandit

37. Pravin was upset

38. Pravin’s boss
• didn’t catch up with him
• gave his project to Akash
• interacted positively with Akash

39. Lisa Lorn
(Pravin’s boss)

40. Has no idea ...

41. Pravin decides to give feedback...

44. I can’t trust you!

45. I can’t trust you!

46. I can’t trust you! Yes, you can!

47. I can’t trust you! Yes, you can!
You play favourites!

48. I can’t trust you! Yes, you can!
You play favourites! No, I don’t!

49. I can’t trust you! Yes, you can!
You play favourites! No, I don’t!
You don’t care for me!

50. I can’t trust you! Yes, you can!
You play favourites! No, I don’t!
You don’t care for me! Yes, I do!

51. What went wrong?

53. F
Where Pravin focussed

54. Where he should have
F
focussed
F
Where Pravin focussed

55. How When
and

56. Our Model for Feedback

57. Your observation
+
How you felt (impact)

58. undeniable!
F
Your observation
+
How you felt (impact)

59. undeniable!
F
Your observation
+
How you felt (impact)
F
undeniable too!

60. An example ...

61. WhEN you Don't Catch
up with me regularly,
it makes me feel that
you don't care for me.

62. I'm sorry about that.
I assure you this isn't
deliberate. Let's set
up weekly meetings
now!

63. Much better, huh?

64. The best time

65. When will you give feedback?
Incident 1

66. When will you give feedback?
Incident 1 Incident 2

67. Give Feedback...

68. as close as possible...

69. to the first incident.

70. When will you give feedback?
Incident 1 Incident 2

71. When will you give feedback?
feedback
F
Incident 1 Incident 2

72. When will you give feedback?
FFfeedback
Incident 1 Incident 2
ask if it’s a good time!

73. Before you make judgements...

74. Give Feedback

75. Top Tips

77. her e’s no
T ack
tive fe edb
n ega

78. Feedbacno
e’s k
herr
T St engt
• henedobfi
evef effect n
•itipv o s
escn adcekce
negam r iveness

79. Feedbacno
e’s k
herr
T St engt
• adcekcr
henedobfi o
evef efAestk n e
•itipv o s
escn f
nega m r f c iveness
per mis sion

80. Feedbacno
e’s k
herr
T St engt
• adcekcr
henedobfi o
evef efAestk n e
escn f
•itipv o s F
nega m r f oc liveness
lmwssion
oi t
per he m
odel

81. Feedbacno
e’s k
herr
T St engt
• adcekcr
henedobfi o
evef efAestk n e
escn f
•itipv o s F
nega m r f oc liveness
lmwssion
oi t
Brainsto r
perm he m
odel
solutions

82. Our Agenda
Receiving Questions and
Giving Feedback
Feedback resources

83. Receiving
Feedback

84. A sk f or
ed ba ck
Fe

85. It encourages...

86. 2 way communication

87. Don’t d
efend

88. Feedback is like a gift

89. “ Your critics are the ones
telling you they still love you.
- Dr. Randy Pausch
”

92. Se ek
ic at io ns
clar if

93. Especially...

94. to understand feedback

95. Lastly...

96. Take act
ion &
Follow u
p

97. Show your commitment

98. Ask how you did

99. Our Agenda
Receiving Questions and
Giving Feedback
Feedback resources

100. Questions and
resources

101. First things first

102. An elearning module

103. http://bit.ly/TW-Feedback

104. Learning Resources

105. Patrick Kua
thekua.com/atwork

107. Questions?

108. Sumeet Moghe
learninggeneralist.com
sumeet_moghe

109. Thank You!