1. By: Ayesha Shuja, Anita Singh,
Sunita Thapa, Nazma Khanam,
Yunqing Chen

3. General information
• East End Community and Health Centre was
established in 1990.
• It is located on Queens and Coxwell.
• The centre was designed by it`s staff members.
• The centre provides it`s main health services
only to the people residing in the catchment
area.
• Other community programs can be available by
everyone who wishes to participate.

4. Mandate
• ``Our purpose is to promote a healthy lifestyle
and to assist people in our neighborhood who
need assistance with gaining healthcare
facilities. These are mainly people belonging to
different immigration statuses; need financial
assistance due to unemployment or poverty,
have language and/or cultural barriers, and not
having a health or a social insurance number
being a newcomer to Canada.``

5. Vision & Mission Statement
• Vision Statement: “East End Community Health
Centre’s vision is people working together to
promote health and well-being for everyone.”
• Mission Statement: “Our team of health service
professionals work in partnership with
individuals, families and community groups to
improve the health and well being of everyone in
the community.”

6. East End`s 5 service areas
• Primary Care
• Illness Prevention
• Health Promotion
• Community Capacity Building
• Service Integration
• The centre believes in a holistic way to help
people with their health needs which means
having a good body, mind and soul.

7. Main Services
• The following services are paid by OHIP
• Medical Services
• Pharmacist
• Counselling/Psychotherapy
• Foot care
• Physiotherapy
• Nutrition
• Client Support
• Lactation Consultant

8. •The Following are support
groups that the centre offers
to the community.
A small fee may apply for
materials that need to be
purchased.

9. Kinship Families Program Chronic Illness management program
Diabetes Support Session Gentle fit – Exercise group for Arthritis

10. South Asian cooking group Alcohol and Drug Addiction recovery and supp
group
Weight management program Managing emotions program

11. Good Food Box Program- Box
of fruits and vegetables given
once a month for $15

12. Programs offered for Children’s health
and Development
• Free Dental Workshop for Preschoolers (Under
4 Years)
• Healthy Baby, Healthy Brain
• Parenting Workshops
• Reflective Parenting
• School Readiness
• Helping Our Babies Grow

13. East End`s 3 Strategic Priorities for
2008-2011
• We serve based on priority and severity of the
illness and or need.
• Control Diabetes and its future side effects on
people as it is the leading illness in Ontario.
• Our Quality improvement program

14. Language of service
• Services are provided in Urdu, Hindi, Farsi,
Cantonese, Spanish, Turkish and more.
• Interpreters are available

15. Application Process
• No Fees Required for Services
• Proof of Address is required for registration.
• Need to belong to the Catchment area, unless you
are a newcomer.
• The centre has their own application form and
assistance is provided in filling it out if needed.
• Waiting list- depends on the amount of people
applying, amount of staff available and the severity
of the Issue.
• Counselling services are only available for people
residing in the catchment area.

16. Barriers to East End Health Centre
• Catchment Area
• Government Funding
• Waiting lists
• No Volunteers

17. Additional Information
• The building is wheelchair accessible.
• The washrooms are barrier free.
• Parking is close to the entrance.
• Tokens can provided to clients for clinical visits.
• During after hours Clinical Patients can be seen
by doctors on call in terms of an emergency.
• Home visits are available.

18. How does the centre work on it`s
mission or goals
• Based on needs
• Leadership
• Accountability
• Integration

19. Funding
• EECHC is funded by Toronto Central Local
Health Integration Network. (LHIN)
• ``LHIN is a non-profit organization that plans,
integrates and funds 174 healthcare
organizations.``(www.torontocentrallihin.on.ca)
• It sets out a strategic plan for all the healthcare
centres to be working on meeting the same goals
based on needs of the community.

20. Qualifications of staff
• The staff needs to be a degree or a diploma
holder in their given field.
• Healthcare professionals have been accredited
from Canada.

21. The Community gains access to the
services
• Through Pamphlets and Brochures placed on the
entrance of the centre.
• Documentation of Posters in the community
• Door to Door distribution of their Newsletters.
• Providing Calendars of their scheduled monthly
programs.
• The Centre is opened on Saturdays as well from
9:00 am-5:00 pm

22. Circumstances that lead people to
come to the centre are
• Newcomers seeking health who have no health
insurance or a card.
• Going to personal family or relationship issues
• Having financial difficulties
• Seeking Employment
• Families need assistance with upbringing their
children
• Need Shelter
• Domestic Violence or Abuse
• Seniors living alone and living with chronic
illnesses.
• Need Food

23. List of Support provided by the Centre
• Request and need for shelter is transfered over to community
housing agencies.
• Raise awareness of issues in the local community.
• Professionals are available to take care of children whose parents
wish to participate in the centre`s programs.
• Help find Employment
• Clients are called in for follow up appointments; according to the
plan and needs of the client.
• The follow up appointments
• Help families applying for government applications
ie.Subsidy,Citizenship
• Financial support is provided to people, where the counsellors guide
and help fill out applications for government funding.
• Advocate and raise awareness through fundraisers for the Cancer
Society, Sickkids, and for Government of Ontario.

24. Process through which support to
families is tapered off
• Follow up appointments and calls are made to
make sure the family is doing well and does or
does not require any further assistance.
• The family itself calls and lets the agency know
that they don`t need follow up appointments
anymore.
• Follow ups depends on the client care and
treatment plan
• Every 6 months for follow up appointment is
made.

25. Information needed from patients
• Health card number (if available)
• Proof of address
• Amount of Income
• Amount of people living in the household.
• Number of dependents
• Education level

26. Employment help
• Help is provided to people seeking Employment.
• People are referred to employment agencies that
they work hand in hand with the following agencies:
• Wood Green Employment services- They help
individuals seek employment.
• Neighbourhood link – helps people find jobs,
have programs for seniors, and helps people find
houses.
• Ontario Works – helps find people employment
and provides financial aid.

27. Outreach Programs
• Neighbourhood link
• Senior services
• Connect to the community
• Client support housing for low Income Families
• Sections of Wood Greens Services
• Toronto Speech and Language Services
• Parenting Services.

28. Statistics
• 25,600 clinical appointments are made every
year
• 73 different types of health community
programs are offered.
• 30 or more staff members.
• 1,348 flu shots are given every year.
• Approximately 6,386 people participate in our
health programs.
• (East End Community and Health Centre, Annual Report 2011-
2012)