Future of Government Libraries

Created with MindGenius Business 2005®Created with MindGenius Business 2005®
Future of GovernmentFuture of Government
LibrariesLibraries

Future of Government LibrariesFuture of Government Libraries
 OrganisationOrganisation
 LocationLocation
 CollectionCollection
 ContentContent
 StaffStaff
 LeadershipLeadership
 CustomersCustomers
 ServiceService
 Growth areasGrowth areas
 Further changeFurther change

OrganisationOrganisation
 PoliticalPolitical
 Scotland - constitutional changeScotland - constitutional change

Organisation (Cont.)Organisation (Cont.)
 EconomicEconomic
 There is no moneyThere is no money
 Demand value for tax payer moneyDemand value for tax payer money
 Increasing accountabilityIncreasing accountability
 Taxpayers allianceTaxpayers alliance
 TheyWorkForYouTheyWorkForYou
 EtcEtc
 MediaMedia
 Requires much greater operational agilityRequires much greater operational agility

 SocialSocial
 Networked worldNetworked world
 Expectations of being involvedExpectations of being involved
 Expectations of transparencyExpectations of transparency

 TechnologicalTechnological
 Primary enablerPrimary enabler
 WifiWifi
 Critical for service deliveryCritical for service delivery
 Mobile and appsMobile and apps
 Huge step change in deliveryHuge step change in delivery
 Drives more virtual working and telecommutingDrives more virtual working and telecommuting
 Single sign onSingle sign on
 Very strong working relationship with IT - symbioticVery strong working relationship with IT - symbiotic
 Technology strategiesTechnology strategies
 Big data - how to contributeBig data - how to contribute

LocationLocation
 Traditional librariesTraditional libraries
 Closed and closing - downsized andClosed and closing - downsized and
reconfiguredreconfigured
 Virtual services and virtual librariesVirtual services and virtual libraries
 Embedded libraries and librariansEmbedded libraries and librarians
 Pop up librarians at point of needPop up librarians at point of need
 Using space for collaborative working or forUsing space for collaborative working or for
trainingtraining

CollectionCollection
 Physical/hard copyPhysical/hard copy
 Such as exists is distributedSuch as exists is distributed
 Embedded - possibly bought locallyEmbedded - possibly bought locally
 Managing physical collection simply not importantManaging physical collection simply not important
 EvaluationEvaluation
 Still key role and skillStill key role and skill
 ElectronicElectronic
 Hoping for better publishing paradigmHoping for better publishing paradigm
 Going mobileGoing mobile
 Merging with internal contentMerging with internal content

ContentContent
 In any formatIn any format
 DigitisingDigitising
 Government investing heavily - have more unique materialGovernment investing heavily - have more unique material
 For preservationFor preservation
 Designing and managing databasesDesigning and managing databases
 Licensing and managing contractsLicensing and managing contracts
 Federated/enterprise searchFederated/enterprise search
 PreservationPreservation
 LayeringLayering
 Value added services on top of content to increase utilityValue added services on top of content to increase utility

Content (Cont.)Content (Cont.)
 ChannelsChannels
 EmailEmail
 Instant messagingInstant messaging
 TextText
 VoIP phoneVoIP phone
 TwitterTwitter
 EtcEtc

Staff SkillsStaff Skills
 Role remains in information provision andRole remains in information provision and
deliverydelivery
 Need to rebrand and upskillNeed to rebrand and upskill
 Use traditional skills in new waysUse traditional skills in new ways
 Have a flexible and agile approach to aHave a flexible and agile approach to a
changing work environmentchanging work environment

Acquire and use new skillsAcquire and use new skills
 Information architectureInformation architecture
 Information auditInformation audit
 Records managementRecords management
 Information governance andInformation governance and
asset securityasset security
 Information riskInformation risk
 In context, in-depth researchIn context, in-depth research
and analysisand analysis
 Metadata and taxonomyMetadata and taxonomy
 Semantic computingSemantic computing
 Mobile access to informationMobile access to information
 Data standardsData standards
 Digital workplaceDigital workplace
 Organising knowledgeOrganising knowledge
 Building communitiesBuilding communities
 EngagementEngagement
 Collaborative workingCollaborative working
integrated into client workflowsintegrated into client workflows
 Change managementChange management
 Internal consultancyInternal consultancy
 Training and informationTraining and information
literacyliteracy

Staff TeamsStaff Teams
 TeamTeam
 Traditional concept changingTraditional concept changing
 Matrix working - may work in more than oneMatrix working - may work in more than one
teamteam
 May not work in library at all - may beMay not work in library at all - may be
embedded in a business unitembedded in a business unit

Staff Learning and DevelopmentStaff Learning and Development
 Lifelong learning/CPDLifelong learning/CPD
 Learn from othersLearn from others
 Share experiencesShare experiences
 Not always employer funded/own contributionNot always employer funded/own contribution

LeadershipLeadership
 SkillsSkills
 Set the vision and directionSet the vision and direction
 Add value to the organisationAdd value to the organisation
 CollaborateCollaborate
 ChangingChanging
 Broader responsibilityBroader responsibility
 More generic/not specialised/not librarianMore generic/not specialised/not librarian
 Credible with other leaders/competing for resourcesCredible with other leaders/competing for resources

CustomersCustomers
 See the end user perspectiveSee the end user perspective
 Don't use library speakDon't use library speak
 Customer doesn't careCustomer doesn't care
 Talk their languageTalk their language
 PerceptionPerception
 Everything is electronicEverything is electronic
 Everything is on the internetEverything is on the internet
 Everything is available through GoogleEverything is available through Google
 Don't need librarians, just databasesDon't need librarians, just databases

ServiceService
 ValueValue
 Aligned to organisation's values, objectivesAligned to organisation's values, objectives
and prioritiesand priorities
 EvaluateEvaluate
 DemonstrateDemonstrate
 Language meaningful to organisationLanguage meaningful to organisation
 Less emphasis on transactional libraryLess emphasis on transactional library
serices, more emphasis on people-intensiveserices, more emphasis on people-intensive
servicesservices

Service (Cont.)Service (Cont.)
 What employer wantsWhat employer wants
 InnovationInnovation
 Value added intelligenceValue added intelligence
 Facilitating good decisions and policy makingFacilitating good decisions and policy making
 CollaborationCollaboration

Service (Cont.)Service (Cont.)
 What this meansWhat this means
 Manage internal contentManage internal content
 Work on project teamsWork on project teams
 Integrate content into customer workIntegrate content into customer work
processesprocesses
 Do less, enable customer to do more, freesDo less, enable customer to do more, frees
time to add valuetime to add value

Growth areasGrowth areas
 Shared servicesShared services
 Libraries service more than one governmentLibraries service more than one government
departmentdepartment
 Procurement eg national contracts forProcurement eg national contracts for
databases or serial supply or agency staffdatabases or serial supply or agency staff
 Training programmesTraining programmes
 Staff supply, secondmentStaff supply, secondment
 Knowledge managementKnowledge management

Further changeFurther change
 Scenario planning / what if ...Scenario planning / what if ...
 Budget further cut by 20%Budget further cut by 20%
 Facilities need the library roomFacilities need the library room
 3 staff leave and can't replace them3 staff leave and can't replace them
 Machinery of government change eg mergeMachinery of government change eg merge
or split departmentor split department

Further change (Contd.)Further change (Contd.)
 PrioritisePrioritise
 Drop great but not strategic projectsDrop great but not strategic projects
 Be really really aligned to organisation goalsBe really really aligned to organisation goals
 Always think as the customerAlways think as the customer

Is there a future? YESIs there a future? YES
 Won't look the sameWon't look the same
 Staff disaggregated from libraryStaff disaggregated from library
 Core library skills still in use in different rolesCore library skills still in use in different roles
 Will still be printWill still be print
 Move from just in time to before it is needed, anticipateMove from just in time to before it is needed, anticipate
what is around the corner and add valuewhat is around the corner and add value
 Networking outside the echo chamber with non- librarianNetworking outside the echo chamber with non- librarian
specialistsspecialists
 Future ready librariansFuture ready librarians
 Learn to maintain our rigour, standards and accuracy and acceptLearn to maintain our rigour, standards and accuracy and accept
ambiguity and understand, manage and take risksambiguity and understand, manage and take risks
 Have a plan BHave a plan B

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