6. Information Richness for Different Media Medium Information richness Feedback Channel Type Language source Face-to-face High Immediate Visual, audio Personal Body, verbal Telephone High/mod Fast Audio Personal Limited body, verbal Personal written Mod Slow Limited visual Personal Verbal Formal written Mod/low Very slow Limited visual Impersonal Verbal Formal numeric Low Very slow Limited visual Impersonal Numeric
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20. Decision Making Styles Analytical Conceptual Directive Behavioural Hi Lo Tolerance for Ambiguity Task and technical concerns People and social concerns Value Orientations
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35. The “Pitchfork” Results from the Schachter Study Control Hi Co, - Ind Lo Co, + Ind Lo Co, - Ind Hi Co, + Ind Productivity Induction