SlideShare une entreprise Scribd logo
1  sur  8
Télécharger pour lire hors ligne
{
Next-gen
Government
Government in the age of Social Media
Conceived by Suvajit Sengupta
suvajit.sengupta@gmail.com
July 2013
 Individual Citizens
 Citizens & Service Providers
 Citizen & Public servants
 Citizen & Information
 Citizen & the Experience with the
Government
Government – The Enabler
between
 Direct communication channel
 Easy collaboration tool
 Interactive
What is Social Media ?
Can new
GOVERNMENT be
a better ENABLER
leveraging
Social Media ?
Connect
Share
Represent
Research
Central Government
State Government
Local Government
Public
Servants
Data,
Informat
ion &
Content
Web Services
SaaS
Social Networks
Citizen
Interest
Groups/N
GO
Elected
Candidates
21st century
CIVIC LIFE
Web as Civic Platform | Social Governance | Participatory Citizenship |Electoral Intelligence
Public Sector
Private Sector
Intermediary Agencies
OpenData
Social Media + Community
Web
Platform
Executive
Legislative
Judicial
Executive
Legislative
Judicial
E-Office
Implementation of e-Office framework as
proposed by DARPG
Government Connect
 Better internal collaboration tools
 Streamlined processes across Departments
 Centralized Date, Information & content
Social Media interface
Mobile Apps
Open Data
Citizen Connect
Thank You
Adapted from
http://www.zdnet.com/blog/hinchcliffe/building-a-vision-for-government-2-0/467

Contenu connexe

Tendances

Diplo E-Participation Day, What is E-Participation and why it matters, Guy Gi...
Diplo E-Participation Day, What is E-Participation and why it matters, Guy Gi...Diplo E-Participation Day, What is E-Participation and why it matters, Guy Gi...
Diplo E-Participation Day, What is E-Participation and why it matters, Guy Gi...DiploFoundation
 
111018 egov-rajesh jain
111018 egov-rajesh jain111018 egov-rajesh jain
111018 egov-rajesh jainrajeshjain
 
Five years of Citizen Budget: an impact assessment (Christian Medina-Ramirez ...
Five years of Citizen Budget: an impact assessment (Christian Medina-Ramirez ...Five years of Citizen Budget: an impact assessment (Christian Medina-Ramirez ...
Five years of Citizen Budget: an impact assessment (Christian Medina-Ramirez ...mysociety
 
For Kokoda Foundation - Social media in australian government
For Kokoda Foundation - Social media in australian government For Kokoda Foundation - Social media in australian government
For Kokoda Foundation - Social media in australian government Craig Thomler
 
Open Governenment: A Case Study Overview
Open Governenment: A Case Study OverviewOpen Governenment: A Case Study Overview
Open Governenment: A Case Study OverviewJeffreyBo
 
Engaging citizens in a Digital World
Engaging citizens in a Digital WorldEngaging citizens in a Digital World
Engaging citizens in a Digital WorldAndrea Frazier
 
(Un)Civic Tech?- Tiago Peixoto (World Bank)
(Un)Civic Tech?- Tiago Peixoto (World Bank)(Un)Civic Tech?- Tiago Peixoto (World Bank)
(Un)Civic Tech?- Tiago Peixoto (World Bank)mysociety
 
Apps Challenges - presentation @ Re:Publica
Apps Challenges - presentation @ Re:PublicaApps Challenges - presentation @ Re:Publica
Apps Challenges - presentation @ Re:PublicaIvonne Jansen
 
Kenya Open Data - #okfest Lightening Talk
Kenya Open Data - #okfest Lightening TalkKenya Open Data - #okfest Lightening Talk
Kenya Open Data - #okfest Lightening Talkopen-development
 
When Two Worlds Collide: Data Strategy and Strategic Planning for 'Smart Gove...
When Two Worlds Collide: Data Strategy and Strategic Planning for 'Smart Gove...When Two Worlds Collide: Data Strategy and Strategic Planning for 'Smart Gove...
When Two Worlds Collide: Data Strategy and Strategic Planning for 'Smart Gove...Sarah Barns
 
Cities in the Age of the Platform
Cities in the Age of the PlatformCities in the Age of the Platform
Cities in the Age of the PlatformSarah Barns
 
Research Poster-Exploring the Impact of Web Publishing Budgetary Information ...
Research Poster-Exploring the Impact of Web Publishing Budgetary Information ...Research Poster-Exploring the Impact of Web Publishing Budgetary Information ...
Research Poster-Exploring the Impact of Web Publishing Budgetary Information ...Open Data Research Network
 
The digital divide and civic tech (TICTec 2016, Helen Milner)
The digital divide and civic tech (TICTec 2016, Helen Milner)The digital divide and civic tech (TICTec 2016, Helen Milner)
The digital divide and civic tech (TICTec 2016, Helen Milner)Helen Milner
 
Open city? Platform Urbanism and the data-driven urban innovation agenda
Open city? Platform Urbanism and the data-driven urban innovation agendaOpen city? Platform Urbanism and the data-driven urban innovation agenda
Open city? Platform Urbanism and the data-driven urban innovation agendaSarah Barns
 

Tendances (20)

Civil servant 2.0
Civil servant 2.0Civil servant 2.0
Civil servant 2.0
 
LGUI - Rob Dale
LGUI - Rob DaleLGUI - Rob Dale
LGUI - Rob Dale
 
Empowering cities
Empowering citiesEmpowering cities
Empowering cities
 
Diplo E-Participation Day, What is E-Participation and why it matters, Guy Gi...
Diplo E-Participation Day, What is E-Participation and why it matters, Guy Gi...Diplo E-Participation Day, What is E-Participation and why it matters, Guy Gi...
Diplo E-Participation Day, What is E-Participation and why it matters, Guy Gi...
 
111018 egov-rajesh jain
111018 egov-rajesh jain111018 egov-rajesh jain
111018 egov-rajesh jain
 
Five years of Citizen Budget: an impact assessment (Christian Medina-Ramirez ...
Five years of Citizen Budget: an impact assessment (Christian Medina-Ramirez ...Five years of Citizen Budget: an impact assessment (Christian Medina-Ramirez ...
Five years of Citizen Budget: an impact assessment (Christian Medina-Ramirez ...
 
For Kokoda Foundation - Social media in australian government
For Kokoda Foundation - Social media in australian government For Kokoda Foundation - Social media in australian government
For Kokoda Foundation - Social media in australian government
 
Open Governenment: A Case Study Overview
Open Governenment: A Case Study OverviewOpen Governenment: A Case Study Overview
Open Governenment: A Case Study Overview
 
Engaging citizens in a Digital World
Engaging citizens in a Digital WorldEngaging citizens in a Digital World
Engaging citizens in a Digital World
 
(Un)Civic Tech?- Tiago Peixoto (World Bank)
(Un)Civic Tech?- Tiago Peixoto (World Bank)(Un)Civic Tech?- Tiago Peixoto (World Bank)
(Un)Civic Tech?- Tiago Peixoto (World Bank)
 
Apps Challenges - presentation @ Re:Publica
Apps Challenges - presentation @ Re:PublicaApps Challenges - presentation @ Re:Publica
Apps Challenges - presentation @ Re:Publica
 
eXtension Talk
eXtension TalkeXtension Talk
eXtension Talk
 
003 bigdata tutt-final
003 bigdata tutt-final003 bigdata tutt-final
003 bigdata tutt-final
 
Kenya Open Data - #okfest Lightening Talk
Kenya Open Data - #okfest Lightening TalkKenya Open Data - #okfest Lightening Talk
Kenya Open Data - #okfest Lightening Talk
 
When Two Worlds Collide: Data Strategy and Strategic Planning for 'Smart Gove...
When Two Worlds Collide: Data Strategy and Strategic Planning for 'Smart Gove...When Two Worlds Collide: Data Strategy and Strategic Planning for 'Smart Gove...
When Two Worlds Collide: Data Strategy and Strategic Planning for 'Smart Gove...
 
Cities in the Age of the Platform
Cities in the Age of the PlatformCities in the Age of the Platform
Cities in the Age of the Platform
 
Research Poster-Exploring the Impact of Web Publishing Budgetary Information ...
Research Poster-Exploring the Impact of Web Publishing Budgetary Information ...Research Poster-Exploring the Impact of Web Publishing Budgetary Information ...
Research Poster-Exploring the Impact of Web Publishing Budgetary Information ...
 
The digital divide and civic tech (TICTec 2016, Helen Milner)
The digital divide and civic tech (TICTec 2016, Helen Milner)The digital divide and civic tech (TICTec 2016, Helen Milner)
The digital divide and civic tech (TICTec 2016, Helen Milner)
 
B08 A65c 53 Diapo Shiang En
B08 A65c 53 Diapo Shiang EnB08 A65c 53 Diapo Shiang En
B08 A65c 53 Diapo Shiang En
 
Open city? Platform Urbanism and the data-driven urban innovation agenda
Open city? Platform Urbanism and the data-driven urban innovation agendaOpen city? Platform Urbanism and the data-driven urban innovation agenda
Open city? Platform Urbanism and the data-driven urban innovation agenda
 

Similaire à Next-Gen Government & Social Media

Government-to-Citizen Communications – Liz Azyan Whitepaper
Government-to-Citizen Communications – Liz Azyan WhitepaperGovernment-to-Citizen Communications – Liz Azyan Whitepaper
Government-to-Citizen Communications – Liz Azyan WhitepaperGov Delivery
 
Making me.gov happen
Making me.gov happenMaking me.gov happen
Making me.gov happenTNS
 
eGovernment 2020 Vision Study, 16 Feb 2009
eGovernment 2020 Vision Study, 16 Feb 2009eGovernment 2020 Vision Study, 16 Feb 2009
eGovernment 2020 Vision Study, 16 Feb 2009Arnout Ponsioen
 
Transparent Governance
Transparent GovernanceTransparent Governance
Transparent GovernanceIkusi Velatia
 
Comparative E-Government in Indonesia and Malaysia: utilization of government...
Comparative E-Government in Indonesia and Malaysia: utilization of government...Comparative E-Government in Indonesia and Malaysia: utilization of government...
Comparative E-Government in Indonesia and Malaysia: utilization of government...Shahril Budiman Png
 
Conceptualization of electronic government adoption
Conceptualization of electronic government adoptionConceptualization of electronic government adoption
Conceptualization of electronic government adoptionIJMIT JOURNAL
 
Social media in arab world - médias sociaux dans le monde arabe.
Social media in arab world - médias sociaux dans le monde arabe.Social media in arab world - médias sociaux dans le monde arabe.
Social media in arab world - médias sociaux dans le monde arabe.Marouane Harmach
 
The Arab World Online 2014
The Arab World Online 2014The Arab World Online 2014
The Arab World Online 2014solerfuture
 
E-GOVERNMENT IN SERVICE DELIVERY AND CITIZEN’S SATISFACTION: A CASE STUDY ON ...
E-GOVERNMENT IN SERVICE DELIVERY AND CITIZEN’S SATISFACTION: A CASE STUDY ON ...E-GOVERNMENT IN SERVICE DELIVERY AND CITIZEN’S SATISFACTION: A CASE STUDY ON ...
E-GOVERNMENT IN SERVICE DELIVERY AND CITIZEN’S SATISFACTION: A CASE STUDY ON ...ijmpict
 
Can government learn from brands?
Can government learn from brands?Can government learn from brands?
Can government learn from brands?Nurun
 
Going Mobile In Government
Going Mobile In GovernmentGoing Mobile In Government
Going Mobile In GovernmentDavid Fletcher
 
City as a Platform - The global Village
City as a Platform - The global VillageCity as a Platform - The global Village
City as a Platform - The global VillageAndre Fisch
 

Similaire à Next-Gen Government & Social Media (20)

Government-to-Citizen Communications – Liz Azyan Whitepaper
Government-to-Citizen Communications – Liz Azyan WhitepaperGovernment-to-Citizen Communications – Liz Azyan Whitepaper
Government-to-Citizen Communications – Liz Azyan Whitepaper
 
Making me.gov happen
Making me.gov happenMaking me.gov happen
Making me.gov happen
 
eGovernment 2020 Vision Study, 16 Feb 2009
eGovernment 2020 Vision Study, 16 Feb 2009eGovernment 2020 Vision Study, 16 Feb 2009
eGovernment 2020 Vision Study, 16 Feb 2009
 
Transparent Governance
Transparent GovernanceTransparent Governance
Transparent Governance
 
Comparative E-Government in Indonesia and Malaysia: utilization of government...
Comparative E-Government in Indonesia and Malaysia: utilization of government...Comparative E-Government in Indonesia and Malaysia: utilization of government...
Comparative E-Government in Indonesia and Malaysia: utilization of government...
 
Conceptualization of electronic government adoption
Conceptualization of electronic government adoptionConceptualization of electronic government adoption
Conceptualization of electronic government adoption
 
Smac
Smac Smac
Smac
 
SMAC
SMACSMAC
SMAC
 
Social media in arab world - médias sociaux dans le monde arabe.
Social media in arab world - médias sociaux dans le monde arabe.Social media in arab world - médias sociaux dans le monde arabe.
Social media in arab world - médias sociaux dans le monde arabe.
 
The Arab World Online 2014
The Arab World Online 2014The Arab World Online 2014
The Arab World Online 2014
 
Digital governance
Digital governanceDigital governance
Digital governance
 
E gov challenges and trends
E gov challenges and trendsE gov challenges and trends
E gov challenges and trends
 
E-GOVERNMENT IN SERVICE DELIVERY AND CITIZEN’S SATISFACTION: A CASE STUDY ON ...
E-GOVERNMENT IN SERVICE DELIVERY AND CITIZEN’S SATISFACTION: A CASE STUDY ON ...E-GOVERNMENT IN SERVICE DELIVERY AND CITIZEN’S SATISFACTION: A CASE STUDY ON ...
E-GOVERNMENT IN SERVICE DELIVERY AND CITIZEN’S SATISFACTION: A CASE STUDY ON ...
 
Can government learn from brands?
Can government learn from brands?Can government learn from brands?
Can government learn from brands?
 
Going Mobile In Government
Going Mobile In GovernmentGoing Mobile In Government
Going Mobile In Government
 
Digital India
Digital IndiaDigital India
Digital India
 
Webinar report, ENP South webinar 12 April 2022
Webinar report, ENP South webinar 12 April 2022Webinar report, ENP South webinar 12 April 2022
Webinar report, ENP South webinar 12 April 2022
 
Public Administration
Public AdministrationPublic Administration
Public Administration
 
G social
G socialG social
G social
 
City as a Platform - The global Village
City as a Platform - The global VillageCity as a Platform - The global Village
City as a Platform - The global Village
 

Dernier

PPT Item # 2 -- Announcements Powerpoint
PPT Item # 2 -- Announcements PowerpointPPT Item # 2 -- Announcements Powerpoint
PPT Item # 2 -- Announcements Powerpointahcitycouncil
 
GOVERNMENT OF NCT OF DELHI DIRECTORATE OF EDUCATION
GOVERNMENT OF NCT OF DELHI DIRECTORATE OF EDUCATIONGOVERNMENT OF NCT OF DELHI DIRECTORATE OF EDUCATION
GOVERNMENT OF NCT OF DELHI DIRECTORATE OF EDUCATIONShivamShukla147857
 
Item # 1a --- March 25, 2024 CCM Minutes
Item # 1a --- March 25, 2024 CCM MinutesItem # 1a --- March 25, 2024 CCM Minutes
Item # 1a --- March 25, 2024 CCM Minutesahcitycouncil
 
Item # 6 - TBG Partners Landscape Architectural Design Services
Item # 6 - TBG Partners Landscape Architectural Design ServicesItem # 6 - TBG Partners Landscape Architectural Design Services
Item # 6 - TBG Partners Landscape Architectural Design Servicesahcitycouncil
 
World Health Day theme 2024 is 'My health, my right’.
World Health Day theme 2024 is 'My health, my right’.World Health Day theme 2024 is 'My health, my right’.
World Health Day theme 2024 is 'My health, my right’.Christina Parmionova
 
PPT Item # 4&5 - 415 & 423 Evans Ave. Replat.pdf
PPT Item # 4&5 - 415 & 423 Evans Ave. Replat.pdfPPT Item # 4&5 - 415 & 423 Evans Ave. Replat.pdf
PPT Item # 4&5 - 415 & 423 Evans Ave. Replat.pdfahcitycouncil
 
ISEIDP in Chikkaballapura, Karnataka, India
ISEIDP in Chikkaballapura, Karnataka, IndiaISEIDP in Chikkaballapura, Karnataka, India
ISEIDP in Chikkaballapura, Karnataka, IndiaTrinity Care Foundation
 
Item # 4&5 - 415 & 423 Evans Ave. Replat
Item # 4&5 - 415 & 423 Evans Ave. ReplatItem # 4&5 - 415 & 423 Evans Ave. Replat
Item # 4&5 - 415 & 423 Evans Ave. Replatahcitycouncil
 
Actions to take at the global, national and local levels to realize the right...
Actions to take at the global, national and local levels to realize the right...Actions to take at the global, national and local levels to realize the right...
Actions to take at the global, national and local levels to realize the right...Christina Parmionova
 
PPT Item # 7 - Demolition & Replacement Structure Processes
PPT Item # 7 - Demolition & Replacement Structure ProcessesPPT Item # 7 - Demolition & Replacement Structure Processes
PPT Item # 7 - Demolition & Replacement Structure Processesahcitycouncil
 
Digital Transformation of the Heritage Sector and its Practical Implications
Digital Transformation of the Heritage Sector and its Practical ImplicationsDigital Transformation of the Heritage Sector and its Practical Implications
Digital Transformation of the Heritage Sector and its Practical ImplicationsBeat Estermann
 
Item # 7 - Demolition & Replacement Structure Processes
Item # 7 - Demolition & Replacement Structure ProcessesItem # 7 - Demolition & Replacement Structure Processes
Item # 7 - Demolition & Replacement Structure Processesahcitycouncil
 
Focusing on the rights of women and girls
Focusing on the rights of women and girlsFocusing on the rights of women and girls
Focusing on the rights of women and girlsChristina Parmionova
 
Madison Cat Project - Foster Training: Lesson 1
Madison Cat Project - Foster Training: Lesson 1Madison Cat Project - Foster Training: Lesson 1
Madison Cat Project - Foster Training: Lesson 1KelleyWasmund
 
Phase 8 Hope For Venezuelan Refugees Soup Meal Program-Periods 4-6.
Phase 8 Hope For Venezuelan Refugees Soup Meal Program-Periods 4-6.Phase 8 Hope For Venezuelan Refugees Soup Meal Program-Periods 4-6.
Phase 8 Hope For Venezuelan Refugees Soup Meal Program-Periods 4-6.Cristal Montañéz
 
ECOSOC YOUTH FORUM 2024 - Side Events Schedule -16 April.
ECOSOC YOUTH FORUM 2024 - Side Events Schedule -16 April.ECOSOC YOUTH FORUM 2024 - Side Events Schedule -16 April.
ECOSOC YOUTH FORUM 2024 - Side Events Schedule -16 April.Christina Parmionova
 
2023 Barangay Officials pre assumption PPT.pptx
2023 Barangay Officials pre assumption PPT.pptx2023 Barangay Officials pre assumption PPT.pptx
2023 Barangay Officials pre assumption PPT.pptxMariaFionaDuranMerqu
 
UN DESA: Finance for Development 2024 Report
UN DESA: Finance for Development 2024 ReportUN DESA: Finance for Development 2024 Report
UN DESA: Finance for Development 2024 ReportEnergy for One World
 
Health rights correspond to a checklisk.
Health rights correspond to a checklisk.Health rights correspond to a checklisk.
Health rights correspond to a checklisk.Christina Parmionova
 
2024: The FAR, Federal Acquisition Regulations - Part 24
2024: The FAR, Federal Acquisition Regulations - Part 242024: The FAR, Federal Acquisition Regulations - Part 24
2024: The FAR, Federal Acquisition Regulations - Part 24JSchaus & Associates
 

Dernier (20)

PPT Item # 2 -- Announcements Powerpoint
PPT Item # 2 -- Announcements PowerpointPPT Item # 2 -- Announcements Powerpoint
PPT Item # 2 -- Announcements Powerpoint
 
GOVERNMENT OF NCT OF DELHI DIRECTORATE OF EDUCATION
GOVERNMENT OF NCT OF DELHI DIRECTORATE OF EDUCATIONGOVERNMENT OF NCT OF DELHI DIRECTORATE OF EDUCATION
GOVERNMENT OF NCT OF DELHI DIRECTORATE OF EDUCATION
 
Item # 1a --- March 25, 2024 CCM Minutes
Item # 1a --- March 25, 2024 CCM MinutesItem # 1a --- March 25, 2024 CCM Minutes
Item # 1a --- March 25, 2024 CCM Minutes
 
Item # 6 - TBG Partners Landscape Architectural Design Services
Item # 6 - TBG Partners Landscape Architectural Design ServicesItem # 6 - TBG Partners Landscape Architectural Design Services
Item # 6 - TBG Partners Landscape Architectural Design Services
 
World Health Day theme 2024 is 'My health, my right’.
World Health Day theme 2024 is 'My health, my right’.World Health Day theme 2024 is 'My health, my right’.
World Health Day theme 2024 is 'My health, my right’.
 
PPT Item # 4&5 - 415 & 423 Evans Ave. Replat.pdf
PPT Item # 4&5 - 415 & 423 Evans Ave. Replat.pdfPPT Item # 4&5 - 415 & 423 Evans Ave. Replat.pdf
PPT Item # 4&5 - 415 & 423 Evans Ave. Replat.pdf
 
ISEIDP in Chikkaballapura, Karnataka, India
ISEIDP in Chikkaballapura, Karnataka, IndiaISEIDP in Chikkaballapura, Karnataka, India
ISEIDP in Chikkaballapura, Karnataka, India
 
Item # 4&5 - 415 & 423 Evans Ave. Replat
Item # 4&5 - 415 & 423 Evans Ave. ReplatItem # 4&5 - 415 & 423 Evans Ave. Replat
Item # 4&5 - 415 & 423 Evans Ave. Replat
 
Actions to take at the global, national and local levels to realize the right...
Actions to take at the global, national and local levels to realize the right...Actions to take at the global, national and local levels to realize the right...
Actions to take at the global, national and local levels to realize the right...
 
PPT Item # 7 - Demolition & Replacement Structure Processes
PPT Item # 7 - Demolition & Replacement Structure ProcessesPPT Item # 7 - Demolition & Replacement Structure Processes
PPT Item # 7 - Demolition & Replacement Structure Processes
 
Digital Transformation of the Heritage Sector and its Practical Implications
Digital Transformation of the Heritage Sector and its Practical ImplicationsDigital Transformation of the Heritage Sector and its Practical Implications
Digital Transformation of the Heritage Sector and its Practical Implications
 
Item # 7 - Demolition & Replacement Structure Processes
Item # 7 - Demolition & Replacement Structure ProcessesItem # 7 - Demolition & Replacement Structure Processes
Item # 7 - Demolition & Replacement Structure Processes
 
Focusing on the rights of women and girls
Focusing on the rights of women and girlsFocusing on the rights of women and girls
Focusing on the rights of women and girls
 
Madison Cat Project - Foster Training: Lesson 1
Madison Cat Project - Foster Training: Lesson 1Madison Cat Project - Foster Training: Lesson 1
Madison Cat Project - Foster Training: Lesson 1
 
Phase 8 Hope For Venezuelan Refugees Soup Meal Program-Periods 4-6.
Phase 8 Hope For Venezuelan Refugees Soup Meal Program-Periods 4-6.Phase 8 Hope For Venezuelan Refugees Soup Meal Program-Periods 4-6.
Phase 8 Hope For Venezuelan Refugees Soup Meal Program-Periods 4-6.
 
ECOSOC YOUTH FORUM 2024 - Side Events Schedule -16 April.
ECOSOC YOUTH FORUM 2024 - Side Events Schedule -16 April.ECOSOC YOUTH FORUM 2024 - Side Events Schedule -16 April.
ECOSOC YOUTH FORUM 2024 - Side Events Schedule -16 April.
 
2023 Barangay Officials pre assumption PPT.pptx
2023 Barangay Officials pre assumption PPT.pptx2023 Barangay Officials pre assumption PPT.pptx
2023 Barangay Officials pre assumption PPT.pptx
 
UN DESA: Finance for Development 2024 Report
UN DESA: Finance for Development 2024 ReportUN DESA: Finance for Development 2024 Report
UN DESA: Finance for Development 2024 Report
 
Health rights correspond to a checklisk.
Health rights correspond to a checklisk.Health rights correspond to a checklisk.
Health rights correspond to a checklisk.
 
2024: The FAR, Federal Acquisition Regulations - Part 24
2024: The FAR, Federal Acquisition Regulations - Part 242024: The FAR, Federal Acquisition Regulations - Part 24
2024: The FAR, Federal Acquisition Regulations - Part 24
 

Next-Gen Government & Social Media