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Optimal Product Management and Product MarketingTM




       Strategy
       Essentials for building long term competitive advantage
       Brian Lawley, CEO & Founder, 280 Group
© 2011 280 Group LLC.
Housekeeping
       Slides: email contact@280group.com
       Interactive session
       Giveaways
       - Product Management LifeCycle Toolkit™
       - One copy of each book



© 2011 280 Group LLC.                            2
Agenda

About
•   Strategy Definition & Examples
•   Seven Phase LifeCycle and Strategy
•   Tools & Techniques
•   Q&A
•   Drawing
Brian Lawley
       Background
       -   >25 years of PM/PMM experience
       -   280 Group LLC President & Founder
       -   Whistle Communications Director of Product Management
       -   Symantec Director of Java and C++ tools
       -   Apple Computer Senior Product Manager, MacOS
       -   Claris Corporation (FileMaker, Inc.) Marketing Specialist
       -   Digidesign, Inc. (division of Avid) Manager Sales & Marketing

       Awards, Honors, etc.
       -   Former President Silicon Valley Product Management Association
       -   AIPMM Product Management Excellence Award – Thought Leadership
       -   CNBC’s World Business Review
       -   Silicon Valley Business Report
       -   Silicon Valley Business Journal
       -   Author of five best-selling books
                 Optimal Product Process
                 42 Rules of Product Management
                 Expert Product Management
                 The Phenomenal Product Manager
                 42 Rules of Product Marketing
       -   Writing: SD Forum, Softletter, Optimal PM Blog/newsletter, SVPMA




© 2011 280 Group LLC.
Why The 280 Group?




© 2011 280 Group LLC.   5
Helping companies deliver products that delight their
                               customers and produce massive profits ™

                 Assessment – Training – Certification – Consulting – Contractors – Templates – Mentoring – Books




© 2011 280 Group LLC.
Agenda
• About

Strategy Definition & Examples
•   Seven Phase LifeCycle and Strategy
•   Tools & Techniques
•   Q&A
•   Drawing
What is strategy?
      Merriam Webster




      Dictionary.com




© 2011 280 Group LLC.   8
What is strategy?
       Operational effectiveness is not strategy
       - Necessary but not sufficient
       Creating a unique and valuable position
       - Involving different sets of activities
       Strategy requires trade-offs
       - Choosing what not to do
       “Fit” among a company’s activities



Source: “What is Strategy” Porter, M (1996, Nov-Dec) Harvard Business Review   9
© 2011 280 Group LLC.
Examples
       Razors and blades
       Land grab
       Low cost provider
       Premium brand & price
       First mover advantage



© 2011 280 Group LLC.          10
Agenda
• About
• Strategy Definition & Examples
Seven Phase LifeCycle and Strategy
• Tools & Techniques
• Q&A
• Drawing
Seven Phase LifeCycle™
       Phase: Stage in the product lifecycle
       Gate: Critical decision point ending a phase, and
       starting the next
       Product LifeCycle: phases from conceive to retire
                               One Phase      Gate



          Conceive      Plan     Develop   Qualify   Launch   Market   Retire

Source: AIPMM                                                                   12
© 2011 280 Group LLC.
Conceive Phase

                   Brainstorm
                   Generate ideas
                   Prioritize
                   Choose




© 2011 280 Group LLC.               13
Plan Phase

                   Strategy
                   Market Research
                   Competitive Analysis
                   Business Case
                   Market Needs
                   Product Description
                   Roadmap

© 2011 280 Group LLC.                     14
Develop Phase

                   Engineering
                   Tradeoffs
                   Adjustments
                   - Schedule
                   - Feature
                   - Plans




© 2011 280 Group LLC.            15
Qualify Phase

                   Internal
                   Beta
                   Early Customer
                   Minor Adjustments




© 2011 280 Group LLC.                  16
Launch Phase

                   Announcement
                   Availability
                   Exposure
                   Ramp Revenues




© 2011 280 Group LLC.              17
Market Phase

                    Ongoing Programs
                    Measure ROI
                    Optimize




    * AIPMM calls this phase Deliver

© 2011 280 Group LLC.                  18
Retire Phase

                   End of Life
                   New Version
                   Obsolescence




© 2011 280 Group LLC.             19
© 2011 280 Group LLC.   20
© 2011 280 Group LLC.   21
280 Group Optimal Product Process™




Source: Conceive to Retire from AIPMM Product Management Body of Knowledge® (ProdBOK®) Version 1   22
© 2011 280 Group LLC.
Key Strategy Documents
  Document              Purpose
  Business Case         Evaluate the (business) opportunity
  Market Needs          Define the (customer) problem
  Product Description Design the (engineering) solution
                        Determine what will generate (market)
  Market Strategy
                        demand
  Roadmap               Evolution of the product’s strategy

© 2011 280 Group LLC.                                           23
Agenda
• About
• Strategy Definition & Examples
• Seven Phase LifeCycle and Strategy
Tools & Techniques
• Q&A
• Drawing
Strategic Management
  Vision                Something clear, easy to remember, and exciting

  Mission               Benefits provided to the customer in pursuit of the vision

  Strategies            The way the mission will be accomplished

  Objectives            Measurement of progress towards the vision

  Tactics               Tasks and plans of how to accomplish the objective

  Culture &             What are the organization’s values and culture
  Values
© 2011 280 Group LLC.                                                                25
Strategic Management: 280 Group
       Vision
       - Delighted customers, massively profitable companies
       Mission
       - Provide world’s best consultants, contractors, training, templates, books
          and tools to help customers to define, launch and market great products
       Strategy
       - Staff of world’s experts
       - World’s best, most up-to-date, practical, flexible and highly effective
          training and methodology
       - Massively market to create a loyal and enthusiastic fan base and a new
          worldwide standard.


© 2011 280 Group LLC.                                                                26
Pricing Strategy
                                   High Price      Medium Price    Low Price
        High                           Premium       High-value    Superb-value
       Quality                         Strategy       Strategy       Strategy
      Medium                     Over-charging        Average      Good-Value
      Quality                      Strategy           Strategy      Strategy

        Low                                        False-economy    Economy
                                Rip-off Strategy
       Quality                                         Strategy     Strategy

Source: Kotler, Marketing Management                                              27
© 2011 280 Group LLC.
Porter’s Generic Strategies
                                                                     Competitive Advantage
                                                            Lower Cost                               Differentiation
    Competitive Scope




                         Broad
                         Target
                                                       Cost Leadership                           Differentiation



                        Narrow                             Segmentation (niche) Strategies
                        Target
                                                                                                       Differentiation
                                                                Cost Focus
                                                                                                            Focus

Source: M. Porter, Competitive Strategy: Techniques for Analyzing Industries and Competitors, 1980                       28
© 2011 280 Group LLC.
Kotler’s Strategies
       Market Leader
       - Creates new products, new/more usages, new markets
       Market Challenger
       - Attacks with discounting, proliferation, improved
         services, cost reduction, advertising
       Market Follower
       - Product imitator
       Market Nicher
       - Product or market specialist

© 2011 280 Group LLC.                                         29
Porter’s Five Forces

                                               Threat of                      Threat of New
                                              Substitutes                        Entrants




                   Bargaining Power                                                                Bargaining Power
                    of Customers                                                                     of Suppliers
                                                               Intensity of
                                                               Competitive
                                                                 Rivalry


Source: Porter, M.E. “How Competitive Forces Shape Strategy” Harvard business Review, March/April 1979                30
© 2011 280 Group LLC.
Adoption of Innovation


                                        Chasm




           2%              15%                        34%                          34%                            15%
      Innovators         Early                    Pragmatists                Conservatives                       Laggards
                        Adopters


Source: Crossing the Chasm: Marketing and Selling High-Tech Products to Mainstream Customers by G Moore (1991)              31
© 2011 280 Group LLC.
Product Life Cycle
                                                        Stage of the product life cycle
                                   Introduction                Growth                  Maturity               Decline




                         +
                         0
                         –

        Marketing
                             Gain Awareness            Stress differentiation   Maintain brand loyalty   Harvest and deletion
        objective
        Competition          None                      Growing                  Many                     Reduced
                                                                                Full
        Product              One                       More versions                                     Best sellers
                                                                                product line
                                                                                                         Stay profitable
        Price                Skimming or penetration   Gain share, deal         Defend share, profit

                                                       Stress competitive
        Promotion            Inform, educate                                    Reminder oriented        Minimal promotion
                                                       differences
        Place
                             Limited                   More outlets             Maximum outlets          Fewer outlets
        (distribution)

Source: AIPMM                                                                                                                   32
© 2011 280 Group LLC.
Product-Market Expansion Grid
                                                                   Existing              New
                                                                   Products            Products

                                                                     Market            Product
                 Existing
                                                                  Penetration        Development
                 Markets
                                                                   (low risk)        (medium risk)

                                                                  Market
                  New                                                                Diversification
                                                               Development
                 Markets                                                               (high risk)
                                                               (medium risk)


Source: Igor Ansoff, “Strategies for Diversification” Harvard Business Review 1957                     33
© 2011 280 Group LLC.
Boston Consulting Group Matrix
                        High Market Share


                        Cash
                                    Stars
                        Cows

           Low Growth                         High Growth
              Rate                                Rate
                                  Questions
                        Dogs
                                   Marks


                        Low Market Share
© 2011 280 Group LLC.                                       34
GE-McKinsey Matrix
                                                     Business Unit Strength
                                           High             Medium               Low
    Industry Attractiveness




                                        Investment        Selective
                              High                                            Selectivity
                                       and Growth         Growth
                                        Selective                             Harvest or
                              Medium                      Selectivity
                                        Growth                                 Divest
                                                         Harvest or
                              Low      Selectivity                              Divest
                                                          Divest
© 2011 280 Group LLC.                                                                       35
Agenda
•   About
•   Strategy Definition & Examples
•   Seven Phase LifeCycle and Strategy
•   Tools & Techniques
Q&A
• Drawing
280 Group Website Resources




© 2011 280 Group LLC.           37
Wrap Up
       Question & Answer
       Giveaways!
       - Product Management LifeCycle Toolkit™
       - One copy of each book




© 2011 280 Group LLC.                            38
Optimal Product Management and Product MarketingTM




       Thank You!
       If there is anything I can do for you… contact@280group.com

© 2011 280 Group LLC.

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Strategic Planning for More Effective Product Management

  • 1. Optimal Product Management and Product MarketingTM Strategy Essentials for building long term competitive advantage Brian Lawley, CEO & Founder, 280 Group © 2011 280 Group LLC.
  • 2. Housekeeping Slides: email contact@280group.com Interactive session Giveaways - Product Management LifeCycle Toolkit™ - One copy of each book © 2011 280 Group LLC. 2
  • 3. Agenda About • Strategy Definition & Examples • Seven Phase LifeCycle and Strategy • Tools & Techniques • Q&A • Drawing
  • 4. Brian Lawley Background - >25 years of PM/PMM experience - 280 Group LLC President & Founder - Whistle Communications Director of Product Management - Symantec Director of Java and C++ tools - Apple Computer Senior Product Manager, MacOS - Claris Corporation (FileMaker, Inc.) Marketing Specialist - Digidesign, Inc. (division of Avid) Manager Sales & Marketing Awards, Honors, etc. - Former President Silicon Valley Product Management Association - AIPMM Product Management Excellence Award – Thought Leadership - CNBC’s World Business Review - Silicon Valley Business Report - Silicon Valley Business Journal - Author of five best-selling books Optimal Product Process 42 Rules of Product Management Expert Product Management The Phenomenal Product Manager 42 Rules of Product Marketing - Writing: SD Forum, Softletter, Optimal PM Blog/newsletter, SVPMA © 2011 280 Group LLC.
  • 5. Why The 280 Group? © 2011 280 Group LLC. 5
  • 6. Helping companies deliver products that delight their customers and produce massive profits ™ Assessment – Training – Certification – Consulting – Contractors – Templates – Mentoring – Books © 2011 280 Group LLC.
  • 7. Agenda • About Strategy Definition & Examples • Seven Phase LifeCycle and Strategy • Tools & Techniques • Q&A • Drawing
  • 8. What is strategy? Merriam Webster Dictionary.com © 2011 280 Group LLC. 8
  • 9. What is strategy? Operational effectiveness is not strategy - Necessary but not sufficient Creating a unique and valuable position - Involving different sets of activities Strategy requires trade-offs - Choosing what not to do “Fit” among a company’s activities Source: “What is Strategy” Porter, M (1996, Nov-Dec) Harvard Business Review 9 © 2011 280 Group LLC.
  • 10. Examples Razors and blades Land grab Low cost provider Premium brand & price First mover advantage © 2011 280 Group LLC. 10
  • 11. Agenda • About • Strategy Definition & Examples Seven Phase LifeCycle and Strategy • Tools & Techniques • Q&A • Drawing
  • 12. Seven Phase LifeCycle™ Phase: Stage in the product lifecycle Gate: Critical decision point ending a phase, and starting the next Product LifeCycle: phases from conceive to retire One Phase Gate Conceive Plan Develop Qualify Launch Market Retire Source: AIPMM 12 © 2011 280 Group LLC.
  • 13. Conceive Phase Brainstorm Generate ideas Prioritize Choose © 2011 280 Group LLC. 13
  • 14. Plan Phase Strategy Market Research Competitive Analysis Business Case Market Needs Product Description Roadmap © 2011 280 Group LLC. 14
  • 15. Develop Phase Engineering Tradeoffs Adjustments - Schedule - Feature - Plans © 2011 280 Group LLC. 15
  • 16. Qualify Phase Internal Beta Early Customer Minor Adjustments © 2011 280 Group LLC. 16
  • 17. Launch Phase Announcement Availability Exposure Ramp Revenues © 2011 280 Group LLC. 17
  • 18. Market Phase Ongoing Programs Measure ROI Optimize * AIPMM calls this phase Deliver © 2011 280 Group LLC. 18
  • 19. Retire Phase End of Life New Version Obsolescence © 2011 280 Group LLC. 19
  • 20. © 2011 280 Group LLC. 20
  • 21. © 2011 280 Group LLC. 21
  • 22. 280 Group Optimal Product Process™ Source: Conceive to Retire from AIPMM Product Management Body of Knowledge® (ProdBOK®) Version 1 22 © 2011 280 Group LLC.
  • 23. Key Strategy Documents Document Purpose Business Case Evaluate the (business) opportunity Market Needs Define the (customer) problem Product Description Design the (engineering) solution Determine what will generate (market) Market Strategy demand Roadmap Evolution of the product’s strategy © 2011 280 Group LLC. 23
  • 24. Agenda • About • Strategy Definition & Examples • Seven Phase LifeCycle and Strategy Tools & Techniques • Q&A • Drawing
  • 25. Strategic Management Vision Something clear, easy to remember, and exciting Mission Benefits provided to the customer in pursuit of the vision Strategies The way the mission will be accomplished Objectives Measurement of progress towards the vision Tactics Tasks and plans of how to accomplish the objective Culture & What are the organization’s values and culture Values © 2011 280 Group LLC. 25
  • 26. Strategic Management: 280 Group Vision - Delighted customers, massively profitable companies Mission - Provide world’s best consultants, contractors, training, templates, books and tools to help customers to define, launch and market great products Strategy - Staff of world’s experts - World’s best, most up-to-date, practical, flexible and highly effective training and methodology - Massively market to create a loyal and enthusiastic fan base and a new worldwide standard. © 2011 280 Group LLC. 26
  • 27. Pricing Strategy High Price Medium Price Low Price High Premium High-value Superb-value Quality Strategy Strategy Strategy Medium Over-charging Average Good-Value Quality Strategy Strategy Strategy Low False-economy Economy Rip-off Strategy Quality Strategy Strategy Source: Kotler, Marketing Management 27 © 2011 280 Group LLC.
  • 28. Porter’s Generic Strategies Competitive Advantage Lower Cost Differentiation Competitive Scope Broad Target Cost Leadership Differentiation Narrow Segmentation (niche) Strategies Target Differentiation Cost Focus Focus Source: M. Porter, Competitive Strategy: Techniques for Analyzing Industries and Competitors, 1980 28 © 2011 280 Group LLC.
  • 29. Kotler’s Strategies Market Leader - Creates new products, new/more usages, new markets Market Challenger - Attacks with discounting, proliferation, improved services, cost reduction, advertising Market Follower - Product imitator Market Nicher - Product or market specialist © 2011 280 Group LLC. 29
  • 30. Porter’s Five Forces Threat of Threat of New Substitutes Entrants Bargaining Power Bargaining Power of Customers of Suppliers Intensity of Competitive Rivalry Source: Porter, M.E. “How Competitive Forces Shape Strategy” Harvard business Review, March/April 1979 30 © 2011 280 Group LLC.
  • 31. Adoption of Innovation Chasm 2% 15% 34% 34% 15% Innovators Early Pragmatists Conservatives Laggards Adopters Source: Crossing the Chasm: Marketing and Selling High-Tech Products to Mainstream Customers by G Moore (1991) 31 © 2011 280 Group LLC.
  • 32. Product Life Cycle Stage of the product life cycle Introduction Growth Maturity Decline + 0 – Marketing Gain Awareness Stress differentiation Maintain brand loyalty Harvest and deletion objective Competition None Growing Many Reduced Full Product One More versions Best sellers product line Stay profitable Price Skimming or penetration Gain share, deal Defend share, profit Stress competitive Promotion Inform, educate Reminder oriented Minimal promotion differences Place Limited More outlets Maximum outlets Fewer outlets (distribution) Source: AIPMM 32 © 2011 280 Group LLC.
  • 33. Product-Market Expansion Grid Existing New Products Products Market Product Existing Penetration Development Markets (low risk) (medium risk) Market New Diversification Development Markets (high risk) (medium risk) Source: Igor Ansoff, “Strategies for Diversification” Harvard Business Review 1957 33 © 2011 280 Group LLC.
  • 34. Boston Consulting Group Matrix High Market Share Cash Stars Cows Low Growth High Growth Rate Rate Questions Dogs Marks Low Market Share © 2011 280 Group LLC. 34
  • 35. GE-McKinsey Matrix Business Unit Strength High Medium Low Industry Attractiveness Investment Selective High Selectivity and Growth Growth Selective Harvest or Medium Selectivity Growth Divest Harvest or Low Selectivity Divest Divest © 2011 280 Group LLC. 35
  • 36. Agenda • About • Strategy Definition & Examples • Seven Phase LifeCycle and Strategy • Tools & Techniques Q&A • Drawing
  • 37. 280 Group Website Resources © 2011 280 Group LLC. 37
  • 38. Wrap Up Question & Answer Giveaways! - Product Management LifeCycle Toolkit™ - One copy of each book © 2011 280 Group LLC. 38
  • 39. Optimal Product Management and Product MarketingTM Thank You! If there is anything I can do for you… contact@280group.com © 2011 280 Group LLC.