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Lean Startup
   An overview
Disclaimer
Disclaimer

• No silver bullets
• No substitute for experience
• Just one tool
• Not the whole tool
Disclaimer

• No silver bullets
• No substitute for experience
• Just one tool
• Not the whole tool
Disclaimer

• No silver bullets
• No substitute for experience
• Just one tool
• Not the whole tool
Disclaimer

• No silver bullets
• No substitute for experience
• Just one tool
• Not the whole tool
“Lean Startup”
What is a startup?
What is a startup?


“The act or fact of starting something; a
setting in motion.”
                         -Dictionary (useless)
What is a startup?

“Startups are fresh, new companies trying
to do cool stuff.”
            -Instinctive (still mostly useless)
What is a startup?

“A startup is an organization formed to
search for a repeatable and scalable
business model.”
                                -Steve Blank
What is a startup?

“A startup is a human institution designed to
deliver a new product or service under
conditions of extreme uncertainty.”
                                   -Eric Ries
What is a startup?

“...essentially a startup is a new business
designed for scale.”
“A startup is a small company that takes on a
hard technical problem.”
                               -Paul Graham
What is a startup?

“A startup is a business which has ambitions
and plans to grow by a large factor
over the next few years.”
                                        -Me!
Key points

• Uncertainty, search, difficulty
• Ambition, growth
• Methods, plans
• Business, money
How should I build a
     startup?
Some typical
approaches that don’t
       work
1. First, write a business
           plan...
2. Raise lots of money
and then figure it out
3. Plan it, build it and
    they will come
4. Get lots of users and
figure the rest out later
5. Don’t spend anything
         at all.
A better method...
     “Lean”
Lean is not...

• Cheap
• Rigid
• Limited to simple ideas
• The magic key to success
Lean is...

• A method to organise the chaos
• Less waste
• Less risk
• More learning
• A common language
The fundamental
principle of “Lean”
• A business is there to achieve a purpose
• Building things people don’t need is waste
• Building large things that people don’t need
  is large waste
• You have no idea what you’re doing
• You have no idea what to build
• A business is there to achieve a purpose
• Building things people don’t need is waste
• Building large things that people don’t need
  is large waste
• You have no idea what you’re doing
• You have no idea what to build
• A business is there to achieve a purpose
• Building things people don’t need is waste
• Building large things that people don’t need
  is large waste
• You have no idea what you’re doing
• You have no idea what to build
• A business is there to achieve a purpose
• Building things people don’t need is waste
• Building large things that people don’t need
  is large waste
• You have no idea what you’re doing
• You have no idea what to build
• A business is there to achieve a purpose
• Building things people don’t need is waste
• Building large things that people don’t need
  is large waste
• You have no idea what you’re doing
• You have no idea what to build
Sounds hard!
The “Lean” approach:


Build the smallest, easiest, smartest thing that
teaches you what you need to learn
The “Lean” approach:


Build the smallest, easiest, smartest thing that
teaches you what you need to learn
What do you need to
      learn?
Do people want it?
Can I sell it?
Can I build it?
A startup plan

1. Do people want it?
2. Can I sell it?
3. Can I build it?
The “Lean” approach:


Build the smallest, easiest, smartest
thing that teaches you what you need to
learn
Minimum Viable
   Product
Minimum Viable
         Product
• Landing page
• Paper prototype
• Presentation/pitch
• Anything that enables you to learn!
•
Minimum Viable
         Product
• Landing page
• Paper prototype
• Presentation/pitch
• Anything that enables you to learn!
•
Minimum Viable
         Product
• Landing page
• Paper prototype
• Presentation/pitch
• Anything that enables you to learn!
•
Minimum Viable
         Product
• Landing page
• Paper prototype
• Presentation/pitch
• (Fake) demo video
• “Concierge MVP”
• Anything that enables you to learn!
Minimum Viable
         Product
• Landing page
• Paper prototype
• Presentation/pitch
• (Fake) demo video
• “Concierge MVP”
• Anything that enables you to learn!
Minimum Viable
         Product
• Landing page
• Paper prototype
• Presentation/pitch
• (Fake) demo video
• “Concierge MVP”
• Anything that enables you to learn!
MVP


• MVP is not a crappy version of the product.
• MVP is driven by the questions you need
  answered.
The Lean Cycle
The Lean Cycle
                (backwards)

                              Experiment
Hypothesis
                   Text




                  Metric
Lean Toolkit
Metrics
Up and to the right...
Vanity metrics

• User signups
• Traffic
• Retention rate
• Any metric in a vacuum
Good metrics

• Mostly: A/B test results
• Cohort breakdowns
• Retention rates over time
• Activity stream
• Any metric that’s actionable
Actionable?


• Must be related to the key engines of your
  business...
Engines:
value and growth
Engine of value

• How much value is your startup delivering?
• Is it enough to be worth paying for?
• Do people perceive that and agree?
Engine of growth

• How does your startup acquire new
  customers?
 • Paid
 • Viral
 • Sticky
Engine of growth

• How does your startup acquire new
  customers?
 • Paid (CAC & LTV)
 • Viral (Viral Coefficient)
 • Sticky (Retention rate)
Actionable Metrics


• Actionable metrics are the ones which lead
  to a change which you know will impact
  your key drivers.
“Innovation
Accounting”
Lean reporting


• If you only report usage/revenue, that’s
  what you’ll be judged on
• Track validated learning instead
Pivots
(hot buzzword alert)
Experiment failed...
      what now?
• Why did it fail? Which assumption was
  wrong?
• Can the assumption be tweaked, or does it
  need to be thrown out?
• How can we rework the business model
  now we know that we know this?
Experiments
      succeeded, but...

• If it’s not working well enough to build a
  sustainable business, it’s not working,
  period.
• Zoom-in pivot: single feature becomes
  the whole product

• Zoom-out pivot: the product becomes
  a feature of a larger product
• Customer segment pivot: some
  customers like us, but not the ones initially
  targeted

• Customer need pivot: the product
  doesn’t solve a big enough problem for our
  customers
• Business architecture pivot: low
  margin, high volume, vs. high margin, low
  volume

• Value capture pivot: change the way
  you monetise
But... don’t abuse pivots.
Let’s recap...
Startups are
experiments
Test critical things as
 quickly as possible
Work back from what
     you want to test...
                      Experiment
Hypothesis
              Text




             Metric
Actionable metrics, not
    vanity metrics
Report on learning
    progress
Pivot when
assumptions are wrong
Lean is just a method
      Be smart
     Get advice
Where to go from
         here...
•   “The Lean Startup” - Eric Ries

•   “Running Lean” - Ash Maurya

•   “The entrepreneur’s guide to customer development” -
    Brant Cooper & Patrick Vlaskovits

•   Numerous blogs online...

•   Mentors...

•   EXPERIENCE!

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Lean Startup talk at Business Bootcamp, Brunel

  • 1. Lean Startup An overview
  • 3. Disclaimer • No silver bullets • No substitute for experience • Just one tool • Not the whole tool
  • 4. Disclaimer • No silver bullets • No substitute for experience • Just one tool • Not the whole tool
  • 5. Disclaimer • No silver bullets • No substitute for experience • Just one tool • Not the whole tool
  • 6. Disclaimer • No silver bullets • No substitute for experience • Just one tool • Not the whole tool
  • 8. What is a startup?
  • 9. What is a startup? “The act or fact of starting something; a setting in motion.” -Dictionary (useless)
  • 10. What is a startup? “Startups are fresh, new companies trying to do cool stuff.” -Instinctive (still mostly useless)
  • 11. What is a startup? “A startup is an organization formed to search for a repeatable and scalable business model.” -Steve Blank
  • 12. What is a startup? “A startup is a human institution designed to deliver a new product or service under conditions of extreme uncertainty.” -Eric Ries
  • 13. What is a startup? “...essentially a startup is a new business designed for scale.” “A startup is a small company that takes on a hard technical problem.” -Paul Graham
  • 14. What is a startup? “A startup is a business which has ambitions and plans to grow by a large factor over the next few years.” -Me!
  • 15. Key points • Uncertainty, search, difficulty • Ambition, growth • Methods, plans • Business, money
  • 16. How should I build a startup?
  • 18. 1. First, write a business plan...
  • 19. 2. Raise lots of money and then figure it out
  • 20. 3. Plan it, build it and they will come
  • 21. 4. Get lots of users and figure the rest out later
  • 22. 5. Don’t spend anything at all.
  • 23. A better method... “Lean”
  • 24. Lean is not... • Cheap • Rigid • Limited to simple ideas • The magic key to success
  • 25. Lean is... • A method to organise the chaos • Less waste • Less risk • More learning • A common language
  • 27. • A business is there to achieve a purpose • Building things people don’t need is waste • Building large things that people don’t need is large waste • You have no idea what you’re doing • You have no idea what to build
  • 28. • A business is there to achieve a purpose • Building things people don’t need is waste • Building large things that people don’t need is large waste • You have no idea what you’re doing • You have no idea what to build
  • 29. • A business is there to achieve a purpose • Building things people don’t need is waste • Building large things that people don’t need is large waste • You have no idea what you’re doing • You have no idea what to build
  • 30. • A business is there to achieve a purpose • Building things people don’t need is waste • Building large things that people don’t need is large waste • You have no idea what you’re doing • You have no idea what to build
  • 31. • A business is there to achieve a purpose • Building things people don’t need is waste • Building large things that people don’t need is large waste • You have no idea what you’re doing • You have no idea what to build
  • 33. The “Lean” approach: Build the smallest, easiest, smartest thing that teaches you what you need to learn
  • 34. The “Lean” approach: Build the smallest, easiest, smartest thing that teaches you what you need to learn
  • 35. What do you need to learn?
  • 37. Can I sell it?
  • 38. Can I build it?
  • 39. A startup plan 1. Do people want it? 2. Can I sell it? 3. Can I build it?
  • 40.
  • 41. The “Lean” approach: Build the smallest, easiest, smartest thing that teaches you what you need to learn
  • 42. Minimum Viable Product
  • 43. Minimum Viable Product • Landing page • Paper prototype • Presentation/pitch • Anything that enables you to learn! •
  • 44. Minimum Viable Product • Landing page • Paper prototype • Presentation/pitch • Anything that enables you to learn! •
  • 45. Minimum Viable Product • Landing page • Paper prototype • Presentation/pitch • Anything that enables you to learn! •
  • 46. Minimum Viable Product • Landing page • Paper prototype • Presentation/pitch • (Fake) demo video • “Concierge MVP” • Anything that enables you to learn!
  • 47. Minimum Viable Product • Landing page • Paper prototype • Presentation/pitch • (Fake) demo video • “Concierge MVP” • Anything that enables you to learn!
  • 48. Minimum Viable Product • Landing page • Paper prototype • Presentation/pitch • (Fake) demo video • “Concierge MVP” • Anything that enables you to learn!
  • 49. MVP • MVP is not a crappy version of the product. • MVP is driven by the questions you need answered.
  • 51. The Lean Cycle (backwards) Experiment Hypothesis Text Metric
  • 54.
  • 55.
  • 56.
  • 57.
  • 58. Up and to the right...
  • 59. Vanity metrics • User signups • Traffic • Retention rate • Any metric in a vacuum
  • 60. Good metrics • Mostly: A/B test results • Cohort breakdowns • Retention rates over time • Activity stream • Any metric that’s actionable
  • 61. Actionable? • Must be related to the key engines of your business...
  • 63. Engine of value • How much value is your startup delivering? • Is it enough to be worth paying for? • Do people perceive that and agree?
  • 64. Engine of growth • How does your startup acquire new customers? • Paid • Viral • Sticky
  • 65. Engine of growth • How does your startup acquire new customers? • Paid (CAC & LTV) • Viral (Viral Coefficient) • Sticky (Retention rate)
  • 66. Actionable Metrics • Actionable metrics are the ones which lead to a change which you know will impact your key drivers.
  • 68. Lean reporting • If you only report usage/revenue, that’s what you’ll be judged on • Track validated learning instead
  • 70. Experiment failed... what now? • Why did it fail? Which assumption was wrong? • Can the assumption be tweaked, or does it need to be thrown out? • How can we rework the business model now we know that we know this?
  • 71. Experiments succeeded, but... • If it’s not working well enough to build a sustainable business, it’s not working, period.
  • 72. • Zoom-in pivot: single feature becomes the whole product • Zoom-out pivot: the product becomes a feature of a larger product
  • 73. • Customer segment pivot: some customers like us, but not the ones initially targeted • Customer need pivot: the product doesn’t solve a big enough problem for our customers
  • 74. • Business architecture pivot: low margin, high volume, vs. high margin, low volume • Value capture pivot: change the way you monetise
  • 78. Test critical things as quickly as possible
  • 79. Work back from what you want to test... Experiment Hypothesis Text Metric
  • 80. Actionable metrics, not vanity metrics
  • 81. Report on learning progress
  • 83. Lean is just a method Be smart Get advice
  • 84. Where to go from here... • “The Lean Startup” - Eric Ries • “Running Lean” - Ash Maurya • “The entrepreneur’s guide to customer development” - Brant Cooper & Patrick Vlaskovits • Numerous blogs online... • Mentors... • EXPERIENCE!