A presentation during ZMT training

1. May our journey of learning is
blessed by Him the Most Gracious &
Most Merciful

2. Communication
& Safety
Precautions
Prepared for:
Unit Latihan Khidmat
Masyarakat (ULKM),
Zagazig Medical Team (ZMT)

3. Communication
Index of this slot:
 Method of Communications
 Conditions of Delivery
 Importance in Medical Field
 Improving this skills

5. Methods of Deliver
 Verbal:
 Writing
 Saying (speech)
 Sign Language
 Non-verbal:
 Intentional → Body Gestures (Body Language)
 Unconscious → Facial Expressions
 Vocal Characteristics → Pitch, Volume, Rate, Pauses
Clarify Listen Encourage Appreciate Reassure

7. Speech Delivering
Speaker Audience
Content

9. Importance
 Acceptance (Trust)
 Good History Taking
(Accuracy)
5 sense from the
patient during
examinations
 Q&A about the
condition

10. How to Improve
A) Background knowledge :
1. History taking (personal, c/o, present, past, family)
2. Information about diseases
3. Information about procedures
4. Information about preventive measures & treatments
B) Public Speaking (practice):
1. How can we deliver if we don’t know how?
2. Will it be effective just by mentioning few?
3. Know how to attract attention of the listener
4. Language of conduct & vocals characters to break any
barrier of understanding

12. Safety Precautions
INDEX OF THIS SLOT:
 For whom it may concern?
 What are the hazards we could be
encountered with?
 Preventive measures

13. Whom it may concern
During Medical Check-up Procedures
Healthcare Healthcare
Seeker Provider

14. Needle-stick injury
The risk of infection following a needle-stick injury with needle from an
infected source patient is ~ 0.3% for HIV, 3% for hepatitis C and 6-30%
for hepatitis B. An effective response to occupational exposure to
blood or other body fluids involves the following:
 Development guidelines
outlining the first aid required,
reporting mechanism and
procedure to be followed for
post-exposure prophylaxis and
follow-up testing
 Dissemination of guidelines
 Information, education and
communication
 Provision of support and
counseling
 Where possible and indicated,
provision of post-exposure
prophylactic medication
 Analyze reported cases of
exposure to improve practices

15. Checklist
Universal precautions
 Hand washing after any direct contact with
patients
 Safe collection and disposal of sharps
 Gloves for contact with body fluids, non-intact
skin and mucous membranes
 Wearing a mask, eye protection and a gown if
blood or other body fluids might splash
 Covering cuts and abrasions
 Cleaning up spills of blood and other body fluids
 Safe system for hospital waste management and
disposal

18. Hand Sanitizers

20. Preventive Measures
Examiner Precautions Knowledge
Blood
borne
Contact
Air borne
(droplet)

21. Take Care During

22. Concerning with:
Patients Precautions
To ensure safety in
form of:
 Confidence &
Confidentiality
 Current condition
 Procedures done
 Preventive &
Treatment Plans

24. ... It was narrated from 'Amr bin Shu'aib, from his father that his
grandfather said: "the Messenger of Allah said: 'Whoever
practices medicine when he is not known for that, he is
liable.(Daif) ...

25. "Teaching should be such that
what is offered is perceived as a
valuable gift and not as a hard
duty." - Albert Einstein