This document summarizes the results of a survey of over 3,000 organizations across 29 countries about their cloud usage. The key findings were that most organizations have embraced cloud services like email management, backup/storage and security management. However, success requires avoiding hidden costs of cloud like rogue implementations, backup/recovery issues, inefficient storage, compliance issues, eDiscovery issues, and data in motion security issues. The document provides details on the prevalence and challenges of these hidden cloud costs and recommends focusing policies on information governance and using platform-agnostic tools to help mitigate these risks.

1. 2013

2. METHODOLOGY
ReRezsurveyed3,236globalorganizations
across29countries
NorthAmerica (2countries)
UnitedStates 102
Canada 100
LatinAmerica (9countries)
Mexico 110
Brazil 102
OLAM 100
EMEA (5countries)
UnitedKingdom 204
Germany 201
France 202
Italy 201
SouthAfrica 101
APJ (13countries)
China 204
Japan 301
Australia/NewZealand 200
India 201
Singapore 150
SouthKorea 100
HongKong 103
Malaysia 150
Taiwan 103
Thailand 100
Philippines 101
Indonesia 100

3. KEYFINDINGS
1. Organizations havefully embracedcloud
2. Success requires avoiding cloud’s “hiddencosts”
• Roguecloudimplementations
• Cloudbackupandrecoveryissues
• Inefficientcloudstorage
• Cloudcomplianceissues
• CloudeDiscoveryissues
• Clouddatainmotionissues(SSLmanagement)

4. ORGANIZATIONSHAVEFULLYEMBRACEDCLOUD
89%oforganizationsare
areatleastdiscussing cloud
93%oforganizationsare
areatleastdiscussing cloudservices
Emailmanagementorsecurity
Cloudbackuporstorage
Securitymanagement
Topcloudservicesdiscussed

5. ROGUECLOUDISSUES
Toproguecloudissues:
Security,dataprotection,lossof
confidentialinformation
Howisthefrequencyofrogue
cloudprojectschangingovertime:
77%haveseenroguecloudissues
withinpast12months

6. CLOUDBACKUPANDRECOVERYISSUES
61%usethreeormoresolutionsto
back-upphysical,virtualandclouddata
43%havelostdatainthecloudand
hadtorecoverfrombackups
68%haveexperiencedarecovery failureinthecloud
Only32%rateclouddatarecoveryasfast
22%estimate3+daystorecoverclouddata
Haveyoueverhadarecoveryfailureinthe
cloud?Inotherwords,haveyouevertriedto
restorelostdataonlytofindyourbackupor
archivedidnotwork?

7. Cloudstorageutilizationis17%
49%sayverylittleoftheircloud
datahasbeendeduplicated
32%saymovingcloudfor
storagetieringiscumbersome
INEFFICIENTCLOUDSTORAGE
Whatisthestatusofthedatayoustore
inthecloudintermsofduplication:

8. CLOUDCOMPLIANCEISSUES
Thelevelofconcernaboutabilitytoaccomplishthesetasks:
23%finedforprivacyviolationsinthecloud

9. CLOUDeDISCOVERYISSUES
34%havehadeDiscoveryrequestsforclouddata

10. CLOUDDATAINMOTIONISSUES
Only 40%aresurecloud-partner’s
certificatescomplywithinternalstandards
Only 27%saymanagingSSL
certificatesrelatedtocloudiseasy

11. RECOMMENDATIONS:MITIGATINGHIDDENCOSTSOFCLOUD
1. Focuspoliciesoninformationandpeople,nottechnologiesorplatforms
2. Educate,monitorandenforcepolicies
3. Embracetoolsthatareplatformagnostic
4. Deduplicatedatainthecloud