1. Serene telecom
- keep in touch
“for
your perfect
communication”

2. Introduction
TAHIA ASAD- PROMOTIONAL EXECUTIVE
RAFIQUL HAQUE- TECHNICAL EXECUTIVE
GAZI SHAFIQUL ISLAM- PROMOTIONAL EXECUTIVE
EFFAT SHARMIN- SALES EXECUTIVE

3. About us
We are a sister concern of t- mobile
and its been 3 years we have come to
Bangladesh. We are aware that there
is a huge competition in the market
of telecoms and so we seek to make
ourselves different in the market by
giving the corporate people our first
priority and give them not only
satisfaction but delight in using our
telecom.

4. About us
MISSION- our mission is to serve our customer’s
need by providing them a smooth, flexible and
desirable communication customer service
program and make sure this communication
system is economically affordable.
Vision- we have only one vision; that is to make
sure every citizen in Bangladesh is a serene
telecom user one day.

5. About us
INDUSTRIES WE HAVE SERVED UPTILL NOW:
 PARTEX GROUP
 PRAN- FOODS LIMITED
 ABUL KHAIR GROUP OF INDUSTRIES
For them we have designed a special package
called CORPORATO which we are now bringing
to you.

6. Survey
• Are you satisfied with the current mobile
operator?
yes 40%
No 50%
Not sure
10%

7. Survey
• What problems are you facing with your
current mobile operator?
 a) disrupting network (mainly in the
basement, lift etc.)
 b) slow internet connection, sometimes not
available
 c) nil network in the rural areas
 d) unsatisfactory customer service

8. Survey
• Do you want to change your mobile operator
if you had a better service?
yes 60%
No 35%
Not sure 5%

9. Survey
• What services do you want now?
And the answers were:
 Better network
 3G technology
 lesser call rate
 smooth and fast internet connection
 better customer service
 increase supplementary service (eg. News
updates, GPS system, call blocker)

10. WE PROMISE TO BRING AN END TO THESE
PROBLEMS!

11. Positioning

12. Network
 We have established more than 10,000 base stations in 3
years, we have at least 5 base stations in every thana of the
country
 We always gather customer feedback to make our network
better
 We traffic data through fiber optic cable and the transmission
is done by DWDM system

13. Network
What is DWDM?
Dense Wavelength Division Multiplexing. A
core technology in an optical transport
network. The essential components of DWDM
can be classified by:
 Converts different wavelength into one
 Up to 80 separate wavelengths can be
transmitted on single optical fiber
 Can carry 2.5 billion bits/sec

14. Network
IN- BUILDING SOLUTION (IBS)
For uninterrupted service we have initiated IBS
which will provide network everywhere

15. Convenience
We will provide our respectable customers with
the utmost convenience.
PROCESS:
 Assign a KAM (key accounts manager) for the
first two months in case you receive any
inconvenience.
 Update our database with your required info
within that time.

16. Convenience
Number:
 No need to worry regarding your previous
number and all your important contacts!
 Only the first 5 digits will start with 01234
 The rest 6 digits are your choice! =D
 Example: Your new number will be 01234xxxxxx
XXXXX= the last 6 digits of your previous
number, a number of your choice, or a new
number of our choice; whichever way you want it
to be!

17. Convenience
Service charge (CALL RATE)
NAME EXCLUDING VAT INCLUDING VAT
SERENE TO SERENE 65 paisa/ min 75 paisa / min
SERENE TO OTHER 87 paisa/ min 1 taka/ min
OPERATOR
WITHIN CORPORATO 25 paisa/ min 29 paisa/ min

18. Convenience
We have divided our SMS packages into three smart
packages. User can choose a package according to their
convenience:
 Flat rate package- 50p/SMS
 SMS mania package- 35p/SMS
 Call mania package-60p/SMS
 MMS- 1.25/mms for 1000kb
 Voice SMS- 1.5tk/SMS
 International SMS- it will vary from country to country.
 International MMS- you can send MMS to people outside
of the country

19. Convenience
INTERNET CHARGE
 we will charge 1.5 paisa per kilobyte
 Surfing BEXIMCO website by our internet package
will be completely free
 Favorite websites will be charged at a lower rate
 We also promise a fast internet connection.

20. Convenience
ROAMING- we have roaming facilities in 239 countries of the world!
Benefits of serene international roaming:
 Same number worldwide: contacts will be able to reach you wherever you
are.
 GPRS roaming: same serene internet service and serving system worldwide.
 Maritime roaming: you can use your own mobile while cruising over oceans.
 SMS roaming: want to control roaming costs? we have a cost effective
solution for you called SMS roaming
 safe arrival SMS: you can inform your friends, colleagues and family about
your safe landing in a convenient and cost effective way using our safe arrival
SMS.
 Currency (exchange rate) information: you can get exchange rate for major
currencies, and even can convert any amount of major currencies to bd taka.
 No extra monthly charge: no additional monthly charge for availing roaming
facility.

21. Convenience
Bonus
 the amount you talk via serene during
weekends, you get a 20% bonus of that
amount the following Sunday!

22. After sales service
We have taken a vow to provide the best
service in the history of mobile telecom!
• To reduce the hassle of our customers we
have appointed one of our employees to deal
with your problems 24/7.
• This person is specially trained to deal with
corporate problems.

23. After sales service
• Whenever you buy Corporato, you will have a
membership in the following places and get 10% discount
:
1) Square hospital
2)Bashundhara convention center
3)Bashundhara cineplex
4)Admission in officer’s club
5)Kurmitola golf club
6)Steakhouse
7)Bashundhara Gold’s gym
8)Pink city and Shopper’s world

24. After sales service
Alerts: for the convenience of the customers, we have
provided some alerts!
1) Stock alerts
2) Namaaz alerts
3) News alerts (including sports)
4) Missed call alerts
5) Special service alerts
6) Credit usage alerts

25. After sales service
Supplementary services:
1) Phone memory backup
2) GPS system
3) Mobile tracker
4) Health line
5) Online ticket booking:
 Travel (bus, airlines, train)
 Entertainment (concerts, sports
events)

26. After sales service
Supplementary service:
6)Online banking
7)Conference system (up to 6 people)
8) VIP checking in the airlines
9) Paying utility bills
10) Call divert
11) Yellow pages
12) Mobile radio
13) Push mail
14) Business SMS broadcast

27. After sales service
Customer service center:
We have customer service centers all through the country (61
districts in total). CORPORATO owners will have the highest
priority. They wont have to stand in the queue!
 our relationship manager will instantly attend to all
your inquiries including the following:
 product information
 subscription and information on value added service
 clarification of bill
 replacement of lost/broken/stolen sim card
 change of subscription type- package migration
 coverage information
 handset information

28. Conclusion
Its not only about business, its also about
building relationships.
At the end, we can say that we:
 will provide the best service a telecom can
offer,
 and we will be the first telecom to provide
the revolution in the communication system.
That is the 3G technology in Bangladesh
which will gift you with video
calling, conferencing and other interesting
options.

29. Conclusion
We can say that we have the best network
which consists of IBS and fiber optic. In our
convenience section, we have tried our best to
provide you with the best offer that can ever
come to you and our first priority was always
the after sales service. Our main focus is to give
our beloved customers with a happy
communication service.

30. Now would you choose another telecom for
YOUR business before Corporato?