En3405 i web web manager user manual

IWeb Web Manager User Manual EN3405
 Imaxel lab SL, 2005-2012 2
History
Date Doc version Description Author
03.03.2010 1.0 Created by Albert Luque
20.09.2010 1.1 Last update Albert Luque

 Imaxel lab SL, 2005-2012 3
Table of contents
INDEX
INDEX 3
Chapter 1: Introduction 4
Requisites ........................................................................................................................................4
Access to IWeb Web Manager ........................................................................................................4
Chapter 2: Setting up Laboratory data 5
Manage Laboratories.......................................................................................................................5
Chapter 3: Setting up Dealer data 7
Manage Dealers...............................................................................................................................7
Edit Payment Methods....................................................................................................................8
Edit Delivery Methods...................................................................................................................10
Pick Points Administration.............................................................................................................11
Promotions Administration ...........................................................................................................12
Chapter 4: Managing Products and Prices 15
View products................................................................................................................................15
Manage Albums.............................................................................................................................16
Manage Compositions...................................................................................................................18
Manage Gifts .................................................................................................................................18
Manage Prints................................................................................................................................19
Prices Administration ....................................................................................................................19
Collections Administration ............................................................................................................26
Chapter 5: Managing Customers 29
Create / Delete / Edit Customers ..................................................................................................29
Chapter 6: Communication options 31
Legal Conditions ............................................................................................................................31
E-mails Texts..................................................................................................................................31
Chapter 7: Account options 33
Chapter 8: Troubleshooting 34
Configure Internet Explorer 8 to upload product templates ........................................................34

 Imaxel lab SL, 2005-2012 4
Chapter 1: Introduction
IWeb Web Manager is part of a complete web-based solution that provides full control to the
laboratories to manage all the production workflow, from the IWeb interface to the automated order
process and delivery to the customer. IWeb Web Manager manages the production of IWeb, a web
application distributed by the laboratory and created to raise the productivity, giving to the user
multiple ways to order thousand of products online.
Requisites
Since Remote Manager is stored in a web server, only a broadband internet connection and an
internet browser is necessary to access the Remote Manager web interface. Actually, the following
browsers are compatible with Remote Manager:
 Internet Explorer 7 and above.
 Mozilla Firefox (it may require additional plug-ins such IE Tab and IE View).
Note If you are using Internet Explorer 8 to upload product templates, see Configure Internet
Explorer 8 to upload product templates.
Access to IWeb Web Manager
Access to Remote Manager through the URL address provided by your dealer and login into IWeb Web
Manager. User login and password will be also provided with the URL address:

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Chapter 2: Setting up Laboratory data
A laboratory is the top level of the production inside the platform. One laboratory can have several
dealers and share all his products between them. The laboratory menu set general options such
configuring an e-mail address to receive orders confirmation, the IWeb FTP sending address, or the
SMTP configuration used for sending e-mails.
Manage Laboratories
To edit laboratory data:
 Click on Modify to setup the laboratory options.
 Once you have entered all required data, click on Submit.
Name Main name of the laboratory or the production center. This name must be provided to Imaxel
together with the project definition and cannot be changed.
E-mail E-mail address for the laboratory where the order confirmation e-mail will be sent. Three
notification e-mail options are available when an order is sent through internet: one for the

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laboratory, one for each dealer and one that is automatically sent to the end user.
Ftp Address Not used for IWEB since the orders are stored directly on the server. Please leave blank.
Ftp login Leave blank.
Ftp password Leave blank.
Repeat ftp password Leave blank.
Ftp port Leave blank.
Banner Allows uploading a banner or logotype with your corporative image to be shown at the top
right of the window when entering in to the administration panel. This image must be a .jpg image
with size 60x600px.
SMTP host SMTP address for sending e-mails. This account will be used by the system to send the
order confirmation e-mails to the configured address in Laboratory and Dealer sections, and the e-mail
specified by the customer when sending the order.
SMTP user SMTP server username.
SMTP password SMTP user password.
Repeat SMTP password For security reasons, retype the user account password. If the tow passwords
doesn´t match, changes will not be saved.
SMTP SASL mechanism Select between the available authentication mechanisms: Login or CramMD5.
Contact your ISP provider if you´re not sure about which of them is supported for your SMTP account.

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Chapter 3: Setting up Dealer data
The concept of Dealer, also known as Shop, is applied to all software associated to a laboratory. In this
case, each dealer represents a customized IWeb. For example, a laboratory with three dealers can
offer to each dealer a corporative IWeb with its own logotype, prices and catalog. It means that each
dealer can use the laboratory resources in different ways.
In all cases, the laboratory is able to cover its customer´s needs, delivering a customized IWeb
interface for each one, and setting up different products and prices collection for all of them.
Manage Dealers
Since each dealer represents a different IWeb instance, the number of dealers for the laboratory is
defined in the project definition and integrated by Imaxel. New dealers cannot be created by the
laboratory.
To edit an existing dealer:
 Select one of the available dealers.
 Click on the top left row square to open the details panel.
 Configure the available options and click OK, and then click on Submit.
Note Just after clicking OK, the page needs be automatically reloaded. Wait few second until the page
refresh, and then click on Submit.

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Laboratory Laboratory where the shop belongs. Usually only one laboratory exists per client.
Code Internal system ID. Just for administrative purposes.
Name Name used to identify the shop / software.
Chain´s name Name used to identify a chain store.
Address Physical address of the shop or main office.
Postal code Postal code of the shop or main office.
City City of the shop or main office.
Province Province of the shop or main office.
Country Country of the shop or main office.
Contact´s name Name of the person in charge.
Contact´s surname Surname of the person in charge.
Telephone number Contact telephone number.
Mobile number Contact mobile phone number.
E-mail Contact e-mail address for the dealer. A copy of each order will be sent to this address as well
as for the laboratory.
Route code Code assigned for shipment management purposes. If you do not plan to use it, leave
blank .
Edit Payment Methods
The Payment Methods administration allows configuring multiple payment methods. Some are simple
like the payment with CD that gives the user the option to save the order in a CD or DVD and deliver it
to the shop, also called Pick Point, or other more complexes like the integration of the desired
payment gateways.
Note The available payment methods will depend of the project specifications.
Payment by account The customer pays the order through bank transfer to the bank account
indicated by the laboratory. The laboratory checks manually the bank account and processes the paid
orders.
Payment by CD The customer can save the order to a CD, DVD or USB device and bring it to the shop
(Pick point) to be processed through a kiosk. The images are encrypted; therefore the order can only
be processed by the same dealer.
Payment by card The customer is given with a username and account. A balance is set for the
customer and the cost of each order is deducted from that balance. When the cost of the order is
higher than the balance, it is not possible to send the order. You can specify a credit limit to avoid the
customer to send orders for a higher amount, but unlimited orders can be sent below this value. See
Managing Customers for more details.
Cash payment Used when only payment at the shop must be allowed. In this case, the Restrict send
option must be activated.
Payment by credit card Uses the payment gateway implemented for the project. Actually the system
supports the most used payment gateways. The payment gateway configuration data must be
provided to Imaxel within the project definition in order to integrate it.
Payment on account Allows sending an order using a user and a password configured in the
Customers menu. Useful if you want to bill your customers monthly, for example. You can specify a
credit limit to avoid the customer to send orders for a higher amount, but unlimited orders can be sent
below this value. Balance is not taken in account with this method. Later, the laboratory can generate

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a report to bill the customer. See Managing Customers for more details.
Payment on delivery The order is sent through internet and paid when received at customer home.
The Restrict pick option must be activated.
Payment on receive The order is paid when is picked up at the shop. An order amount limit can be
set.
To add a new payment method:
 Click on Add… Payment method. A new empty row will appear.
 Configure the desired payment method and click OK, and then click on Submit.
Payment type Select between the available payment types. This information is for administrative
purposes and is not shown to the end user.
Name Name of the payment method. It will be shown at the dropdown menu.
Instructions Gives detailed information to the customer about the payment method.
Credit Limit For the option to pick up at the shop, a limit can be set to avoid the user to send orders
higher than this value
Display sequence Set the order to display the available payment methods in the dropdown menu.
PICK / SEND Set the default delivery method: Pick at the store or send through any of the available
delivery methods.
The Payment Methods administration panel also offers the following options:
Restrict send Hides for the customer the option to select a delivery method, forcing to pick up the
order at any of the available pick points.
Restrict picking Hides for the customer the option to select a pick point, forcing to select any of the
available delivery methods.
Locked Allows to lock a payment method, instead deleting it.
Load language Allows loading additional languages for the Name and Instructions of the selected

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method as follows:
Name: Enter the desired translation for the selected language
Description: Enter the desired translation for the selected language
Edit Delivery Methods
Different delivery methods can be configured. The options will be shown to the customer when
selecting delivery at home.
To add a new delivery method:
 Click on Add… Delivery Method. A new empty row will appear.
Name Short name for the delivery method.
Description Detailed instructions for the selected delivery method.
Days of delivery Time for delivery in days.
Cost Delivery cost. It will be added to the total order amount.
Currency Currency for the selected delivery method.
Track number Internal value for administrative purposes. Do not edit this field.
The Delivery Methods administration panel also offers the following options:
Locked Allows to lock a delivery method, instead deleting it.
Load language Allows loading additional languages for the Name and Instructions of the selected
method as follows:
Name: Enter the desired translation for the selected language

 Imaxel lab SL, 2005-2012 11
Description: Enter the desired translation for the selected language
Pick Points Administration
A Pick Point is a shop associated to one dealer which is able to receive the laboratory orders to be
delivered to the customer. The pick points are shown to the customer when the delivery method Pick
up at shop is selected. IWeb offers several filters to find the nearest pick point to the end user address.
Unlimited pick points can be created for each dealer.
To add a new pick point:
 Click on Add… Pick point. A new empty row will appear.
Code Shop identifier. It must be unique and must be a numerical value (0-9).
Activation code Setting up an activation code for the pick point allows you to restrict the picking to
this shop. To use this feature you must specify the ppak parameter in your IWeb website URL. If you

 Imaxel lab SL, 2005-2012 12
offer IWeb skins for other dealers, you can use the Reports feature included in Order Web Manager to
know how many orders comes from each pick point filtering by activation code. See IWEB Integration
Quick Guide document for more information.
Name Shop name.
Route code Code assigned for shipment management purposes. If you do not plan to use it, leave
blank.
Address Shop´s postal address.
Postal code Shop postal code.
City Shop city.
Province Shop province.
Country Shop country.
Telephone number Shop phone number.
Mobile number Shop mobile number.
E-mail Contact e-mail address for the shop. A copy of each order associated to this pick point will be
sent to this address as well as for the laboratory.
Cost Shop pick up cost that will be added to the total order amount when the pick point is selected by
the customer.
Currency Currency for the shop pick up cost.
Instructions Additional instructions that will be shown in IWeb under the pick point data.
The pick points administration panel also offers the following options:
Export generates a .csv report with the pick points data assigned to the selected dealer
Export Laboratory Data generates a .csv report with the dealers data of the entire laboratory.
Promotions Administration
A promotion is a tool that allows a dealer to apply discounts to the total order amount. The
promotions can be assigned to the desired pick points and its use can be limited to a certain number of
times. Also starting and finishing dates can be defined for each promotion.
There are two different types of promotion:
Total discount Applies a total discount to the total order amount.
Total discount percentage Applies a discount based on percentage to the total order amount.
To add a new promotion:
 Click on Add… Promotion. A new empty row will appear.
 Configure the desired promotion type and click OK, and then click on Submit.

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Promotion type Select between the available promotion types.
Promotion description Short description of the promotion.
Promotion percentage (%) Enter the promotion amount or percentage. The promotion type selected
above, will be applied.
Promotion start date Start date for the new promotion.
Promotion end date End date for the new promotion.
The promotions administration panel also offers the following options:
Check customer mail If this option is enabled, the customer e-mail is checked to avoid using the
promotion codes associated to that promotion more than once. If the option is disabled, the
promotions can be applied unlimited times by all customers.
Once you have created your promotion, unlimited promotion codes can be created under each
promotion type. A promotion code can be assigned to a specific pick point as well as define the times
that the promotion can be used.
To add a new promotion code:
 Choose one of the existing promotions and click the Add promotion code button located at the end
of the row.
 The Promotion Codes administration panel will open.
 Click on Add… Promotion code. A new empty row will appear.
 Configure the promotion code data and click OK, and then click on Submit.

 Imaxel lab SL, 2005-2012 14
Promotion code Name of the promotion code that will be given to the customer. Only
alphanumerical characters are allowed (a-z / A-Z / 0-9).
Pick point ID Allows associating a promotion code with a pick point.
Times of use Define how many times the promotion code can be used. If this value is set to zero, the
codes can be used unlimited times.
The pick points administration panel also shows the following information:
Times of use Times that the promotion code can be used.
Times used Times that the promotion code has been applied.

 Imaxel lab SL, 2005-2012 15
Chapter 4: Managing Products and Prices
Manage products and prices is one of the most interesting features of Remote Manager because gives
to the laboratory the ability to create their own products and share them with different dealers in a
centralized way. The changes done in the products collection are automatically updated in IWeb next
time the application starts just pressing one button.
The Imaxel products format is divided in four categories or product families:
ALBUM An ALBUM is a composition containing more than one sheet. It also applies to calendars, for
example in 1 month view, where the composition uses at least 12 pages / sheets. The ALBUM products
are created with the software Imaxel Template Editor and have the extension .imaxel-af.
COMPOSITION A COMPOSITION is a single sheet product. This type of product is used when all the
workspace must be printed (photos & background) Used for example for greeting cards or table
games. COMPOSITIONS are created with the software Imaxel Template Editor and have extension
.imaxel-tf.
GIFT GIFT are also single sheet products, but they´re used when only the photos inside the
composition must be printed, like for example a t-shirt or a mug. GIFT products are created with the
software Imaxel Template Editor and have the extension .imaxel-tf.
PRINT The PRINT products doesn´t need a template since a simple xml file with the product
configuration is generated when a new print is added to Remote Manager.
Note COMPOSITIONS and GIFT products are generated in the same way by Imaxel Template Editor.
Difference is in the template configuration when saving the product and uploading it to the proper
category in Remote Manager. See Template Editor documentation for more information.
There are four basic steps that must be followed to publish a product in Remote manager:
1- Create your product – See Manage Albums, Compositions, Gift or Prints
2- Set a price for the product – See Prices administration
3- Add the product to the collection – See Collections administration
4- Export the collection – See Collections administration
View products
Offers a quick overview of all the products available for the laboratory, sort by name. This section is
only for information purposes. To see all the products inside a category, click on the arrow button
located at the top left of the row of the desired category:

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Manage Albums
The Albums catalog administration contains all the ALBUM category products. Any product containing
more than one sheet must be created in this section.
To create a new album:
 Click on Add… Album. A new empty row will appear.
 Configure the required data and click OK.
 After clicking OK, template upload will start.
 Once the upload has finished, click on Submit.
Note Depending of the template size, the page will take time to refresh after you pressed the OK
button. Please be patient and wait until the template upload has finished and the page is refreshed to
press Submit. Otherwise the template will not be uploaded correctly.

 Imaxel lab SL, 2005-2012 17
Code Product code, same than configured in the template. It must be unique and must be a
numerical value (0-9). The product code cannot start with a zero.
Note Setting up products starting with zero might cause errors in the synchronization with the Order
Lab Manager database. Please be sure that no products starting with zero are configured.
Invoice code Alphanumerical value for billing purposes. The same code can be assigned to multiple
products to create different invoicing groups.
Name Name of the product. Same than the configured in the template.
Description Short description for the product.
Detailed description Detailed description for the product. This field allows more than 255 characters.
Render mode The render mode depends directly of the laboratory production mode.
Optimization level Set the optimization level for the images. By default is set to 95% (recommended).
Min dpi Minimum resolution than an image must have to fit an acceptable quality level. Below this
value, a warning message will appear indicating that the image resolution is too low.

 Imaxel lab SL, 2005-2012 18
Rec dpi Reference dpi´s to optimize the image.
Template Select the album template to upload. The template must have .imaxe-af extension.
Thumbnail Select the thumbnail that will be shown in IWeb when navigating by the products
collection. It must be a .jpg file in RGB mode with a maximum size of 400x400px and 72dpi. If no
thumbnail is selected, the template thumbnail will be used. To know how to configure template
thumbnails, see Template editor documentation.
Paper surface Paper surface associated to the product.
Sheets min Minimum sheets allowed for the product and defined in the template.
Sheets max Maximum sheets allowed for the product and defined in the template.
Width Print width in mm. This must be the real size where the product will be printed.
Height Print height in mm. This must be the real size where the product will be printed.
Creation date Set automatically by the system when a new product is created.
Modify date Set automatically by the system when a new product is created.
Quantity to produce Only for PDF production. When several copies of a product can be produced in
the same sheet, set the number of sheets, also known Packs to produce
Cut code Only for PDF production. This value is used by some cut machines. If you don´t know how to
use it, please leave blank
Note Only alphanumerical characters are allowed (a-z / A-Z / 0-9) in the file names of templates and
thumbnails.
Manage Compositions
The Compositions catalog administration contains all the COMPOSITION category products. It groups
all the single sheet products where images and background must be printed.
To create a new composition:
 Click on Add… Composition. A new empty row will appear.
The values to create a new composition are the same than for ALBUM products excepting the sheets
quantity that is not shown here, since the product contains only one sheet.
Manage Gifts
The Gifts catalog administration contains all the GIFT category products. It groups all the single sheet
products where only images or clipping regions must be printed.
To create a new gift:

 Imaxel lab SL, 2005-2012 19
 Click on Add… Gift. A new empty row will appear.
The values to create a new composition are the same than for ALBUM products excepting the sheets
quantity that is not shown here, since the product contains only one sheet.
Manage Prints
Since PRINT products are only related with print measures, no template must be created. The process
to create prints is similar than the other categories but with some different options:
Border width Set the border width for the print. This value does not affect the image. It´s only
information data for the minilabs.
Family Print family.
To create a new print:
 Click on Add… Print. A new empty row will appear.
 Configure the required data and click OK, and then click on Submit.
Prices Administration
Remote manager offers different billing systems that can be configured on depending of the product
and the sheets quantity. Four different billing methods are available:
FIXED COST Set a fixed cost for the product.
SHEETS Bills for each sheet or copy of the product.
ADITIONAL SHEET Allows setting a fixed cost and bill also for each additional sheet. A previous fixed
cost or range is needed to configure an additional sheet cost.
RANGE Set billing by ranges of pages.
To set a price for one or more products:
 Select the product category.
 Click the Modify button.
 Select the billing mode.

 Imaxel lab SL, 2005-2012 20
 Configure the desired values for the fields From, To and Value and click Add.
 From the list below select the desired products and click on Add prices to selection.
Note Billing options may affect in different way to IWeb, Image Counter and IWeb. Please check the
related documentation to know about billing options for each application.
To edit a price for one product:
 Select a product.
 Click on Load prices.
 Delete or add the desired prices.
 From the list below select the desired products and click on Add prices to selection.
Note It is not possible to edit prices for more than one product at once
To delete a price for one or more products:
 Select one or more products.
 Click on Delete prices selection.
Note Even though a product is assigned to a collection, it will not appear at the end user application
unless it has a price
From Numerical value that indicates the start of the billing for the product, range or number of
sheets. Not necessary for fixed cost.
To Numerical value that indicates the end of the billing for the product, range or number of sheets.
Not necessary for fixed cost.

 Imaxel lab SL, 2005-2012 21
Value Numerical value for the amount without currency symbol.
Billing Select between the available billing modes.
Setting up prices for PRINT products
PRINT products can be billed by SHEETS or by RANGE:
 By sheets Billing for each sheet or copy.
Example Setting a price of 0,30€ from 1 to 20, price for 15 prints will be 15*03 = 4,5€
 By range Billing for specified ranges, no matter how many prints are ordered.
Example Setting a price of 15€ for a range from 1 to 50 no matter how many prints we order
between 1 and 50, price will be 15€
Setting up prices for COMPOSITION products
COMPOSITION products can be billed by SHEETS, by RANGE and by FIXED COST, although behaviour
for SHEETS and RANGE is exactly the same:

 Imaxel lab SL, 2005-2012 22
 By sheets Set a price per unit variable on depending of the quantity. Several sheets ranges can be
created.
Example Setting three sheets ranges of 15€ from 1 to 100 units, 14,5€ from 101 to 200 units and 12€
from 201 to 500, the price per unit for a 150 units order will be 150*14,5 = 2.175€
 By range Set a price per unit variable on depending of the quantity. Several ranges can be
created.
Example Setting three ranges of 15€ from 1 to 100 units, 14,5€ from 101 to 200 units and 12€ from
201 to 500, the price per unit for a 150 units order will be 150*14,5 = 2.175€
 By fixed cost A fixed cost for each sheet.
Example A fixed cost of 30€ for each copy of the composition:

 Imaxel lab SL, 2005-2012 23
Setting up prices for GIFT products
GIFT products can be billed by SHEETS, by RANGE and by FIXED COST, although behaviour for SHEETS
and RANGE is exactly the same:
 By sheets Set a price per unit variable on depending of the quantity. Several sheets ranges can be
created.
Example Setting three sheets ranges of 15€ from 1 to 100 units, 14,5€ from 101 to 200 units and 12€
from 201 to 500, the price per unit for a 150 units order will be 150*14,5 = 2.175€
 By range Set a price per unit variable on depending of the quantity. Several ranges can be
created.
Example Setting three ranges of 15€ from 1 to 100 units, 14,5€ from 101 to 200 units and 12€ from
201 to 500, the price per unit for a 150 units order will be 150*14,5 = 2.175€

 Imaxel lab SL, 2005-2012 24
 By fixed cost A fixed cost for each sheet.
Example A fixed cost of 30€ for each copy of the gift:
Setting up prices for ALBUM products
ALBUM products can be billed by any of the four existing billing modes.
Note Remember that special sheets are included as normal sheets; therefore a 10 sheets album +
cover will count as 11 sheets.
By sheets Each sheet within a range has a fixed price per unit. When the next range is reached, the
configured price per sheet is applied.
Example Setting three sheet ranges of 1€ from 1 to 10 sheets, 0,90€ from 11 to 20 sheets and 0,75€
from 21 to 50 sheets, an album containing 45 sheets will cost 45*0,75 = 33,75€

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 By range When the number of pages of an album is inside a range, that range price is billed.
Example Setting three ranges of 20€ from 1 to 5 pages, 25€ from 6 to 10 and 30€ from 11 to 99
pages, an album containing between 6 and 10 pages, will cost 30€
 By fixed cost Set a fixed price for the album no matter any other details.
Example A fixed cost of 30€, no matter how many pages compose the album:

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 By fixed cost + additional sheet Set a fixed price for the album and bills each additional sheet on
depending of the configured range.
Example Setting a fixed cost of 20€ and an additional sheet range of 2€ from 15 to 99 sheets, when
the album enters in the range of sheet 15, it will start billing 2€ for each sheet added to the album.
Notice that it is not possible to create more additional sheets ranges. Also, remember that special
sheets (cover, lining, etc) are also considered as pages:
Collections Administration
The Collection also known as Catalog is defined as the folder and product structure that will be shown
at the end user application.
One different collection can be configured for each existing dealer containing only the desired folders,
products and prices. Each time the collection is exported all changes are updated in all customers the
next time the application starts.
To publish changes for the selected catalog:

 Imaxel lab SL, 2005-2012 27
 Make the desired changes to the products catalog.
 Click the Export button.
A message below the button will indicate that the catalog has been exported successfully:
Create folder
To create a new folder:
 Click on Create folder.
 Select the parent folder for the new folder.
 Enter the folder name, folder description (optional) and the path for the folder icon
(recommended a .jpg or .png with a maximum size of 400x400px at 72dpi)
 Click on Submit.
Modify folder
To modify a folder:
 Click on Modify folder.
 Edit the desired values.
 Click on OK.
Delete folder structure
To delete a folder structure:
 Select the desired folder.
 Click on Delete folder structure.

 Imaxel lab SL, 2005-2012 28
Note Be careful when deleting folder structures. Although you can recreate later the same folder
structure, this change cannot be undone.
Add language
To add a translation to a folder:
 Select the desired folder.
 Enter the translations for folder names and descriptions for the available languages.
Move products
To move products from the laboratory to a catalog:
 Click on Move products.
 Select on the left panel the folder where the products will be moved.
 Select from the right panel the products to move.
 Click on Move products.
Delete products
To delete products from a catalog:
 Click on Delete products.
 Select on the left panel the products that will be deleted from the collection.
 Click on Delete products.
Export
Don´t forget to export changes after any change done to the catalog. Therefore the changes will not be
updated at the end user application.

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Chapter 5: Managing Customers
A Customer is a user that owns an account to send orders directly to the laboratory using his login and
password information. These accounts are created by the laboratory for example, for trusted
customers that will be billed each few months. The customer data is retrieved by IWeb when the
customer is authenticated therefore is not needed to enter it to send an order.
Create / Delete / Edit Customers
To add a new customer:
 Enter the Create / Delete / Edit Customers menu.
 Click on Add…Customer. A new row will appear.
 Once you have entered all required data, click on OK, and then click on Submit.

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Code Set an identifier code for the customer. The code must be a numerical value and must be
unique (required).
Login User login (required).
Password User password (required).
Repeat password Repeat user password (required).
Name Customer name.
Surname Customer surname.
ID ID card number.
Company name Customer company name.
Address Customer address.
Postal code Customer postal code.
City Customer city.
Province Customer province.
Country Customer country.
Telephone number Customer phone number.
Mobile number Customer mobile number.
E-mail Customer contact e-mail.
Credit Set the limit of the sent orders. A customer cannot send an order to the laboratory if the total
amount is higher than the value configured here. Also, with this option the customer is able to send
more than one order, but the total amount of each one must be always lower than the credit value.
Balance is the total amount assigned to a customer. Each time a customer sends an order with the
Payment on account method, the amount of the order is deducted from the balance.
The customer’s administration panel also offers the following options:
Locked the checkbox located at the top right of the row, allows to lock the customer account.
Export generates a .csv report with the customer’s data of the selected dealer.
Export Laboratory Data generates a .csv report with the customer’s data of the entire laboratory.

 Imaxel lab SL, 2005-2012 31
Chapter 6: Communication options
Remote Manager offers the possibility to customize several attractive options to fit customer
corporative image in seconds. Changes done here are updated each time that the application is loaded
at the browser.
Legal Conditions
Offers the possibility to add a customized Legal Conditions text that will be shown at IWeb before the
shopping cart window:
To add your own legal conditions text:
 Click on Modify.
 Paste your legal conditions as a plain text.
E-mails Texts
Each time an order is sent through internet, the notification service sent an e-mail to the user, as well
as the laboratory and the dealer if they have an e-mail address configured. In this section the
laboratory can add a custom text that will be shown at the confirmation e-mail header.
To add your own e-mail text:

 Imaxel lab SL, 2005-2012 32
 Click on Modify.
 Paste the desired text as a plain text.

 Imaxel lab SL, 2005-2012 33
Chapter 7: Account options
My Account menu allows setting password, e-mail and default interface language to your laboratory
account. Notice that login information is shared by all Remote Manager applications. Changing your
login information in any of the Remote Manager My Account menu, will update the others:
 Order Web Manager
 IWeb Web Manager
 ICounter Web Manager
 IWeb Web manager
Name Name of the person in charge.
Language Select between the available languages for the user interface.
Group Set by Imaxel. For administrative purposes only.
Login User login. Set by Imaxel.
Old password Enter current password only if you plan to change it.
Password Enter new password.
Repeat password Repeat new password.
E-mail Contact e-mail for the person in charge.

 Imaxel lab SL, 2005-2012 34
Chapter 8: Troubleshooting
Configure Internet Explorer 8 to upload product templates
 In the menu bar select Tools / Internet Options.
 Select the General tab.
 Under Browsing history section click on Settings.
 Under Check for newer versions of stored pages select Every time I visit the webpage.
 Click OK.
 Select Security tab.
 Click on Custom level…
 Under Include local directory path when uploading files to a server select Enable.
 Click OK.

En3405 i web web manager user manual

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