Entire industries have been transformed by the new digital reality. Only a "digital" enterprise uses technology as a competitive advantage and engages with customers across all channels (web, social, mobile) in an efficient manner. Let us re-imagine and re-think strategies for a digital enterprise.

2. Within a
Business Process
Outside a
Business Process
Environment
Level of Digitization
There’s “Work” then there’s “work”

3. An Organizing Principle for Next Gen Enterprise
Systems of Record
Decision Support
SystemsofEngagement
Top Executives
Front Line Workers
 Third Parties
 Customers
 Other
 Consumer technology supports
interaction at the edge
of the ecosystem
 Systems of engagement reach into
systems of record when necessary
 Policies and rules are
pushed out to the edge
 Informed operations
and interactions
Consumerization of the Edge

4. Socializing Business Processes
Knowledge Flow
Transactions Layer Collaborative Layer Intelligence Layer
Social Tools Process Knowledge Management
Social tools as a subliminal
layer around work
place applications
Letting Social networks
solve complexity at the
right time and place
Formal KM processes
curate knowledge;
Social tools create flow
Horizontal Integration

5. Around the corner:
Digitization of the enterprise sensory space
Digitization of the Enterprise Space is inevitable
Because of advances made in consumer grade technologies.
Personalized Furniture:
Smart Polymers
Intelligent Coffee
Machines: IoT
Service Robots:
AI and Robotics

6. The future is here
Flying drones
delivering pizzas
Windmills of the
globe communicating
E-Bay launches
Pop-up stores

7. Fundamentals don’t change
Connected Data, People,
Touchpoints and Processes
are fundamentals that are
not likely to change over time.
Trends are fleeting.
Focusing on fundamentals
helps future-proof your
organization.

8. Core building blocks
These 4 are core building blocks, that come together
in different ways, to create different solutions.

9. Core building blocks
How the UK
workforce changed
their saving habits
How a US-based
Financial Services
group transformed
with self-help
How Voice of
Customer Analysis
turned around a
Popular Soap
How a telecom
giant personalizes
in-store experience

10. A digitized world
Thank you