This material was presented by Nawaf Dhubaib in HR technology summit held in Dubai in 2011. It argues, that HR role is vital in any major IT solution implementation.

1. By Nawaf Dhubaib
HR Technology MENA 2011
Nawaf.Dhubaib@Gmail.com

2.  Introduction
 Business Roles
◦ HR Function
◦ IT Function
 IT in organizational change context
◦ Perceived Organizational Support (POS)
◦ Technology Change
◦ Technology Acceptance Model (TAM)
◦ Change Management
◦ Success factors
 Conclusion

5.  IT and HR perceived rolls’ conflict symptoms:
◦ Complicated end products.
◦ Silver bullet solution perception.
◦ Best practices implementation failure.
◦ Low utilization of implemented technology.
 By Design. Not using the full potential of technology.
 By Usage. Rejection of users.
◦ Gate-keeper vs. Change agent.

6.  HR function in an organization:
◦ Business Units strategic partner.
◦ Administration.
◦ Employee advocate.
◦ Change management.

7.  IT function in an organization:
◦ Cost
◦ Agility
◦ Quality of Service
◦ Governance, Risk Management and Compliance (GRC).

8.  Perceived Organizational Support (POS) is the
way employees evaluates the future potentials of
their partnership with the organization.
 Employees will reciprocate employer’s investment
in them in terms of tangible benefits and social
rewards with efforts and loyalty.

9.  Empirical research pointed out that employees’
POS is a lead indicator of:
◦ Employee turnover.
◦ Employee engagement.
◦ Employee job satisfaction.
 Engaged employees:
◦ Are more effective in Technology acceptance and
Utilization.
◦ Less resistance to Technology change.

10.  Common technological changes:
◦ Enterprise resource planning (ERP)
◦ Customer relationship management (CRM)
◦ Wireless technology (mobility)
◦ Business process reengineering (BPR)
 Not easy!
 It is estimated that 20% of an organization's
expenditure on IT is used on products and services
that fail to achieve their intended purpose.

12.  Using Change Management steps; organizations
can improve their chances of successful
implementation of new Technology.
 Change steps:
1. Unfreeze (Communications, training and feedback)
2. Change (Implementation)
3. Re-freeze ( institutionalization the changes)

13.  Top management support
 Strong business justification for the project
 Training of employees
 Project communication
 Properly defined roles for employees
 User involvement

14.  Any implementation of new technology is
ultimately aiming to change employees’ behavior.
 A win-win cooperative relationship between
employee and employer; is a prerequisite for a
successful employee behavior change.
 Following best practices in change management
will significantly improve the successful
implementation of new Technology.