SlideShare a Scribd company logo
1 of 5
Download to read offline
Case Study: Entertainment Applications

    Customer Support; Social Media Monitoring
    The Company                The Challenges               The Buzzient Solution         The Results
    • Entertainment            • Users were putting         • Provided a way to monitor
      applications developer     comments in negative         reviews in real time        • Staffing costs
    • Millions of players        reviews                    • Buzzient Sentiment Index      reduced 75%
    • 15+ applications         • Lower review scores          provides application          while 4X
    • Millions in revenue in     were directly effecting      managers yardstick for        increase in
      2010                       downloads and usage          tracking new feature          social media
                               • In-app purchases             introductions                 analyzed
                                 decreased                  • Can respond directly to     • Average monthly
                                                              problem posts in seconds      billings/user up
                                                                                            80% in 2011
                                                                                          • Revenue growth
                                                                                            of 300%

1                                                  Buzzient.com
Case Study: Travel and Hospitality

    Customer Support; Sales
    The Company             The Challenges             The Buzzient Solution         The Results
    • Leading sightseeing   • Monitoring user          • Provided a way to monitor
      cruise company          feedback comments to       Facebook and Twitter        • Launched new
    • Hosting over 5,000      improve and reinforce      comments in real time         sub-brand.
      events and 440,000      service performance      • Buzzient Sentiment Index    • 10% increase in
      guests annually       • Up-sell post cruise        provides line of business     bookings
                              experience                 managers social
                            • Desire to calculate        customer satisfaction
                              Brand Sentiment in       • Can respond directly to
                              near real time             problem posts in seconds
                                                       • Opportunity to up-sell
                                                         based upon experience


2                                             Buzzient.com
Case Study: Global Telecommunications

    Customer Support; Social Media Monitoring, Social CRM
    The Company               The Challenges                The Buzzient Solution         The Results
    • Leading international   • Monitoring user             • Provided a way to monitor
      Telecommunications        feedback comments to          Facebook and Twitter        • Wins “Best New
      Service Provider, B2C     improve and reinforce         reviews in real time          Service” Global
      & B2B offerings 4G        service performance         • Buzzient Sentiment Index      Industry Award
      marketplace.            • Lower customer                provides line of business   • 250% growth in
    • 4G Rollout in Q3 ‘10      service costs                 managers yardstick social     4G channel
                              • Prioritization of Service     customer satisfaction       • Dramatic churn
                                Requests                    • Can respond directly to       reduction
                                                              problem posts in seconds




3                                                  Buzzient.com
Case Study: Retail

    Crisis Management; Social Media Monitoring
    The Company                  The Challenges             The Buzzient Solution         The Results
    • Leading High End           • Monitoring user          • Provided a way to monitor
      Retailer Holding             feedback comments to       Facebook and Twitter        • Able to identify
      Company                      improve and reinforce      reviews in real time          potential product
    • Multiple Brands (and         brand/promo              • Buzzient Sentiment Index      recalls weeks
      sub brands) in a variety     performance                provides line of business     earlier
      of retail categories       • Monitoring Aggregate       managers yardstick social   • Net revenues up
    • Both Online and retail       Sentiment across           customer satisfaction         5% in
      stores                       brands consistently      • Daily tracking of             challenging
                                 • Periodic Executive         promotions, sentiment         economic
                                   Reports                    and campaigns                 climate




4                                                  Buzzient.com
Case Study: Manufacturing

    Customer Support; Crisis Management
    The Company            The Challenges              The Buzzient Solution             The Results
    • Leading commercial   • Monitoring feedback       • Provided a way to monitor
      aerospace              comments to                 Facebook, Twitter and           • Consistent
      manufacturer           determine social media      industry specific blogs in        Sentiment
    • Global Marketplace     sentiment                   real time                         Scoring vs.
    • Multiple customers   • Comparative analysis      • Buzzient Sentiment Index          Competition
                             regarding main              provides overall brand          • Increased in
                             competitors                 sentiment with respect to         brand awareness
                           • Periodic, consistent        company & competitors           • Brand value
                             measurement & brand       • Weekly executive reports          increased 30%
                             awareness                       •   By Product Line           on BrandFinance
                                                             •   Aggregate Index           500
                                                             •   Trends week to week
                                                             •   By source as compared
                                                                 to competition
5                                             Buzzient.com

More Related Content

Viewers also liked

130502 コミュ障のためのソーシャルメディア活用術
130502 コミュ障のためのソーシャルメディア活用術130502 コミュ障のためのソーシャルメディア活用術
130502 コミュ障のためのソーシャルメディア活用術Hayato Ikeda
 
130626 npoマーケティング研修
130626 npoマーケティング研修130626 npoマーケティング研修
130626 npoマーケティング研修Hayato Ikeda
 
Buzzient Overview Svb Mar232010 Final
Buzzient Overview Svb Mar232010 FinalBuzzient Overview Svb Mar232010 Final
Buzzient Overview Svb Mar232010 FinalTBJ Investments, LLC
 
Buzzient Self Running Pres 4 25 08
Buzzient Self Running Pres 4 25 08Buzzient Self Running Pres 4 25 08
Buzzient Self Running Pres 4 25 08TBJ Investments, LLC
 
160917 若者×いなか超会議@鯖江
160917 若者×いなか超会議@鯖江160917 若者×いなか超会議@鯖江
160917 若者×いなか超会議@鯖江Hayato Ikeda
 
130925 サムライ
130925 サムライ130925 サムライ
130925 サムライHayato Ikeda
 
Culminating Project
Culminating ProjectCulminating Project
Culminating Projectbradleyle
 
「ビッグイシュー日本版」「ビッグイシュー・オンライン」媒体資料
「ビッグイシュー日本版」「ビッグイシュー・オンライン」媒体資料「ビッグイシュー日本版」「ビッグイシュー・オンライン」媒体資料
「ビッグイシュー日本版」「ビッグイシュー・オンライン」媒体資料Hayato Ikeda
 
Buzzient social media analytics report asia telco-2013-06-20
Buzzient social media analytics report asia telco-2013-06-20Buzzient social media analytics report asia telco-2013-06-20
Buzzient social media analytics report asia telco-2013-06-20TBJ Investments, LLC
 
130816 年収150万円でぼくらは自由に生きていく:5つのキーワードで見る情報社会
130816 年収150万円でぼくらは自由に生きていく:5つのキーワードで見る情報社会130816 年収150万円でぼくらは自由に生きていく:5つのキーワードで見る情報社会
130816 年収150万円でぼくらは自由に生きていく:5つのキーワードで見る情報社会Hayato Ikeda
 
ヘルスケアハッカソン in 高知
ヘルスケアハッカソン in 高知ヘルスケアハッカソン in 高知
ヘルスケアハッカソン in 高知Hayato Ikeda
 
Principles of Islamic Finance
Principles of Islamic FinancePrinciples of Islamic Finance
Principles of Islamic FinanceDrew Lein
 
Dubai Learnings Presentation Final
Dubai Learnings Presentation FinalDubai Learnings Presentation Final
Dubai Learnings Presentation FinalDrew Lein
 

Viewers also liked (19)

130502 コミュ障のためのソーシャルメディア活用術
130502 コミュ障のためのソーシャルメディア活用術130502 コミュ障のためのソーシャルメディア活用術
130502 コミュ障のためのソーシャルメディア活用術
 
Tentosen
TentosenTentosen
Tentosen
 
Buzzient cic oct2012
Buzzient cic oct2012Buzzient cic oct2012
Buzzient cic oct2012
 
Buzzientloyaltyusecase
BuzzientloyaltyusecaseBuzzientloyaltyusecase
Buzzientloyaltyusecase
 
130626 npoマーケティング研修
130626 npoマーケティング研修130626 npoマーケティング研修
130626 npoマーケティング研修
 
Buzzient Overview Svb Mar232010 Final
Buzzient Overview Svb Mar232010 FinalBuzzient Overview Svb Mar232010 Final
Buzzient Overview Svb Mar232010 Final
 
Buzzient Self Running Pres 4 25 08
Buzzient Self Running Pres 4 25 08Buzzient Self Running Pres 4 25 08
Buzzient Self Running Pres 4 25 08
 
160917 若者×いなか超会議@鯖江
160917 若者×いなか超会議@鯖江160917 若者×いなか超会議@鯖江
160917 若者×いなか超会議@鯖江
 
Sports Social Media Analytics
Sports Social Media AnalyticsSports Social Media Analytics
Sports Social Media Analytics
 
130925 サムライ
130925 サムライ130925 サムライ
130925 サムライ
 
Cloud company buzzient 2013
Cloud company buzzient 2013Cloud company buzzient 2013
Cloud company buzzient 2013
 
Culminating Project
Culminating ProjectCulminating Project
Culminating Project
 
「ビッグイシュー日本版」「ビッグイシュー・オンライン」媒体資料
「ビッグイシュー日本版」「ビッグイシュー・オンライン」媒体資料「ビッグイシュー日本版」「ビッグイシュー・オンライン」媒体資料
「ビッグイシュー日本版」「ビッグイシュー・オンライン」媒体資料
 
Buzzient pyramis report 2009-04
Buzzient pyramis report 2009-04Buzzient pyramis report 2009-04
Buzzient pyramis report 2009-04
 
Buzzient social media analytics report asia telco-2013-06-20
Buzzient social media analytics report asia telco-2013-06-20Buzzient social media analytics report asia telco-2013-06-20
Buzzient social media analytics report asia telco-2013-06-20
 
130816 年収150万円でぼくらは自由に生きていく:5つのキーワードで見る情報社会
130816 年収150万円でぼくらは自由に生きていく:5つのキーワードで見る情報社会130816 年収150万円でぼくらは自由に生きていく:5つのキーワードで見る情報社会
130816 年収150万円でぼくらは自由に生きていく:5つのキーワードで見る情報社会
 
ヘルスケアハッカソン in 高知
ヘルスケアハッカソン in 高知ヘルスケアハッカソン in 高知
ヘルスケアハッカソン in 高知
 
Principles of Islamic Finance
Principles of Islamic FinancePrinciples of Islamic Finance
Principles of Islamic Finance
 
Dubai Learnings Presentation Final
Dubai Learnings Presentation FinalDubai Learnings Presentation Final
Dubai Learnings Presentation Final
 

Similar to Case studies nov2011_finalpdf1

Buzzient webinar theenterprisesocialcustomer
Buzzient webinar theenterprisesocialcustomerBuzzient webinar theenterprisesocialcustomer
Buzzient webinar theenterprisesocialcustomerTBJ Investments, LLC
 
Maastary next gen marketing for 2012
Maastary   next gen marketing for 2012Maastary   next gen marketing for 2012
Maastary next gen marketing for 2012Maastary LLC
 
Lecture 5 customer relationships 120411
Lecture 5 customer relationships 120411Lecture 5 customer relationships 120411
Lecture 5 customer relationships 120411Stanford University
 
Social Measurement Success Stories
Social Measurement Success StoriesSocial Measurement Success Stories
Social Measurement Success StoriesMichael Procopio
 
Review pro ireland_13 september_final_short
Review pro ireland_13 september_final_shortReview pro ireland_13 september_final_short
Review pro ireland_13 september_final_shortCiaranDelaney
 
Lecture 5 customer relationships
Lecture 5   customer relationshipsLecture 5   customer relationships
Lecture 5 customer relationshipsStanford University
 
Wacklin marketing trends and digital marketing
Wacklin marketing trends and digital marketingWacklin marketing trends and digital marketing
Wacklin marketing trends and digital marketingJulia Argunova
 
Voice of Customer in the Analytic Ecosystem
Voice of Customer in the Analytic EcosystemVoice of Customer in the Analytic Ecosystem
Voice of Customer in the Analytic EcosystemWebtrends
 
Lessons of the Apartment Internet Marketing Conference
Lessons of the Apartment Internet Marketing ConferenceLessons of the Apartment Internet Marketing Conference
Lessons of the Apartment Internet Marketing ConferenceAppFolio
 
Predictive analytics retail bank
Predictive analytics   retail bankPredictive analytics   retail bank
Predictive analytics retail bankSachin Kotgire
 
Lean Launchpad Tucson - Customer Relationships
Lean Launchpad Tucson - Customer RelationshipsLean Launchpad Tucson - Customer Relationships
Lean Launchpad Tucson - Customer RelationshipsAaron Eden
 
Social Media Measurment for Solo Practitioners
Social Media Measurment for Solo PractitionersSocial Media Measurment for Solo Practitioners
Social Media Measurment for Solo PractitionersKami Watson Huyse, APR
 
KPI's, Social Media Metrics and Business
KPI's, Social Media Metrics and BusinessKPI's, Social Media Metrics and Business
KPI's, Social Media Metrics and BusinessDheeraj Chowdhury
 
Understanding Social Media ROI
Understanding Social Media ROIUnderstanding Social Media ROI
Understanding Social Media ROIRaven Tools
 
Telligent - Secrets To Building Sustainable Online Communities
Telligent - Secrets To Building Sustainable Online CommunitiesTelligent - Secrets To Building Sustainable Online Communities
Telligent - Secrets To Building Sustainable Online CommunitiesTelligent
 
Leveraging Social Media to Reach B2B Customers
Leveraging Social Media to Reach B2B CustomersLeveraging Social Media to Reach B2B Customers
Leveraging Social Media to Reach B2B CustomersAlex Flagg
 

Similar to Case studies nov2011_finalpdf1 (20)

Case studies nov2011_finalpdf(1)
Case studies nov2011_finalpdf(1)Case studies nov2011_finalpdf(1)
Case studies nov2011_finalpdf(1)
 
Buzzient webinar theenterprisesocialcustomer
Buzzient webinar theenterprisesocialcustomerBuzzient webinar theenterprisesocialcustomer
Buzzient webinar theenterprisesocialcustomer
 
Maastary next gen marketing for 2012
Maastary   next gen marketing for 2012Maastary   next gen marketing for 2012
Maastary next gen marketing for 2012
 
Maxv friday
Maxv fridayMaxv friday
Maxv friday
 
Lecture 5 customer relationships 120411
Lecture 5 customer relationships 120411Lecture 5 customer relationships 120411
Lecture 5 customer relationships 120411
 
Social Measurement Success Stories
Social Measurement Success StoriesSocial Measurement Success Stories
Social Measurement Success Stories
 
Review pro ireland_13 september_final_short
Review pro ireland_13 september_final_shortReview pro ireland_13 september_final_short
Review pro ireland_13 september_final_short
 
Lecture 5 customer relationships
Lecture 5   customer relationshipsLecture 5   customer relationships
Lecture 5 customer relationships
 
Wacklin marketing trends and digital marketing
Wacklin marketing trends and digital marketingWacklin marketing trends and digital marketing
Wacklin marketing trends and digital marketing
 
Voice of Customer in the Analytic Ecosystem
Voice of Customer in the Analytic EcosystemVoice of Customer in the Analytic Ecosystem
Voice of Customer in the Analytic Ecosystem
 
Lessons of the Apartment Internet Marketing Conference
Lessons of the Apartment Internet Marketing ConferenceLessons of the Apartment Internet Marketing Conference
Lessons of the Apartment Internet Marketing Conference
 
Predictive analytics retail bank
Predictive analytics   retail bankPredictive analytics   retail bank
Predictive analytics retail bank
 
Imagiin 01 2010
Imagiin 01 2010Imagiin 01 2010
Imagiin 01 2010
 
Lean Launchpad Tucson - Customer Relationships
Lean Launchpad Tucson - Customer RelationshipsLean Launchpad Tucson - Customer Relationships
Lean Launchpad Tucson - Customer Relationships
 
Social Media Measurment for Solo Practitioners
Social Media Measurment for Solo PractitionersSocial Media Measurment for Solo Practitioners
Social Media Measurment for Solo Practitioners
 
KPI's, Social Media Metrics and Business
KPI's, Social Media Metrics and BusinessKPI's, Social Media Metrics and Business
KPI's, Social Media Metrics and Business
 
Understanding Social Media ROI
Understanding Social Media ROIUnderstanding Social Media ROI
Understanding Social Media ROI
 
Leansanity final 2013 berkeley
Leansanity final 2013 berkeleyLeansanity final 2013 berkeley
Leansanity final 2013 berkeley
 
Telligent - Secrets To Building Sustainable Online Communities
Telligent - Secrets To Building Sustainable Online CommunitiesTelligent - Secrets To Building Sustainable Online Communities
Telligent - Secrets To Building Sustainable Online Communities
 
Leveraging Social Media to Reach B2B Customers
Leveraging Social Media to Reach B2B CustomersLeveraging Social Media to Reach B2B Customers
Leveraging Social Media to Reach B2B Customers
 

More from TBJ Investments, LLC

Janeway on Venture Investing - Alternative means of financing technology comp...
Janeway on Venture Investing - Alternative means of financing technology comp...Janeway on Venture Investing - Alternative means of financing technology comp...
Janeway on Venture Investing - Alternative means of financing technology comp...TBJ Investments, LLC
 
Fraud and Risk Management Software for Government
Fraud and Risk Management Software for GovernmentFraud and Risk Management Software for Government
Fraud and Risk Management Software for GovernmentTBJ Investments, LLC
 
AI and Machine Learning in Government Briefing
AI and Machine Learning in Government BriefingAI and Machine Learning in Government Briefing
AI and Machine Learning in Government BriefingTBJ Investments, LLC
 
Venture Capital and Cleantech: The Wrong Model for Energy Innovation
Venture Capital and Cleantech: The Wrong Model for Energy InnovationVenture Capital and Cleantech: The Wrong Model for Energy Innovation
Venture Capital and Cleantech: The Wrong Model for Energy InnovationTBJ Investments, LLC
 
Growing the Impact Economy: Applied Clean Energy
Growing the Impact Economy: Applied Clean EnergyGrowing the Impact Economy: Applied Clean Energy
Growing the Impact Economy: Applied Clean EnergyTBJ Investments, LLC
 
Buzzient Presentation at DeVenci Conference 2009
Buzzient Presentation at DeVenci Conference 2009Buzzient Presentation at DeVenci Conference 2009
Buzzient Presentation at DeVenci Conference 2009TBJ Investments, LLC
 
Buzzient capabilities overview march 31 2014
Buzzient capabilities overview march 31 2014Buzzient capabilities overview march 31 2014
Buzzient capabilities overview march 31 2014TBJ Investments, LLC
 
Buzzient social crm report covering mobily, singtel, telefonica
Buzzient social crm report covering mobily, singtel, telefonicaBuzzient social crm report covering mobily, singtel, telefonica
Buzzient social crm report covering mobily, singtel, telefonicaTBJ Investments, LLC
 
Buzzient siebel78 implementation_guide
Buzzient siebel78 implementation_guideBuzzient siebel78 implementation_guide
Buzzient siebel78 implementation_guideTBJ Investments, LLC
 
Buzzient_Hamilton_Telecom_Case_Study
Buzzient_Hamilton_Telecom_Case_StudyBuzzient_Hamilton_Telecom_Case_Study
Buzzient_Hamilton_Telecom_Case_StudyTBJ Investments, LLC
 
Massive buzzient telecoms sentiment sept 21 2013
Massive buzzient telecoms sentiment sept 21 2013Massive buzzient telecoms sentiment sept 21 2013
Massive buzzient telecoms sentiment sept 21 2013TBJ Investments, LLC
 
Buzzient social analytics aug 2013 celcom vs. singtel vs. telstra
Buzzient social analytics aug 2013  celcom vs. singtel vs. telstraBuzzient social analytics aug 2013  celcom vs. singtel vs. telstra
Buzzient social analytics aug 2013 celcom vs. singtel vs. telstraTBJ Investments, LLC
 
Buzzient social business transformation
Buzzient social business transformationBuzzient social business transformation
Buzzient social business transformationTBJ Investments, LLC
 

More from TBJ Investments, LLC (20)

Janeway on Venture Investing - Alternative means of financing technology comp...
Janeway on Venture Investing - Alternative means of financing technology comp...Janeway on Venture Investing - Alternative means of financing technology comp...
Janeway on Venture Investing - Alternative means of financing technology comp...
 
Dividing Startup Equity
Dividing Startup EquityDividing Startup Equity
Dividing Startup Equity
 
Buzzient Slides 2012
Buzzient Slides 2012Buzzient Slides 2012
Buzzient Slides 2012
 
Fraud and Risk Management Software for Government
Fraud and Risk Management Software for GovernmentFraud and Risk Management Software for Government
Fraud and Risk Management Software for Government
 
Agile Lab To Market (Agile L2M)
Agile Lab To Market (Agile L2M)Agile Lab To Market (Agile L2M)
Agile Lab To Market (Agile L2M)
 
AI and Machine Learning in Government Briefing
AI and Machine Learning in Government BriefingAI and Machine Learning in Government Briefing
AI and Machine Learning in Government Briefing
 
Venture Capital and Cleantech: The Wrong Model for Energy Innovation
Venture Capital and Cleantech: The Wrong Model for Energy InnovationVenture Capital and Cleantech: The Wrong Model for Energy Innovation
Venture Capital and Cleantech: The Wrong Model for Energy Innovation
 
Pluribus vc hgs mkt overview
Pluribus vc hgs mkt overviewPluribus vc hgs mkt overview
Pluribus vc hgs mkt overview
 
Growing the Impact Economy: Applied Clean Energy
Growing the Impact Economy: Applied Clean EnergyGrowing the Impact Economy: Applied Clean Energy
Growing the Impact Economy: Applied Clean Energy
 
Buzzient Presentation at DeVenci Conference 2009
Buzzient Presentation at DeVenci Conference 2009Buzzient Presentation at DeVenci Conference 2009
Buzzient Presentation at DeVenci Conference 2009
 
Buzzient capabilities overview march 31 2014
Buzzient capabilities overview march 31 2014Buzzient capabilities overview march 31 2014
Buzzient capabilities overview march 31 2014
 
Buzzient social crm report covering mobily, singtel, telefonica
Buzzient social crm report covering mobily, singtel, telefonicaBuzzient social crm report covering mobily, singtel, telefonica
Buzzient social crm report covering mobily, singtel, telefonica
 
Zynga buzzient case_study
Zynga buzzient case_studyZynga buzzient case_study
Zynga buzzient case_study
 
Buzzient siebel78 implementation_guide
Buzzient siebel78 implementation_guideBuzzient siebel78 implementation_guide
Buzzient siebel78 implementation_guide
 
Buzzient social crm for telecoms
Buzzient social crm for telecomsBuzzient social crm for telecoms
Buzzient social crm for telecoms
 
Buzzient_Hamilton_Telecom_Case_Study
Buzzient_Hamilton_Telecom_Case_StudyBuzzient_Hamilton_Telecom_Case_Study
Buzzient_Hamilton_Telecom_Case_Study
 
Buzzient siebel-roadmap
Buzzient siebel-roadmapBuzzient siebel-roadmap
Buzzient siebel-roadmap
 
Massive buzzient telecoms sentiment sept 21 2013
Massive buzzient telecoms sentiment sept 21 2013Massive buzzient telecoms sentiment sept 21 2013
Massive buzzient telecoms sentiment sept 21 2013
 
Buzzient social analytics aug 2013 celcom vs. singtel vs. telstra
Buzzient social analytics aug 2013  celcom vs. singtel vs. telstraBuzzient social analytics aug 2013  celcom vs. singtel vs. telstra
Buzzient social analytics aug 2013 celcom vs. singtel vs. telstra
 
Buzzient social business transformation
Buzzient social business transformationBuzzient social business transformation
Buzzient social business transformation
 

Recently uploaded

NIST Cybersecurity Framework (CSF) 2.0 Workshop
NIST Cybersecurity Framework (CSF) 2.0 WorkshopNIST Cybersecurity Framework (CSF) 2.0 Workshop
NIST Cybersecurity Framework (CSF) 2.0 WorkshopBachir Benyammi
 
Introduction to Quantum Computing
Introduction to Quantum ComputingIntroduction to Quantum Computing
Introduction to Quantum ComputingGDSC PJATK
 
Do we need a new standard for visualizing the invisible?
Do we need a new standard for visualizing the invisible?Do we need a new standard for visualizing the invisible?
Do we need a new standard for visualizing the invisible?SANGHEE SHIN
 
Empowering Africa's Next Generation: The AI Leadership Blueprint
Empowering Africa's Next Generation: The AI Leadership BlueprintEmpowering Africa's Next Generation: The AI Leadership Blueprint
Empowering Africa's Next Generation: The AI Leadership BlueprintMahmoud Rabie
 
20200723_insight_release_plan_v6.pdf20200723_insight_release_plan_v6.pdf
20200723_insight_release_plan_v6.pdf20200723_insight_release_plan_v6.pdf20200723_insight_release_plan_v6.pdf20200723_insight_release_plan_v6.pdf
20200723_insight_release_plan_v6.pdf20200723_insight_release_plan_v6.pdfJamie (Taka) Wang
 
GenAI and AI GCC State of AI_Object Automation Inc
GenAI and AI GCC State of AI_Object Automation IncGenAI and AI GCC State of AI_Object Automation Inc
GenAI and AI GCC State of AI_Object Automation IncObject Automation
 
OpenShift Commons Paris - Choose Your Own Observability Adventure
OpenShift Commons Paris - Choose Your Own Observability AdventureOpenShift Commons Paris - Choose Your Own Observability Adventure
OpenShift Commons Paris - Choose Your Own Observability AdventureEric D. Schabell
 
Things you didn't know you can use in your Salesforce
Things you didn't know you can use in your SalesforceThings you didn't know you can use in your Salesforce
Things you didn't know you can use in your SalesforceMartin Humpolec
 
UiPath Studio Web workshop series - Day 8
UiPath Studio Web workshop series - Day 8UiPath Studio Web workshop series - Day 8
UiPath Studio Web workshop series - Day 8DianaGray10
 
Artificial Intelligence & SEO Trends for 2024
Artificial Intelligence & SEO Trends for 2024Artificial Intelligence & SEO Trends for 2024
Artificial Intelligence & SEO Trends for 2024D Cloud Solutions
 
UiPath Studio Web workshop series - Day 7
UiPath Studio Web workshop series - Day 7UiPath Studio Web workshop series - Day 7
UiPath Studio Web workshop series - Day 7DianaGray10
 
Nanopower In Semiconductor Industry.pdf
Nanopower  In Semiconductor Industry.pdfNanopower  In Semiconductor Industry.pdf
Nanopower In Semiconductor Industry.pdfPedro Manuel
 
Videogame localization & technology_ how to enhance the power of translation.pdf
Videogame localization & technology_ how to enhance the power of translation.pdfVideogame localization & technology_ how to enhance the power of translation.pdf
Videogame localization & technology_ how to enhance the power of translation.pdfinfogdgmi
 
Linked Data in Production: Moving Beyond Ontologies
Linked Data in Production: Moving Beyond OntologiesLinked Data in Production: Moving Beyond Ontologies
Linked Data in Production: Moving Beyond OntologiesDavid Newbury
 
Anypoint Code Builder , Google Pub sub connector and MuleSoft RPA
Anypoint Code Builder , Google Pub sub connector and MuleSoft RPAAnypoint Code Builder , Google Pub sub connector and MuleSoft RPA
Anypoint Code Builder , Google Pub sub connector and MuleSoft RPAshyamraj55
 
KubeConEU24-Monitoring Kubernetes and Cloud Spend with OpenCost
KubeConEU24-Monitoring Kubernetes and Cloud Spend with OpenCostKubeConEU24-Monitoring Kubernetes and Cloud Spend with OpenCost
KubeConEU24-Monitoring Kubernetes and Cloud Spend with OpenCostMatt Ray
 
Cloud Revolution: Exploring the New Wave of Serverless Spatial Data
Cloud Revolution: Exploring the New Wave of Serverless Spatial DataCloud Revolution: Exploring the New Wave of Serverless Spatial Data
Cloud Revolution: Exploring the New Wave of Serverless Spatial DataSafe Software
 
9 Steps For Building Winning Founding Team
9 Steps For Building Winning Founding Team9 Steps For Building Winning Founding Team
9 Steps For Building Winning Founding TeamAdam Moalla
 
Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...
Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...
Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...DianaGray10
 
IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019
IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019
IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019IES VE
 

Recently uploaded (20)

NIST Cybersecurity Framework (CSF) 2.0 Workshop
NIST Cybersecurity Framework (CSF) 2.0 WorkshopNIST Cybersecurity Framework (CSF) 2.0 Workshop
NIST Cybersecurity Framework (CSF) 2.0 Workshop
 
Introduction to Quantum Computing
Introduction to Quantum ComputingIntroduction to Quantum Computing
Introduction to Quantum Computing
 
Do we need a new standard for visualizing the invisible?
Do we need a new standard for visualizing the invisible?Do we need a new standard for visualizing the invisible?
Do we need a new standard for visualizing the invisible?
 
Empowering Africa's Next Generation: The AI Leadership Blueprint
Empowering Africa's Next Generation: The AI Leadership BlueprintEmpowering Africa's Next Generation: The AI Leadership Blueprint
Empowering Africa's Next Generation: The AI Leadership Blueprint
 
20200723_insight_release_plan_v6.pdf20200723_insight_release_plan_v6.pdf
20200723_insight_release_plan_v6.pdf20200723_insight_release_plan_v6.pdf20200723_insight_release_plan_v6.pdf20200723_insight_release_plan_v6.pdf
20200723_insight_release_plan_v6.pdf20200723_insight_release_plan_v6.pdf
 
GenAI and AI GCC State of AI_Object Automation Inc
GenAI and AI GCC State of AI_Object Automation IncGenAI and AI GCC State of AI_Object Automation Inc
GenAI and AI GCC State of AI_Object Automation Inc
 
OpenShift Commons Paris - Choose Your Own Observability Adventure
OpenShift Commons Paris - Choose Your Own Observability AdventureOpenShift Commons Paris - Choose Your Own Observability Adventure
OpenShift Commons Paris - Choose Your Own Observability Adventure
 
Things you didn't know you can use in your Salesforce
Things you didn't know you can use in your SalesforceThings you didn't know you can use in your Salesforce
Things you didn't know you can use in your Salesforce
 
UiPath Studio Web workshop series - Day 8
UiPath Studio Web workshop series - Day 8UiPath Studio Web workshop series - Day 8
UiPath Studio Web workshop series - Day 8
 
Artificial Intelligence & SEO Trends for 2024
Artificial Intelligence & SEO Trends for 2024Artificial Intelligence & SEO Trends for 2024
Artificial Intelligence & SEO Trends for 2024
 
UiPath Studio Web workshop series - Day 7
UiPath Studio Web workshop series - Day 7UiPath Studio Web workshop series - Day 7
UiPath Studio Web workshop series - Day 7
 
Nanopower In Semiconductor Industry.pdf
Nanopower  In Semiconductor Industry.pdfNanopower  In Semiconductor Industry.pdf
Nanopower In Semiconductor Industry.pdf
 
Videogame localization & technology_ how to enhance the power of translation.pdf
Videogame localization & technology_ how to enhance the power of translation.pdfVideogame localization & technology_ how to enhance the power of translation.pdf
Videogame localization & technology_ how to enhance the power of translation.pdf
 
Linked Data in Production: Moving Beyond Ontologies
Linked Data in Production: Moving Beyond OntologiesLinked Data in Production: Moving Beyond Ontologies
Linked Data in Production: Moving Beyond Ontologies
 
Anypoint Code Builder , Google Pub sub connector and MuleSoft RPA
Anypoint Code Builder , Google Pub sub connector and MuleSoft RPAAnypoint Code Builder , Google Pub sub connector and MuleSoft RPA
Anypoint Code Builder , Google Pub sub connector and MuleSoft RPA
 
KubeConEU24-Monitoring Kubernetes and Cloud Spend with OpenCost
KubeConEU24-Monitoring Kubernetes and Cloud Spend with OpenCostKubeConEU24-Monitoring Kubernetes and Cloud Spend with OpenCost
KubeConEU24-Monitoring Kubernetes and Cloud Spend with OpenCost
 
Cloud Revolution: Exploring the New Wave of Serverless Spatial Data
Cloud Revolution: Exploring the New Wave of Serverless Spatial DataCloud Revolution: Exploring the New Wave of Serverless Spatial Data
Cloud Revolution: Exploring the New Wave of Serverless Spatial Data
 
9 Steps For Building Winning Founding Team
9 Steps For Building Winning Founding Team9 Steps For Building Winning Founding Team
9 Steps For Building Winning Founding Team
 
Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...
Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...
Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...
 
IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019
IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019
IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019
 

Case studies nov2011_finalpdf1

  • 1. Case Study: Entertainment Applications Customer Support; Social Media Monitoring The Company The Challenges The Buzzient Solution The Results • Entertainment • Users were putting • Provided a way to monitor applications developer comments in negative reviews in real time • Staffing costs • Millions of players reviews • Buzzient Sentiment Index reduced 75% • 15+ applications • Lower review scores provides application while 4X • Millions in revenue in were directly effecting managers yardstick for increase in 2010 downloads and usage tracking new feature social media • In-app purchases introductions analyzed decreased • Can respond directly to • Average monthly problem posts in seconds billings/user up 80% in 2011 • Revenue growth of 300% 1 Buzzient.com
  • 2. Case Study: Travel and Hospitality Customer Support; Sales The Company The Challenges The Buzzient Solution The Results • Leading sightseeing • Monitoring user • Provided a way to monitor cruise company feedback comments to Facebook and Twitter • Launched new • Hosting over 5,000 improve and reinforce comments in real time sub-brand. events and 440,000 service performance • Buzzient Sentiment Index • 10% increase in guests annually • Up-sell post cruise provides line of business bookings experience managers social • Desire to calculate customer satisfaction Brand Sentiment in • Can respond directly to near real time problem posts in seconds • Opportunity to up-sell based upon experience 2 Buzzient.com
  • 3. Case Study: Global Telecommunications Customer Support; Social Media Monitoring, Social CRM The Company The Challenges The Buzzient Solution The Results • Leading international • Monitoring user • Provided a way to monitor Telecommunications feedback comments to Facebook and Twitter • Wins “Best New Service Provider, B2C improve and reinforce reviews in real time Service” Global & B2B offerings 4G service performance • Buzzient Sentiment Index Industry Award marketplace. • Lower customer provides line of business • 250% growth in • 4G Rollout in Q3 ‘10 service costs managers yardstick social 4G channel • Prioritization of Service customer satisfaction • Dramatic churn Requests • Can respond directly to reduction problem posts in seconds 3 Buzzient.com
  • 4. Case Study: Retail Crisis Management; Social Media Monitoring The Company The Challenges The Buzzient Solution The Results • Leading High End • Monitoring user • Provided a way to monitor Retailer Holding feedback comments to Facebook and Twitter • Able to identify Company improve and reinforce reviews in real time potential product • Multiple Brands (and brand/promo • Buzzient Sentiment Index recalls weeks sub brands) in a variety performance provides line of business earlier of retail categories • Monitoring Aggregate managers yardstick social • Net revenues up • Both Online and retail Sentiment across customer satisfaction 5% in stores brands consistently • Daily tracking of challenging • Periodic Executive promotions, sentiment economic Reports and campaigns climate 4 Buzzient.com
  • 5. Case Study: Manufacturing Customer Support; Crisis Management The Company The Challenges The Buzzient Solution The Results • Leading commercial • Monitoring feedback • Provided a way to monitor aerospace comments to Facebook, Twitter and • Consistent manufacturer determine social media industry specific blogs in Sentiment • Global Marketplace sentiment real time Scoring vs. • Multiple customers • Comparative analysis • Buzzient Sentiment Index Competition regarding main provides overall brand • Increased in competitors sentiment with respect to brand awareness • Periodic, consistent company & competitors • Brand value measurement & brand • Weekly executive reports increased 30% awareness • By Product Line on BrandFinance • Aggregate Index 500 • Trends week to week • By source as compared to competition 5 Buzzient.com