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Earned Media Promotion
        March 2013
SHIFT COMMUNICATIONS




     100+ PROFESSIONALS                     BOSTON                2012 DIGITAL/SOCIAL AGENCY OF THE YEAR




                                                          VOTED “SAVVIEST SOCIAL PR AGENCY” BY 500+ B2C AND B2B
 EMPLOYEE STOCK OPTION PLAN                NEW YORK                            MARKETERS




                                                         SHIFT IS AMONG THE TOP 5 FIRMS THAT “WILL FEATURE HEAVILY
                                                         IN A FUTURE WHERE PR IS AT THE HUB OF A NEW ERA OF BRAND
TECH AND CONSUMER EXPERIENCE             SAN FRANCISCO         COMMUNICATIONS THAT TRANSCENDS MARKETING.”




AGENCY FACTS                       BI-COASTAL PRESENCE            AWARD-WINNING
CLIENT EXPERIENCE
EARNED MEDIA

• In today’s communications landscape, Paid
  (advertising), Earned (PR) and Owned (branded) Media
  are converging like never before.

• Of these media types, which is the most valuable?
• Not "the most expensive." The most valuable.

• If what you value most as a brand is the trust of
  humans (which in turn leads to increased sales), then
  the answer is obvious:

• Earned Media is the most effective influencer of
  consumer trust.
How Do We Define Earned Media?


• Earned Media is simply:

• “What other people say about us”

• In print and online mainstream media… In blogs… On
  Twitter, Facebook, etc.

• 3rd party, unbiased, “credentialed” or “amateur”
   – The distinction between “professional” media and
     consumers and/or bloggers is primarily about audience
     size – not about whether the content is “earned media”
EARNED MEDIA




Edelman Trust Barometer research, 2012
EARNED MEDIA – MOST TRUSTED




Edelman Trust Barometer research, 2012
E A R N E D M E D I A P R O M OT I O N S T R AT E G Y




                                                                                    OWNED MEDIA
                                          CREATIVE


            RESEARCH                      CONTENT                      EARNED MEDIA               ANALYTICS


                                        MESSAGING
                                                                                     PAID MEDIA




•   As Paid, Owned & Earned Media converge, the third-party praise of
    mainstream media, bloggers and consumers grow more important
    t h a n e v e r.
•   To d a y w e c a n u s e t h i s E a r n e d M e d i a a s a h u b f o r P a i d & B r a n d e d
    m a r ke t i n g e f f o r t s , e x t e n d i n g t h e l i f e c y c l e o f t h e c o m p a n y ’s m o s t
    trusted content.
Example #1
Research Leads to Content

RESEARCH
           Influencer


                        CREATIVE
                                   Content




                                        Note: this is not a current or planned campaign
Content Leads to Earned Media
EARNED                     EARNED
 MEDIA   Blog Post          MEDIA     Facebook Update




                                    Note: this is not a current or planned campaign
Earned Media as a Hub

 PAID                               PAID
MEDIA     Syndication              MEDIA       Promoted Tweet




 PAID                              OWNED
MEDIA   Sponsored Story            MEDIA       Google+ Content

                                      Note: this is not a current or planned campaign
Example #2
BRAND




            WHO
CATEGORY   GETS THE      PRODUCT
             TV?




           AUDIENCE

                      Note: this is not a current or planned campaign
RESEARCH SURVEY:
If the Superbowl and the Oscars were
on the same night, who would get the
     (BRAND) TV? Men or Women?




             WHO
            GETS THE
              TV?




                                       Note: this is not a current or planned campaign
WHO           EARNED MEDIA:
GETS THE   Turn survey results into
  TV?      infographic and pitch to
               Huffington Post




               Note: this is not a current or planned campaign
WHO
        GETS THE
          TV?




       PAID MEDIA:
 Use syndication and social
advertising to drive views to
       earned media             Note: this is not a current or planned campaign
OWNED MEDIA:              WHO
Post infographic on social   GETS THE
 channels and run a FB         TV?
   poll continuing the
       conversation




                                        Note: this is not a current or planned campaign
RESEARCH SURVEY:
                      If the Superbowl and the Oscars were
                      on the same night, who would get the
                           (BRAND) TV? Men or Women?




 OWNED MEDIA:
Post infographic on                                            EARNED MEDIA:
                                   WHO GETS                Turn survey results into
social channels and                 THE TV?
   run a FB poll                                           infographic and pitch to
  continuing the                                               Huffington Post
   conversation




                                  PAID MEDIA:
                            Use syndication and social
                           advertising to drive views to
                                  earned media                 Note: this is not a current or planned campaign
Tactical Ideas to Get Ya Goin’
Ta c t i c a l O p t i o n s t o C o n s i d e r



• Paid Promotion                       • Owned Media
  – Sponsored Stories leading               – Tout Earned Media on
    back to Earned Media                      Facebook Page – but try to
    (MSM, Blogs)                              engage on the content vs.
  – Promoted Tweets featuring                 simply broadcasting
    kudos from influencers &                – You can tweet it more than
    consumers, or, linked to                  once; be judicious &
    coverage                                  human; A/B test tweets
  – Content Syndication to                  – Consider email campaign
    feature MSM content on                    featuring Earned Media
    premium news/lifestyle                    kudos to your opt-in list;
    sites                                     validate customers’ choice
  – SEM campaigns linked to                 – Social Media Newsroom to
    coverage                                  facilitate social sharing
Oh, We Need to MEASURE?
ANALYTICS OVERVIEW




  SEARCH         EXPOSURE      SURVEYING        SOCIAL       MARKETING             PAID         SALES

Rankings of     Media          Pre and post   Conversation   Audience          Advertising   Revenue
key phrases     placements                                                     metrics
                               Campaign       Audience       Conversions                     Transaction
Inbound links   Mentions and   awareness                                                     Volume
                impressions    data           Sharing        Database
                                                             entries
                               Purchase
                               intent data                   Email list size
                                                             and growth
THE IMPACT: SOCIAL MEDIA
60


                                           Shortly after
                                           engagement, SHIFT’s efforts
50
                                           drove marked increases in
                                           traffic from social media
              Before SHIFT   After SHIFT   channels
40



                                                                         TW-7DMA
                                                                         LI-7DMA
30
                                                                         G+-7DMA
                                                                         FB-7DMA



20




10




0
THE IMPACT: SEARCH TRAFFIC
                          Search-7DMA
200



180



160
           Before SHIFT      After SHIFT
140



120



100



 80



 60



 40
                                        Shortly after
                                        engagement, SHIFT’s efforts
 20
                                        demonstrated a marked
                                        increase in website traffic via
  0
                                        search
“What Do Facebook’s News Feed Changes Mean for
            Marketers and PR Pros?”

              http://bit.ly/XYxTO5
Thank You!
        To d d S . D e f r e n
      @ T D e f r e n – Tw i t t e r
tdefren@shiftcomm.com – email
  w w w.shi ftcomm.com – w e b

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Amplifying the Power of Earned Media

  • 2. SHIFT COMMUNICATIONS 100+ PROFESSIONALS BOSTON 2012 DIGITAL/SOCIAL AGENCY OF THE YEAR VOTED “SAVVIEST SOCIAL PR AGENCY” BY 500+ B2C AND B2B EMPLOYEE STOCK OPTION PLAN NEW YORK MARKETERS SHIFT IS AMONG THE TOP 5 FIRMS THAT “WILL FEATURE HEAVILY IN A FUTURE WHERE PR IS AT THE HUB OF A NEW ERA OF BRAND TECH AND CONSUMER EXPERIENCE SAN FRANCISCO COMMUNICATIONS THAT TRANSCENDS MARKETING.” AGENCY FACTS BI-COASTAL PRESENCE AWARD-WINNING
  • 4. EARNED MEDIA • In today’s communications landscape, Paid (advertising), Earned (PR) and Owned (branded) Media are converging like never before. • Of these media types, which is the most valuable? • Not "the most expensive." The most valuable. • If what you value most as a brand is the trust of humans (which in turn leads to increased sales), then the answer is obvious: • Earned Media is the most effective influencer of consumer trust.
  • 5. How Do We Define Earned Media? • Earned Media is simply: • “What other people say about us” • In print and online mainstream media… In blogs… On Twitter, Facebook, etc. • 3rd party, unbiased, “credentialed” or “amateur” – The distinction between “professional” media and consumers and/or bloggers is primarily about audience size – not about whether the content is “earned media”
  • 6. EARNED MEDIA Edelman Trust Barometer research, 2012
  • 7. EARNED MEDIA – MOST TRUSTED Edelman Trust Barometer research, 2012
  • 8. E A R N E D M E D I A P R O M OT I O N S T R AT E G Y OWNED MEDIA CREATIVE RESEARCH CONTENT EARNED MEDIA ANALYTICS MESSAGING PAID MEDIA • As Paid, Owned & Earned Media converge, the third-party praise of mainstream media, bloggers and consumers grow more important t h a n e v e r. • To d a y w e c a n u s e t h i s E a r n e d M e d i a a s a h u b f o r P a i d & B r a n d e d m a r ke t i n g e f f o r t s , e x t e n d i n g t h e l i f e c y c l e o f t h e c o m p a n y ’s m o s t trusted content.
  • 10. Research Leads to Content RESEARCH Influencer CREATIVE Content Note: this is not a current or planned campaign
  • 11. Content Leads to Earned Media EARNED EARNED MEDIA Blog Post MEDIA Facebook Update Note: this is not a current or planned campaign
  • 12. Earned Media as a Hub PAID PAID MEDIA Syndication MEDIA Promoted Tweet PAID OWNED MEDIA Sponsored Story MEDIA Google+ Content Note: this is not a current or planned campaign
  • 14. BRAND WHO CATEGORY GETS THE PRODUCT TV? AUDIENCE Note: this is not a current or planned campaign
  • 15. RESEARCH SURVEY: If the Superbowl and the Oscars were on the same night, who would get the (BRAND) TV? Men or Women? WHO GETS THE TV? Note: this is not a current or planned campaign
  • 16. WHO EARNED MEDIA: GETS THE Turn survey results into TV? infographic and pitch to Huffington Post Note: this is not a current or planned campaign
  • 17. WHO GETS THE TV? PAID MEDIA: Use syndication and social advertising to drive views to earned media Note: this is not a current or planned campaign
  • 18. OWNED MEDIA: WHO Post infographic on social GETS THE channels and run a FB TV? poll continuing the conversation Note: this is not a current or planned campaign
  • 19. RESEARCH SURVEY: If the Superbowl and the Oscars were on the same night, who would get the (BRAND) TV? Men or Women? OWNED MEDIA: Post infographic on EARNED MEDIA: WHO GETS Turn survey results into social channels and THE TV? run a FB poll infographic and pitch to continuing the Huffington Post conversation PAID MEDIA: Use syndication and social advertising to drive views to earned media Note: this is not a current or planned campaign
  • 20. Tactical Ideas to Get Ya Goin’
  • 21. Ta c t i c a l O p t i o n s t o C o n s i d e r • Paid Promotion • Owned Media – Sponsored Stories leading – Tout Earned Media on back to Earned Media Facebook Page – but try to (MSM, Blogs) engage on the content vs. – Promoted Tweets featuring simply broadcasting kudos from influencers & – You can tweet it more than consumers, or, linked to once; be judicious & coverage human; A/B test tweets – Content Syndication to – Consider email campaign feature MSM content on featuring Earned Media premium news/lifestyle kudos to your opt-in list; sites validate customers’ choice – SEM campaigns linked to – Social Media Newsroom to coverage facilitate social sharing
  • 22. Oh, We Need to MEASURE?
  • 23. ANALYTICS OVERVIEW SEARCH EXPOSURE SURVEYING SOCIAL MARKETING PAID SALES Rankings of Media Pre and post Conversation Audience Advertising Revenue key phrases placements metrics Campaign Audience Conversions Transaction Inbound links Mentions and awareness Volume impressions data Sharing Database entries Purchase intent data Email list size and growth
  • 24. THE IMPACT: SOCIAL MEDIA 60 Shortly after engagement, SHIFT’s efforts 50 drove marked increases in traffic from social media Before SHIFT After SHIFT channels 40 TW-7DMA LI-7DMA 30 G+-7DMA FB-7DMA 20 10 0
  • 25. THE IMPACT: SEARCH TRAFFIC Search-7DMA 200 180 160 Before SHIFT After SHIFT 140 120 100 80 60 40 Shortly after engagement, SHIFT’s efforts 20 demonstrated a marked increase in website traffic via 0 search
  • 26.
  • 27. “What Do Facebook’s News Feed Changes Mean for Marketers and PR Pros?” http://bit.ly/XYxTO5
  • 28. Thank You! To d d S . D e f r e n @ T D e f r e n – Tw i t t e r tdefren@shiftcomm.com – email w w w.shi ftcomm.com – w e b