Want to know more about gamification? Wondering if a gamified sales program could boost revenue? This guide has the answers. We'll show you how you can use gamification to motivate your office, engage your customers, and increase sales across the board.
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3. What Is Gamification?
Gamification is the application of
game-mechanics to non-game situations.
In other words, adding the incentives found
in games (such as points, levels, and
rewards) to activities such as officework,
or shopping.
4. What Can it Do For My
Company?
> Raise employee morale
> Improve sales
> Foster a competitive atmosphere
5. Gamification can change customer
behavior...
> Increase sales
> Improve brand loyalty
> Increase social media attention.
7. Whether you want to create an incentives
program for your sales team, or make your
executive training program more efficient...
Gamification can help your company reach
those goals.
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Keep reading to find out how gamification can:
> Improve your business
> Improve your interactions with customers
> Deliver real ROI
10. Make Training Fun
The addition of a rewards system combined
with clear training goals, can increase the
overall efficiency of company training
sessions.
11. Deloitte added gamification to their
employee training program and saw
regular weekly visitors increase by
over 30%.
12. Increase Morale
A rewards system can be used to help
foster a more connected office, or a
healthier workforce.
13. Reward employees for
healthy habits, like:
> Exercising outside the office
> Eating healthy
> Taking short breaks
to stretch and walk
14. Companies with engaged employees have
5x higher shareholder returns than
those with a disengaged workforce.*
Five times.
*According to human resource firm Ceridian’s Pulse of Talent Survey
16. Assign points for workplace actions.
Then, display these on a public leaderboard, in order to emphasize company
goals and instill a sense of competition
among your team.
17. Point systems can help identify
stellar performers, and enable you
to better judge individual
performance.
18. Teach New Skills
Rewarding employees for completing
extra training programs (and retaining
that knowledge) benefits the entire
office.
20. Improve Employee
Collaboration
Ever felt there was a communication gap
in your office?
Employees often waste time searching
for answers that their co-workers could
easily supply.
21. Companies such as...
&
offer platforms that allow employees
to request information from each other,
and recognize helpful co-workers.
25. For example, programs such
as Starbucks Rewards allow
customers to earn points on
every purchase.
Gradual incentives encourage
repeat business.
26. Engage Your Audience
Engaged users are more likely to
post about your brand on
social-media or recommend it to
others.
27. Improve Brand Recognition
Many gamification platforms
provide incentives for customers
or users to share your content on
their own social media channels.
28. By sharing your content users
become brand ambassadors.
This in turn leads to higher brand
recognition.
30. Having a Facebook page and a
Twitter account isn’t enough.
You have to interact with users
directly, on their medium of
choice.
31. Reward users for posting on social
media, and allow them to display
badges or other prizes on their
accounts.
This builds customer relationships,
and promotes your brand.
33. LiveOps Call Center Training
LiveOps wanted to enhance their
training program, and increase
sales.
34. They implemented a gamified platform
with points, leaderboards, and badges.
As a result...
> 72% of employees optionally
completed additional certification.
> Service levels increased by 9%.
> New employee training time
decreased from 4 weeks to 14 hours.
35. That means their employees were
able to begin making sales a
full three-weeks earlier
than normal.