Managing Your Customers Through The Web
- 16. the trust value chain 3 – trust as a management tool The Trust-focused Value Chain - © Poole 2003 Adapted from Michael Porter’s Value Chain model, 1983.
- 20. why are we doing this again? 3 – trust as a management tool
- 21. get your nose in front – everyone else is trying to do the same 3 – trust as a management tool