2011 ONC Annual Meeting - Ted Eytan, MD - Ignite Presentation

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Ted Eytan, MD, MS, MPH

"Acceleration and tipping points : Consumer e-Health" 11/17/2011

Health & Medicine News & Politics

Consumer e-Health : A new era of listening
Acceleration and Tipping Points, ONC Meeting, 11/17/11
Ted Eytan, MD MS MPH • Kaiser Permanente • The Permanente Federation • twitter: tedeytan

© 2011 The Permanente Federation, LLC

Thursday, November 17, 11 1

Tweet us! @tedeytan • @kpnewscenter
Thursday, November 17, 11 2

Primary Care only happens here?

Thursday, November 17, 11 3

23 seconds
Listening, pre-2000
18 seconds

Length of patient
opening statement
before “redirection”

1984 1999

Thursday, November 17, 11 5

3.7 million members connected, via kp.org
4,000,000 members

2,000,000 members

2003 2005
2007 2009 6/2011
Thursday, November 17, 11 7

and 350,000 Caregivers , too
Parents and Children acting on behalf of loved ones

350,000 caregivers

275,000 caregivers

2010 200,000 caregivers
8/2011

Thursday, November 17, 11 8

Listening, 2011

§8.3 million secure emails sent
§20 million test results viewed
§45 million clinical telephone calls
§Tweeting @KPMemberservice

Thursday, November 17, 11 9

“Before, health care was
something that happened at a
hospital. Now I can own it.”

“I’d be up a creek….”

Thursday, November 17, 11 10

Better care: Blood pressure controlled
85%

KP member

73%
US 90th %

60%
2005 2006 2007 2008

Thursday, November 17, 11 11

Better care: Blood pressure controlled
Significant? How 85%
about p<0.0001 + email

73%
US 90th %

60%
2005 2006 2007 2008

Thursday, November 17, 11 12

Failure to Notify, Abnormal Tests

Lab 7.1%

92.9%

An EHR did NOT close this gap!

Thursday, November 17, 11 14

What will happen next?

15

Thursday, November 17, 11 15

Audrey Crist, MD, Family Physician, Portland, Oregon
Thursday, November 17, 11 16

Book
appointments,
send email,
get labs, visit
summaries

Thursday, November 17, 11 17

Wish you were here,
Colorado Springs

Thursday, November 17, 11 19

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2011 ONC Annual Meeting - Ted Eytan, MD - Ignite Presentation

1. Consumer e-Health : A new era of listening Acceleration and Tipping Points, ONC Meeting, 11/17/11 Ted Eytan, MD MS MPH • Kaiser Permanente • The Permanente Federation • twitter: tedeytan © 2011 The Permanente Federation, LLC Thursday, November 17, 11 1

2. Tweet us! @tedeytan • @kpnewscenter Thursday, November 17, 11 2

3. Primary Care only happens here? Thursday, November 17, 11 3

4. Thursday, November 17, 11 4

5. 23 seconds Listening, pre-2000 18 seconds Length of patient opening statement before “redirection” 1984 1999 Thursday, November 17, 11 5

6. Thursday, November 17, 11 6

7. 3.7 million members connected, via kp.org 4,000,000 members 2,000,000 members 2003 2005 2007 2009 6/2011 Thursday, November 17, 11 7

8. and 350,000 Caregivers , too Parents and Children acting on behalf of loved ones 350,000 caregivers 275,000 caregivers 2010 200,000 caregivers 8/2011 Thursday, November 17, 11 8

9. Listening, 2011 §8.3 million secure emails sent §20 million test results viewed §45 million clinical telephone calls §Tweeting @KPMemberservice Thursday, November 17, 11 9

10. “Before, health care was something that happened at a hospital. Now I can own it.” “I’d be up a creek….” Thursday, November 17, 11 10

11. Better care: Blood pressure controlled 85% KP member 73% US 90th % 60% 2005 2006 2007 2008 Thursday, November 17, 11 11

12. Better care: Blood pressure controlled Significant? How 85% about p<0.0001 + email 73% US 90th % 60% 2005 2006 2007 2008 Thursday, November 17, 11 12

13. Thursday, November 17, 11 13

14. Failure to Notify, Abnormal Tests Lab 7.1% 92.9% An EHR did NOT close this gap! Thursday, November 17, 11 14

15. What will happen next? 15 Thursday, November 17, 11 15

16. Audrey Crist, MD, Family Physician, Portland, Oregon Thursday, November 17, 11 16

17. Book appointments, send email, get labs, visit summaries Thursday, November 17, 11 17

18. Thursday, November 17, 11 18

19. Wish you were here, Colorado Springs Thursday, November 17, 11 19

20. Thursday, November 17, 11 20

21. Thursday, November 17, 11 21