2. 2
About Us
Knowledge and
Experience
Relationships
Why a Process
Consulting Firm?
Ask business executives to define the word ‘process’ and undoubtedly you will receive multiple
definitions and explanations. Merriam-Webster defines ‘process’ as a series of actions that produce
something or that lead to a particular result. That is a very simple and straightforward definition. Yet
many questions remain, including:
Why do executives struggle to define their own company’s processes?
Why do organizations continually accept inefficient and substandard processes?
Why do leaders not hold their teams accountable for process excellence?
These questions, and many others like them, led to the founding of Curtis Process Consulting. We are
singularly dedicated to the understanding and improvement of process in the marketplace.
At Curtis Process Consulting, all we do is process. While coming from various industries and
backgrounds, our team consists of individuals who have dedicated their careers to the pursuit of
process-related topics and capabilities. Equally important is our experience applying process
improving techniques across varying industries, including:
Advertising, Aerospace, Banking, Consumer Products, Energy, Federal Government, Financial Services,
Grocery, Healthcare, Hospitality, Insurance, Manufacturing, Mass Media, Medical Devices, Oil & Gas,
Private Equity, Retail, and Transportation.
Every client is unique. We understand that at Curtis Process Consulting and work tirelessly to establish
a true partnership based on trust, integrity, and a passion for process improvement. Working together
hand-in-hand we will establish a unique and customized approach to the challenges facing your
organization, enabling you to gain competitive advantage through the power of process.
We know process. It is who we are. It is what we do.
4. 4
Growth Productivity
Flexibility
Quality &
Control
Efficiency
Customer
Experience
How do I grow my business?
How can we do more with less?
How can we achieve controlled growth?
How can we maximize productivity?
Can we maintain controls, quality standards, and
align customer channels while making our
business dynamic and flexible?
Can we embrace change quickly from an org &
platform perspective, understanding how
processes are integrated across the org?
How can my organization optimize both
customer satisfaction and cost metrics?
How can we reduce cost to serve?
How can we enhance the customer experience
with our current capabilities?
Regardless of which priorities matter most to the organization, CPC helps our clients achieve the right balance to
obtain competitive advantage through process.
Desired Capabilities
Organizations Face Competing Strategic Priorities
5. 5
A Customized Roadmap Must Be Established
Communication
Plan
Project Selection
Talent Selection &
Training
Deployment
Strategy
Deployment
Integration
Financial Controls
Risk Mitigation
When designing a CUSTOMIZED Process Excellence Program for our clients, CPC considers a series of
questions, experiences, templates, and tools within seven key design topics to develop the RIGHT
APPROACH for the organization.
Customized
Process Excellence Roadmap
9. 9
Next Steps
Go/No-Go decision on Process Transformation engagement
Draft and sign contract for engagement
12-month Process Transformation
CPC to lead and customize an appropriate, efficient approach to long term
process improvement and capability transfer
10. 10
Professional Background and Education:
Ted is a senior consultant at Curtis Process Consulting. He works with executives and teams
across multiple industries to build ironclad processes for industry-leading thinking.
Ted has led many Lean Six Sigma transformations and has been directly involved with mentoring
and coaching at all levels of an organization. He has also developed several assessment
programs for executives and practitioners that are relevant and customized to uncover current
business issues leading to effective gap and root cause analysis.
Ted is an experienced Master Black Belt with over twenty years of experience in Lean Six Sigma
deployment and project work. A retired Coast Guard officer, he has a proven record of
exceptional leadership and of leveraging process improvement principles to identify and
implement solutions that eliminate waste, improve quality and reduce cost.
Ted graduated from Tulane University, New Orleans LA with a graduate degree in Mathematics
and Teaching. He is a certified Change Manager and a member of the Senior Examining Board
for the Malcolm Baldrige National Quality Award.
Select Client Experiences:
Leading Financial Services Company: Led the design, creation and
implementation of an enterprise-wide assessment program for more
than 250 critical business processes. Coached and mentored
countless process owners while advising leadership on the change
management required to integrate Continuous Improvement into a
“way of life”.
US Military: Led the operational deployment of Total Quality
Management and the Malcolm Baldrige National Quality Award
Criteria for an entire branch of the US Military. Coached and
mentored enterprise-wide process improvement projects, which
saved several million dollars, as well as helped shape the culture of
the organization to integrate Lean thinking.
Large Insurance Company: Program Manager and executive coach
for the design, development and implementation of the IT Capability
Maturity Model (CMM). Led multiple matrixed teams thru the
Change Management Strategy required to implement and internalize
a totally new framework for the enterprise IT Operations
organization.
Leading Government Contractor: Program Manager for division of 17
Quality Assurance Offices in 12 states supporting over $600MM in
government contract work. Responsible for and led multiple
initiatives to improve operations within key processes, which
translated to hard-dollar savings as well as improved customer
satisfaction and follow-on contracts.
Office of the White House: Responsible for coaching and consulting
Senior White House Administrative Offices thru the process
assessment and improvements required to support their Y2K
program. Worked with leaders to scope and prioritize projects to
minimize the probability of any Y2K event.
Functional Experience:
• Lean Six Sigma
• Process Improvement
• Operational Strategy
• Learning Programs
• Process Redesign
• Project Management
• Lean Transformation
• Leadership
• Voice of Customer
• Culture and Team Development
Select Industry Experience:
• Banking
• Consumer Products
• Federal Government
• Financial Services
• Healthcare
• CMM Implementation
• Manufacturing
• Military
• Baldrige Criteria
implementation
• Retail Products
• ITIL implementation
Ted Haenlein
