explain how onTune make life easier!

1. System Analysis & Performance Instrument
July 2013
Austin Lee
CEO
TeemStone Corp.

2. Problem, Fault, Crash ~~~

3. In HSBC, SMS is
Lack of information for analysis
- Long interval (over minutes)
- useless information (just average)
Too complicated to use
- Difficult to learn and use
Don’t know about customer requirements
- Lack of service experience
- didn’t find root cause
Why SMS didn’t meet needs ?

4. Only one solution for Customer
Seconds basis real-time monitoring
-can find specific behavior of system [why1]
Abundance of collected data
-can find root cause fast and effectively [why2]
Functions for problem & performance analysis
-reduce recovery time [comparison chart, case study]
Customer use onTune for their BMT test
- Tivoli, OV, Patrol, etc is not usable [win-back record]
Lightness in resource consumption
-save customer’s investment [demo]
why onTune?

5. 1 minute
10 minutes
What makes a difference!
2 seconds
Why 1 : second monitoring

6. 10 minutes5 minutes
1 minute
2 seconds
2 hours` window
Why 1 : second monitoring
What makes a difference!
competitors

7. Network
Disk
Network
Disk
%usr, %sys, %idle, %wait,
%usr+%sys, Run Queue, Block
Queue, Pending Queue, Wait
Queue
Correct statistics of duty cycle is
the basic item.
%Active Virtual Memory,
%Free Memory, %Comp,
%FileCache, Total Memory,
Total PagingSpace, %Used
PagingSpace, PagingSpace In,
PagingSpace Out, Freed Page,
Scaned Page, Filesystem In,
Filesystem Out
Supporting precise monitoring
for the Cache, page, and
physical memory.
EC,PC,APP,Pcrate
Real-time monitoring of
resource status as per partition.
Accurate system predictability
based on system-wide
observation.
Duty cycle of CPU and Memory, amount used in IO ,
ThreadCount as per Process/Command/User
Real-time monitoring of resource status of individual
user/task unit process.
Send(KB), eceive(KB),
Transfer(KB),
error(packet)
Monitoring precise status
as unit of individual
network interface.
Read(MB), Write(MB),
ReadWrite(MB), Busy%
Verita Volume
ManagerMonitoring
Monitoring unit
elements influencing the
performance from
physical disk to VG/DG.
Network
Disk
Network
Disk
Network
Disk
Network
Disk
Network
Disk
Network
Disk
Network
Disk
Network
Why 2 : collected data
CPU
Memory
Partition
Application
CPU
Application
Partition
Memory
Application
Partition
Application
Memory
Partition
Application
Partition
Application
Partition
Application
Partition
Application
Partition
Application
CPU
Partition
Application
Memory
CPU
Disk
Network Virtualization
Process

8. Why 2 : Monitor/Analysis on every
business process
What makes a difference!

9. Functions onTune SMS
Real time monitoring by the second1)
O Log collecting cycles getting
longer if objects are
numerous
OS parameter monitoring2) O X
Creating performance statistic data without limit of time
interval(second ~ year)
O X
Performance reports available4) O Customizing needed (High
cost)
Less resources consumption for Agents5)
(CPU: less1 than 1%, Memory: Less than 20Mbyte)
O
X
Depends on the objects’
number
Infra expense for installation Low
Medium
Customizing needed in
most cases
Comparison I : basic functions
onTune vs. IBM Tivoli / HP OpenView / BMC Patrol
1) Available to monitor objects in the second- Generally other solutions take 30sec~ few minuet for monitoring, and the interval get longer as objects
increase in number
2) Easy to confirm the factors affecting performance of servers by managing OS configuration value (OS parameter)
3) Available to make groups with business service or productions/developers/tests in terms of servers, and set monitoring interval for the each group
individually
4) Available to make performance or issues reports for days, weeks, and months through excel and PPT with simple clicks.
5) Despite of performing real time monitoring in the second, onTune shows that agents use only small part of CPUs.
Confidential

10. Functions onTune SMS
Monitoring CPU/Memory/IO of PID6) O X
Monitoring CPU/Memory/IO of a process by Command7) O X
Monitoring CPU/Memory/IO of a process by Users8) O X
Monitoring Memory Leak of a process9) O X
PSMD Monitoring10) O X
Monitoring for usage of individual Adapters (Network, FC
Adapter)
O
Monitoring usage of individual physical disks O X
Monitoring for Volume Groups and Assigned disks O
Monitoring Veritas Volume Manager O X
Easy monitoring and analysis, so training is not needed
O
Intuitive UI
Easy to use
X
Special training needed
IBM virtualization monitoring11) O
6) Once agents are installed , onTune performs monitoring for performance resources usage (CPU / Memory / IO) of all processes without extra setting.
7) Once agents are installed , onTune performs monitoring for performance resources usage (CPU / Memory / IO) according to users’ command groups ( i.e. All the
java processes of web-WAS users) without extra setting.
8) Once agents are installed , onTune performs monitoring for performance resources usage (CPU / Memory / IO) according to users (i.e. accounts of -WAS, ROOT, or
Oracle) without extra setting.
9) As a function explained in 6), when memory leakage is suspicious in a certain server, it is possible to diagnose which process makes trouble and when it is started
through history analysis about memory usage of each process.
10) Available to monitor Promotion/Demotion of IBM AIX’s Multi Page Memory Pool (4K/64K)
11) Available to monitor CPU/Memory Pool , VIO’s performance for IBM virtualized servers
Tivoli is trademark of IBM, OpenView is Trademark of HP.
Comparison II : performance functions
onTune vs. IBM Tivoli / HP OpenView / BMC Patrol

11. IBM AIX
Increasing Memory Usage
500GB Memory
Identified a process that shows increasing
amount of memory usage
Problem
• IBM AIX G-ERP which uses 500GB of memory.
• Computational memory usage used to be 50% but the
memory usage kept increasing after a specific application
was installed.
• Found that it reached up to 85%.
Solution
• onTune had the long-term performance data.
• onTune analyzed the memory usage for each process in the
system.
• A specific process was found to keep increasing its
memory usage continuously.
• Asked the programmer to check the application.
• The application was fixed and the problem solved.
G-ERP Server
- In usual cases of memory leak, it is not easy and it takes very
long time to identify a suspicious program using various Scripts.
- It is always possible for the system to halt while trying to find
a problem.
- APM had been installed and running in the system
but onTune did all these steps while APM did not
recognize any problem at all.
onTune found a suspicious system status in a ERP server which used large amount of extended
memory. The problem seemed to be related with Memory Leak and a specific process was identified
through onTune and the problem was fixed.
onTune Performance Monitoring / Analysis
Case study

12. Customer From Why
Samsung fire &
Marine Insurance
OpenView
Customer want to support
-IBM PowerVM, virtual OS
-Real time analysis
-Find root cause
-Every process monitoring
-short installation project
-easy to use
IBK Bank Patrol
Korea Financial
Telecommunications
& Clearings Institute
Patrol
Korea Securities
Repository
Patrol
Woori Bank OpenView
IBM Korea
Tivoli,
nmon
For customer support
Winback Track record

13. Sensitive in System Performance
If someone use Virtualization, major issue
base on Operating System.
They need onTune
Using trial, over 90% decided to buy onTune
Best fit for

14. LGCNS is a major IT service
company in Korea.
LG used onTune on a trial basis
in a new trading system
development project for e-
Trade securities firm.
Letter from customer

15. Demo & Technical Deep Dive
the others vs. OnTune
agent engine viewer

16. Austin Lee
M : +82-10-7345-7393
T : +82-2-2057-7393
F : +82-2-2057-7394
Email : austin@teemstone.com
ontune@ontune.co.kr