Crm 10

CRM Customer Relationship Management By Diana Gordon Michelle Parsons Nathan Schulz

Overview ,[object Object],[object Object],[object Object]

What is CRM? ,[object Object],[object Object]

History of CRM ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

What it does... ,[object Object],[object Object],[object Object],[object Object]

What to look for in CRM software... ,[object Object],[object Object],[object Object],[object Object]

Benefits of CRM ,[object Object],[object Object],[object Object]

Satisfied customers pay off… siebel.com

CRM may... ,[object Object],[object Object],[object Object],[object Object],[object Object]

It also... ,[object Object],[object Object],[object Object],[object Object]

CRM leads to... ,[object Object],[object Object],[object Object],[object Object],[object Object]

Customer Service ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

It even ties into BI… (Business Intelligence) ,[object Object],[object Object]

Technical Functionality ,[object Object],[object Object]

The Players ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Where is Siebel??

#1 in CRM?... maybe not! ,[object Object],[object Object],[object Object],[object Object]

The Price of Playing… ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

A little about the companies… ,[object Object],[object Object],[object Object]

And more… ,[object Object],[object Object],[object Object]

A little more... ,[object Object],[object Object],[object Object]

And then there were two… ,[object Object],[object Object]

Main Points to Take Home… ,[object Object],[object Object],[object Object]

Sources ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Crm 10

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Crm 10