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Research on mentions of Prestige and it’s competition
in the digital media landscape and online perception of
               gaming and recipes in India
Contents
A. Brand Scan
     1.   Official website analytics of Prestige and Competition

     2.   The Social Media Presence of Prestige and Competition

     3.   Sentiment of mentions (Positive, Negative, Neutral)

     4.   Brand score

     5.   Summary

B.   Secondary research
     1.   Online gaming

     2.   Online recipes

     3.   Summary

C.   Recommendations

D.   Approach
Brand Scan
        Tracking of all mentions of Prestige and competing brands in digital
                                  and social media




Time period: 26th September 2009 to 26th September 2010
Geography: India
Demographics: All demographics
Prestige
Official website analytics
•   Official website: www.prestigesmartkitchen.com

•   Global Traffic Rank: 290,151

•   Global Traffic Rank Status: LOW

•   Optimum Global Traffic Rank Range: <50,000



•   Highest traffic from: India

•   India Traffic Rank: 24,638

•   Sites linking in: 33

•   Click Stream:
     –   Upstream : google.com

     –   Down Stream: google.com
Official website analytics
•   Official blog: NA

•   Latest post – NA

•   Technorati authority rating – NA



•   Official Tweeter: NA

•   Latest tweet – NA

•   Following – NA

•   Followers –NA



•   Official Facebook Page: http://www.facebook.com/pages/ttk-prestige/111404602211851?ref=ts

•   No. of fans – 2

•   Last post – September 22nd 2010
Share of voice


                                 Percentage of total
  Platform         Mentions
                                      mentions
General Web           442             75.17%
   Twitter            52               8.84%
News websites         50               8.50%
    Blogs             38               6.46%
   Forums             06               1.02%
    Total         588 Mentions         100%
Influencers

                                               Influencers
                currybear.com                               4

             www.autoblogs.in                               4

         blog.investraction.com                                     5

               blsmartbuy.com                                       5

                     jilele.com                                             6
                                                                                                    Authority
                  maths.indl.in                                             6

                       chiru.in                                                     7

          indiansharemarket.in                              4

          www.cafestocks.com                                                                8

                                  0   1    2     3      4       5       6       7       8       9



 Influencers are the main websites driving the conversations around a given brand. In the above graph they are
segmented according to their authority which is a measure of the number of links to the website as well as their
        influencing power in conversations (how effective were they in generating them) around Prestige
Influencers
Tweets

              Average
    4.13      Authority
                                                       15
                                                  Total Tweets
    7520      Followers
                                        An authority ranking between 0 to 10 with 10 signifying
                                      someone with very high reach and influence. This authority
                                                    ranking is based on the number of
    1592      Following                followers, following, updates, retweets and several similar
                                                                measures .




                            The Redigital Twitter Acquisition Index is a measure
   Twitter                  of dividing the total number of followers by the total
                  501.33
Acquisition                 number of tweets of a tweeter. The index represents
                            how interesting or ‘viral’ (potential to spread) the
     Index                  tweets of a tweeter are.
Videos


20782   Total views


        Total
 33     comments


0.41    Average
        rating
                           44
                        Total Videos
        Total
 29
        Favourites

        Total
7314
        Duration
        (seconds)
News

                                          Top sources of News


                                      1   1                                 indiatimes.com
                                  1
                          1                                                 business-standard.com

                      1                                                     hindu.com
                                                                            moneycontrol.com
                  2                                  12
                                                                            yahoo.com
                                                                            telegraphindia.com
                  2                                                         thehindubusinessline.com
                                                                            topnews.in

                              3                                             merinews.com
                                                                            pressreleasepoint.com
                                              3




Fig: News sources which mention the search query most often and have an authority score of at least 1.
News
Blog mentions



  2.77           Average
                 Authority


   30            Average
                 Age
                                                                        38
                                                                  Total Mentions

  Male           Over-represented
                 Gender




The authority score of a blog is based on the size of its audience and reach.
Sentiment




 Sentiment                      128                     01                    178
                             Positive              Negative                Neutral




Mention: http://twitter.com/burgerbingo (http://twitter.com/burgerbingo/statuses/10456544507)
Date: 2010-03-14
Time: 10:38:58 IST
Location: IN
Type: Negative
Content: Big Bazar ROBBED M! they sold me a defective Prestige pressure cooker a day ago and now insists of
repairing it rather than a replacement.
Popular phrases
Bajaj

Keywords: kitchen appliances, mixer grinders , food process, juicer, hand blender, wet
grinder, toaster, oven toaster griller, microwave oven, electric kettle, hobs
Official website analytics
•   Official website: http://www.bajajelectricals.com/Appliances-c-5.aspx

•   Global Traffic Rank: 217,383

•   Global Traffic Rank Status: LOW

•   Optimum Global Traffic Rank Range: <50,000



•   Highest traffic from: India

•   India Traffic Rank: 20,209

•   Sites linking in: 63

•   Click Stream:
     –   Upstream : google.com, liveperson.net

     –   Down Stream: google.com,liveperson.net
Official website analytics
•   Official blog: NA

•   Latest post – NA

•   Technorati authority rating – NA

•

•   Official Tweeter: http://twitter.com/BajajAppliances

•   Latest tweet – NA

•   Following – NA

•   Followers –NA



•   Official Facebook Page: http://www.facebook.com/pages/bajaj-appliances/118774681493341
•   No. of fans – 2

•   Last post – NA
Share of voice



 Platform             Mentions      Percentage
General Web             5000          99.48
   Blog                  16            0.31
   News                  11            0.21
            Total   5027 Mentions
Videos


4022   Total views


       Total
01     comments


-01    Average
       Rating
                          04
                       Total Videos
       Total
01
       Favourites

       Total
158
       Duration
       (seconds)
News

                                  Top sources of News


                        1
                                                                             thehindubusinessline.com
                                                   2
                                                                             hindu.com


                                                                             indiatimes.com




                        2


Fig: News sources which mention the search query most often and have an authority score of at least 3.
Blog mentions




                   1.06           Average
                                  Authority


                    NA            Average
                                  Age
                                                                                       16
                                                                                 Total Mentions
                                  Over-represented
                   Male           Gender



An authority ranking is between 0 to 10 with 10 signifying someone with very high reach and influence. This
authority ranking is based on the number of followers, following, updates, and several similar measures.
Sentiment




Sentiment    1160        388       3479
            Positive   Negative   Neutral
Hawkins
Keywords: futura cookware, pressure cooker, cooker, cookware
Official website analytics
•   Official website: http://www.hawkinscookers.com/

•   Global Traffic Rank: 696,214

•   Global Traffic Rank Status: LOW

•   Optimum Global Traffic Rank Range: <50,000



•   Highest traffic from: India (94.6% of visits)

•   India Traffic Rank: 140,715

•   Sites linking in: 18

•   Click Stream:
     –   Upstream : google.com

     –   Down Stream: NA
Official website analytics
•   Official blog: NA
•   Latest post – NA
•   Technorati authority rating – NA
•
•   Official Tweeter: NA
•   Latest tweet – NA
•   Following – NA
•   Followers –NA


•   Official Facebook Page: http://www.facebook.com/pages/Hawkins-Cookers-Limited/109412115744873?ref=ts
•   No. of fans – 10
•   Last post – NA
Share of voice



 Platform            Mentions      Percentage
   News                 33          31.48%
General Web             32          30.42%
   Blog                 19          18.09%
  Twitter               19          18.09%
  Forums                02           1.92%
            Total   105 Mentions
Tweets
               5.73             Average
                                Authority
                                                                                             An authority ranking is between 0 to 10


             14199              Followers
                                                                         19                  with 10 signifying someone with very
                                                                                             high reach and influence. This authority
                                                                                             ranking is based on the number of
                                                                   Total Tweets              followers, following, updates, and
                                                                                             several similar measures.


              6797              Following


                                                                             Top 10 twitter sources

       Twitter                                                             10%
                                                                                                                         bloqcafycom
                                                                                                                         smartinvestor
                                     747.31                                            20%
    Acquisition                                                      10%                                                 probablytrippy

         Index                                                     10%                        10%
                                                                                                                         slockezy picks
                                                                                                                         mishaalhk
                                                                                                                         preethz danfan

The Redigital Twitter Acquisition Index is a measure of dividing     10%                 10%                             simplication
the total number of followers by the total number of tweets of             10%   10%                                     quickermaths
a tweeter. The index represents how interesting or ‘viral’                                                               mercuryman3a
(potential to spread) the tweets of a tweeter are.
Videos


16820   Total views


        Total
 8      comments


3.47    Average
        Rating
                           09
                        Total Videos
        Total
 19
        Favourites

        Total
1971
        Duration
        (seconds)
News

                                  Top sources of News




                                                                                 thehindubusinessline.com
                 9                                  24                           hindu.com




Fig: News sources which mention the search query most often and have an authority score of at least 3.
Blog mentions



            2.10             Average
                             Authority


             30              Average
                             Age
                                                                                           19
                                                                                   Total Mentions

           Male              Over-represented
                             Gender




An authority ranking is between 0 to 10 with 10 signifying someone with very high reach and influence. This
authority ranking is based on the number of followers, following, updates, and several similar measures.
Sentiment




Sentiment     48          09        65
            Positive   Negative   Neutral
Popular phrases
Buzz Graph


             » BuzzGraph shows a visual summary of
             buzz around the searched query by listing
             the words that appear frequently along
             with the search query.

             » Association between different keywords
             is represented by edges between them
             which can be bold, simple or dashed based
             on the strength of association.

             » Strongly related words, which
             frequently appear together, have darker
             edge between them.
Maharaja Whiteline
Keywords: Mixer, grinder, juicer, rice cooker
Official website analytics
•   Official website: www.prestigesmartkitchen.com

•   Global Traffic Rank: 3,190,365

•   Global Traffic Rank Status: LOW

•   Optimum Global Traffic Rank Range: <50,000



•   Highest traffic from: India

•   India Traffic Rank: 174,675

•   Sites linking in: 5

•   Click Stream:
     –   Upstream : google.com

     –   Down Stream: google.com
Official website analytics
•   Official blog: NA
•   Latest post – NA
•   Technorati authority rating – NA


•   Official Tweeter: NA
•   Latest tweet – NA
•   Following – NA
•   Followers –NA


•   Official Facebook Page: http://www.facebook.com/pages/MAHARAJA-WHITELINE-INDUSTRIES-
    LIMITED/120150181350800?ref=ts
•   No. of fans – 3
•   Last post – May 18th 2010
Share of voice



 Platform            Mentions     Percentage
General Web             65         86.66%
  Twitter               01          1.34%
   News                 03           4%
   Blog                 06           8%
            Total   75 Mentions
Tweets

 7
         Average
         Authority
                                                          01
                                                    Total Tweets

1121     Followers
                                An authority ranking is between 0 to 10 with 10 signifying someone
                                with very high reach and influence. This authority ranking is based
                                on the number of followers, following, updates, and several similar
 34      Following              measures.




   Twitter                  The Redigital Twitter Acquisition Index is a measure of dividing
                     1121   the total number of followers by the total number of tweets of
Acquisition                 a tweeter. The index represents how interesting or ‘viral’
                            (potential to spread) the tweets of a tweeter are.
     Index
Videos


507   Total views


      Total
01    comments


5     Average
      rating
                         01
                      Total Videos
      Total
00
      Favourites

      Total
31
      Duration
      (seconds)
Blog mentions



        1.67             Average
                         Authority


         NA              Average
                         Age
                                                                                       38
                                                                               Total Mentions

         NA              Over-represented
                         Gender



An authority ranking is between 0 to 10 with 10 signifying someone with very high reach and influence.
This authority ranking is based on the number of followers, following, updates, and several similar
measures.
Sentiment




Sentiment     09          07        59
            Positive   Negative   Neutral
Popular phrases
Philips
Keywords: mixer grinder, juicer, food processor, water purifier,
vacuum cleaner, kettle, blender
Official website analytics
•   Official website: http://philipsindia.com/

•   Global Traffic Rank: 84,752

•   Global Traffic Rank Status: LOW

•   Optimum Global Traffic Rank Range: <50,000



•   Highest traffic from: India

•   India Traffic Rank: 8,708

•   Sites linking in: 58

•   Click Stream:
     –   Upstream:
         philips.com, google.co.in, google.com, futurebazaar.com, facebook.com, amazon.com, ebay.in, infibeam.com, opinion
         bar.com, samsung.com

     –   Down Stream: google.com, philips.com, google.co.in, infibeam.com, ebay.in, facebook.com, opinionbar.com,
Official website analytics
•   Official blog: NA

•   Latest post – NA

•   Technorati authority rating – NA



•   Official Tweeter: http://twitter.com/philipsindia

•   Latest tweet – September 24th 2010

•   Following – NA

•   Followers –6



•   Official Facebook Page: http://www.facebook.com/pages/ttk-prestige/111404602211851?ref=ts

•   No. of fans – 2

•   Last post – September 22nd 2010
Share of voice



 Platform            Mentions      Percentage
   Blog                 60          53.09%
  Twitter               20          17.70%
   News                 19          16.82%
General Web             12          10.62%
  Forums                02           1.77%
            Total   113 Mentions
Influencers

                                          Authority of Influencers

                   brandstoday.in                            5

  greenerlargevehicledomains.com                             5

                  bpmsound.com                                       6

                   hometone.org                                               8

                   news.pluggd.in                                                 9                  authority


               trendsupdates.com                                                           10

              customercareinfo.in                                    6

                     maths.indl.in                                   6

                                     0      2         4          6        8           10        12

 Influencers are the main websites driving the conversations around a given brand. In the above graph they are
segmented according to their authority which is a measure of the number of links to the website as well as their
                influencing power in conversations (how effective were they in generating them)
Tweets
                                Average
                5.4             Authority
                                                                                        An authority ranking is between 0


                                                                      20
                                                                                        to 10 with 10 signifying someone
                                                                                        with very high reach and
             15953              Followers                                               influence. This authority ranking is
                                                                                        based on the number of
                                                                   Total Tweets         followers, following, updates, and
                                                                                        several similar measures.

             14627              Following

                                                                            Top 10 Twitter sources
            Twitter
                                                                                                                 adsmumbai
                                                                                1                                adsbangalore
                                        496.75                                            2
         Acquisition                                                        1                                    adschennai
                                                                                                                 sktechlover
              Index                                                     1
                                                                                                  2
                                                                                                                 shailaja
                                                                                                                 ani_aset
                                                                        1
                                                                                                                 quikr
The Redigital Twitter Acquisition Index is a measure of dividing
the total number of followers by the total number of tweets of              1                 1                  usedgoodsonline
a tweeter. The index represents how interesting or ‘viral’                      1   1                            gagankaul
(potential to spread) the tweets of a tweeter are.                                                               ridziegal
Videos


452144   Total views


         Total
 437     comments


 2.73    Average
         rating
                            50
                         Total Videos
         Total
 201
         Favourites

         Total
8238
         Duration
         (seconds)
News

                                  Top Sources of News


                              1
                      1                                                      indiatimes.com

                 1                                                           hindu.com
                                                     6
                                                                             thehindubusinessline.com
               2                                                             rediff.com

                                                                             business-standard.com

                              3                                              yahoo.com


Fig: News sources which mention the search query most often and have an authority score of at least 3.
Blog mentions



          2.63             Average
                           Authority


           28              Average
                           Age
                                                                                          60
                                                                                   Total Mentions

         Male              Over-represented
                           Gender




An authority ranking is between 0 to 10 with 10 signifying someone with very high reach and
influence. This authority ranking is based on the number of followers, following, updates, and several
similar measures.
Sentiment




Sentiment     41          14        44
            Positive   Negative   Neutral
Nirlep
Official website analytics
•   Official website: www.nirleponline.net

•   Global Traffic Rank: 4,015,309

•   Global Traffic Rank Status: LOW

•   Optimum Global Traffic Rank Range: <50,000



•   Highest traffic from: India

•   India Traffic Rank: NA

•   Sites linking in: NA

•   Click Stream:
     –   Upstream : google.com

     –   Down Stream: google.com
Official website analytics
•   Official blog: NA
•   Latest post – NA
•   Technorati authority rating – NA


•   Official Tweeter: NA
•   Latest tweet – NA
•   Following – NA
•   Followers –NA


•   Official Facebook Page: NA
•   No. of fans – NA
•   Last post – NA
Share of voice



 Platform            Mentions      Percentage
General Web             60           94.5%
  Twitter               20           3.2%
   Blogs                19           1.6%
   News                 12           0.7%
            Total   111 Mentions
Tweets
                                Average
               3.71             Authority                                             An authority ranking is between 0
                                                                                      to 10 with 10 signifying someone


             56010              Followers
                                                                      28              with very high reach and
                                                                                      influence. This authority ranking is
                                                                                      based on the number of
                                                                   Total Tweets       followers, following, updates, and
                                                                                      several similar measures.


              3880              Following

                                                                            Top Twitter sources
            Twitter
                                       2000.35
         Acquisition                                                       1      1                           bhogleharsha
                                                                                                              get2knowindia
              Index                                                    1                 1
                                                                                                              sudhir_asb
                                                                                                              tariquesani
                                                                                                              sri_gangsta
The Redigital Twitter Acquisition Index is a measure of dividing
the total number of followers by the total number of tweets of             1      1                           bhatatrao2305
a tweeter. The index represents how interesting or ‘viral’
(potential to spread) the tweets of a tweeter are.
News

                                  Top sources of News



                     9                                                in.biz.yahoo.com
                                            10
                                                                      www.telegraphindia.com

                                                                      www.dnaindia.com

                 3                                                    www.indianexpress.com
                                             3
                         3                                            www.merinews.com
                                   5


Fig: News sources which mention the search query most often and have an authority score of at least 3.
Blog mentions



     2.21              Average
                       Authority


      22               Average
                       Age
                                                                                     15
                                                                              Total Mentions

    Male               Over-represented
                       Gender



An authority ranking is between 0 to 10 with 10 signifying someone with very high reach and
influence. This authority ranking is based on the number of followers, following, updates, and
several similar measures.
Sentiment




Sentiment     41          14        44
            Positive   Negative   Neutral
Brand Score
                   Rank              Brand           Brand score            Factor

                     1               Philips          5254.44            Video uploads

                     2                Bajaj           5065.22           Web mentions

                     3               Nirlep              915            Web mentions

                     4              Prestige           669.82            Video uploads

                     5              Hawkins             338.2            Video uploads
                     6         Maharaj whiteline        69.07           Web mentions




Brand score is calculated by adding the following factors where each factor has a different scoring metric:

     Alexa Ranking + Site Linking + Blog mention + News mention + Forum mention + General web mentions +
     Twitter mention + Video uploads + Video favourites + Video Comments + Facebook score
Summary
Share of voice :
        –   75% of the mentions of Prestige are in general web compared to blogs, forums and Social Media.
        –   Future activities should focus more on these platforms
Influencer:
        –   Influencer websites are the drivers of the conversations and linking back to their site and following them on
            relevant platforms can help increasing visibility of the brand.
Twitter Acquisition Index:
        –   Twitter Acquisition Index shows that the tweets that mentions Prestige TTK were mostly relevant and people
            followed them.
        –   Twitter Acquisition Index for Prestige TTK is 501.33 and is considered to be good.
Videos:
        –   The total number of views for the 44 videos we analyzed is 20,782.
        –   The average rating is low at 0.41. Highly-rated videos appeal to a specific group of individuals with related
            interests/tastes that tend not to represent the mass.
        –   Videos with average rating probably appeal to larger groups of people that have more diverse interests, and
            this tends to bring down the average rating.
Blog:
        –   Average authority ranking of blog mentions is 2.77 which mean the overall influence and reach of Prestige
            on Blogs is comparatively low.
        –   As the average age is 30 which is Prestige TTk’s TG and activities can be planned on Prestige TTK’s blog and
            website keeping them in mind.
Summary
Sentiment:
      –   Sentiment of Prestige TTK on the entire internet is favorable as the mentions are mostly positive and
          neutral.
      –   However there was one tweet which was found negative. This negativity can be handled by giving
          feedback and answers to the tweeters or the users.

Popular phrases :
      – Popular phrases can be very useful while planning SEM campaign and also the content for the blog
         and Prestige TTK website.
Brand Score:
      – Prestige TTK is 4th on the list and Philips is 1st. The factors that influenced the ranking are mainly
         Video uploads and web mentions.
      – These factors should be kept in mind while creating the website or any other similar activity
Summary
Prestige v/s Competitors:

Brand score:
        –   The main factor for Philips to be at the top in the brand score is Video uploads and even for Prestige.
        –   Prestige however has less general web mentions. On the other hand Bajaj and Nirlep have a good presence on the
        –   general web.

Twitter:
        –   Users are talking about Prestige in random tweets but a more integrated approach could be followed like creating an
            official Twitter account (as Prestige doesn’t have one) and following relevant people.
        –   A content strategy to be followed to engage more followers.
        –   Competitors haven’t done anything significant on Twitter so tapping this platform can play a key role.
Blog:
        –   Creating an official blog of Prestige and generating content around for example the latest recipes and the Prestige
            recipe game.
        –   This will help users to participate and getting involved.
Videos:
        –   Total 44 videos are related to Prestige but they are posted randomly by users.
        –   A more efficient approach could be to create a dedicated YouTube channel for Prestige and adding all the videos in the
            channel.
Facebook:
        –   Prestige TTK Facebook page is inactive and has just 2 fans.
        –   Facebook page could be promoted through the links on official Prestige website, twitter and blog for the recipe game
            application.
Secondary research
Online gaming in India
Popular websites of online gaming
•   www.zapak.com

•   www.miniclip.com

•   www.games2win.com

•   www.contests2win.com

•   www.armorgames.com

•   www.gamekhel.com

•   www.freeonlinegames.com

•   www.games.sify.com

•   www.gameguru.in

•   www.onlinegames.net
Popular websites of online gaming- Ranking

     www.ibibo.com                            www.onlinegames.net
   Traffic Rank* 46   1                  6
                                              Traffic Rank* 4,554


www.games.sify.com                            www.armorgames.com
                      2                  7
   Traffic Rank* 67                           Traffic Rank* 4,760


    www.zapak.com                             www.contests2win.com
                      3                  8
 Traffic Rank* 250                            Traffic Rank* 5,207


   www.miniclip.com                           www.gameguru.in
                      4                  9
 Traffic Rank* 277                            Traffic Rank* 17,517


www.games2win.com                             www.gamekhel.com
                      5                 10    Traffic Rank* 69,661
Traffic Rank* 2,317

                          Source: Alexa.com
Who is the Indian gamer?
A typical India gamer is a Male from the Top 8 metros, has an average age of 26 years and belongs to the affluent SEC A.


                                                      Demographics
                                                       Age 26 Years
                                                    SEC A Household
                                                  College-Going Student




                                                        Typical
                                                        Indian
                                                        Gamer


                     Gaming Behaviour
               Plays games mainly from home                                               Gaming Orientation
                 Plays for 1 hour in a session                                     Spends less than RS.150 per month
                    Plays 3 times a week                                              Playing since last 18 months




                                                             Source: I-Cube 2008
Most popular formats of online gaming

                                           Racing         49%




                                           Sports         48%




                                        Shooting          31%
Top 5 online gaming genres


                             Action and Adventure         31%




                              Flash/ Arcade games         29%




                                         Source: I-Cube 2008
Indian gamer profiles

•   2.8 Million online gamers in India

•   75% of these gamers are males.

•   About 72% gamers are from higher two affluence stratas (SEC A and B)

•   Almost 80% of the gamers are from the Top 8 Metros –
    Delhi, Mumbai, Chennai, Kolkata, Bangalore, Hyderabad, Pune and Ahmedabad.

•   Top 4 metros (Delhi, Mumbai, Chennai, Kolkata) account for 59% of online gamers
Shifts – 2007 to 2008


Online gaming location                                           Online gamer SEC profile

   Cyber café   Homes                                                  SEC A   SEC B, C
   35%          47%                                                    41%     Marginal increase




                         Online gamer demographic
                                  profile
                           School-going       College-going
                           18%                32%




                                          Source: Secondary research
Classification
Based on the level of involvement, online gamers can be further categorized into Casual gamers and Core gamers.

Casual Gamers:

•    This genre of gamers constitutes of those who play for the sake of having fun or for a quick break. When in office, they find
     time in short intervals to play for 10-15 minutes, when in Café, based on the time left for their session to complete, they
     get on to gaming.

•    Casual games typically include games such as Chess, Poker, Sudoku. Casual Games may be further classified into
     Action, Arcade, Racing/ Driving, Puzzles, Sports and Strategy games.

Core or Serious Gamers:

•    Core gamers spend at least 4-6 hours a week gaming and play LAN based, MMOGs & MMORPG’s. There may be many
     reasons which drive this genre of gamers to game online.

•    They are community based gamers, who generally have a peer group into gaming; they prefer multi-player games over
     single-player games; and are not as easy to understand as the Casual Gamers.




                                                                   Source: IMRB International and Zapak.com
TYPE OF CORE GAMERS- Psychographics
    What drives them to game? - They have been classified into four broad categories based on possible motivators to game.


                                            TYPE OF CORE GAMERS- Motivations


Subjugator                                                              Escapist
•      The first category of serious gamers believes that there         •   As the name suggests, they game for the promise of
                                                                            escape. They had faced difficult situations and
       is a challenge in a game to overcome and feel they can
                                                                            challenges in their real life or are complacent.
       master everything.
                                                                        •   They game to face and overcome artificial challenges; to
•      They may want to show off, but are driven by an internal             satisfy themselves by being completely opposite of their
       strive to defeat very challenge                                      original self




Networker                                                               Learner
•      They are the social interacting genre of serious gamers.         •   Their main purpose to game is to explore different
       The main motive of gaming in a multi-payer situation is              environments and conditions with a motive to learn
       to have a good bonding experience with people.                       something from their experience and then progress and
                                                                            excel in it.
•      They feel it an opportunity to meet people and develop
                                                                        •   Their main aim to hone their skills in everything possible
       relationships




                                                                    Source: IMRB International and Zapak.com
Drivers of Online Gaming in India

The factors that will drive the growth of online gaming market in India can be broadly classified as:

•   Consumer Pull
      –   Large Size of the youth segment

      –   Increasing broadband penetration

      –   Entertainment seeking behavior on the rise

      –   Increase in mobile gamers

•   Game development activities by market incumbents
      –   Localization/customization of games

      –   Gaming zones (organized cyber café chains)

      –   Better options for online payment




                                                          Source: IMRB International and Zapak.com
Drivers of Online Gaming in India
Consumer Pull
•    Size of youth segment- The youth segment, which is the biggest segment on the Internet, is driving the demand
    for games on multiple platforms like PC, mobile handsets and consoles. The gaming market in India comprise
    mainly of young men and college going students falling within the age group of 17–25 years. They form the
    largest segment of the active internet user base; are more technology savvy and most of all carry an attitude to
    try everything new.
•    Increasing broadband penetration in Indian households will drive usage of online gaming and vice-versa as the
    gaming experience is enhanced due to higher speed and bandwidth when compared to Dial-up connections.
    International experience suggests that online gaming took off as in-home penetration of broadband increased in
    countries like South Korea & China. Broadband ISP’s are also offering Games on demand packages to users to
    encourage them to spend more time online.
•   Entertainment seeking behaviour on the rise: Entertainment appeals to internet users of all age, gender and
    affluence. As a genre, entertainment related applications are accessed by 54% active internet users (Source: I-
    Cube 2006). Online gaming will add another platform to whet the appetite of Indian users. Causal games can be
    positioned as another arena for entertainment to appeal to non-core segments like women and older men.
•    Increase in Mobile gamers: Mobile gaming has grown many-fold in India and downloads of mobile games is a
    fast growing component in the overall Mobile VAS pie. Mobile gaming is serving to introduce a large base to
    gaming. Over a period of time many users who seek an enhanced gaming experience can be graduated to online
    gaming



                                                           Source: IMRB International and Zapak.com
Drivers of Online Gaming in India
Game development activities by market incumbents

In India the focus in online gaming has traditionally been on content development for the overseas market. Now to
grow the domestic market several companies are taking various initiatives such as:

•    Localization of games/content to better address the gaming needs of the target audience: Though most of the
     development work is being done for overseas market, however, in future the focus would shift to the domestic
     market.

•    Creation of gaming zones/ Organised cyber café chains: They play a critical role in development of the online
     gaming ecosystem and various companies are doing different things to maximize this opportunity. Some are
     opening their own gaming zones while others are tying up with existing café and helping them upgrade to
     gaming zones by providing marketing support.

•    Enabling payment mechanisms: Recognizing that the low penetration of credit cards & debit cards can be a
     potential bottleneck, several companies are taking an initiative in enabling online payment though other
     platforms. This is all the more important because the core gaming segment of users, school and college students
     do not have access to bank cards. One of the initiative being experimented with are Pre-paid gaming cards.
     These cards would enable both subscription for the gaming service and purchase of in-game add ons.




                                                            Source: IMRB International and Zapak.com
Type of Online Gaming Platforms
»   Browser based games: These are nothing but your web based games. They use simple keyboard controls
    or mouse with hardly any need to even read the instructions before starting to play. Examples of these
    are the vast variety of games found on sites such as Zapak.com, Yahoo! games, miniclip.com, etc.
»   Downloadable single player games: These games are downloaded onto one's computer and then played
    by one player alone usually against the computer. These games have to be small in file size in order to
    entice the gamer to make the download and try to play the game. Arcade games and puzzle games are
    rather popular for this category.
»   Downloadable Online Multiplayer Games: These games are usually downloaded from the Internet either
    as the full game itself or as client software is installed the person has to simply log in and play against
    many players online itself. Examples include Multiplayer games in Zapak.com, FIFA Online.
»   PC CD-ROM Games with Online Components: Such games include hardware purchases with the game
    loaded on it. This hardware such as CD/ DVD contains a product key which when loaded during
    installation allows the user to play online after competing a simple registration process. E.g. Battle.net by
    Blizzard Entertainment.
»   Console Games with Online Components: These games enable the gamer to play via console with many
    players via an Internet connection at very little extra cost. This attracts gamers due to the possibility of
    playing with people who are available at any moment online and also using their preferred console. Xbox
    Live (http://www.xbox.com/hi-IN/live) has created such a community for gamers India.


                                                         Source: IMRB International and eTech
Emerging Gaming Formats
•   These days, the avid gamer is not easily satisfied with one type of content, one type of game or any kind
    of monotony, that's why the great attraction to gaming.
•   Game developers are always on the look out for the answer to this one question- What does the
    hardcore gamer actually want? How to make my content applicable for all? The answer to these lies in
    innovation at every step of the gaming ecosystem- game design, platforms, distribution, marketing, etc.
    Or simply newer formats for gaming are required.
•   Some of the most popular emerging formats have been briefly touched upon in following slides:




                                                        Source: IMRB International and Zapak.com
Emerging Gaming Formats
Digital Downloads:
»    Is the latest phenomenon to hit the Indian Gaming market wherein users are allowed to download the games
     directly using the Internet for a fee.
»    This technique has its many advantages such as reduced distribution time from game development to final
     usage, lesser cost burden on end user, greater profit margin per game for developers and most importantly tries
     to tackle the flourishing grey market for games.
»    Another very popular feature observed in this format is the global availability of the game for simultaneous
     launches in different countries becomes much easier.
»    As per Icube downloads of games from Internet is already done by 48% of gamers which indicates this
     methodology has some promise for the future.

Social Gaming:
»    Social networking and games go hand in hand. Social gaming is a new genre of gaming which adds the Social
     factor to the games. Whether it's taking advantage of the relationship data in social networks to build novel
     game play or building community among people who play games, game developers are discovering clever ways
     to build real communities around the games they're developing. Social networking sites such as Orkut and
     Facebook have multiple applications and games to play for their registered users,
»    India too, has its very own social network for casual gamers- Nunook which allows users to play games without
     signing up but also provides lot of exclusive content to those who do sign up and gain sufficient points gaming.
     Now people can play and socialize at the same time on their already well established social networks.




                                                             Source: IMRB International and Zapak.com
Emerging Gaming Formats
MMOGs:
» Massively multiplayer online game are simply video games where thousands of players simultaneously in a
  virtual world. The last year has seen a rapid increase in the number of gamers trying out MMOG‟s, up from 19%
  last year to 27% this year. (Source: I-cube 2008).
» There are a number of factors shared by most MMOGs that make them unique. Firstly they allow users to play
  among millions of others thus encouraging community.
»  Secondly they allow you to continue playing from where you left off last. Thirdly they let you create a new
  identity or become someone else which especially appeals to those users who idolize someone.

Conclave Gaming/ Gaming tournaments:
»   This kind of format has already become very popular in western nations with gaming championships where many
    gamers compete to see who is the best gamer for a selected list of games.
»   Such competitions are recently being carried out in certain institutes across the country and are bound to
    increase in popularity in the near future due to the great prizes being dished out and large number of advertisers
    already ready to promote such events.




                                                            Source: IMRB International and Zapak.com
Emerging Gaming Formats
Fantasy Gaming / Real Life simulations:
»    These games are almost like simulation games or role playing games, multiplayer in nature and existing in a
     persistent virtual world. An example of one such game is stock market or share simulation games where a person
     gets to experience the real life scenario in a stock market.
»    Other popular games among Indians were Cricket super selector and EPL Fantasy league where the user gets to
     become a manager of a team and select his own players and earn points based on their performances in
     matches played in real life. Players can form leagues of their own and compete among each other and against
     the rest of the world.
»    Such games bring together large number of followers of the sport itself and also help all demographics play a
     part in the gaming experience.

»   Interactive Games: A large number of DTH providers in India have started the concept of Interactive TV gaming
    where the user can enjoy extremely easy to play casual games on television itself with the remote. Word
    jumbles, hangman, 2D sports games are some of the most popular categories played.
»   Multiplatform Games: Finally to reach out to the large mobile subscriber base who is already playing games but
    is not totally satisfied with these games certain developers are keen to introduce games which can be
    downloaded for a fee on multiple platforms.




                                                           Source: IMRB International and Zapak.com
Summary
Key historical data findings:

•    Indian online gamer – young, male, metro-dweller, SEC A/B

•    Top two genres are Racing and Sports

•    Shift from location of gaming from Cyber cafes to Homes/offices

•    Classification of gamers by level of involvement – Casual and Core

•    Classification of gamers by motivation – Subjugator, Networker, Escapist, Learner

•    Drivers of online gaming in India – consumer pull and marketer innovations

•    Popular types of online gaming platforms – browser based, downloadable, PC CD ROM, Console gaming

•    Emerging gaming formats like digital downloads, social gaming, MMOGs, Gaming tournaments, real life
     simulation, Interactive games and multiplatform games.

Opportunity areas:

•    Developing games for non-core groups – Women internet users and older men are increasing on digital and
     social platforms which opens up a demand for games customized to this audience

•    Social media applications – taking the gaming experience to the consumer and allowing for sharing etc…

•    Online gaming platforms provides an opportunity to reach the audience through different mediums.

•    Emerging gaming platforms provides an opportunity to market the application and game better.
Online Recipes in India
Popular websites of online recipes

International                Indian

•   www.epicurious.com       •   www.indianfoodrecipes.net

•   www.chow.com             •   www.indiantastebuds.com

•   www.foodandwine.com      •   www.indianfoodforever.com

•   www.foodnetwork.com      •   www.awesomecuisine.com

•   www.marthastewart.com    •   www.kitchensofindia.com

•   www.cookinglight.com     •   www.tarladalal.com

•   www.allrecipes.com       •   www.sanjeevkapoor.com

•   www.ichef.com            •   www.indianfoodsguide.com

•   www.simplyrecipes.com    •   www.recipesindian.com

•   www.food.com             •   www.allrecipes.co.in
Popular websites of online recipes- Ranking
                                                                                                                       www.cookinglight.com
                www.foodandwine.com                                                                                    Traffic Rank IN 18,855
                    Traffic Rank IN 250                         1                                         6            Traffic Rank US 5,089
                  Traffic Rank US 4,061



                     www.allrecipes.com                                                                                www.epicurious.com
                     Traffic Rank IN 5417                       2                                         7            Traffic Rank IN 20,022
                      Traffic Rank US 155                                                                              Traffic Rank US 769




                         www.chow.com
                   Traffic Rank IN 11,416                       3         International                   8
                                                                                                                       www.foodnetwork.com
                                                                                                                       Traffic Rank IN 22,047
                     Traffic Rank US 726                                                                               Traffic Rank US 183




                          www.food.com                                                                                 www.simplyrecipes.com
                  Traffic Rank IN 15,040                        4                                         9            Traffic Rank IN 34,070
                   Traffic Rank US 1,051                                                                               Traffic Rank US 1,750



              www.marthastewart.com                                                                                    www.ichef.com
                Traffic Rank IN 16,925                          5                                        10            Traffic Rank IN 95,992
                  Traffic Rank US 830                                                                                  Traffic Rank US 61,985



IN – Traffic rank in India US – Traffic rank in United States   Source: http://online-recipes-website-review.toptenreviews.com, Alexa.com
Popular websites of online recipes - Ranking

 www.indianfoodforever.com                                                        www.allrecipes.co.in
       Traffic Rank IN 2,460    1                                            6    Traffic Rank IN NA




    www.sanjeevkapoor.com                                                         www.indianfoodsguide.com
      Traffic Rank IN 2,865
                                2                                            7
                                                                                  Traffic Rank IN 30,458



  www.awesomecuisine.com                           India                          www.recipesindian.com
       Traffic Rank IN 3,387    3                                            8    Traffic Rank IN 53,009



        www.tarladalal.com
        Traffic Rank IN 3,894   4                                            9    www.indiantastebuds.com
                                                                                  Traffic Rank IN 28,805



 www.indianfoodrecipes.net
                                                                                  www.kitchensofindia.com
     Traffic Rank IN 24,673     5                                            10   Traffic Rank IN NA



                                IN – Traffic rank in India   Source: alexa.com
Who is the Online Indian Recipe seeker?


                         Women




                         Online
                         Recipe
                         Seeker
                         (India)




        25 to 34 years             Browsing from
        18 to 24 years                 home
Internet and Women




         Source: Comscore –March 2010, TRENDSSPOTTING
         Market research
Source: IRS Q1 2010, Comscore –May 2010,
TRENDSSPOTTING Market research
Source: Comscore –May 2010,
TRENDSSPOTTING Market research
Opportunity
areas for
Recipes
(newsletters,
SEO, Apps,
Blogs)




                Source: Comscore –May 2010,
                TRENDSSPOTTING Market research
Source: Facebook Audience, Comscore –May 2010,
TRENDSSPOTTING Market research
Source: TRENDSSPOTTING Market research
Source: IAMAI, TRENDSSPOTTING Market research
Source: Microsoft and Starcom MediaVest
Group, May2010,
TRENDSSPOTTING Market research
Source: Microsoft and Starcom MediaVest
Group, May2010,
TRENDSSPOTTING Market research
Source: Microsoft and Starcom MediaVest
Group, May2010,
TRENDSSPOTTING Market research
Summary

Key findings

•    Over-represented demographics in online recipe sites are as follows:

       –   Women

       –   25 to 34 years

       –   Browsing from home

•    Social and internet behavior of women in India and relevance to platforms where online recipes can be promoted, namely:

       –   Social networks

       –   Search

       –   Blogs

       –   Forums

•    Food and cooking as a category is given importance by Indian women while searching online for anything.
Comparison to US Scenario
»An online survey fielded at Allrecipes.com in January / February 2010
»2000 respondents
     ›US based
     ›Mix of Allrecipes.com members and non members
     ›Demographics representative of food and cooking website visitors
Summary
Key takeouts:
• Consider being and doing mode solutions for the users.
• Consider where and how recipe seekers access content
• Offer utilities that assist consumers in their recipe flow like tips and hints
• Grab opportunities to leverage user – generated content
• Encourage consumers to give ratings and reviews
Thank You

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Research on Prestige and Bajaj mentions in digital media and online perception of gaming and recipes in India

  • 1. Research on mentions of Prestige and it’s competition in the digital media landscape and online perception of gaming and recipes in India
  • 2. Contents A. Brand Scan 1. Official website analytics of Prestige and Competition 2. The Social Media Presence of Prestige and Competition 3. Sentiment of mentions (Positive, Negative, Neutral) 4. Brand score 5. Summary B. Secondary research 1. Online gaming 2. Online recipes 3. Summary C. Recommendations D. Approach
  • 3. Brand Scan Tracking of all mentions of Prestige and competing brands in digital and social media Time period: 26th September 2009 to 26th September 2010 Geography: India Demographics: All demographics
  • 5. Official website analytics • Official website: www.prestigesmartkitchen.com • Global Traffic Rank: 290,151 • Global Traffic Rank Status: LOW • Optimum Global Traffic Rank Range: <50,000 • Highest traffic from: India • India Traffic Rank: 24,638 • Sites linking in: 33 • Click Stream: – Upstream : google.com – Down Stream: google.com
  • 6. Official website analytics • Official blog: NA • Latest post – NA • Technorati authority rating – NA • Official Tweeter: NA • Latest tweet – NA • Following – NA • Followers –NA • Official Facebook Page: http://www.facebook.com/pages/ttk-prestige/111404602211851?ref=ts • No. of fans – 2 • Last post – September 22nd 2010
  • 7. Share of voice Percentage of total Platform Mentions mentions General Web 442 75.17% Twitter 52 8.84% News websites 50 8.50% Blogs 38 6.46% Forums 06 1.02% Total 588 Mentions 100%
  • 8. Influencers Influencers currybear.com 4 www.autoblogs.in 4 blog.investraction.com 5 blsmartbuy.com 5 jilele.com 6 Authority maths.indl.in 6 chiru.in 7 indiansharemarket.in 4 www.cafestocks.com 8 0 1 2 3 4 5 6 7 8 9 Influencers are the main websites driving the conversations around a given brand. In the above graph they are segmented according to their authority which is a measure of the number of links to the website as well as their influencing power in conversations (how effective were they in generating them) around Prestige
  • 10. Tweets Average 4.13 Authority 15 Total Tweets 7520 Followers An authority ranking between 0 to 10 with 10 signifying someone with very high reach and influence. This authority ranking is based on the number of 1592 Following followers, following, updates, retweets and several similar measures . The Redigital Twitter Acquisition Index is a measure Twitter of dividing the total number of followers by the total 501.33 Acquisition number of tweets of a tweeter. The index represents how interesting or ‘viral’ (potential to spread) the Index tweets of a tweeter are.
  • 11. Videos 20782 Total views Total 33 comments 0.41 Average rating 44 Total Videos Total 29 Favourites Total 7314 Duration (seconds)
  • 12. News Top sources of News 1 1 indiatimes.com 1 1 business-standard.com 1 hindu.com moneycontrol.com 2 12 yahoo.com telegraphindia.com 2 thehindubusinessline.com topnews.in 3 merinews.com pressreleasepoint.com 3 Fig: News sources which mention the search query most often and have an authority score of at least 1.
  • 13. News
  • 14. Blog mentions 2.77 Average Authority 30 Average Age 38 Total Mentions Male Over-represented Gender The authority score of a blog is based on the size of its audience and reach.
  • 15. Sentiment Sentiment 128 01 178 Positive Negative Neutral Mention: http://twitter.com/burgerbingo (http://twitter.com/burgerbingo/statuses/10456544507) Date: 2010-03-14 Time: 10:38:58 IST Location: IN Type: Negative Content: Big Bazar ROBBED M! they sold me a defective Prestige pressure cooker a day ago and now insists of repairing it rather than a replacement.
  • 17. Bajaj Keywords: kitchen appliances, mixer grinders , food process, juicer, hand blender, wet grinder, toaster, oven toaster griller, microwave oven, electric kettle, hobs
  • 18. Official website analytics • Official website: http://www.bajajelectricals.com/Appliances-c-5.aspx • Global Traffic Rank: 217,383 • Global Traffic Rank Status: LOW • Optimum Global Traffic Rank Range: <50,000 • Highest traffic from: India • India Traffic Rank: 20,209 • Sites linking in: 63 • Click Stream: – Upstream : google.com, liveperson.net – Down Stream: google.com,liveperson.net
  • 19. Official website analytics • Official blog: NA • Latest post – NA • Technorati authority rating – NA • • Official Tweeter: http://twitter.com/BajajAppliances • Latest tweet – NA • Following – NA • Followers –NA • Official Facebook Page: http://www.facebook.com/pages/bajaj-appliances/118774681493341 • No. of fans – 2 • Last post – NA
  • 20. Share of voice Platform Mentions Percentage General Web 5000 99.48 Blog 16 0.31 News 11 0.21 Total 5027 Mentions
  • 21. Videos 4022 Total views Total 01 comments -01 Average Rating 04 Total Videos Total 01 Favourites Total 158 Duration (seconds)
  • 22. News Top sources of News 1 thehindubusinessline.com 2 hindu.com indiatimes.com 2 Fig: News sources which mention the search query most often and have an authority score of at least 3.
  • 23. Blog mentions 1.06 Average Authority NA Average Age 16 Total Mentions Over-represented Male Gender An authority ranking is between 0 to 10 with 10 signifying someone with very high reach and influence. This authority ranking is based on the number of followers, following, updates, and several similar measures.
  • 24. Sentiment Sentiment 1160 388 3479 Positive Negative Neutral
  • 25. Hawkins Keywords: futura cookware, pressure cooker, cooker, cookware
  • 26. Official website analytics • Official website: http://www.hawkinscookers.com/ • Global Traffic Rank: 696,214 • Global Traffic Rank Status: LOW • Optimum Global Traffic Rank Range: <50,000 • Highest traffic from: India (94.6% of visits) • India Traffic Rank: 140,715 • Sites linking in: 18 • Click Stream: – Upstream : google.com – Down Stream: NA
  • 27. Official website analytics • Official blog: NA • Latest post – NA • Technorati authority rating – NA • • Official Tweeter: NA • Latest tweet – NA • Following – NA • Followers –NA • Official Facebook Page: http://www.facebook.com/pages/Hawkins-Cookers-Limited/109412115744873?ref=ts • No. of fans – 10 • Last post – NA
  • 28. Share of voice Platform Mentions Percentage News 33 31.48% General Web 32 30.42% Blog 19 18.09% Twitter 19 18.09% Forums 02 1.92% Total 105 Mentions
  • 29. Tweets 5.73 Average Authority An authority ranking is between 0 to 10 14199 Followers 19 with 10 signifying someone with very high reach and influence. This authority ranking is based on the number of Total Tweets followers, following, updates, and several similar measures. 6797 Following Top 10 twitter sources Twitter 10% bloqcafycom smartinvestor 747.31 20% Acquisition 10% probablytrippy Index 10% 10% slockezy picks mishaalhk preethz danfan The Redigital Twitter Acquisition Index is a measure of dividing 10% 10% simplication the total number of followers by the total number of tweets of 10% 10% quickermaths a tweeter. The index represents how interesting or ‘viral’ mercuryman3a (potential to spread) the tweets of a tweeter are.
  • 30. Videos 16820 Total views Total 8 comments 3.47 Average Rating 09 Total Videos Total 19 Favourites Total 1971 Duration (seconds)
  • 31. News Top sources of News thehindubusinessline.com 9 24 hindu.com Fig: News sources which mention the search query most often and have an authority score of at least 3.
  • 32. Blog mentions 2.10 Average Authority 30 Average Age 19 Total Mentions Male Over-represented Gender An authority ranking is between 0 to 10 with 10 signifying someone with very high reach and influence. This authority ranking is based on the number of followers, following, updates, and several similar measures.
  • 33. Sentiment Sentiment 48 09 65 Positive Negative Neutral
  • 35. Buzz Graph » BuzzGraph shows a visual summary of buzz around the searched query by listing the words that appear frequently along with the search query. » Association between different keywords is represented by edges between them which can be bold, simple or dashed based on the strength of association. » Strongly related words, which frequently appear together, have darker edge between them.
  • 36. Maharaja Whiteline Keywords: Mixer, grinder, juicer, rice cooker
  • 37. Official website analytics • Official website: www.prestigesmartkitchen.com • Global Traffic Rank: 3,190,365 • Global Traffic Rank Status: LOW • Optimum Global Traffic Rank Range: <50,000 • Highest traffic from: India • India Traffic Rank: 174,675 • Sites linking in: 5 • Click Stream: – Upstream : google.com – Down Stream: google.com
  • 38. Official website analytics • Official blog: NA • Latest post – NA • Technorati authority rating – NA • Official Tweeter: NA • Latest tweet – NA • Following – NA • Followers –NA • Official Facebook Page: http://www.facebook.com/pages/MAHARAJA-WHITELINE-INDUSTRIES- LIMITED/120150181350800?ref=ts • No. of fans – 3 • Last post – May 18th 2010
  • 39. Share of voice Platform Mentions Percentage General Web 65 86.66% Twitter 01 1.34% News 03 4% Blog 06 8% Total 75 Mentions
  • 40. Tweets 7 Average Authority 01 Total Tweets 1121 Followers An authority ranking is between 0 to 10 with 10 signifying someone with very high reach and influence. This authority ranking is based on the number of followers, following, updates, and several similar 34 Following measures. Twitter The Redigital Twitter Acquisition Index is a measure of dividing 1121 the total number of followers by the total number of tweets of Acquisition a tweeter. The index represents how interesting or ‘viral’ (potential to spread) the tweets of a tweeter are. Index
  • 41. Videos 507 Total views Total 01 comments 5 Average rating 01 Total Videos Total 00 Favourites Total 31 Duration (seconds)
  • 42. Blog mentions 1.67 Average Authority NA Average Age 38 Total Mentions NA Over-represented Gender An authority ranking is between 0 to 10 with 10 signifying someone with very high reach and influence. This authority ranking is based on the number of followers, following, updates, and several similar measures.
  • 43. Sentiment Sentiment 09 07 59 Positive Negative Neutral
  • 45. Philips Keywords: mixer grinder, juicer, food processor, water purifier, vacuum cleaner, kettle, blender
  • 46. Official website analytics • Official website: http://philipsindia.com/ • Global Traffic Rank: 84,752 • Global Traffic Rank Status: LOW • Optimum Global Traffic Rank Range: <50,000 • Highest traffic from: India • India Traffic Rank: 8,708 • Sites linking in: 58 • Click Stream: – Upstream: philips.com, google.co.in, google.com, futurebazaar.com, facebook.com, amazon.com, ebay.in, infibeam.com, opinion bar.com, samsung.com – Down Stream: google.com, philips.com, google.co.in, infibeam.com, ebay.in, facebook.com, opinionbar.com,
  • 47. Official website analytics • Official blog: NA • Latest post – NA • Technorati authority rating – NA • Official Tweeter: http://twitter.com/philipsindia • Latest tweet – September 24th 2010 • Following – NA • Followers –6 • Official Facebook Page: http://www.facebook.com/pages/ttk-prestige/111404602211851?ref=ts • No. of fans – 2 • Last post – September 22nd 2010
  • 48. Share of voice Platform Mentions Percentage Blog 60 53.09% Twitter 20 17.70% News 19 16.82% General Web 12 10.62% Forums 02 1.77% Total 113 Mentions
  • 49. Influencers Authority of Influencers brandstoday.in 5 greenerlargevehicledomains.com 5 bpmsound.com 6 hometone.org 8 news.pluggd.in 9 authority trendsupdates.com 10 customercareinfo.in 6 maths.indl.in 6 0 2 4 6 8 10 12 Influencers are the main websites driving the conversations around a given brand. In the above graph they are segmented according to their authority which is a measure of the number of links to the website as well as their influencing power in conversations (how effective were they in generating them)
  • 50. Tweets Average 5.4 Authority An authority ranking is between 0 20 to 10 with 10 signifying someone with very high reach and 15953 Followers influence. This authority ranking is based on the number of Total Tweets followers, following, updates, and several similar measures. 14627 Following Top 10 Twitter sources Twitter adsmumbai 1 adsbangalore 496.75 2 Acquisition 1 adschennai sktechlover Index 1 2 shailaja ani_aset 1 quikr The Redigital Twitter Acquisition Index is a measure of dividing the total number of followers by the total number of tweets of 1 1 usedgoodsonline a tweeter. The index represents how interesting or ‘viral’ 1 1 gagankaul (potential to spread) the tweets of a tweeter are. ridziegal
  • 51. Videos 452144 Total views Total 437 comments 2.73 Average rating 50 Total Videos Total 201 Favourites Total 8238 Duration (seconds)
  • 52. News Top Sources of News 1 1 indiatimes.com 1 hindu.com 6 thehindubusinessline.com 2 rediff.com business-standard.com 3 yahoo.com Fig: News sources which mention the search query most often and have an authority score of at least 3.
  • 53. Blog mentions 2.63 Average Authority 28 Average Age 60 Total Mentions Male Over-represented Gender An authority ranking is between 0 to 10 with 10 signifying someone with very high reach and influence. This authority ranking is based on the number of followers, following, updates, and several similar measures.
  • 54. Sentiment Sentiment 41 14 44 Positive Negative Neutral
  • 56. Official website analytics • Official website: www.nirleponline.net • Global Traffic Rank: 4,015,309 • Global Traffic Rank Status: LOW • Optimum Global Traffic Rank Range: <50,000 • Highest traffic from: India • India Traffic Rank: NA • Sites linking in: NA • Click Stream: – Upstream : google.com – Down Stream: google.com
  • 57. Official website analytics • Official blog: NA • Latest post – NA • Technorati authority rating – NA • Official Tweeter: NA • Latest tweet – NA • Following – NA • Followers –NA • Official Facebook Page: NA • No. of fans – NA • Last post – NA
  • 58. Share of voice Platform Mentions Percentage General Web 60 94.5% Twitter 20 3.2% Blogs 19 1.6% News 12 0.7% Total 111 Mentions
  • 59. Tweets Average 3.71 Authority An authority ranking is between 0 to 10 with 10 signifying someone 56010 Followers 28 with very high reach and influence. This authority ranking is based on the number of Total Tweets followers, following, updates, and several similar measures. 3880 Following Top Twitter sources Twitter 2000.35 Acquisition 1 1 bhogleharsha get2knowindia Index 1 1 sudhir_asb tariquesani sri_gangsta The Redigital Twitter Acquisition Index is a measure of dividing the total number of followers by the total number of tweets of 1 1 bhatatrao2305 a tweeter. The index represents how interesting or ‘viral’ (potential to spread) the tweets of a tweeter are.
  • 60. News Top sources of News 9 in.biz.yahoo.com 10 www.telegraphindia.com www.dnaindia.com 3 www.indianexpress.com 3 3 www.merinews.com 5 Fig: News sources which mention the search query most often and have an authority score of at least 3.
  • 61. Blog mentions 2.21 Average Authority 22 Average Age 15 Total Mentions Male Over-represented Gender An authority ranking is between 0 to 10 with 10 signifying someone with very high reach and influence. This authority ranking is based on the number of followers, following, updates, and several similar measures.
  • 62. Sentiment Sentiment 41 14 44 Positive Negative Neutral
  • 63. Brand Score Rank Brand Brand score Factor 1 Philips 5254.44 Video uploads 2 Bajaj 5065.22 Web mentions 3 Nirlep 915 Web mentions 4 Prestige 669.82 Video uploads 5 Hawkins 338.2 Video uploads 6 Maharaj whiteline 69.07 Web mentions Brand score is calculated by adding the following factors where each factor has a different scoring metric: Alexa Ranking + Site Linking + Blog mention + News mention + Forum mention + General web mentions + Twitter mention + Video uploads + Video favourites + Video Comments + Facebook score
  • 64. Summary Share of voice : – 75% of the mentions of Prestige are in general web compared to blogs, forums and Social Media. – Future activities should focus more on these platforms Influencer: – Influencer websites are the drivers of the conversations and linking back to their site and following them on relevant platforms can help increasing visibility of the brand. Twitter Acquisition Index: – Twitter Acquisition Index shows that the tweets that mentions Prestige TTK were mostly relevant and people followed them. – Twitter Acquisition Index for Prestige TTK is 501.33 and is considered to be good. Videos: – The total number of views for the 44 videos we analyzed is 20,782. – The average rating is low at 0.41. Highly-rated videos appeal to a specific group of individuals with related interests/tastes that tend not to represent the mass. – Videos with average rating probably appeal to larger groups of people that have more diverse interests, and this tends to bring down the average rating. Blog: – Average authority ranking of blog mentions is 2.77 which mean the overall influence and reach of Prestige on Blogs is comparatively low. – As the average age is 30 which is Prestige TTk’s TG and activities can be planned on Prestige TTK’s blog and website keeping them in mind.
  • 65. Summary Sentiment: – Sentiment of Prestige TTK on the entire internet is favorable as the mentions are mostly positive and neutral. – However there was one tweet which was found negative. This negativity can be handled by giving feedback and answers to the tweeters or the users. Popular phrases : – Popular phrases can be very useful while planning SEM campaign and also the content for the blog and Prestige TTK website. Brand Score: – Prestige TTK is 4th on the list and Philips is 1st. The factors that influenced the ranking are mainly Video uploads and web mentions. – These factors should be kept in mind while creating the website or any other similar activity
  • 66. Summary Prestige v/s Competitors: Brand score: – The main factor for Philips to be at the top in the brand score is Video uploads and even for Prestige. – Prestige however has less general web mentions. On the other hand Bajaj and Nirlep have a good presence on the – general web. Twitter: – Users are talking about Prestige in random tweets but a more integrated approach could be followed like creating an official Twitter account (as Prestige doesn’t have one) and following relevant people. – A content strategy to be followed to engage more followers. – Competitors haven’t done anything significant on Twitter so tapping this platform can play a key role. Blog: – Creating an official blog of Prestige and generating content around for example the latest recipes and the Prestige recipe game. – This will help users to participate and getting involved. Videos: – Total 44 videos are related to Prestige but they are posted randomly by users. – A more efficient approach could be to create a dedicated YouTube channel for Prestige and adding all the videos in the channel. Facebook: – Prestige TTK Facebook page is inactive and has just 2 fans. – Facebook page could be promoted through the links on official Prestige website, twitter and blog for the recipe game application.
  • 69. Popular websites of online gaming • www.zapak.com • www.miniclip.com • www.games2win.com • www.contests2win.com • www.armorgames.com • www.gamekhel.com • www.freeonlinegames.com • www.games.sify.com • www.gameguru.in • www.onlinegames.net
  • 70. Popular websites of online gaming- Ranking www.ibibo.com www.onlinegames.net Traffic Rank* 46 1 6 Traffic Rank* 4,554 www.games.sify.com www.armorgames.com 2 7 Traffic Rank* 67 Traffic Rank* 4,760 www.zapak.com www.contests2win.com 3 8 Traffic Rank* 250 Traffic Rank* 5,207 www.miniclip.com www.gameguru.in 4 9 Traffic Rank* 277 Traffic Rank* 17,517 www.games2win.com www.gamekhel.com 5 10 Traffic Rank* 69,661 Traffic Rank* 2,317 Source: Alexa.com
  • 71. Who is the Indian gamer? A typical India gamer is a Male from the Top 8 metros, has an average age of 26 years and belongs to the affluent SEC A. Demographics Age 26 Years SEC A Household College-Going Student Typical Indian Gamer Gaming Behaviour Plays games mainly from home Gaming Orientation Plays for 1 hour in a session Spends less than RS.150 per month Plays 3 times a week Playing since last 18 months Source: I-Cube 2008
  • 72. Most popular formats of online gaming Racing 49% Sports 48% Shooting 31% Top 5 online gaming genres Action and Adventure 31% Flash/ Arcade games 29% Source: I-Cube 2008
  • 73. Indian gamer profiles • 2.8 Million online gamers in India • 75% of these gamers are males. • About 72% gamers are from higher two affluence stratas (SEC A and B) • Almost 80% of the gamers are from the Top 8 Metros – Delhi, Mumbai, Chennai, Kolkata, Bangalore, Hyderabad, Pune and Ahmedabad. • Top 4 metros (Delhi, Mumbai, Chennai, Kolkata) account for 59% of online gamers
  • 74. Shifts – 2007 to 2008 Online gaming location Online gamer SEC profile Cyber café Homes SEC A SEC B, C 35% 47% 41% Marginal increase Online gamer demographic profile School-going College-going 18% 32% Source: Secondary research
  • 75. Classification Based on the level of involvement, online gamers can be further categorized into Casual gamers and Core gamers. Casual Gamers: • This genre of gamers constitutes of those who play for the sake of having fun or for a quick break. When in office, they find time in short intervals to play for 10-15 minutes, when in Café, based on the time left for their session to complete, they get on to gaming. • Casual games typically include games such as Chess, Poker, Sudoku. Casual Games may be further classified into Action, Arcade, Racing/ Driving, Puzzles, Sports and Strategy games. Core or Serious Gamers: • Core gamers spend at least 4-6 hours a week gaming and play LAN based, MMOGs & MMORPG’s. There may be many reasons which drive this genre of gamers to game online. • They are community based gamers, who generally have a peer group into gaming; they prefer multi-player games over single-player games; and are not as easy to understand as the Casual Gamers. Source: IMRB International and Zapak.com
  • 76. TYPE OF CORE GAMERS- Psychographics What drives them to game? - They have been classified into four broad categories based on possible motivators to game. TYPE OF CORE GAMERS- Motivations Subjugator Escapist • The first category of serious gamers believes that there • As the name suggests, they game for the promise of escape. They had faced difficult situations and is a challenge in a game to overcome and feel they can challenges in their real life or are complacent. master everything. • They game to face and overcome artificial challenges; to • They may want to show off, but are driven by an internal satisfy themselves by being completely opposite of their strive to defeat very challenge original self Networker Learner • They are the social interacting genre of serious gamers. • Their main purpose to game is to explore different The main motive of gaming in a multi-payer situation is environments and conditions with a motive to learn to have a good bonding experience with people. something from their experience and then progress and excel in it. • They feel it an opportunity to meet people and develop • Their main aim to hone their skills in everything possible relationships Source: IMRB International and Zapak.com
  • 77. Drivers of Online Gaming in India The factors that will drive the growth of online gaming market in India can be broadly classified as: • Consumer Pull – Large Size of the youth segment – Increasing broadband penetration – Entertainment seeking behavior on the rise – Increase in mobile gamers • Game development activities by market incumbents – Localization/customization of games – Gaming zones (organized cyber café chains) – Better options for online payment Source: IMRB International and Zapak.com
  • 78. Drivers of Online Gaming in India Consumer Pull • Size of youth segment- The youth segment, which is the biggest segment on the Internet, is driving the demand for games on multiple platforms like PC, mobile handsets and consoles. The gaming market in India comprise mainly of young men and college going students falling within the age group of 17–25 years. They form the largest segment of the active internet user base; are more technology savvy and most of all carry an attitude to try everything new. • Increasing broadband penetration in Indian households will drive usage of online gaming and vice-versa as the gaming experience is enhanced due to higher speed and bandwidth when compared to Dial-up connections. International experience suggests that online gaming took off as in-home penetration of broadband increased in countries like South Korea & China. Broadband ISP’s are also offering Games on demand packages to users to encourage them to spend more time online. • Entertainment seeking behaviour on the rise: Entertainment appeals to internet users of all age, gender and affluence. As a genre, entertainment related applications are accessed by 54% active internet users (Source: I- Cube 2006). Online gaming will add another platform to whet the appetite of Indian users. Causal games can be positioned as another arena for entertainment to appeal to non-core segments like women and older men. • Increase in Mobile gamers: Mobile gaming has grown many-fold in India and downloads of mobile games is a fast growing component in the overall Mobile VAS pie. Mobile gaming is serving to introduce a large base to gaming. Over a period of time many users who seek an enhanced gaming experience can be graduated to online gaming Source: IMRB International and Zapak.com
  • 79. Drivers of Online Gaming in India Game development activities by market incumbents In India the focus in online gaming has traditionally been on content development for the overseas market. Now to grow the domestic market several companies are taking various initiatives such as: • Localization of games/content to better address the gaming needs of the target audience: Though most of the development work is being done for overseas market, however, in future the focus would shift to the domestic market. • Creation of gaming zones/ Organised cyber café chains: They play a critical role in development of the online gaming ecosystem and various companies are doing different things to maximize this opportunity. Some are opening their own gaming zones while others are tying up with existing café and helping them upgrade to gaming zones by providing marketing support. • Enabling payment mechanisms: Recognizing that the low penetration of credit cards & debit cards can be a potential bottleneck, several companies are taking an initiative in enabling online payment though other platforms. This is all the more important because the core gaming segment of users, school and college students do not have access to bank cards. One of the initiative being experimented with are Pre-paid gaming cards. These cards would enable both subscription for the gaming service and purchase of in-game add ons. Source: IMRB International and Zapak.com
  • 80. Type of Online Gaming Platforms » Browser based games: These are nothing but your web based games. They use simple keyboard controls or mouse with hardly any need to even read the instructions before starting to play. Examples of these are the vast variety of games found on sites such as Zapak.com, Yahoo! games, miniclip.com, etc. » Downloadable single player games: These games are downloaded onto one's computer and then played by one player alone usually against the computer. These games have to be small in file size in order to entice the gamer to make the download and try to play the game. Arcade games and puzzle games are rather popular for this category. » Downloadable Online Multiplayer Games: These games are usually downloaded from the Internet either as the full game itself or as client software is installed the person has to simply log in and play against many players online itself. Examples include Multiplayer games in Zapak.com, FIFA Online. » PC CD-ROM Games with Online Components: Such games include hardware purchases with the game loaded on it. This hardware such as CD/ DVD contains a product key which when loaded during installation allows the user to play online after competing a simple registration process. E.g. Battle.net by Blizzard Entertainment. » Console Games with Online Components: These games enable the gamer to play via console with many players via an Internet connection at very little extra cost. This attracts gamers due to the possibility of playing with people who are available at any moment online and also using their preferred console. Xbox Live (http://www.xbox.com/hi-IN/live) has created such a community for gamers India. Source: IMRB International and eTech
  • 81. Emerging Gaming Formats • These days, the avid gamer is not easily satisfied with one type of content, one type of game or any kind of monotony, that's why the great attraction to gaming. • Game developers are always on the look out for the answer to this one question- What does the hardcore gamer actually want? How to make my content applicable for all? The answer to these lies in innovation at every step of the gaming ecosystem- game design, platforms, distribution, marketing, etc. Or simply newer formats for gaming are required. • Some of the most popular emerging formats have been briefly touched upon in following slides: Source: IMRB International and Zapak.com
  • 82. Emerging Gaming Formats Digital Downloads: » Is the latest phenomenon to hit the Indian Gaming market wherein users are allowed to download the games directly using the Internet for a fee. » This technique has its many advantages such as reduced distribution time from game development to final usage, lesser cost burden on end user, greater profit margin per game for developers and most importantly tries to tackle the flourishing grey market for games. » Another very popular feature observed in this format is the global availability of the game for simultaneous launches in different countries becomes much easier. » As per Icube downloads of games from Internet is already done by 48% of gamers which indicates this methodology has some promise for the future. Social Gaming: » Social networking and games go hand in hand. Social gaming is a new genre of gaming which adds the Social factor to the games. Whether it's taking advantage of the relationship data in social networks to build novel game play or building community among people who play games, game developers are discovering clever ways to build real communities around the games they're developing. Social networking sites such as Orkut and Facebook have multiple applications and games to play for their registered users, » India too, has its very own social network for casual gamers- Nunook which allows users to play games without signing up but also provides lot of exclusive content to those who do sign up and gain sufficient points gaming. Now people can play and socialize at the same time on their already well established social networks. Source: IMRB International and Zapak.com
  • 83. Emerging Gaming Formats MMOGs: » Massively multiplayer online game are simply video games where thousands of players simultaneously in a virtual world. The last year has seen a rapid increase in the number of gamers trying out MMOG‟s, up from 19% last year to 27% this year. (Source: I-cube 2008). » There are a number of factors shared by most MMOGs that make them unique. Firstly they allow users to play among millions of others thus encouraging community. » Secondly they allow you to continue playing from where you left off last. Thirdly they let you create a new identity or become someone else which especially appeals to those users who idolize someone. Conclave Gaming/ Gaming tournaments: » This kind of format has already become very popular in western nations with gaming championships where many gamers compete to see who is the best gamer for a selected list of games. » Such competitions are recently being carried out in certain institutes across the country and are bound to increase in popularity in the near future due to the great prizes being dished out and large number of advertisers already ready to promote such events. Source: IMRB International and Zapak.com
  • 84. Emerging Gaming Formats Fantasy Gaming / Real Life simulations: » These games are almost like simulation games or role playing games, multiplayer in nature and existing in a persistent virtual world. An example of one such game is stock market or share simulation games where a person gets to experience the real life scenario in a stock market. » Other popular games among Indians were Cricket super selector and EPL Fantasy league where the user gets to become a manager of a team and select his own players and earn points based on their performances in matches played in real life. Players can form leagues of their own and compete among each other and against the rest of the world. » Such games bring together large number of followers of the sport itself and also help all demographics play a part in the gaming experience. » Interactive Games: A large number of DTH providers in India have started the concept of Interactive TV gaming where the user can enjoy extremely easy to play casual games on television itself with the remote. Word jumbles, hangman, 2D sports games are some of the most popular categories played. » Multiplatform Games: Finally to reach out to the large mobile subscriber base who is already playing games but is not totally satisfied with these games certain developers are keen to introduce games which can be downloaded for a fee on multiple platforms. Source: IMRB International and Zapak.com
  • 85. Summary Key historical data findings: • Indian online gamer – young, male, metro-dweller, SEC A/B • Top two genres are Racing and Sports • Shift from location of gaming from Cyber cafes to Homes/offices • Classification of gamers by level of involvement – Casual and Core • Classification of gamers by motivation – Subjugator, Networker, Escapist, Learner • Drivers of online gaming in India – consumer pull and marketer innovations • Popular types of online gaming platforms – browser based, downloadable, PC CD ROM, Console gaming • Emerging gaming formats like digital downloads, social gaming, MMOGs, Gaming tournaments, real life simulation, Interactive games and multiplatform games. Opportunity areas: • Developing games for non-core groups – Women internet users and older men are increasing on digital and social platforms which opens up a demand for games customized to this audience • Social media applications – taking the gaming experience to the consumer and allowing for sharing etc… • Online gaming platforms provides an opportunity to reach the audience through different mediums. • Emerging gaming platforms provides an opportunity to market the application and game better.
  • 87. Popular websites of online recipes International Indian • www.epicurious.com • www.indianfoodrecipes.net • www.chow.com • www.indiantastebuds.com • www.foodandwine.com • www.indianfoodforever.com • www.foodnetwork.com • www.awesomecuisine.com • www.marthastewart.com • www.kitchensofindia.com • www.cookinglight.com • www.tarladalal.com • www.allrecipes.com • www.sanjeevkapoor.com • www.ichef.com • www.indianfoodsguide.com • www.simplyrecipes.com • www.recipesindian.com • www.food.com • www.allrecipes.co.in
  • 88. Popular websites of online recipes- Ranking www.cookinglight.com www.foodandwine.com Traffic Rank IN 18,855 Traffic Rank IN 250 1 6 Traffic Rank US 5,089 Traffic Rank US 4,061 www.allrecipes.com www.epicurious.com Traffic Rank IN 5417 2 7 Traffic Rank IN 20,022 Traffic Rank US 155 Traffic Rank US 769 www.chow.com Traffic Rank IN 11,416 3 International 8 www.foodnetwork.com Traffic Rank IN 22,047 Traffic Rank US 726 Traffic Rank US 183 www.food.com www.simplyrecipes.com Traffic Rank IN 15,040 4 9 Traffic Rank IN 34,070 Traffic Rank US 1,051 Traffic Rank US 1,750 www.marthastewart.com www.ichef.com Traffic Rank IN 16,925 5 10 Traffic Rank IN 95,992 Traffic Rank US 830 Traffic Rank US 61,985 IN – Traffic rank in India US – Traffic rank in United States Source: http://online-recipes-website-review.toptenreviews.com, Alexa.com
  • 89. Popular websites of online recipes - Ranking www.indianfoodforever.com www.allrecipes.co.in Traffic Rank IN 2,460 1 6 Traffic Rank IN NA www.sanjeevkapoor.com www.indianfoodsguide.com Traffic Rank IN 2,865 2 7 Traffic Rank IN 30,458 www.awesomecuisine.com India www.recipesindian.com Traffic Rank IN 3,387 3 8 Traffic Rank IN 53,009 www.tarladalal.com Traffic Rank IN 3,894 4 9 www.indiantastebuds.com Traffic Rank IN 28,805 www.indianfoodrecipes.net www.kitchensofindia.com Traffic Rank IN 24,673 5 10 Traffic Rank IN NA IN – Traffic rank in India Source: alexa.com
  • 90. Who is the Online Indian Recipe seeker? Women Online Recipe Seeker (India) 25 to 34 years Browsing from 18 to 24 years home
  • 91. Internet and Women Source: Comscore –March 2010, TRENDSSPOTTING Market research
  • 92. Source: IRS Q1 2010, Comscore –May 2010, TRENDSSPOTTING Market research
  • 93. Source: Comscore –May 2010, TRENDSSPOTTING Market research
  • 94. Opportunity areas for Recipes (newsletters, SEO, Apps, Blogs) Source: Comscore –May 2010, TRENDSSPOTTING Market research
  • 95. Source: Facebook Audience, Comscore –May 2010, TRENDSSPOTTING Market research
  • 97. Source: IAMAI, TRENDSSPOTTING Market research
  • 98. Source: Microsoft and Starcom MediaVest Group, May2010, TRENDSSPOTTING Market research
  • 99. Source: Microsoft and Starcom MediaVest Group, May2010, TRENDSSPOTTING Market research
  • 100. Source: Microsoft and Starcom MediaVest Group, May2010, TRENDSSPOTTING Market research
  • 101. Summary Key findings • Over-represented demographics in online recipe sites are as follows: – Women – 25 to 34 years – Browsing from home • Social and internet behavior of women in India and relevance to platforms where online recipes can be promoted, namely: – Social networks – Search – Blogs – Forums • Food and cooking as a category is given importance by Indian women while searching online for anything.
  • 102. Comparison to US Scenario »An online survey fielded at Allrecipes.com in January / February 2010 »2000 respondents ›US based ›Mix of Allrecipes.com members and non members ›Demographics representative of food and cooking website visitors
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  • 137. Summary Key takeouts: • Consider being and doing mode solutions for the users. • Consider where and how recipe seekers access content • Offer utilities that assist consumers in their recipe flow like tips and hints • Grab opportunities to leverage user – generated content • Encourage consumers to give ratings and reviews