Business Process Re-engineering or BPR is the analysis and redesign of workflow and processes within and between Organizations

1. Business Process Re-engineering & Government Process Re-engineering J Satyanarayana As part of the Capacity Building Workshop under the Joint Economic Research Program (JERP)

3. What is BPR?

4. What is BPR? Business Process Re-engineering or BPR is the analysis and redesign of workflow and processes within and between Organizations - Michael Hammer & James Champy, 1993

5. A Definition of BPR BPR is the Fundamental rethinking and Radical redesign of Business Processes to achieve Dramatic improvements in critical measures of performance .. such as Cost, Quality, Service and Speed.

11. Why BPR?

12. Problem Statement The Problem is that we are governing in the 21 st century with Processes and Organizations designed in the 19 th Century to work well in the 20 th Century! We need entirely different PROCESSES & ORGANIZATIONS for Governance in the 21 st Century

16. Root Causes of Poor Service Delivery Legislative Intent Process Problems Delivery Channel Problems Delivery Problems BPR is an important part of the Solution

19. Principles & Methodologies of BPR

21. The essence of BPR is Transformation

24. BPR Methodology Improved Process Core Processes Without Issues Core Processes With Issues Improvement Plan Goals, Roles Boundaries Implementation Plan Strategy Continuous Improvement Reengineering - Breakthrough

25. Challenges, Critical Success Factors & Critical Failure Factors … in BPR

30. An Example of BPR

32. Existing System – Land Transactions Buyer & Seller Complete Documents Pay fees Submit Appln. Registration of deeds Verify and change records Buyer & Seller Buyer Complete application Submit Appln for Mutation . Verify documents and register Buyer Submit Appln for Sub-division Complete appl. Land Title Office Sub-divide the parcel and change records Land Surveyor Buyer Buyer Buyer gets proof of transaction Buyer gets ownership records Buyer gets boundary info. Cannot verify ownership

34. Vision of BPR – Integrated Land Information

36. Thank You [email_address]

41. 8 Rules of Disruptive Technologies (1/2) Information can appear at only one place at a time Shared Databases Information can appear simultaneously at all the places it is needed Only experts can perform Complex work Expert Systems A generalist can do the work of an expert We should choose between Centralization & Decentralization Networks We can get the benefits of Centralization & Decentralization simultaneously Managers make ALL the decisions Decision Support Systems Decision-making is a part of everyone’s job

42. 8 Rules of Disruptive Technologies (2/2) Field personnel need a fixed place for communications Wireless, Laptops & PDAs Field personnel can send and receive Information anytime, anywhere Personal contact with customer Is the best contact Interactive Video Virtual contact with Customer is more conveneint You have to find out where things are.. RFID Things tell you where they are ! Plans get revised periodically High Performance Computing Plans get revised dynamically