Pinnacle-PSG Managing Director Neil Euesden - a member of the CBI Public Services Strategy Board - spoke to the Trading Standards Institute Conference on the importance of effective regulation in boosting public service reform.

1. Rethinking Public Services
Neil Euesden, Managing Director, Pinnacle-PSG
Member, CBI Public Services Strategy Board

2. Government Spending
Government spending and tax revenues
49
47
45
43
spending
% GDP
41
% GDP
39
37
receipts
35
Source: ONS/HMT

3. Government Spending
Government spending and tax revenues
49
47
45
43
spending
% GDP
41
% GDP
39
37
receipts
35
Source: ONS/HMT

4. 2. The CBI’s Public Services Strategy Board

5. “We urgently need to improve the quality of
public services……”
100
90
80
70
60
% 50
40
30
20
10
0
Strongly agree or tend Strongly disagree or
to agree tend to disagree

6. “The problem is not lazy or
incompetent people; it is red tape
and regulation so suffocating that
they stifle every ounce of creativity.
The federal government is filled
with good people trapped in bad
systems: budget systems,
personnel systems, procurement
systems, financial management
systems, information systems.
When we blame the people and
impose more controls, we make the
systems worse.”
Al Gore

7. “In my contract, I have more “Managing my contract, I have
autonomy than I had in the public more freedom to experiment and
sector.” innovate than I would have as a
public sector employee.”
100 100
90 90
80 80
70 70
60 60
50 50
40 40
30 30
20 20
10 10
0 0
Strongly agree/agree Disagree/strongly Strongly agree/agree Disagree/strongly
disagree disagree

8. New Challenges
● How do we regulate new and changing services on a local level? How can we
ensure transparency without over-regulation? What can the business
community do to help?
● How can trading standards bodies help competition between providers
flourish?

9. Rethinking Public Services
Neil Euesden, Pinnacle-PSG
Public Services Strategy Board