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                         BIG STRATEGY



Wednesday, 25 April 12
outline of the morning
                    •    The Live Web - where the tweets fly

                    •    What is Twitter?

                         •   Twitter and the Live Web, the conversation and link economies

                         •   Twitter mechanics


                    •    Twitter and your business story

                    •    Manging Twitter




Wednesday, 25 April 12
the Live Web



Wednesday, 25 April 12
http://simulacra.blogs.casa.ucl.ac.uk/2011/03/24h-london-twitter-traffic/




Wednesday, 25 April 12
Wednesday, 25 April 12
Wednesday, 25 April 12
Wednesday, 25 April 12
•       http://www.youtube.com/watch?v=D3qltEtl7H8
                             •    http://www.youtube.com/watch?v=D3qltEtl7H8

Wednesday, 25 April 12
what is Twitter



Wednesday, 25 April 12
http://mashable.com/2011/09/30/twitter-history-infographic/

Wednesday, 25 April 12
Wednesday, 25 April 12
Wednesday, 25 April 12
Text




                         http://www.digitalsurgeons.com/facebook-vs-twitter-infographic/

Wednesday, 25 April 12
http://mashable.com/2011/09/23/world-social-networks-infographic/

Wednesday, 25 April 12
the conversation/link
                               economy


Wednesday, 25 April 12
• Markets are conversations, Twitter is a
                         conversation space, therefore Twitter is
                         your market.

                    • Conversations are powered by sharing and
                         by links.

                    • That economy will flourish with or without
                         you.



Wednesday, 25 April 12
Wednesday, 25 April 12
Twitter mechanics



Wednesday, 25 April 12
• the Tweet
                     • the follower
                     • the @reply
                     • the DM
                     • the link
                     • the #hashtag
                     • the list
Wednesday, 25 April 12
and what that means
          • the Tweet - your contribution to the conversation
          • the follower - the people in the conversation
          • the @reply - your added value: joining in
          • the DM - your added value: private help
          • the link - your added value: knowledge
          • the #hashtag - your added value: organising
          • the list - your added value: co-ordinating



Wednesday, 25 April 12
140 characters



Wednesday, 25 April 12
Twitter and your
                          business story


Wednesday, 25 April 12
Wednesday, 25 April 12
My business and...
                    •    my customers/stakeholders

                    •    my people

                    •    my passion

                    •    our vision

                    •    our story




Wednesday, 25 April 12
How does Twitter change...
                    •    my customers/stakeholders?

                    •    my people
                                                      • Followers/Following
                    •    my passion
                                                      • Conversation @/d
                    •    our vision                   • Hashtag
                                                      • Expectations
                    •    our story




Wednesday, 25 April 12
How does Twitter change...
                    •    my customers/stakeholders?

                    •    my people                    • spokesperson
                                                      • customer service
                    •    my passion
                                                      representative
                    •    our vision                   • marketer
                                                      • storyteller
                    •    our story
                                                      • official/unofficial


Wednesday, 25 April 12
How does Twitter change...
                    •    my customers/stakeholders?

                    •    my people
                                                      • Always on
                    •    my passion                   • Searcahble
                                                      • Linkable
                    •    our vision
                                                      • Shareable
                    •    our story                    • Stream



Wednesday, 25 April 12
How does Twitter change...
                    •    my customers/stakeholders?

                    •    my people
                                                      • Visible
                    •    my passion                   •Accessible
                                                      • Transparency
                    •    our vision
                                                      • Comparable
                    •    our story




Wednesday, 25 April 12
How does Twitter change...
                    •    my customers/stakeholders?

                    •    my people

                    •    my passion                   • In process
                                                      • In development
                    •    our vision
                                                      • Open source
                    •    our story




Wednesday, 25 April 12
The old language
                    •    CRM

                    •    Customer service

                    •    Sales

                    •    Brand

                    •    Message




Wednesday, 25 April 12
The new language
                    •    CRM                •   Relationships

                    •    Customer service   •   Real-ationships

                    •    Sales              •   Conversation

                    •    Brand              •   Relationships

                    •    Message            •   Conversation




Wednesday, 25 April 12
Wednesday, 25 April 12
the Listening strategy



Wednesday, 25 April 12
Listening strategy
                    •    Who?

                    •    What?

                    •    Where?

                    •    Why?

                    •    When?




Wednesday, 25 April 12
Listening to...
                    •    People

                         •   Colleagues and stakeholders

                         •   Opinion leaders

                         •   Past/existing/future customers

                    •    Conversations

                         •   Your brand

                         •   Your issues



Wednesday, 25 April 12
Listening to...
                    •    Twitter: who to follow

                    •    Search: search.twitter.com

                    •    Twitter recommendation engines

                    •    Lists

                    •    Other social networks

                    •    Friends of friends of...




Wednesday, 25 April 12
Wednesday, 25 April 12
the Talking stratgey



Wednesday, 25 April 12
Talking strategy
                    •    Who?

                    •    What?

                    •    Where?

                    •    Why?

                    •    When?




Wednesday, 25 April 12
Managing Twitter



Wednesday, 25 April 12
Managing Twitter

                    • Technically
                    • Strategically
                    • Organisationally


Wednesday, 25 April 12
Wednesday, 25 April 12
Wednesday, 25 April 12
Wednesday, 25 April 12
Building a strategy
                    •    Locate Twitter in broader strategy
                    •    Get buy-in
                    •    Set up systems
                    •    Set up support
                    •    Set up ‘projects’
                    •    Set up timescales
                    •    Do it!
                    •    Evaluate it

Wednesday, 25 April 12
@internationale



Wednesday, 25 April 12
small form
                         BIG CONTENT



Wednesday, 25 April 12
Wednesday, 25 April 12
outline of the afternoon
                    •    The taxonomy of Tweets

                    •    Finding inspiration

                         •   What to Tweet

                         •   How to Tweet


                    •    Enough talk, let’s Tweet!




Wednesday, 25 April 12
the taxonomy of Tweets



Wednesday, 25 April 12
VISION
                    • V is for Voice
                    • I is for i with a small I
                    • S is for Simple
                    • I is for Improvise
                    • O is for Open Source
                    • N is for Narrative
Wednesday, 25 April 12
Types of tweets
                    • The news
                    • The story
                    • The comment
                    • The question
                    • The answer
                    • The idea
                    • The retweet
Wednesday, 25 April 12
...and what they say
                    • The news - I have something you should
                         know
                    • The story - You have got to hear this!
                    • The comment - I have something to add
                    • The question - I don’t know everything
                    • The answer - Here to help
                    • The retweet - We’re all in this together..!
Wednesday, 25 April 12
Babies and bathwater
                    • The Inverse Pyramid
                    • Active
                    • Positive
                    • Specific
                    • Nouns and verbs
                    • Clichés
                    • News values
Wednesday, 25 April 12
Finding inspiration



Wednesday, 25 April 12
The world you’re tweeting

                             Society
                             Industry
                             Organisation
                             Team
                             Individual


Wednesday, 25 April 12
Inspiration: the news


                    • RSS reader           Society
                                           Industry
                    • Trade press          Organisation
                    • Facebook             Team
                                           Individual
                    • Twitter stream

Wednesday, 25 April 12
Inspiration: our news

                    • Developments         Society
                    • Ideas in progress    Industry
                    • Meetings             Organisation
                                           Team
                     • official             Individual
                     • unofficial
Wednesday, 25 April 12
Inspiration: my news

                    • Questions
                    • Ideas               Society
                                          Industry
                    • Interactions        Organisation
                                          Team
                                          Individual



Wednesday, 25 April 12
Inspiration: our/my story
                    • Thoughts
                    • Dreams         Society
                    • Observations   Industry
                                     Organisation
                    • Comments       Team
                    • ‘poems’        Individual

                    • ‘pictures’
Wednesday, 25 April 12
Wednesday, 25 April 12
Enough talk, let’s Tweet



Wednesday, 25 April 12
News
                         Tweet your presence at this event




Wednesday, 25 April 12
Story
                   Tweet a meeting with client, stakeholder or colleague




Wednesday, 25 April 12
Comment
                         Add some value to a current news story




Wednesday, 25 April 12
Question
                          Tweet a request




Wednesday, 25 April 12
Answer
                         Tweet a response




Wednesday, 25 April 12
Idea
                         Float something




Wednesday, 25 April 12
Retweet
                         Find something to pass on




Wednesday, 25 April 12
@internationale



Wednesday, 25 April 12

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Twitter: small form big strategy, big content