A challenging, thought provoking and entertaining presentation that details why now, more than ever organisations need to embrace business process. Process Improvement Group CEO Craig Reid takes the audience through an explanation of the current key challenges, why they need to embrace process now and the secrets to turning the challenges on their head by embracing customer centric, innovative strategies that will help their organisations succeed. Learn: Why organisations are under threat like never before Why now is the time for organisations to embrace Business process The fundamental shift that Business process can bring How organisations can not just survive, but thrive.

1. PI Group Logo
Music - Revolution

3. WHY WE NEED PROCESS TODAY LIKE
NEVER BEFORE

4. THE BOY AND THE BIG TRIP

5. WE LIVE WITH A
CHALLENGING LEGACY

6. THE INDUSTRIAL REVOLUTION

7. A SCOTSMAN

8. A PIN FACTORY

9. THE DIVISION OF LABOUR

11. BUT…WHO WORKS IN A PIN FACTORY?

12. WE DO...AND WE DON'T...

13. NEW
ROLES IN
INCREASED
COMPLEXITY
SHOCK!

14. COMPLEXITY IS THE FIRST
COMPETITOR

15. RESHUFFLING ROLES ONLY
MOVES THE PROBLEM

16. REWORK

17. DELAYS

18. THE CUSTOMER SUFFERS

19. 8877%%
THE GOLDEN AGE IS OVER

20. A RE-LEVELLING IS UNDERWAY

21. TECHNOLOGY IS THE LEVELLER

22. A LEVEL PLAYING FIELD

23. THE TROUBLE WITH BATTLESHIPS

24. THOSE DAMN DINGHIES

25. ACORNS & OAK TREES

26. UNPRECEDENTED COMPETITION

27. AN AGE OF CUSTOMER POWER

28. THOSE YOUNG WHIPPERSNAPPERS

29. 87% STARTS TO LOOK GOOD!

31. ““TTHHEE DDIIVVIISSIIOONN
OOFF LLAABBOOUURR &&
CCUUSSTTOOMMEERR
CCEENNTTRRIICCIITTYY AARREE
PPEERRPPEETTUUAALLLLYY
AATT OODDDDSS”” -- MMee

32. CONVEYOR BELT THINKING

33. START THINKING HORIZONTAL

34. NOTHING CAN BE SAID TO BE CERTAIN
EXCEPT DEATH AND TAXES

35. INVEST IN PROCESS GLUE

36. FLEXIBLE GLUE

37. FASTER TO MARKET

38. BALANCE THE AUTOMATION SEESAW

39. WWEE MMUUSSTT MMOOVVEE
FFRROOMM
IINNDDUUSSTTRRIIAALL
RREEVVOOLLUUTTIIOONN TTOO
CCUUSSTTOOMMEERR
RREEVVOOLLUUTTIIOONN

40. CUSTOMERS AT HARM’S LENGTH

41. THE CUSTOMER EXPERIENCE DOES
NOT START WITHIN YOUR WALLS

42. TOTAL CUSTOMER ALIGNMENT

43. THE PROCESS & THE CUSTOMER
EXPERIENCE MUST BE ONE

44. RUTHLESSLY CUT A PATH TO THE
CUSTOMER

45. TAKE OFF THE BLINKERS

47. THERE IS NO TxRxxY CAN’T

48. DON’T LIMIT THINKING

49. LIMITATIONS
KILL
INNOVATIONS

50. WEAR MANY CUSTOMER HATS

51. THINK BIG, ACT SMALL

52. YOU GET WHAT YOU NICHE FOR
AND YOU’RE ALWAYS NICHING

53. SEEK THE POWER OF SCALE WITH
NICHE PERSONALISATION

54. BBUUSSIINNEESSSS
PPRROOCCEESSSS
IISS AANN
AAUUTTHHEENNTTIICC
VVOOIICCEE TTHHAATT
SSAAYYSS WWHHAATT
BBUUSSIINNEESSSS
WWEE AARREE IINN

55. ACTIONS SPEAK
LOUDER THAN MARKETING

56. TODAY ANYONE IS YOUR
JUDGE AND JURY

57. SO WE NEED TO SPEAK
CUSTOMER EXPERIENCE

58. THEY BUY MORE FROM YOU

59. THEY WON’T LEAVE YOU

60. THEY RECOMMEND YOU

61. IT’S A LOT LIKE BEING IN LOVE

64. QUESTIONS

65. LLEEAAVVEE AA
BBUUSSIINNEESSSS
CCAARRDD TTOO
RREECCEEIIVVEE YYOOUURR
FFRREEEE CCOOPPYY
COMING SOON

66. ASK US HOW TO TRANSFORM YOUR
BUSINESS IN 2 DAYS!